KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Outstanding
- Prestyn Lee A.
- Verified Homebuyer
- September 09, 2026
- Goodyear, AZ
Customer experience, , Ioana and Paul left us in amazing hands and far exceeded expectations. We cannot be more thankful for them being on our team.
KB Home responded:
Thank you for sharing your positive KB Home experience with our team!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very pleasant experience
- Diane G.
- Verified Homebuyer
- September 09, 2026
- Raleigh, NC
Any time I contacted Ian with a question, his response was quick and Ian solved any problem I had
KB Home responded:
We're thrilled to hear that Ian and the rest of our team were able to provide such a positive experience for you, Diane!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB homes was great at communicating with us throughout our experience.
- Anonymous
- Verified Homebuyer
- September 09, 2026
- Ontario, CA
Tonya from KB homes really made our experience a great one. She helped us every step of the way and answered all of our questions.
KB Home responded:
Thank you for sharing these kind words with Tonya and the rest of our team, Sandra!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent experiance
- Anonymous
- Verified Homebuyer
- September 09, 2026
- Jacksonville, FL
Very professional personnel. responded to questions in a timely and efficient manner.
KB Home responded:
We're glad to hear that our team was able to provide such a positive experience for you, Ivan!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Issues with flooring not resolved.
- Anonymous
- Verified Homebuyer
- September 09, 2026
- Goodyear, AZ
Flooring is done incorrectly and they do not want to resolve the issue.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
great, but I don't appreciate being forced to leave a review.
- Anonymous
- Verified Homebuyer
- September 08, 2026
- Durham, NC
I do not wish to write a review.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
We are very happy with the work the builder did on our home. Everything was completed with great attention to detail, quality, and care.
- Anonymous
- Verified Homebuyer
- September 08, 2026
- Buckeye, AZ
We had a great experience from the initial purchase all the way through move-in. Our new home is beautiful, well built, and we feel we received great value for our money. The builder's team was helpful, professional, and responsive throughout the process. They did a great job keeping us informed and making the experience as smooth as possible. We are very happy with our new home and would definitely recommend this builder to anyone looking to purchase a new home.
KB Home responded:
We're glad to hear that our team was able to provide such a positive experience for you, Luis!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My KB Experience
- Howard A. H.
- Verified Homebuyer
- September 08, 2026
- San Jacinto, CA
Excellent location with plenty of beautiful floor plan options. Affordable pricing, a terrific sales representative, followed by an outstanding mortgage and ***** experience, saving us money, and excellent support from the project superintendent, and the after move-in support rep. Thanks, KB Home!
KB Home responded:
We appreciate you sharing your positive experience with us, Howard!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Homebuilding Experience
- Xavier M.
- Verified Homebuyer
- September 08, 2026
- Auburn, WA
We are extremely satisfied with our new home and the overall experience. The craftsmanship, quality of materials, and attention to detail are outstanding. The builder delivered a beautiful home and maintained clear communication throughout the process. Any issues that arose were handled professionally. We appreciate the team's commitment to quality and would confidently recommend them to anyone looking for a new home.
KB Home responded:
Congratulations on your new home, and thank you for sharing your positive experience with our team!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A seamless experience
- Anonymous
- Verified Homebuyer
- September 08, 2026
- Las Vegas, NV
We've had a positive experience with KB Home. The staff were responsive and helpful throughout the process. Although a few walkthrough items remained unfinished, everything was handled well overall. KB Home delivered our home on time, completing it by July as promised. We're happy with the quality, value, and our decision to purchase.
KB Home responded:
Thanks so much for sharing your positive KB Home experience with us, Ann!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
It has been trying in a couple of ways. Mostly some landscaping issues.
- Anonymous
- Verified Homebuyer
- September 08, 2026
- Poulsbo, WA
We had a great experience with the sales staff here at Winslow Community (*****). Our KB executive that did our loan process was absolutely amazing (Philip). Top notch handling of everything we needed.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Do not buy
- Anonymous
- Verified Homebuyer
- September 08, 2026
- Modesto, CA
Superintendent does not pay attention. Loan officers are unresponsive. Workmanship and materials are subpar
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 2
Was a fabulous experience
- Anonymous
- Verified Homebuyer
- September 07, 2026
- Escondido, CA
Heard that Kb was a reputable company and decided to go with them..
KB Home responded:
We appreciate you sharing your experience with our team, Julie!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professional and responsiveness. Flexible on closing and deliverables
- Dwight R.
- Verified Homebuyer
- September 07, 2026
- Sacramento, CA
Local presence with visibility in the community. No overcommitment
KB Home responded:
Thank you for sharing your positive KB Home experience with our team, Dwight!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Would Recommend!
- Anonymous
- Verified Homebuyer
- September 07, 2026
- Las Vegas, NV
We had a great experience with the KB Home team, from the buying process to the move-in. Even after move-in, KB made sure everything was to our satisfaction, working properly and perfect for our new home. We had a truly turn-key experience and found the perfect place to call our own. Thanks, KB!
KB Home responded:
We're glad to hear that our team was able to provide such a positive experience for you, Jessica!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall good experiences for the first time homebuyer
- Anonymous
- Verified Homebuyer
- September 05, 2026
- Casa Grande, AZ
Overall good experiences for the first time homebuyer
KB Home responded:
Congratulations on your first home, and we appreciate you sharing your positive experience with us, Joshua!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent community
- Anonymous
- Verified Homebuyer
- September 03, 2026
- San Antonio, TX
Very nice people, excellent materials and nice attention to customer details
KB Home responded:
Thanks so much for taking the time to share your KB Home experience with our team!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professional & Competent
- Anonymous
- Verified Homebuyer
- September 02, 2026
- Groveland, FL
Overall homebuying process and quality of our home.
KB Home responded:
Thank you for taking the time to share your positive KB Home experience with us, Matthew!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very supportive
- Anonymous
- Verified Homebuyer
- September 02, 2026
- Fresno, CA
Team was very knowledgeable, made process very smooth with excellent service. My friend also have KB home in another city. House was ready to move in condition
KB Home responded:
We're glad to hear that you had a positive experience working with the team here at KB Home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Diego Fernando P.
- Verified Homebuyer
- September 02, 2026
- Round Rock, TX
We enjoyed watching our home being built. Everything falling into place and the responsiveness of the construction crew. Also had a great experience with the finance team keeping us updated every step of the way.
KB Home responded:
Thank you for taking the time to share your positive KB Home experience with our team, Diego!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- Juan Gilberto M.
- Verified Homebuyer
- September 02, 2026
- Fresno, TX
The service and the rapid and professional respond to any issues the house has.
KB Home responded:
Thank you for sharing your positive KB Home experience with us, Juan!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellence Service
- Anonymous
- Verified Homebuyer
- September 02, 2026
- Orlando, FL
The experience was great from beginning of the process to completion.
KB Home responded:
We're thrilled to hear that our team was able to provide such a positive experience for you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
VERY HAPPY Customer!!
- Kyle John L.
- Verified Homebuyer
- September 02, 2026
- Winchester, CA
Doug the superintendent and Sylvia ***** my Sales Counselor made my home buying experience the best I could ever ask for. I am very happy with everything and they made it exceptional great job KB Homes I am very happy with my purchase. I will be referring everyone who is looking to buy a home to KB neighborhoods in the future
KB Home responded:
Thank you for sharing these kind words with the entire team here at KB Home, Kyle!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good Overall Experience
- Phuong N.
- Verified Homebuyer
- September 02, 2026
- San Jose, CA
My overall experience with KB Home has been good. I'm happy with my new home and appreciate the team's help throughout the process. There were several workmanship and finishing details that needed to be corrected after closing, and some items required additional follow-up. I appreciate that the team has continued working with me to address these concerns. I hope more attention can be given to final quality control before the home is delivered to the buyer.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Disappointed
- Anonymous
- Verified Homebuyer
- September 02, 2026
- Beasley, TX
There are issues that do affect the quality of life with the new build. Loose bathroom fixtures, poor weather stripping for exterior doors letting insects come in at night and rust on the driveway. The privacy fence has warping and the boards are already falling off by themselves. The garage walls have poor mudding that connects sheet rock panels which look unsightly especially on a new build! Delays in the completion of the home also impacted me and add to the frustration, especially when you bring these concerns to the builder and they still haven't been addressed.
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 2
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