Del Webb Reviews

Mario and Andrew were both pleasant, efficient and professional.

Very poor fit and finish to interior and exterior of these homes. Pulte promises follow-up for fixes, but it's been weeks since we had response to requests for warranty repairs. Sales staff are poorly informed about what they are selling. Construction management is overwhelmed and non-responsive. Pulte business model appears to be to put homes up as quickly as possible and then turn them over to buyers to deal with the poor results. VERY POOR model for building a quality home. Finally, plans for amenities are now changing despite what was promised apparently due to unresolved politics between builder, county and state. BUYER BEWARE. ... More

The company needs to follow up on claims and try to improve quality of home by reviewing the comments and seeing if they are achievable to make a home flow better. They appear to want quantity not quality!

My experience during the construction process was very good.

Every detail of a new home upon purchasing is alacart and adds money to your bottom line. Homes are listed as a basic home without any of the features one sees in a model. Be prepared. Earnest money is double what most builders require. Be prepared! Having your own realtor is very helpful to look for hidden fees that might be negotiated.

First, you are buying a production home. Once you sign your structural contract with whatever options you have chosen there are no changes permitted at any price. Gee I want a porch. One day after signing you cannot have a porch. You can change and upgrade basic choices on selection day. However you are limited to what is determined for you. I want premium paint.NO! I want light dimmers NO. I want better appliances. YES up to the brands offered. The workmanship particularly trim work is sloppy. If you have a great construction manager which we did it will be pretty nice by closing and you will live in a beautiful area. ... More

I had a great experience with Pulte Homes, and they exceeded my expectations. Marc S. and David G. were the team members who helped me the most, and they always kept their promises and responded quickly to any questions or concerns I had. The best part is that Pulte's construction is excellent, and I am thrilled with the result.

We didn't have any issues during construction. Delays are still ongoing in the building industry. We felt like we had a good sturdy product when we moved in. If you don't expect perfection and can accept some minor cosmetic flaws you will be happy with the home. Pulte/Del Webb has a good building process, and it keeps you informed about the process.

Pulte is a great builder. Quality is good. Responsiveness to issues is very poor. Need quicker response to homeowner concerns. The response to issues in two weeks prior to the closing was excellent and the closing was done as scheduled. Response prior to the two weeks prior to closing was poor and has been zero after closing. Need better personnel to attend to homeowner concerns after closing.

From the beginning of our journey to purchase our new home about 2 years ago it was a pleasure dealing with Karen in sales . Karen is professional courteous and responds to any questions quickly and provided us with contact personal if she could not answer our questions .. She was always just a phone call or tempt away . I had The task of selling my precious and the new home purchase to manage . To say the least it’s a difficult sales to manage but Karen did so dealing with my first home sales contract falling through . Dealing with my emotions worrying my new home would not happen to the finale of both deals occurring simultaneously was incredible. I would like to recognize Lester our construction manager he was very informative giving us lots of details and pointers on our new home ..Mercedes in the Title company was also a key person to help me accomplish the closing on my new home .. She was patient and understanding when my prior closing unfortunately had to delay closing on my del Webb home she was incredible thanks everyone unfortunately I did not have same experience with the financing of my home but the rest was incredibly positive experience !!! ... More

Had some issues Christian was pretty responsive and got back to me quickly. Still some problems to work out A/C compressor is very loud. Extremely poor placement of unit putting it right outside a bedroom window. They came to fix it but is still loud. Will try again but placement is is major issue ,it’s so loud someone could never sleep in that room and with a two bedroom home that is a problem

We had a great experience with Del Webb from purchase through design, construction and closing. Scott was very helpful with lot selection and the home purchase. We enjoyed our appointment at the design center. Steven was fantastic throughout the construction process! He remained in close contact with us, and he took care to ensure that our home was a top quality build. Steven attended to all of the small details during our final walk-through. Our home was completed ahead of schedule in 4.5 months. We were even able to join the club and utilize the amenities during construction. That allowed us to meet many of our wonderful neighbors before we moved into our home. Overall, we've had a very pleasant experience, and we're looking forward to many happy years at Del Webb Chateau Elan! ... More

We bought our house in July ‘22 and from that day to our final walkthrough with our realtor and project manager we had excellent communication every week. Ben ( the project manager), sent pictures and a weekly update. There was a set back with utility that was out of Ben’s control, he called us to explain what was happening. Great experience!

Hello, we purchased a Del Webb home with Pulte builder. Our experience was better than we hoped for mostly due to the efficiency of our Contractor Project Manager who was very good at organizing his workers which resulted in a very quick build. All new builds have issues and ours were minimal. As in all purchases, the sales group was a little misleading. In this case in the number of households planned for the neighborhood. After living in the DelWebb community for 6 weeks, we love the neighborhood and activities provided.

Josh was a great construction manager.

Made my buying experience stress free.

From the sales team, construction team, Pulte mortgage team everyone was great. No problems whatsoever. Any minor repair corrected promptly. Would highly recommend Del Webb.

Melanie and Adam were the best. We have purchased and built before, but this new build was without stress and we were always fully informed.

The home buying experience was great . However there are some issues after closing that were reported to customer care and it has been over a month and no one has shown up to take care of it.

We were very pleased with April and Misti from the sales office. They answered all our questions and couldn’t have been nicer.

Terrible HOA total dictatorship can’t do anything in your private backyard without their blessing

Great work and help Congratulations

The Pulte name was supposed to be higher quality than most but they are no different than the rest. Many of the sub contractors hired do very poor work and the lack of quality clearly shows. They would rather clean up the mess after settlement than doing it right the first time. Our home has been a constant parade of contractors to fix many issues that has delayed full use and enjoyment of the property. In addition the greed of the builder to squeeze in as many homes as possible and thus leaving only 10-12 ft between homes is disapointing to say the least. If you expect privacy and quality you will not get it. The sales team was great and so is the customer care manager but noetheless the end result leaves a bad taste in our mouth. Buyer beware! ... More

Our construction manager Gordon did a great job answering questions and keeping us informed. He was very patient and understanding with our questions and always took the time to explain everything. Our sales rep Darren was also very helpful throughout the process and we have made several referrals to him.

We had very good communication during the building process. We were able to e-mail and get responses from our building supervisor (Justin) and sales person (Sherri). However, now that we have closed on our house and moved in, we are experiencing terrible delays and trouble getting responses from the warranty-service team. Your warranty is only as good as the service you receive. Right now, we as not getting ANY service.