Del Webb Reviews

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Our experience was positive overall. Several things we think could could be improved would be the design website experience and ability to see things as you would see them in the various options of the the selections of the models you personally selected. We did experience some communication issues as we were dealing mainly from out of state and many of our specific questions had to be answered by individuals other than those in the local offices. Each time we did have a question though, it was answered and followed up on in a timely manner. Following closing we were able to submit landscape plans to the ***** which were approved without issue, met with various people to ensure we were satisfied and had no immediate build unaddressed issues and that we understood how our systems all worked. We will have an additional follow up in eleven months prior to our one year move in date in case there are any issues but so far all has been great! Thank you! ... More

For a new construction build, we fully expected AI-generated software to aid us in design option selections. It is difficult to imagine different cabinet colors against different flooring options with a variety of backsplashes and light fixtures.

From the beginning of the build to the ending, everything was done precisely well. The sales center Bruce and Nikki The design consultant, were wonderful and every detail was not missed by the construction crew. Jack , the building manager was the best and accurate on every detail of the construction ! I can't say enough about the quality of the home they built.

I have been extremely pleased with the process of purchasing a new home with Del Webb Sun City Mesquite. During the whole process, they have been very patient and allowed me the time I needed (18 months) to figure everything out including planning, touring, and decision making while traveling back and forth from my old home.

Love the lifestyle Sun City has to offer. The well maintained facilities and grounds are a joy to behold knowing we are lucky to be a part of this place we call home.

Our experience buying at ***** was disappointing because of the aftercare. Several repairs were promised before closing, but some of our follow-up requests went unanswered. When issues were addressed, it often took repeated chasing, and some still weren't properly resolved. We expected better communication and for the promised repairs to be completed.

We were not here for the build but were kept updated on everything very well .

Our Sales Manager, Janet and Construction Manager Joseph are the best at their duties and responsibilities and we are so grateful to have them in our corner.

Contractors should give a little more attention to detail. Several items have defects that could/should have been repaired. Our ceiling should have another coat of paint, some doors/trim have gouges in them that should be repaired, not happy with our Kitchenaid Refrigerator, thought is was a top of the line. Overall we love our home realizing it is not a custom home.

Support thru the complete process - Design, construction information and final delivery

***** handled everything very well, delivered every promise and made my home purchase and move in a breeze. No surprises; just delivered on all accounts!

The closing was super easy and fast . The response to the very few problems once we moved on was fast and any problems were addressed and fixed quickly

Irene, our salesperson was kind, knowledgeable, and helpful without being pushy or aggressive. Irene is a great asset to the company. All three of our construction foreman, Dustin, Ed, and Sam helped immensely through our build process.

The fit and finish is not what was implied at the sale and definitely not what we were expecting after close. The paint quality may be ***** but it is their lowest *****. Trim was not sanded before coats of paint. The tile work was below average with poor grout joints, the tiles are cracking, and the metal trim in the shower sticks up and is sharp in spots and is uncomfortable to sit on. The sod was literally thrown down with large gaps and very uneven. It now has many bare spots. The sprinklers needed to be adjusted but nobody came out after several attempts at contacting the install company. Getting warranty work is difficult to get scheduled and Pulte doesn't want to take responsibility. Our home building project manager was our saving grace. ... More

Jill J. in sales was great to work with. She was very helpful and honest. Also, working with Pulte Mortgage and Pulte Title were very positive experiences. But our construction manager, who we learned has left the company, was dishonest and did not follow through on issues that he promised. For example, our independent inspector found several issues (fortunately nothing major but major enough when we were buying the house remotely) that we reported to our construction manager. He told us everything was addressed. But during the PCO walkthrough almost none had been addressed. Even at our final closing day walkthrough several items were not addressed. We've since been working with Mike L. who has been ensuring our items are resolved. ... More

We did the final walkthrough the week before close. The house, garage, and back porch were filthy. They were barely swept, let alone cleaned. There were a few minor issues, some painting (which were expected) but we did express disappointment in how dirty the house was. There were a few issues with the light switches upstairs. On the morning of close we went through for another walk through. The house still was filthy, although the floors did look like someone had run a swiffer mop in the main areas. However, dust and grime on all window sills, door edges, paint splotches still on floors, and to add insult to injury the electrician(s) who came to fix the light switches upstairs had left black dirty handprints all around the switches and outlets they had replaced. The worst however was the garage floor, which had paint all over it. We aren't talking about a few drops, there were some obvious spills and even some rings on the floor where the paint buckets had clearly been set down. We asked that they be cleaned up that day as we were moving in and knew the garage would be filled with stuff. We were told no, and only when we escalated to our sales rep (Christine) did it get done. (Thanks Christine!) The day after close our dishwasher started leaking water all over the floor. We were told to handle it ourselves, which we did, but after two service visits Whirlpool told us they were going to have to take out the dishwasher and reinstall the tub and all of the parts around it. (Note, when the service man pulled out the dishwasher there were large chunks of debris in the opening.) We did not buy a refurbished dishwasher. We were told by Whirlpool only Pulte could request a new one. We escalated multiple times through Pulte and were told we were out of luck. It wasn't until I filed a complaint with the Better Business Bureau and reached out to Andy S., President of the Pulte's Illinois Division, that Pulte agreed to get the dishwasher replaced. After six weeks, we finally had a functioning dishwasher. That being said, we do love our new house and the amenities that were promised. We have found a few things since the dishwasher (electrical problems, mounds of grout left on front porch, some missing vent pieces on side of the house, etc.) that have all been fixed professionally and promptly, with great follow up by our Pulte Rep, Steve Davis. ... More

My general contractor ***** throughout the whole process. Everythig he said was going to be done was not done. The kitchen wall that was the perimeter wall was put up incorrectly and had to be torn down. The wall sat there for 2 months until work began to rebuild. The HVAC system failed within 3 weeks of moving in and now the duct work needs to be redone. My house was never totally finished and the delay and major errors cost me over $8,000. I went into this 6 months after the death of my husband. I did extensive reseach on Del Webb and only saw positive reviews. Even other builders in different states told me I would be gettig a quality home. I am a 70 year old widowed individual who trusted everythihg my contractor told me. I feel so lost in getting help to solve all these extensive building erros and only want Del Webb to make it right. ... More

Great people to work with, from Sales through Closing. Special thanks to Christine who started us on this new stage in life!

Pulte Mortgage company took all the excitement out of our first new home build. It seemed like a never ending process. In hindsight, we wish we had avoided the mortgage completely.

From the start of our experience we have found that the people that we have dealt with at Pulte and ***** have honored their commitments.

For a new built home we had a few issues. Those issues were; smoke alarms going off for no reason, irrigation system was turned off at the street which we didn't know how to turn on, some missed paint area's and loose trim and one outlet that wasn't grounded correctly. The paint and trim issues we fixed ourselves. Workers came out and showed us which valve at the street to turn on the irrigation system. The smoke detectors were replaced within a couple of days of notifying builder and the outlet problem was repaired.

Our construction manager paid exceptional notice to detail. He spotted things that I am not sure we would have noticed. He was very willing to answer any and all questions. We have bought several new homes over the years and the quality of this purchase was beyond anything we could have hoped for for. We would (and have) recommended this builder to anyone who is interested.

Robin in the sales office and Jake in construction were superb.

It is a very nice home. We are enjoying the neighbor and amenities like the horizon, gym, pickleball and socials.