KB Home Reviews in Daytona Beach, FL

We purchased a home in the Somerset community in Palm Coast through KB Home (contract signed mid-2025), expecting a straightforward build process with the promised December 2025/January 2026 closing timeline. Unfortunately, our experience has been one of the most frustrating we’ve had in homebuying. The issues started early with the sales agent (Paulette Alves), who dismissed a reasonable offer on a move-in-ready home without presenting it, later misrepresented a $7,500 incentive that didn’t apply after we signed, and provided repeated false updates on construction progress (e.g., claiming the lot was graded and a permit was pending when neither was true—verified directly with the Palm Coast Building Department). These misrepresentations created unnecessary delays and stress, especially as first-time expectant parents planning around a February 2026 due date. Communication deteriorated further: the agent made unprofessional comments about our realtor and reportedly negative remarks about us to others. After we formally requested a new agent (Donna R., who has been excellent and professional), a no-contact directive was issued—yet the original agent texted us the same day, violating KB Home’s own instructions. Construction quality concerns emerged as well. We discovered improper installation of the exterior water barrier (house wrap)—seams not taped correctly, material installed upside-down in places—which is a critical moisture-protection layer. This raised serious worries about long-term water intrusion risks if not corrected promptly. We escalated to leadership (including a call and follow-ups with a director of sales) requesting fair compensation (closing costs coverage to offset added expenses from delays and stress) along with timeline clarity and permanent removal of the problematic agent. While some progress occurred on the permit and a new agent assignment, we never received meaningful compensation or full accountability for the pattern of issues. Positives: • The new sales agent (Donna R.) has been consistently responsive, helpful, and professional. • Superintendent Stacy F has been great to work with—communicative, on top of the project, and genuinely focused on getting things done right. • The community location has appeal (near beaches, I-95, etc.), and the base home design is solid for the price point. Overall, KB Home in this community seems inconsistent—great when things go smoothly (especially with the right people like Donna and Stacy involved), but poor at handling problems, transparency, or customer goodwill when they don’t. The repeated misinformation, boundary violations, and quality shortcuts left us feeling undervalued and anxious during what should have been an exciting time. If you’re considering KB Home (especially Somerset), get everything in writing, verify updates independently, insist on proper inspections at key stages, and be prepared for potential delays/miscommunications. We wish we had known these red flags earlier. ... More

Stacy was the one who kept the ball running on the home being built. Donna was the one we dealt with when buying our home. Both ladies very professional and polite. they take pride in their jobs and both know their jobs very well.

Excellent …… good service

KB was excellent from start to finish. We love our new home.

It was a great experience dealing with the whole team. From sales to financing to building. The team was a pleasure doing business with them.

I love my new house! Everyone starting with Donna in sales, Allison at Design Studio and Stacy overseeing all aspects of the quality of my home, have been wonderful.

Shay,Thaddeus and Jayson have all made our KB homebuyers experience extremely pleasant and special. They have all been consummate professionals. We would not be hesitant to recommend a KB home to any of our family or friends.

Final home inspection handled well.

We lived in Florida twice before over the years and made the big decision to move after viewing KB home with Donna at Somerset!! Everything ended up going so smooth and easy after all. We decided on the floorplan, the lot, upgrades at the design center all on our second visit. We are extremely satisfied on our decision, and couldn't be happier!!!!

The buying experience was excellent. The superintendent is amazing and never hesitates to help answer any questions we have.

Very good experience great people to work with

I have enjoyed my purchase of KB homes . Any issues I have they have been addressed and fixed by the contractor Stacy. It’s a very fast growing neighhood and alot going on here. Stacy here everyday and seeing things are done and respect to us residents here.

We were satisfied with the overall experience during the entire process from start to finish, there was a bit of a delay at the end however it was not a big deal. Anne, Anthony, and Derek have been awesome to work with.

The KB Home is Very Energy Efficient, my last power bill was on $55.00 dollars. Highly Recommended.

Everything from going to the grand opening, working with our salesman Brian, then the design center was seamless we lived out of state, but they always worked with our schedules. Once they broke ground both Tyler (construction supervisor) and Brian would send us pictures and updates, it went pretty quickly. they were always available to answer questions even on their days off, we recently closed .Even then they have helped us with letting deliveries being dropped off. Great company everyone has been freindly and professional

Keith and Stacy were available and responded in a timely manner when we had questions.

This is my second KB Home & I am as happy as i was with my first purchase in 2013, that is why I chose KB Homes in Palm Coast to build my retirement home. Very happy with the floor plan we chose in Whiteview Village & the upgrades available at the Design center let us personalize our home exactly as we wanted!

She is awesome! She was great to deal with during the home building process and addressed the issued I had after settlement quickly.

From the beginning conversation till the very last day and beyond! KBH took care of and continue to honor their word on quality and operational excellence. Would build with them again 10/10

Ty was very helpful in taking care of all the work that needed to be complete to make everything right and ready to move in.

I had a very good experience

all is good. I love it here. the sales people are wonderful

KB delivered my home on time without compromising on quality. Many options allowed me to build my dream home without the higher cost of a "custom" home. Would highly recommend.

Danny and Kathy made the homebuying experience wonderful and an enjoyable experience.

Honored contract and commitments during a period of rapidly increasing prices. Other builders bailed. KB delivered quality product on time for less.