Del Webb Reviews

We love the home, the development and our neighbors. We have no regrets buying the home, but I think its important for future home owners to be aware of the issues we are having. Del Webb/Pulte focus on their "quality build" when you are purchasing and building the home. We are hopeful that the construction and "behind the walls" workmanship/material align to that expectation. However, we are disappointed in the quality of the finishing work. We are dealing with paint and stain splatter/drips on flooring and carpet, broken/poorly working cabinets (which have been fixed), damaged kitchen sink, un-level/damaged countertops, poorly finished drywall and trim, an exterior sliding door that doesn't lock properly, a broken baking drawer in the stove, and more. Customer service has been receptive to our concerns, but slow to address them. We've also been told this is a "production home", which is a very different theme then the before closing "quality build", If we had been more aware of the potential finishing issues, we probably would have made different choices with upgrades...such as paying to have the garage finished. I hope this is helpful for future home buyers. ... More

Very happy with work completed

We feel like our Rancho Mirage quality built Del Webb home will be the perfect solution to escaping ice, snow and cold winters. We started the process in Feb and closed mid July just as predicted. The construction manager sent us photos and answered questions to explain the ongoing steps every 1-2 weeks. Now we are excited to feather our new winter nest!! I really like the quality items put in. Ie Moen faucets, Shaw carpet, kitchen aid appliances, Lennox furnace. We can’t wait for Dec now!! Thank you!

Pulte advertises WHITE GLOVE homes. The amount of paint smudges should have been either found by the field rep, cleaning crew or the CSR. You would think that the amount of workers walking all around would have been a bit more observant.

It was a great experience!

Carlos, Construction Manager, is a consummate professional. He was very thorough, detailed and responsive throughout the entire project. When I had concerns, he went out of his way to make things right. Carlos communicated well and delivered on every commitment. The exceptional service from the whole Pulte team exceeded my expectations.

We have little experience in buying homes, as this is only our 2nd home purchase. The selection of options was not well managed, as the salesperson involved didn't keep us informed of the overall costs of the options, so when we got the bill, we had grossly overspent our budget. The build process seemed to go alright, but we discovered in our pre-closing walkthrough that multiple walls were not straight and/or not forming orthogonal corners; also, there are several other ways in which the plan was a bit deficient -- like a master bathroom suite with only one towel rod (since there are two sinks, a bathtub and a shower, shouldn't one expect at least two towel rods?). There have been many defects identified (windows with defects, cabinets with splitting of the wood, missing deadbolt hardware, etc.), and our overall impression is that the house was built in haste, and not always carefully done. We're happy, generally, with the outcome, but there are many things that we'll want to change now that we have moved in. It is very important to inspect every aspect of the build personally, to ensure that the quality issues are caught early... ... More

Wonderful experience during our build.

I love my house. This is the 2nd Del Webb community I have lived in. I have several issues, one being no hot water in master bathtub, only lukewarm water. When the warranty department finally contacted me they couldn’t understand how I have no hot water at the tub but have hot water at the sinks. Someone was supposed to call me but so far I have not heard from anyone. I have several issues I have turned with pictures but have not heard anything. Terrible customer service.

This is my third new home. This has been the best experience yet by far

I closed over a month ago. No evidence of commitment for them to finish remaining items. No follow through. They don't care, especially once it closes. They claim the various vendors tried to get a hold of me, but if so, no messages or emails were left. Bad trim was replaced over 2 weeks ago and still no painter to repair the wall and paint the trim, on top of not completing items that were on the blue tape list a week before closing. Several different vendors need to come back and no update on when that will happen. It has been a poor process.

We were thinking 'downsize' like our parents. Shouldn't have thought like that because we really like this home and the neighborhood!

Every aspect of the home building and buying experience went well!

My experience with Dell Webb was smooth , I purchased my home during covid so there were some delays . Which I expected , supply chain delays , workers being out and such . My sales agent Holly was great . She kept me informed and sent pix of progress regularly. Construction manager , Jake was always available for questions and responded quickly. All in all everything was handled professionally. Even my closing was smooth , done virtually. Acctually signed all my docs in the airport waiting for my flight back home after my final inspection in person. Very pleased with all involved . Once moved in Lucy was able to guide me through what I needed to do and she did all with a smile . ... More

Date: 31 August 2023. Subject: Quality of the outdoor water drainage in the areas around my new home. I am writing to make the community managment aware of my deep concerns regarding the possibility of damage to my new home by large amounts of outside water from heavy rain or snow which might flood my home's foundation and/or basement due to poorly designed drainage of the community land surrounding my home. Please examine the photos I send with this query. I do not claim to be a civil engineer but it appears little thought has been given to how my home might be affected if the surrounding areas are not of the proper level and slope and reinforced as appropriate to properly handle heavy water saturation. I note some areas of the community have stone walls and other structures which appear to be designed to ensure good drainage but the area surrounding my home has no obvious drainage related structures of any kind. Quality homes are expected to be designed to withstand all reasonable weather possibilities. I wish to discuss this issue in person with community management and receive written assurances that upon news of a coming severe thunderstorm or heavy snow storm I will need not be concerned with water damaging my new home. ... More

I really enjoyed my entire Sun City experience. I had a great sales lady Jodi. She was super honest and her communication was awesome. I felt like she really wanted me to move here. My home builder Jeff was even more amazing. He was always ready to speak to me and walked me thru all of my dumb questions. He also was very genuine with me. I liked that. Now that I'm here in Sun City I couldn't be happier. I absolutely love it here.

Keep it up everybody. VOVA

After driving thousands of miles to get into our new home we discovered that our brand new washing machine (that we purchased from Pulte) was leaking water. It took three phone calls and a heated conversation with the Customer Care people to finally get someone from Pulte to respond. They refused to replace washing machine even though it never wash one load. Their warranty states it will be repaired not replaced. Three weeks later and it still has not been repaired. No parts in stock to repair.. Totally frustrated!!

My experience was good from the beginning until the house was ready. The builder pay attention to details on correct things that needed. I did not have any issues.

From beginning to end of purchasing our home DelWebb was very helpful and made the process very smooth and easy to complete.

House was not cleaned. I have had cleaners redo tiles and flooring all around. A lot of glue stuck to floor. I have paid to have it taken care of. I was told I could not have items installed before moving in but have discovered many new owners were allowed plus had fans/ lights installed. This put my moving in at a later date. Did not like that within 23 hours of closing that Del Webb wanted to push it out because they did not take care of their hiccup. I closed and waited for 2 weeks to get my problems taken care of. After going to the orientation at Del Webb Bexley I am sure there are items I need and am not aware of. Love my home but as with everything. You make a sale and then move on. How sad. I had a realtor. Said easy moving into new build. Haven’t heard from them either. Easy way to get 21/2%. Community is wonderful. !!! ... More

Make sure you stay in touch with your Sale Agent and Construction Project Manager, as they can answer questions and resolve issues early on. My home has turned out very well and with minor issues.

From miss communication during the early buying process on the lot we chose to construction errors and attempts to hide issues. I’m glad it’s over and I don’t have a part time job anymore overseeing the process. We love the community but it was a hard fought fight to get here.

The quality of the condo is what I was shown on the model when I was considering to make a purchase. Tim and his construction team had a checklist posted in each unit. His team reviewed it weekly to make sure progress was being made and it was done correctly. Very satisfied with my purchase.

Overall experience is moderate. The time from initial choice to completion of home is way too long. Like 15 months to closing. Which is Ridiculous. Exposed electrical wiring and open circuits. Wonderful communities. However, the experience takes too long, and overpriced options. Great experience with the General Manager is excellent, keeps customer update on progress regularly, and addresses any questions. Sales person fails to keep contact with the customer after signing purchase agreement. Not a good relationship, nor experience. Recommend hiring a Realtor to interface with Pulte Sales Personnel before coming to view Pulte Model Homes. If not, you will regret it, and your experience will be stressful... ... More