KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
KB Home
has 4.5 out of 5 stars overall
11944 Reviews
Customer Reviews
Great experience with KB. Everyone was receptive of my needs and very helpful which was greatly appreciated.
- Sireena R.
- Verified Homebuyer
- November 11, 2026
- Ontario, CA
Customer experience was excellent. Loan officer and agents were able to help when questions needed answers. They were respectful throughout the whole process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent experience, great builder!
- Anonymous
- Verified Homebuyer
- November 11, 2026
- Puyallup, WA
Each team we worked with from beginning to end was very professional, answered all questions timely and made the experience memorable. Love our home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome would definitely recommend
- Marcus Ramon H.
- Verified Homebuyer
- November 11, 2026
- Modesto, CA
Awesome service the whole process was great ! Thank you guys again
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It was tge great experience with KBHOME
- Vishal P.
- Verified Homebuyer
- November 10, 2026
- Lake Elsinore, CA
We had a wonderful experience with KB Home! The entire process was smooth and professional. The team was very helpful, friendly, and supportive throughout the home-buying journey. The quality of the home and attention to detail really impressed us. They were always available to answer our questions and guide us through every step. We are very happy with our new home and truly appreciate all the hard work from the KB Home team. Highly recommend KB Home to anyone looking to purchase a new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Nampa Purchase
- Anonymous
- Verified Homebuyer
- November 10, 2026
- Nampa, ID
Enjoyed the weekly Monday update calls. Delivered the house early. All issues found in inspection were resolved.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A Great Experience
- Stephen A.
- Verified Homebuyer
- November 10, 2026
- Erie, CO
My home buying experience with KB Home was completely smooth and stress-free. From the very beginning, the sales team, construction supervisors, and customer service staff guided me clearly through every step, answered all my questions, and kept the timeline right on track.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
"The house was built with solid quality and attention to detail.
- Parisa Y.
- Verified Homebuyer
- November 10, 2026
- Elk Grove, CA
"The builder did a good job. We are happy with the quality of the house and the overall experience. We have no major suggestions for improvement.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Cynthia Dean C.
- Verified Homebuyer
- November 10, 2026
- Buckeye, AZ
Everyone was helpful and very responsive start to finish
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everything's been great until our superintendent went on medical leave. We're still working on our 10-day list and we've been there for over 2 months
- Anonymous
- Verified Homebuyer
- November 10, 2026
- Buckeye, AZ
We can tell that things were rushed, with paint and flooring.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
A Wonderful First Home Experience
- Estrella Lynn S.
- Verified Homebuyer
- November 09, 2026
- Santa Rosa, CA
As first-time homeowners, our experience with KB Home has been such an exciting and memorable journey. From the initial purchase to finally moving into our new home, the process was a special milestone for us. Watching our home come together and eventually receiving the keys was an unforgettable feeling. We are very happy with our home and love having a space that we can truly make our own. The layout works wonderfully for us, and we're excited to create new memories and build our future here. A special shout-out to Jennifer and Melissa for making the entire process so easy and effortless! ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The overall home buying experience was excellent. Our loan specialist was professional & informative. Quality of workmanship was not excellent.
- Anonymous
- Verified Homebuyer
- November 09, 2026
- Zephyrhills, FL
Quality of materials used was not excellent but the building manager was very responsive and helpful.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Some things did not go well
- Yvette M.
- Verified Homebuyer
- November 09, 2026
- Modesto, CA
They were suppose to do a 10 day, 30 day and 60 day check in to go over flaws and craftsmanship it's been 60 days has not happened. My solar is still not turned on. There are some things that still needs to be fixed.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Not responding to a major concern
- William Henry M.
- Verified Homebuyer
- November 09, 2026
- San Antonio, TX
I have issues with unusually loud creaking upstairs floors. The construction manager is not answering my texted concern about this issue.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Would recommend it to other people.
- Daniel Scott A.
- Verified Homebuyer
- November 08, 2026
- Palm Bay, FL
Would recommend it to other people. They are a joy to work with and make the whole experience simple and clear. They answered every question we had.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall good experience.
- Anonymous
- Verified Homebuyer
- November 06, 2026
- Banning, CA
I absolutely love my home. This is my second KB home and for some reason I keep coming back for more. The KB staff is amazing and responsive.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Excellent
- Carlos M.
- Verified Homebuyer
- November 05, 2026
- Puyallup, WA
Our experience through out the whole process has been smooth. Everyone who been are of or process have been and still are very attentive. Very happy the experience we have had so far.
KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with our team, Carlos!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My experience with Kb homes was a five star experience.
- Kirby W.
- Verified Homebuyer
- November 04, 2026
- Henderson, NV
They did what they said they would do. That was all I needed.
KB Home responded:
Thank you for taking the time to share your positive KB Home experience with our team!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everyone outside of sales performed very well.
- Anonymous
- Verified Homebuyer
- November 04, 2026
- Youngsville, NC
Sales experience was unsatisfactory after signing contract.
Total Score 3
Quality 5
Trustworthiness 5
Responsiveness 5
LOVE OUR HOUSE, Could communicate better.
- Anonymous
- Verified Homebuyer
- November 04, 2026
- Georgetown, TX
The sales & customer service group was outstanding. They quickly responded to all our questions. We absolutely LOVE our home. The workmanship is top notch! Sometimes, questions to construction was slow to respond and some issues with the build process were not communicated. For instance, there was an error in which a framer had the wrong drawing and frame the room incorrectly. This error caused the house to fail an inspection This was never communicated or explained to us. We only found out from ***** inspector. To their credit, the correction was made in such a way that the framing ...
KB Home responded:
We're glad to hear that our team was able to provide such a positive experience for you!
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
I recommend
- A & B USA Enter a.
- Verified Homebuyer
- November 03, 2026
- Haines City, FL
The delivery time, the quality of the products, and the attention of everyone involved throughout the whole process, from purchasing to the delivery of the house.
KB Home responded:
We appreciate you taking the time to share your positive KB Home experience with us!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
When you build
- Anonymous
- Verified Homebuyer
- November 03, 2026
- San Antonio, TX
Whenever I would go visit my lot I found beer bottles, beer cans, a case of beer, cigarettes, trash, food messes on my drywall, an actual beer bottle was in my kitchen area where the dishwasher is
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Quick and great service.
- Anonymous
- Verified Homebuyer
- November 01, 2026
- Fresno, TX
Everything was a quick and efficient process. Great customer service.
KB Home responded:
We're glad to hear that our team was able to provide such a positive experience for you, Joseph!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful experience all the way around.
- Nestor A.
- Verified Homebuyer
- October 30, 2026
- Roseville, CA
Would have loved for KB mortgage to be more transparent and helpful through the loan process. Ended up going with an outside lender. Also I was not provided with many options for financing. W felt like I was the one who had to inquire about different loan programs, when KB mortgage should have been the one to do it.Which in turn made me go elsewhere. I talked to a few of my neighbors and they weren't to happy with KB mortgage as well.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
[TRANSLATED FROM PT] Excellent
- Martha E F.
- Verified Homebuyer
- October 30, 2026
- Banning, CA
[TRANSLATED FROM ES] Ozzy's attention to us was excellent and everything related to the purchase was very easy.
KB Home responded:
We're glad to hear that Ozzy was able to provide such a positive experience for you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing team!
- Heather M.
- Verified Homebuyer
- October 30, 2026
- Saint Augustine, FL
My unit has all the higher end finishes and smart home features that are so important! The team was amazing to work with to tour & purchase my place. I love the follow up ***** to ensure everything is up to par!
KB Home responded:
Thanks so much for sharing your positive KB Home experience with our team, Heather!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
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