Del Webb Reviews

Are entire I make experience has beenl amazing. Our hats off to Carlos who has been Very helpful with a few minor issues Thank you to the whole team

We commend our informative construction manager Jacob. He sent pics and updates throughout the build. Design consultant Nikki was generous with her time and helped us in choosing our finishes. There are certain finishes that are not the same quality as what we saw in the model homes. The performance of the a/c system is poor coupled with inadequate insulation resulting in significant variation in temperature in some rooms. Ultimately you move here for the community so keep that in mind.

Any problems, questions or concerns were quickly addressed and resolved immediately. The quality of the work is reflected in the comments we receive from the after market contractors for the additional work we had done like ceiling fans and custom closets. They all were very impressed!

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The building process was very quick. Mortgage processing a little bit difficult. Closing agent a little bit difficult and not friendly. Sales person and building supervisor are extremely nice and help. I am giving 4 stars.

Sales rep was helpful, our design consultant was good and construction manager was great. Our issues were with the total inflexibility of Pulte ( would not offer insulation package for garage walls and doors, as an example or a ventilation window in garage, no refrigerator option) built 5 houses and Pulte quality is mediocre at best. Clean up was poor. The community got us here and you take what you get for housing.

There are issues with my new home everywhere you look! I'm disappointed in the poor quality of my house. If I had to do it over, and know what I know now, I would NEVER have built this house. Not happy at with what I would call, 'shoddy craftsmanship'.

Lance Jones and Spencer Fox did a great job!

We appreciate Andrew's follow-up to closing concerns and Bruce was a wonderful sales associate from beginning to end.

Windows and doors installations have significant opportunities to improve on. Having to come back to align, reinstall doors and windows is not efficient. Getting contractors back out is a struggle.

Project manager did an excellent job, communicated with us throughout the process.

Great construction foreman. Very responsive. Peter was great

DEL Webb seems to offer some Saks Fifth Avenue features in their homes, with a touch of Dollar General thrown in.. Some of the design features make absolutely no sense, and there is no flexibility to address these issues. Some subcontractors are excellent, others not so much. I would like to give a shout out to my PM, Steve, who did his best to make sure the work was done correctly. His communication and professionalism were very much appreciated. However, I now have warranty picking up the slack due to some of the subs substandard work. You have my contact information. If you want more details give me a call. ... More

We were pleased with the overall home buying experience. We were kept updated on the build progress of the house. Impressed with build quality.

Kyle was very good about getting back to us. He always sent us updates on Fridays. He is very hard working. He always was willing to go the extra mile for things To this date he stops by and asks how things are going.

The Del Webb people are friendly but it is difficult to get minor issues and repairs done in a timely manner.

The entire staff at Del Webb Bexley was very accommodating and helpful. From the sales office to the building management group, the acquisition of our new home was stress-free. Kudos to all those involved at Del Webb.

My first home and I have to say it was a great home buying experience, even though it was remote! Now I'm fully retired in Florida in a beautiful community near my family (and Disney). Can't wait for the club house to be complete as I'm looking forward to taking full advantage of all the amenities!

We are extremely happy with our new home in Carolina Gardens! From the selection of our plan with Elisa & Karen to the finishing build & expertise of Thomas....we couldn't be happier! The quality & workmanship is outstanding. We have built 2 other new homes during our 50 years of marriage and this builder ranks at the top! The project manager paid attention to our requests & details were important to him. We are pleased!!! We like the community....quiet and curb appeal is important!

too much money but someone is supposed to come 'lol'

Our superintendent Josh was great and stayed on top of everything, including getting subs back to correct mistakes (plumbers, drywallers, roofers, electricians, framers and tile crew) during the construction phase. Rate Josh 5* Sales and Design staff were great also. Home was completed a month early - woohoo!! Not a custom home, have learned to live with the flaws. Biggest issue we have is the unresponsiveness of the Warranty Department: failure to respond in a timely manner, don't show up for scheduled appointments and overall, lack of communication. Hoping that will change, have escalated. We love the house design, floor plan, community and have some great neighbors. ... More

Home buying experience was made easy by the representatives from Pulte.

The purchase process that my wife and I experienced was excellent and has continued since we moved in to our new Sun City Peachtree home. All the members of the Pulte sales, builders, financial and legal team were exceptionally well informed professionals providing timely communication and support. My wife and I have purchased and sold a number of homes across the US. We both feel that our selection and purchase of a Del Webb Passport home designs is absolutely the best decision we could have made. My only regret is that we did not do this 10 years earlier. Again we would to express our gratitude to everyone involved with our purchase of our home. ... More

It's difficult to know where to start, so we'll do so at the beginning. Aside from dealing with our salesman Bruce, which was the only bright spot we can mention, it has been an absolute nightmare. We were on the west coast caring for my 97 year old parents during the build, so we put our trust in our project manager Steve to build our first ever new home. We chose Del Webb in part as my sister just had one built by them in Mesquite Nevada which was over 2500sq ft detailed to perfection. That's what we were expecting here in Stone Creek Ocala Florida. We were so wrong. Although Steve did a fair job of keeping us up to date on the progress of the build, I don't know what else he did for us in a positive way. It seems nothing was inspected by him as each job was performed in our home. If it was, our home wouldn't have been delivered in its present condition. While here for the pre-drywall inspection, I mentioned I'd probably bring in a home inspector before closing. He stated that was no problem, just a waste of money. He told me of the warranty, and instilled in me enough confidence in him that we did not bring in an inspector. That was a huge mistake. We did our pre-closing walkthrough one week prior to closing and was informed that every function in the home had been thoroughly checked. We were apparently both naive and gullible on what to do or look for so things an inspector initially would have caught we didn't. On the day of our closing, Steve didn't show up. He sent a gentleman named Chase in his place. The cleaning crew showed up after we did so we had to wait outside for a while longer, eventually going in before they completed the job, which was absolutely a waste of time. The house was dirty, undusted, and so much paint on floors and windows, inside and out. Approximately 20 minutes into our walkthrough, Chase told us we had to speed things up as he had another appointment to attend. Unbelievable to spend all this money, not have your project manager show up, and then get rushed on top of it. We were just overwhelmed by the situation. After actually getting in our home (can't call it new anymore) we've discovered an array of issues; poor paint and texturing on walls, a window that when opened in took the drywall off the wall due to nothing being squared, shoddy and uneven drywall, damaged molding throughout, scratched windows, leaky shower (which we were told was supposed to be that way!), scratched and stained bathtub and sinks, air handler installation issues, high priced countertops not properly cut, doors damaged and not hung straight, windowsills not sanded, uneven paint job, paint on the floors and tile, cracked tile on backsplash, already cracked driveway in several places, chipped and unevenly finished sidewalk, unfinish cement in garage corners, and such an over pour of cement around the perimeter of the home that was hidden with mulch that had to be cut away. Absolutely no attention to detail by any trade. It seems as though our home was completed by a group of apprentices with no supervision. All we have mentioned so far are the cosmetic things you can see. With so much wrong, we are beginning to wonder and question the foundation and structure of our home. If it was done like the things we can see, we feel it could lead to bigger problems down the road. Five weeks later we still haven't moved our belongings from the garage into our home. FIVE WEEKS! Steve did come back with his boss Andrew who told us you probably won't get all the things you're looking for fixed. Wow. One thing in particular we showed him was the leaky shower. I offered them a simple fix to the issue. He said that would be too much work. He mentioned they had a fix and would send me a photo, that never happened. In the meantime, our shower leaks every day. While only a couple matters have been resolved to date, there seems to be no urgency by Pulte to resolve these issues in a timely fashion. We called warranty twice now and spoke to Michele, and she assured us Drake would be giving us a call. That was a week ago. Drake visited our neighbor two days ago who is only two doors away from us who is closing this Friday. He didn't bother to stop by and we have yet to receive a phone call either. I can go on in detail about everything I've mentioned but won't. I have video and pictures of everything for verification. All we are hoping for at this point is that someone from Pulte with authority reads this and cares enough to helps us rectify these matters now. We've sat so many days already, told by Steve that vendors would come by for repairs and no one ever shows up. We invite Pulte management to come by our home TODAY to see for yourself. We waited so long to achieve our dream of a once in a lifetime new home purchase and Pulte has turned it into a nightmare. ... More

Building time was slow; almost a year