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Del Webb

Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9810 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9810 Reviews

Star Rating Breakdown

5 ★ 4489

4 ★ 2424

3 ★ 1632

2 ★ 781

1 ★ 484

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Great Experience

  • Michael G.
  • Verified Homebuyer
  • August 13, 2023
  • Ocala, FL

Our construction manager Gordon did a great job answering questions and keeping us informed. He was very patient and understanding with our questions and always took the time to explain everything. Our sales rep Darren was also very helpful throughout the process and we have made several referrals to him.

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Good communication,....until we closed!

  • Terri L.
  • Verified Homebuyer
  • August 10, 2023
  • Wilmington, NC

We had very good communication during the building process. We were able to e-mail and get responses from our building supervisor (Justin) and sales person (Sherri). However, now that we have closed on our house and moved in, we are experiencing terrible delays and trouble getting responses from the warranty-service team. Your warranty is only as good as the service you receive. Right now, we as not getting ANY service.

Del Webb responded:
We're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com. delwebb

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 1

New Home in Delweb CE

  • Anonymous
  • Verified Homebuyer
  • August 09, 2023
  • Hoschton, GA

Overall an ok building and buying experience. Make sure you do your research and know what homes and options are available to you as the sales people don’t know themselves or want to spend too much time with you. The initial build was great and solid. But the self inflicted damage weekly by workers was hard to believe. One tradesman finishes their work and someone else come along and damages it. The paint job was very thin on exterior and interior fit and finish is questionable. . Protective materials are removed way to soon and paint overspray is expected. Hard to believe we have to ...

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

The builders were responsive to our concerns and addressed them in a timely fashion.

  • Joseph K.
  • Verified Homebuyer
  • August 08, 2023
  • Saint Cloud, FL

We are very satisfied with the quality of the home and the materials used to build it.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Janice R.
  • Verified Homebuyer
  • August 08, 2023
  • Spring Hill, TN

Project manager Ian has been great. We did everything over the internet

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Horrible Experience

  • Q�;?M,���y:G�ks���~ �O|��Ì.� ".
  • Verified Homebuyer
  • August 07, 2023
  • Melbourne, FL

Do not buy into Del Webb at Viera if you can avoid it. The quality of workmanship is horrible. The houses are slapped together. We have problems with drywall, paint quality, door trim gouges, paint on flooring, exterior paint coverage, pavers are sinking in on driveway, sprinkler system pipes are not buried, bathroom shower leaked into bathroom floor, scratches on glass in shower enclosure, door wall glass is scratched, bathroom mirror is scratched. The sales team promised a temporary pool until the clubhouse pool was ready; it didn’t happen, the clubhouse and pool was promised for ...

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, please email us at customersupport@pultegroup.com with your address, contact information and a brief summary of your concerns. ^AF ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

We had a rocky start, but things got better.

  • Robert J.
  • Verified Homebuyer
  • August 07, 2023
  • Melbourne, FL

If you are out of state from where your house is built, make sure to plan to visit your new home often so as to meet face to face all involved and monitor the construction progress. Make sure to establish a good rapport with the project/construction manager.

Total Score 3

Quality 5

Trustworthiness 5

Responsiveness 3

Great service by Erich and follow-up by Chris

  • Jose M.
  • Verified Homebuyer
  • August 06, 2023
  • Willis, TX

Del Webb explained the entire process which made it easy to understand. They also have excellent design services by Lauren.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Average

  • Anonymous
  • Verified Homebuyer
  • August 06, 2023
  • Oxford, CT

Felt that facts around the home but came out gradually. Too much value associated w Del Webb name and should be into property quality.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Great experience all around

  • David W.
  • Verified Homebuyer
  • August 06, 2023
  • Port Saint Lucie, FL

The buying and living experience is 100!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Pleasant/affable, and quickly answered all phone calls. Slow at getting things fixed.

  • Robert L.
  • Verified Homebuyer
  • August 06, 2023
  • HENDERSON, NV

Look very closely at all aspects of the home--the little things. Check very carefully for insects. Paint issues, grout smears on tile, doors, drawers,and locks with keys. Don't assume everything works/is OK. The main gate is left open on the weekends. The other gate is never closed, and locked. So It's not really a gated comunity at this time like I assumed. Ergo, I had to purchase ADT--UGH!

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 2

Vicky

  • Elizabeth W.
  • Verified Homebuyer
  • August 05, 2023
  • Fuquay Varina, NC

From start to finish this experience was smooth and easy.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Good Quality, eventually. Our 6th new home build!

  • Kevin L.
  • Verified Homebuyer
  • August 05, 2023
  • Georgetown, TX

The home took 15 months to complete. We had a good project leader ( Ed ) after the first two were changed. You have to stay on top of the builder DAILY. It is important to note that the Builder DOES NOT ALLOW ANY CHANGES to the original contract … dont even ask (or beg), it will fall on deaf ears.. This was very odd in that we had to accommodate Del Webbs cabinet changes due to eliminating their supplier. This resulted in us having to change cabinet colors as well as counters, flooring, etc. Expect everything to be one sided. It is obvious they are not used to using outside title ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

Trusting the Process

  • Vincent D.
  • Verified Homebuyer
  • August 05, 2023
  • Immokalee, FL

The most important area in the home buying experience is the warranty and construction management department. No home is a perfect build and issues do occur but patience and working through problems can get the home to near perfection.

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Bad sales person

  • Dawn S.
  • Verified Homebuyer
  • August 05, 2023
  • Plainfield, IN

I m disabled the sales man knew that. He never orderd me or have put in for disabled person in my i asked for wide dooes wide frint door and french dooes ro the patio. I never met with the dwsign team he or the contractor followed the book i did not got whar I asked for. And i have a barhtub shower that can not use i asked for a walk in shower and itsi cracked rhe dishwasher does not work it was dumbes smashed on the kawn have a picture. Rhry promised to fix tgings after closing rhey never did. Under indiana law they sakes men can not be the same as the designer if it stares ...

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information and address. Thank you. ^AF ...

Total Score 1

Quality 2

Trustworthiness 2

Responsiveness 2

Nice home and hope after-purchase experience with warranty company is positive…

  • Anonymous
  • Verified Homebuyer
  • August 04, 2023
  • Parrish, FL

Home built quickly and with very few issues. The increase in owners has caused a delay in response time that should have been predicted and addressed (can’t keep blaming COVID-19 four years later, despite the workforce..not wanting to work!). Considering the price we are paying for a home here, response time should be faster.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

I am so happy with my new home.

  • Anonymous
  • Verified Homebuyer
  • August 04, 2023
  • Fulshear, TX

Love the floor plan and construction. Very energy efficient. Highly recommend the neighborhood.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Unresolved Items

  • Mark R.
  • Verified Homebuyer
  • August 04, 2023
  • Melbourne, FL

We have numerous items that remain unresolved from our walk through and punch list. Several are significant. We have not heard back on any of them. We closed June 22. Over a month ago. We have also submitted other issues through the warranty process and none of them have been resolved. No communication. Nothing fixed.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 1

My builder, Ali, was fabulous. Always patient explaining things My salesperson was not very malleable. Everything was set in stone with not even a consideration for reasonableness

  • Karen A.
  • Verified Homebuyer
  • August 04, 2023
  • McKinney, TX

Had a great experience with my builder rep..very responsive, patient and knowledgeable. Truly helped make it a better experience. Many thanks to Ali

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 3

Villa

  • Anonymous
  • Verified Homebuyer
  • August 04, 2023
  • Parrish, FL

It was q very easy process.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Based on this experience, I would say that Del Webb Fulshear is not a priority for Pulte.

  • rhonda F.
  • Verified Homebuyer
  • August 04, 2023
  • Fulshear, TX

It is very difficult to trust people in this build when construction supervisors, customer care, etc. are moved to other projects. Customer care rep. was good about touching base with us on open tickets-airteam showed up when scheduled, however, whoever is in charge of landscaping has done nothing to correct the mistakes made in the front, side and partial backyard. They were here over two weeks ago and said they would be back to fill in the yard and replace some of the grass but we haven't seen them since. I was also told that they couldn't replace any of the grass on the side because ...

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 2

Expectations fell short

  • Stuart B.
  • Verified Homebuyer
  • August 04, 2023
  • Summerville, SC

We were very excited about purchasing a new Del Webb home in Summerville, SC, but needless to say our expectations fell a little short. Poor communications, a delayed closing and poor workmanship were just a few of the reasons we were very disappointed. We paid for upgrades in almost every area, only to be disappointed with finishes, choices available and finally the end product. We are post 2 months closing and still dealing with issues.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Overall rates 3.

  • Renee S.
  • Verified Homebuyer
  • August 04, 2023
  • Fulshear, TX

little items were overlooked, (some tp holders needed to be tightened, door to garage needed lock adjusted, had to change wiring of dryer due to age). Despite having touted that Fulshear does not allow any structure over 10 feet, lo and behold no sooner had I moved in but several cell towers were constructed around our area.

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 3

Nice people...poor workmanship!

  • Anonymous
  • Verified Homebuyer
  • August 04, 2023
  • Georgetown, TX

There is little or no attention to detail. Quality control is most definitely lacking. My saleslady was the highlight of my whole experience. In a couple of instances, I was lied to which affected my trust. My end result is good...but could be so much better. One buys for lifestyle in Sun City and no home quality!

Del Webb responded:
We are thrilled that you are pleased with the end result of your home, but sorry to hear your experience with quality issues has left you feeling disappointed. We'd like to know more about the problem. Would you mind sending us an email at customersupport@pultegroup.com so we can look into this? ^AF ...

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 2

Ben

  • Bruce K.
  • Verified Homebuyer
  • August 04, 2023
  • North Fort Myers, FL

Ben and the crew were great on explaining things and orienting me to my new home

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

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