Del Webb Reviews

We would like to see more options at the Design center. Also , me and my neighbors would like better quality for fixtures and kitchen cabinets.

I had a great experience working with Brian, Jeff and Terry from the initial contact to closing. Unfortunately, once we closed on the home I have run into several brick walls trying to resolve lingering construction issues. I would advise buyers to get everything in writing and never sign off on punch list items that have not been completed.

The buying process was straightforward. Our salesperson, Bob, was phenomenal. As expected, with a national builder, the opportunity to customize was limited, but Bob did an excellent job of explaining what options we did have. He was very prompt in his follow-up and he didn't pressure us at all. My only complaint about the buying process was the method Pulte used for selling our lot. A blind auction? C'mon, just tell me the price so I can decide if I want to buy it or not. During the construction phase, Bryan was also top notch. He allowed us to make a few non-structural changes that saved us a lot of money. He was always very prompt about returning phone calls and emails and, in general, did an excellent job of communicating what was happening throughout the construction process. The one thing I am disappointed with - and the reason I gave only 2 stars for responsiveness to issues, has to do with the utility box placement - specifically the cable box. Obviously utility boxes are necessary but the cable box is right in the middle of my front yard. There are other, less conspicuous locations where it could be placed but no one seems to want to help address this issue. And not only is the cable box in the middle of my front yard but the box itself is bigger than every other cable box in the development. I am very disappointed in Pulte's response to this issue and their willingness to work together to find a solution. ... More

I did not buy a Del Webb home, I bought a Pulte home in a Del Webb community. Also, I do not own a "scenic 40", I own a "distinctive 50". It should be noted that Pulte now owns the Del Webb brand. Living in a Del Web community has been an incredible experience full of fun and new friends for many years. Having to suffer through the Pulte home building experience and dealing with what I call "Pulte quality" makes it hard to say it is worth it anymore. There is no customer service at Pulte. I cannot recommend anyone buy a Pulte home.

We had a great experience buying our home from sales, to building, to move in,a nd beyond.

Our Construction Manager Keenan did a great job throughout the home building process. He sent us weekly emails with pictures and had excellent follow up.

We had a good experience with Frank, our Field Manager. However, processes and product switches were not good customer service. Our appliances were switched from original, no smart lock as advertised, and no impact windows as advertised. The window issue supposedly was due to supply constraints, however, houses built before and after ours did get impact resistant windows. The price of our house was never adjusted. Very unsatisfied. Also, moving here from Del Webb Orlando, we were familiar with the logical placement of the HVAC equipment on the outside of the house, on the center of the side. Here, a very poor decision was made to place that equipment on the rear of the side. As a result, our neighbors compressor sits just outside our lanai making a lot of noise and not conducive to enjoying the lanai. Very unsatisfied. ... More

After the original build was complete and we were all moved in some issues arouse and Del Webb Rep Greg was there to explain how the issues would be corrected and they were., he checked in daily to be sure all was going as expected. Everything we discussed has been taken care of with real professionalism. The warranty workman have all been great.

We have had an overall excellent experience during the construction process. We were not able to visit the site during the build, but William kept us up to date, sent photos regularly and answered all of our concerns expeditiously. Since moving in, William has been very attentive to the issues addressed by our inspector and the issues we had during walk through. The warranty team has been very responsive to issues that have arisen.

Zach has been extremely helpful from the beginning, starting from the Walk through. He has been very informative and explaining in detail about all the things about the house like HVAC and so many other technological things and functions. He has been extremely responsive to our concerns and questions. He has been great

WISTER IS A VERY VERY GOOD SALESPERSON HE IS SUPER FRIENDLY AND HELPFUL IN EVERY WAY UNTIL THE HOUSE IS SOLD I CAN HIGHLY RECOMMEND WISTER

We were disappointed in the first agent we had at the Del Webb sales center. She was extremely rude. Our realtor reached out to the sales manager at the sales office and from there on he worked with us and he was great. As far as the building process, we had questions that were not answered by the building supervisor for our house. Very disappointing. Overall the attention to workmanship is lacking. The home did not look like a home that was priced so high. It looked more like a very low priced track home. There did not seem to be any pride in the workmanship. All that said we do like the community we just don’t feel that the home will stand up to years of use. ... More

My Experience with Pulte Homes at Del Webb has been Great!!! From the Sales Office to Loan Consultant, Loan Processor and Closing Team, everyone has been welcoming, professional, knowledgeable and diligent! Website Portal for Mortage Application processing is very helpful for Documents' processing. Special Thanks to Zach, Holly, Andy (Construction Manager), Andy (Customer Care Manager) for their kindness, patience, professionalism and a job very well done! The whole Process was open with all information provided ahead and there were no unpleasant surprises. The HOA Management Team (especially Jasmyne, Amber and Sabrina) is very welcoming, professional, courteous, kind and helpful! Overall, I am very pleased with my new "Beautiful Home" and the Pulte Experience! ... More

Highly disappointed in the overall procees from start to finish. Once we signed papers with Pulte we NEVER heard from the sales agent. We missed out on getting a gas line run for gas grill (prior to foundation being poured). The quality of interior paint is bad ( i bet your average consumer would never buy this quality of paint in a paint store). It appears that the tankless hot water heater is a cheap commercial grade (the model that was installed does NOT have a dedicated return line which would allow for a recirculating pump to be added so hot water would be readily available. And being charged to add gutters was shocking (why in the world isn't this just included in the purchase price???).. by having this as a ADD ON is a poor marketing decision...it leaves a bad taste in everyone's mouth and this point is constantly talked about at neighborhood gatherings....I could go on but I think you get the point... People always say...you dont move here for the house...you move here for the lifestyle... ... More

We decided our overall review was about 4- stars. We were very fortunate to have Andrew as our builder. He came highly rated and did not disappoint. Materials are good but labor lacks oversight. Our saleswoman Dana made the buying process difficult and not very transparent. We love our community, but there certainly is room for improvement. When spending $600K my expectations weren’t exactly as desired.

TRUTH IS TRUTH AND YOU DO NOT WANT TO PRINT IT. DEL WEBB PULTE IS A COMPANY WITH NO ETHICS OF HOW A JOB IS DONE AND COMPLETED. INSPECTIONS ARE A DOWN RIGHT SHAME IT IS ALL ABOUT HOW MANY HOMES CAN BE COMPLETED IN THE ALOTTED AMOUNT OF TIME AND NO MATTER WHAT THEY LOOK LIKE AT THE END. NO THIRTY DAY LIST TO GO OVER WITH A SIGHT MANAGER IS OFFERED NOR IS A CHECK LIST SHOWN TO THE ACTUAL HOMEOWNER TO ENSURE THAT EVERYONE HAS CHECKED OFF AND OVER SEEN BY THE FIELD MANAGER. I RECEIVED A HOUSE THAT STILL HAD STICKY STUFF ON THE COUNTER TOPS. A SLIDER DOOR THAT ANYONE WANTING INTO THE HOUSE CAN JUST LIFT UP AND REMOVE IT. DOOR LOCKS THAT NEED REKEYING FROM CONSTRUCTION USE. A BACK YARD THAT IS LIKE WALKING ON THE MOON CRATERS BUMPY LUMPY AND UNSOLDLY LAID DOWN SOD. THIS IS JUST A SMALL LIST OF THE WRONGS IN THIS HOUSE. ... More

Representative responded to our requests sometimes the same day. Corrections were immediately made.

Great experience buying new del Webb home insan Antonio

We have had a great experience with Pulte. Starting with Lisa in sales, Janette in finance and Nate, as our amazing project manager, we couldn’t ask for anything more. Throughout our months long journey, they were always available to help and still available post close. Lisa, Janette and Nate get five stars!!!

We felt rushed through the initial stages and were told no changes could be made after initial meeting at the design stage. This is something that could have been explained better as the design choices were limited and training was being held during our design process. Our Site Building Manager was left to explain details that were left out by sales and design. We would have maybe made other choices. Our Site Building Manager was professional and courteous but was placed in an awkward situation.

I enjoyed the process of buying our new home. I was comfortable throughout the process and appreciated the regular updates.

Don't sign off till all repairs are done!

The beginning of my process was great, good communication, pre-sheetrock walk through good, regular updates. The final 45 days not so good. My builder representative did the surprise, it's ready early after telling me the house would be ready later for months. Then 2 days before closing wanted to push closing for a few minor things - all theatre! Do not close if you have even the smallest items outstanding, it's almost impossible to get them done after closing. Pulte may build a good house structurally but the finishing of the home & attention to details is of poor quality.

Fit, finish, and cleanliness left something to be desired.

The house has plenty of space, great illumination, and a modern style.