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Lennar

Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22030 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

22030 Reviews

Star Rating Breakdown

5 ★ 9192

4 ★ 4087

3 ★ 3630

2 ★ 2339

1 ★ 2780

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Sales person was very helpful.

  • James Q.
  • Verified Homebuyer
  • January 12, 2022
  • Millsboro, DE

Sales person was very helpful. Your field people are very helpful to.

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 4

Their compassion, understanding and willingness to work with us during and through a difficult medical condition

  • Lynne S.
  • Verified Homebuyer
  • January 12, 2022
  • Raleigh, NC

After allowing us to change lots and closing dates, our construction team consustantky kept us updated weekly with progress. Our new home orientation was terrific and post close has been awesome. All members of the Lennar team kept their word, every aspect was coordinated beautifully making our entire experience from beginning to end the best it could be, exceeding our expectations. Thank you!!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Never again

  • James E.
  • Verified Homebuyer
  • January 12, 2022
  • Punta Gorda, FL

The sales person, Joseph, was so uninformed, deceptive and unreliable, I will never buy another Lennar property

Lennar responded:
Hi James, thank you for this review. We are sorry to hear about the disappointing service you received during the purchase of your new home. Please do not hesitate to reach out to us directly at corporatecustomercare@lennar.com, if there are ever any items in which we could assist. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - It was a good experience

  • Jeffrey R.
  • Verified Homebuyer
  • January 12, 2022
  • Arlington, TX

It was a good experience

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Lack of communication and follow through

  • Kevin L.
  • Verified Homebuyer
  • January 12, 2022
  • Winter Garden, FL

Absolutely awful home buying experience! There was zero communication about delays or the building process. The home was not ready for our walkthrough. Closing was moved multiple times with little to no notice. We attempted to contact customer “service” and NO ONE responded. Would not recommend Lennar as a builder. The entire experience left us disappointed and took the excitement out of buying our home.

Lennar responded:
Hi Kevin, thank you for taking time to leave a review. We want to apologize for the poor experience you mentioned due to lack of communication and service provided by the local team. If there is anything we can do to assist going forward, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - Good value for the price paid for our home.

  • Dennis J.
  • Verified Homebuyer
  • January 12, 2022
  • Waxhaw, NC

Good value for the price paid for our home.

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 5

They Do Not Care

  • Anonymous
  • Verified Homebuyer
  • January 12, 2022
  • Charleston, SC

Has been almost two months and I still have issues not fixed with little communication. Finishing touches around the house were terrible. House was not cleaned prior to closing. Overall nightmare trying to actually make this house a home.

Lennar responded:
Hi, thank you for sharing your review. We would like to apologize for the issues you have faced with getting items completed in your home and lack of communication you have received in the process. If there are any outstanding items in which we could help follow-up with, please do not hesitate to contact our team at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Number of dificiencies

  • Kiplan B.
  • Verified Homebuyer
  • January 12, 2022
  • Ave Maria, FL

Lennar is more focused on closing your deal than delivering what was in the contract. Deficiencies are met with excuses and not solutions. Lennar wants the hime buyer to deal with all if their trades and suppliers so they are not involved. Very disappointing experience

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 1

Inclusiveness of whole package

  • Michele G.
  • Verified Homebuyer
  • January 12, 2022
  • New Caney, TX

Customer care programs from beginning to 1year after is a real win. Starting with Kent, not over selling me and answering all my questions through the whole process and even after I purchased. The personal touch of my Customer care rep. Cory. Helping with all the new owner questions once I moved in. Great extentions on warranty for registration of product's, heating & air-conditioning, kitchen appliances. Plumbing, roof, windows all covered on lennar new home warranties. Even landscaping, provided a hose and sprinkler to get started. Covered grass and plants for 60 days after move in. Wow ...

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 5

Lennar - Can’t believe lennar built houses like this very low quality,

  • Hardee S.
  • Verified Homebuyer
  • January 12, 2022
  • Princeton, TX

Can’t believe lennar built houses like this very low quality, nothing is trusted if works for a year properly! The construction work is worth nothing very careless ppl working on these houses!! I just realized whatever they told me about my house quality was lie from the first person until last person I met!! It’s very sad! I had my inspector th at inspected my house and found lots of failures but no one from lennar stepped on to fix!!

Lennar responded:
Hi Hardee, thank you for taking the time to write a review. We are very sorry to hear about the number of issues and frustrations you have experienced with your new home. If there are any outstanding items that we could help provide follow-up, please send us a message at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Good but not great.

  • Alberto A.
  • Verified Homebuyer
  • January 12, 2022
  • Kissimmee, FL

The house designs and final build are attractive but you start noticing where corners were cut and how cheap some materials are. Buying in 2021 was uncertain and the lack of communication from the selling agent made the whole process feel like a gamble. I feel that under different circumstances (not COVID, not 2021 buying spree, not material shortages) Lennar is a good company and the people are for sure really nice but the final product was “okay” when you start noticing the details. Compared to dealing with 15 person auctions for most homes, this buying experience was great and the homes ...

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 3

Lennar - My team was AMAZING!

  • Ammanda P.
  • Verified Homebuyer
  • January 12, 2022
  • White Plains, MD

My team was AMAZING!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Good inexpensive home

  • Greg H.
  • Verified Homebuyer
  • January 12, 2022
  • Anna, TX

If you want an inexpensive plain vanilla home with efficient floor plan this is a good option.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Overall great experience!

  • Daniel S.
  • Verified Homebuyer
  • January 12, 2022
  • Chula Vista, CA

Overall great experience!!! Great quality home. All the employees made the process as easy as possible

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - We liked the "everything's included" plan.

  • Diana M.
  • Verified Homebuyer
  • January 12, 2022
  • Sparks, NV

We liked the "everything's included" plan. It helped us budget for the home we wanted with no surprises. We were disappointed by the interior paint quality, however (thinly applied and not durable or cleanable). We were told there was a paint shortage, but now we will have to repaint much sooner than we had hoped.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

Lennar - Lots of little things that either weren't done, missed, or just

  • Jarrod W.
  • Verified Homebuyer
  • January 12, 2022
  • Fortville, IN

Lots of little things that either weren't done, missed, or just skipped all together. Use cheap materials with what appears to be unskilled labor to complete the build process. Sure the new features are neat but the quality is just not what I was expecting, especially with the price paid for the home. Many areas of the homes design just don't make sense from the lights and switches(which in some rooms especially the kitchen and hallway are backwards and in some cases on the wrong Side of the room) to the drywall, cabinets, the location of heater vents in the floor, the carpet is not good ...

Total Score 3

Quality 2

Trustworthiness 3

Responsiveness 3

Bad in all phases

  • Jonathan O.
  • Verified Homebuyer
  • January 12, 2022
  • Mt Pleasant, SC

Sales guy wasn’t truthful. Townhome was not move-in ready. Follow up getting things fixed has been painful. President of Coastal Carolina was non-responsive. On-site builder Scott is truly a nice guy trying his hardest.

Lennar responded:
Hi Jonathan, thank you for sharing this review. We would like to apologize for the poor experience you had to face with your new home. We are also very sorry to hear of the poor communication provided by the team. Please let us know if there is ever anything we can do to follow up. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 2

Lennar - Great location but quality of the material should have been more

  • Laxman G.
  • Verified Homebuyer
  • January 12, 2022
  • Phoenixville, PA

Great location but quality of the material should have been more better

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 5

Ok experience. Ok build. Nice home.

  • Damian G.
  • Verified Homebuyer
  • January 12, 2022
  • Ocoee, FL

This is the second home that I've had built with two different builders. The first one was an enjoyable experience and there was a true sense of care from everyone involved. Lennar has been quite different. The contractors/trade partners used to complete the home have no pride in their work. These are most of the details I wrote to their customer care team that requested feedback, they never replied. Buying Process - I'm not sure a fair evaluation can be done here. Our sales rep was great to work with and has an amazing personalty. She was always available to answer questions we had. The ...

Total Score 3

Quality 1

Trustworthiness 3

Responsiveness 4

The project manager

  • Michael M.
  • Verified Homebuyer
  • January 12, 2022
  • Longs, SC

The person who oversaw the housing development was knowledgeable and worked hard to make sure things went well. When there was a problem, he would address it and make sure it was corrected in a timely manner. He truly cared about the project and made sure it was right.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Easy and smooth home buying experience!

  • Anonymous
  • Verified Homebuyer
  • January 12, 2022
  • Tampa, FL

Easy and smooth home buying experience!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - good experience and customer service

  • Candace T.
  • Verified Homebuyer
  • January 12, 2022
  • Wake Forest, NC

good experience and customer service

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Horrible week of closing experience

  • Christina S.
  • Verified Homebuyer
  • January 12, 2022
  • Winter Garden, FL

The week of closing was the most stressful week of my life. When I came for my walk through it was clear that no one on the Lennar side had even went inside for a minute to check things before I arrived. I was there for two hours pointing out issues. I have two young children and I was on my hands and knees feeling the stairs and felt dozens of exposed staples. If my daughters were walking on the stairs they would have gotten hurt. I was told it was that way ON PURPOSE. The whole inside of the house was painted white when my contract started it was a different color. I was told three ...

Lennar responded:
Hi Christina, thank you for taking the time to share this detailed review. We both sorry and disappointed to hear about the issues you faced during the closing of your new home. This is never the experience we want to provide during the time that should be so happy for a new homeowner. Thank you for sharing your experience with us, as it always helps us improve. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Responsiveness 4

I still had 40 things left on punch list and was made to move in.

  • Jennifer W.
  • Verified Homebuyer
  • January 12, 2022
  • Winter Garden, FL

Horrible building company. So many things wrong with house and finding more everyday. The communication was absolutely horrendous. We were told nothing about Hué about where the closing was going to take place etc. Then we find out closing is on the line my appointment was at four and we did not even get on the line until eight because they didn’t get on. Would never buy a Lennar home again

Lennar responded:
Hi Jennifer, thank you for sharing your experience with us. We want to apologize for the poor service and communication you received during the buying process of your home. Additionally, we are extremely sorry to hear about the ongoing issues you have faced since moving in. If there are any items in which we can provide follow-up, please send us a message at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 2

Lennar - Our home consultant was really helpful.

  • Anonymous
  • Verified Homebuyer
  • January 12, 2022
  • New Port Richey, FL

Our home consultant was really helpful. Overall we are happy with our new home but it was unfinished when we received the keys. It has taken time but they are responding to our request.

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 4

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