KB Home Reviews

We are extremely happy with our new home and the overall homebuying experience. From the beginning, the entire process was smooth, professional, and well-organized. The communication, customer service, and attention to detail really stood out. Everyone we worked with was helpful, knowledgeable, and responsive to our questions and concerns. We truly appreciate the effort that went into making this such a positive experience and couldn't be happier with our decision to purchase our home.

My rating was influenced by the service I received

KB Homes is a good builder overall, but has some weaknesses. The initial sales visit and purchase agreement process was a fantastic experience. Our salesman was a joy to work with, never pressured us to do anything letting us to move at our pace. Once we advanced to the design studio we hat our major problem. Our design consultant was very helpful and friendly, but just seemed to be in over her head. Also, the choices weee limited and we could not provided components that we wanted but they didn't have. Finally, the communication between us and KB Homes was not smooth and this resulted in a few "gotcha" like moments that left us with a poor taste in our mouths. Once we got through the Design Studio and the required governmental paperwork, we hit the best part, and person, in the whole process. Our Construction Manager was a fantastic joy to work with. He communicated on a weekly basis, did what he said he was going to do, and very accommodating to our availability since we were coming from out of state. He answered every single question asked, even the ones asked two, three, or four times. Once construction was done and all the inspections passed the closing process was straight forward and easy to get through. Once we moved in and the little things that are discovered after a long project were found, KB Homes didn't give us any pushback on any thing we considered an issue. There have been some issues because of the speed the house was constructed, but it is a well built and quality home. I would recommend KB Homes with the caveat that a buyer has to be closely involved and stay in close contact to monitor the process. ... More

All of my KB reps were responsive and helpful. My experience was excellent.

Everyone at KB Home has been excellent in explaining the buying process and answering all the questions I have along the way. The sales team, construction supervisors, and customer service staff went above and beyond at every step. They delivered on every single promise, kept every timeline on schedule, and always responded promptly and thoroughly whenever I reached out. The entire process from pre-construction to moving in was smooth, transparent, and completely stress-free. Every milestone was communicated clearly, and watching the progress step-by-step made the journey exciting. KB Home made what could have been a overwhelming process feel effortless and seamless. I want potential buyers to know that you are in good hands with KB Home. They prioritize clear communication, transparency, and top-notch customer care throughout the homebuilding experience. ... More

All the people that I dealt with were professional and very helpful and nice. They kept me informed of where we were in the process and also made suggestions to make sure the home was exactly what we needed.

I want to share my appreciation for the personal connection throughout each step of the process. Derek and Stacy were exceptionally helpful whenever needed, demonstrating a true commitment to great customer service. Thank you for the excellent support.

Did not get a 10day or 30 day follow up. Multiple unresolved issues regarding poor workmanship.

Kb homes built my home in 3 months and were very easy to work with. Very communicative.

KB team was well organized and for the most part eager to help. The construction crew and foreman was the best at every question, keep us informed (still living in Louisville). Loan and all of the staff of. Credit/Closing team were also great. All departments excelled in jobs just a few areas of improvement. Communication with buyers from all Departments would help

The process and attentiveness was just what I said.

Mostly fast to address issues and follow up with me for problems and issues.

The whole experience was wonderful smooth and easy move in was great first month loving it second month here was going great until a worker came on my property without my permission and spilled paint on my porch and driveway I never asked for anyone to come onto my property and I confronted them and no one hasn't done anything about it now there paint on my porch that doesn't want to come off but the issue is that they came on my property

Overall buying experience with KB homes has been great from initial visit to design studio to financing and getting the keys for the house.

The project super Stacy ***** treated us like we were her only concern out of the over 200 homes she services. She is an asset to us the especially KB homes.

Yes my experience from start of 0 to 100'/' the manager called me at all time and help me with paper work and his team is excellent ,whole process was smooth . The kb team is always available for the a questions. Thank you

Everyone was so happy for us excited about this huge project I waited my whole life for this and kb team made it happen I will remember this for the rest of my life

all good from the buy to delivery ad warranty process

The KB Home Team were great with us. Didn't have any issues with them at all. KB Homes should be the place to buy a home with.

I had a really pleasant experience, John glover and Kyle ***** were very helpful!

We had a great buying experience. Everyone throughout the process was helpful.

Overall great experience. Ryan in design helped w so many decisions. Knew her products & that helped me so much.

Great communication from team. Even though we had delays outside of our control and KB's we understood the reasons and liked that they were upfront about it.

Hector, Kerlyn, Susie and the entire ***** has been super friendly and helpful. They are very responsive, answered all our questions and helped make our house into a home. From start to finish, we felt like we were getting the best workmanship. 10/10

KB homes responds to questions or issues that arise in a timely manner. Juan the construction manager is very helpful with any questions I may have. My experience has been good so far. I would not hesitate to recommend KB homes to family and friends.