Del Webb Reviews

From start to finish the process ran very smoothly. We were kept informed on the progress being made and answered all questions we had. As well as addressed any concerns/issues. They continue to be engaged even after closing. The sales/design team, construction manger and after close manager are true professionals. I would highly recommend Pulte.

So far so good! No major issues….. They have fixed/corrected things fairly quickly! So far a good experience!

We had a truly awful experience. Too much to detail here. Interior work in house was deplorable; we refused to close and then got taken seriously. House was finally fixed up reasonably well after complaints to Del Webb corporate management. Had five closing dates over a 10-week period; finally closed on the fifth one. Were lied to over and over and had endless aggravation. Kudos to the crew that fixed up all the problems so we could close.

Everything was looking like 5 stars at the beginning but went a little downhill after that. Once you move in, you get a lot of immediate attention for the first week, and then, not so much. Also, you start to see the sloppiness in the workmanship, from doors that aren't hung correctly, plumbing that was not fully tested, down to appliances, fixtures, tubs, counter tops, tile, etc that are scuffed up, chipped, dented from carelessness. All things you won't catch on those quick walk throughs leading up to closing. I realize there will be issues as a new house settles, but these are just a few types of problems that could have been avoided by treating the place like a new home, versus a barn. See what more the first year brings. ... More

Di the walk through on-line. He also showed up on my closing day and walked me through everything. Covering all the appliances and all the questions I had. It took several hours. Gave me suggestions and answered all my questions. Identified several items that needed attention.

We had a great experience with the agent and the builder. They did need to fix several items after the two inspections we had. We moved here for the amenities, especially the indoor pool. The outdoor pool is beautiful and there is so much to do in this community. THE INDOOR POOL IS VERY COLD. We are NOT happy that the indoor pool is so cold. We were promised 86 degrees and it is not. It is very cold getting in and no matter how many times we ask to fix, we are ignored. We are hoping they actually will fix this situation because many people are not happy about it and we certainly pay enough to have this luxury. ... More

Overall, this was a very good experience, beginning with our salesperson Bruce and continuing throughout. Nikki was great with helping to make our selections. We were kept informed by our construction manager Mateo every step of the way. He always followed up on any items brought to his attention and noted most items without our having to mention them. He also responded promptly to a couple of items found after closing.

Tanya in the sales office and Brogan in customer service are awesome!

Our site manager Matt was a real help and pleasure to work with. Even after we were moved in he would contact us and ask if we needed any help or problems. He has been a real blessing. This is our 2nd Del Webb home now. We bought one 8 years ago that was 5 years old in Indio California Sun City Shadow Hills. We did an add to that home and saw the great construction when the back was torn down and square footage was added. These homes are built very well. So when we saw during a road trip to Colorado the Del Webb in Lake Las Vegas we were intrigued as to the new designs and the lovely location around the Lake. We are so happy we moved to this lively, friendly community and the cooler weather compared to Indio! A move is uncomfortable but having the help of the sales staff and your construction manager leading you and through your build made it so much easier than we expected having done a major remodel years before in our other home. My the way our Indio home sold in 2 days! Del Webb homes are great investments for us picky seniors! ... More

Spencer is the best! He always shared his time to answer questions [many questions from me]. I believe he went above and beyond to check on the building process but also followed up after my move-in - solved an issue with nonworking light switch to checking on me prior to the current hurricane.

As we began the purchase of our new home the Sales person was very helpful in showing us homes that meet our needs and it was very easy to choose the right home for us. Through this process the foreman listened to all of our needs to address items we wanted corrected in our walk throughs. They were all addressed in a timely manner before we closed. The closing was made very easy through the Pulte online portal. We felt very secure doing the DocuSign to close on our home. After we moved in and got settled in, we noticed a few items that needed to be corrected. The doorbell didn't work correctly, and the kitchen cabinets needed some attention and adjusted. I filled out a request to have these items addressed and that very day I got a response. The work was scheduled and taken care of. I am very pleased with the home and the complete process of getting into our new home. I would certainly suggest anyone looking for a new home to consider a Del Webb home. ... More

Air Conditioning does not adequately provide cooling to Master Bedroom, Master Bathroom and Walk-In Closet. Large Holes left in the Garage Floor. Front Door not sealed properly. Piece of Trim cut to short in Master Bathroom which has left home exposed to Ants and other insects entering the home through Large Opening. Landscaping and Sod are Very Poor Quality for thr Price Paid for this Home. Large amount of Weeds were left present in Landscaped Areas at Time of Closing. Dead Sod was installed in yard. Some Areas did not have Sod installed at all.

I feel the quality of the finished product is less than the ideal presented in the sales office. Lots of little issues left to be taken care of. I believe this is due to the number of homes the construction manager, who did his best, has to handle. Also, very few union people on the job which is reflected in the issues. All that being said, we are in the house and enjoying it and the neighborhood. IMO many of the issues that arose during construction could have been avoided if the construction manager had fewer homes to manage.

Working with the DW Sales and Pulte Mortgage teams was very good. My Pulte mortgage rep, Danielle, was FABULOUS!! She worked FOR MY BEST INTEREST ONLY . . . which was so very much appreciated. The workmanship of the house seem rushed as numerous issues were detected at final walk through. Also, most ALL of the plants in front landscape have died. . . was not please at all with the response and care from their vendor, Kokopeilli.

Andrew took care of major issue right before closing. He kept me updated and was very helpful.

Overall i had a great experience buying the home, One negative thing i like to point out that the salesperson was too negative and and every issue ,in my opinion very minor, like change of paint color and change of closing date, raised was almost a major violation of contract.

Closing was efficient and complete

The sales person did not listen to my needs, I believe she is not longer with the company, as mentioned on my last review I paid $ 700 to upgrade the sanitary bowl and I got the ugliest bowl with wooden top that does not close automatically and already have a ship on it, the bowl that I wanted cost last then $ 250 at home depot The sprinkler is the worst, the plants & grass is dying and water runs twice a day on the wrong directions, what a waist of water & money Suggestion, when on last stages of completion you should allowed the buyers to review the house to check if there is any discrepancy’s The house is comfortable and the inside is well design ... More

From the start, Alison in sales was extremely helpful as we walked through the purchasing process. We were then introduced to the PM, Kyle for the build of the house. We developed a great working relationship with Kyle. From introduction to the completion of the project we were update weekly by email & photos. We are very pleased with the process and the house. The Pulte team made the experience very easy for us, The Home Owner.

Our experience started with Candee she was great with assisting us with information about our Del Webb home and going over things with us in the process of getting us in our new home. Ron was also wonderful with working with us to make sure everything was in working order inside and outside and around the house. Overall working with them was great.

Great experience with the sales team! Great experience with the options select team! So far, great experience with the customer care team! Quality issues include the painting team. There are paint drips that were never caught on almost every door in our house. It is unsightly and unnecessary for an experienced team of painters. Almost every door has “sticking marks” where the door was closed too soon after painting and got stuck. No information about cabinets was provided. We had a cabinet shelf fall from broken clips breaking China and injuring me. We reported it. Customer care came and looked at it. No response yet and no resolution to getting manufacturer info on weight requirements etc. the upgraded KA refrigerator is not what we expected in quality. Love the layout floor plan, love our options pics. Additional upper end options should be available in a 55 and over. Marble options in the baths would have been nice and commiserate with our price point. Many have more to spend on this and are willing to as this is most folks last home before any assisted living might occur. I would also recommend giving a painting option for white ceilings. The whole room one color and in grey, is a bit dismal. Given the price point of this neighborhood, the option selections need a boost and refresh. We love the community atmosphere and are enjoying the community center, pools, and spending time with our new neighbors. ... More

Allen, Nikki, Mateo & Debbie were wonderful to work with in my purchase, build, and follow up experience. Home was delivered quicker that forecast. Prices are the best in Florida.

We were overall satisfied with the purchase process. However, after signing the purchase agreement, we were pressured by the builder to close substantially earlier. Then, as we got close to the new close date, the builder let us know they wouldn’t have construction completed on time. We ended up with only two days between the final walk-through and the new closing date. This didn’t allow enough time for walk-through issues to be fixed. Now that we’ve closed, the builder has been somewhat slow in addressing these issue but they are getting done.

Slow response to correct defenses in the home

I went to settlement with nothing on my punch list. This is the third house that I have had built and by far it was the best experience I have had. Once construction started I was kept informed of all the progress. Ever contact with Dell employees was very professional. Overall great experience and I couldn’t be happier with my new home.