Lennar Reviews

I worked with Missy F., Amy ., and Alex A. and all were very professional and knowledgeable. I think the process was smooth and straightforward every step of the way. I appreciate all of their hard work. My family and I love our home, and although we haven’t had any issues, but I’m sure the department that deals with warranties will be just as helpful. It was a pleasure working with Lennar to secure my first home. I would like to think it won’t be my last Lennar home that I purchase.

Great experience with clear communication from Lennar team

The house selection itself was super easy. The buying process was really confusing purely because of how many people were involved. I think we had like seven contacts for Lennar who all handled different things and had different titles. I could never figure out who I was supposed to ask things of or who I was supposed to notify for certain things. Also three Lennar portals was crazy. I still don't know why there are three. We were never told how to access the lagoon or how to get key fobs for the gates so we had to join the neighborhood Facebook group to ask the neighbors. They also wanted us to sign a document saying they had provided all of our warranty information, but then said we wouldn't actually get it until the walkthrough. No one seemed to understand why I wouldn't sign a ***** document that myself and Lennar knew was false and they called me repeatedly to tell me I needed to sign it. They also told us that the ***** covered the outside of the home since they're townhomes. But insurance later called us and said they needed to change our policy to over the outside also because Lennar let them know that they actually aren't covering the outside. I know buying a house is always stressful but I don't understand how there was this much chaos and lack of communication from a company that has done this for so long. ... More

To be fair, my agent and the mortgage side of things were all pretty good. Saying that, the concierge to the construction manager to lack of communication by far were the most frustrating pieces of purchasing this home. Sod was incorrectly placed and now I have to pay for a company to come in and get it trimmed up because it wasn't packed down originally. I am very disappointed in the quality I received and the amount of money I have now had to spend to fix some problems. However, I will say… When I put in for the warranty for the grass, I ended up having a fast and friendly result. Overall, was not happy at all with most of my experience, however, I will say there were a few bright spots. ... More

The home is the BEST! It's not a fancy home and definitely looks and feels builder grade, but it's like an empty canvas, we are able to make it our own to fit our personalities which is one of the things I love about it!! The yard is VERY small but doable for now! I have heard stories about Lennar Homes and I was worried, but I am glad I didn't listen!! Best starter home by far!!

Everything went smoothly. The few issues discovered in home inspection were fixed immediately. One issue since move and response was immediate. No complaints. Walkthrough was very helpful and informative. Along with the New Home app provided. I would and have recommended this builder. I'm very satisfied with my home.

Buying our new home from Lennar Homes at ***** in La Plata, Maryland, in September 2026 was one of the best things that ever happened to me. Moving is usually a lot of work, especially when you are moving family members from far away. But from our very first meeting until the day we moved in, Lennar was amazing. They were professional, helpful, and truly cared about us. Finding a builder that cares this much is rare, and Lennar went above and beyond every step of the way. The whole process of buying and building the house was clear and easy to follow. The people at Lennar kept us updated on everything. Whenever we had a question, they were right there with an answer. Every part of building the house—from the frame to the final paint—was done with great care and skill. They respected our time and made sure everything was ready just like we wanted. When we finally got the keys in September 2026, the house looked incredible. The craftsmanship is top-notch, and every room is built to last. The layout gives us plenty of space to live comfortably, and the design is both modern and cozy. Plus, the neighborhood in La Plata is so quiet, peaceful, and welcoming. It feels like home the minute you step outside. A great builder doesn't just stop helping once you buy the house. In October 2026, when we needed a few small post-move-in adjustments, Lennar's customer service team was super fast and friendly. The service technicians treated our home with respect and fixed everything quickly. It showed us that Lennar truly stands by their work long after the sale is done. Most importantly, this house is a wonderful, safe place for my family. Moving my 88-year-old mom, Susan, all the way to Maryland to live with my son and me was a big change. Having such a comfortable, modern, and easy-to-live-in home has made her so happy and relaxed. The peaceful atmosphere on Cosmos Court gives us all a wonderful place to enjoy our everyday lives together. Looking back, choosing Lennar Homes was a total success. From the strong build of the house and the quiet neighborhood to the kind customer service and the happiness it brought my family, everything has been wonderful. Lennar gave us much more than just a new house; they gave us a secure, happy start for this next chapter of our lives in La Plata, Maryland. ... More

Everything went great with the exception of the Lennar Mortage people. Those people RUINED the home buying experience. I CANNOT SAY ENOUGH BAD THINGS about the mortgage group. I would strong recommend not using them.

The beginning process on the sales side was one of the worst experiences I have encountered. To have two agents argue infront of the client is uncalled for and ultimately blew the deal up at earlier in the year. I was reached out to later in the year and things went well with that agent. The only other thing I'd mentioned is how Lennar as a company tends to hold their cards extremely close to their chest and the goal is to get the client to lock in so they are trapped. That made me lose trust in the approach verse a very strong customer service experience. Things got better once they knew I was going to be approved, I was just another number before that part of the process. After approval and moving forward from the sales process, the financing with Stacy went very well as well as emails explaining the process. I felt like that team along with Chris for the construction side began to have my back. Ultimately I'm happy I stuck out the sales process and very happy with the house thus far and construction customer service. This was my experience. ... More

The number of hoops we had to jump through to get financed through Lennar was ridiculous. We have excellent credit ratings and we felt like they nitpicked little things that did not matter. It was the hardest, most time consuming qualifying/closing process we have ever encountered. We had an outside inspection done and had to have it to Lennar by a specific date, and even with meeting our deadline, when we did the walk through a week before closing many of the items that needed to be addressed had not been done. When we did the final walk through an hour before closing some things still had not been addressed. Upon moving in we realized that many little things were not right - cabinets had not been adjusted, refrigerator doors had not been installed properly, the dryer vent hose was not attached properly (we discovered that when we noticed dust flying all over when the dryer was on),all deck planks had not been attached, a dented light in bathroom, and we're still finding things. The house was also filthy - if they paid cleaners they did not do a very good job - we are still cleaning paint splatter off the LVP. We are happy with the responsiveness of the warranty process - the things that need to get fixed are getting done and that department has been on point so far. It's too bad that Lennar has to have a good warranty department - if they slowed down a bit and did it right the first time they would probably save some money. ... More

The construction manager (Justin L.) did a terrible job on follow through, did not deliver on a couple of promises (I was promised a home cleaning on the final walkthrough, this wasn't done, and he stopped responding to me after closing). Some of the things that were "fixed" were done rather poorly, and I have found a gap in the tile that was just filled with caulk behind a door. There were two walls that had to be moved after framing and drywall because they weren't straight. I didn't expect perfection, but it's disappointing that I keep finding things that were obviously noticed and "fixed" in the shoddiest ways possible in the hope they wouldn't be noticed until after closing. ... More

Build quality is very poor. There was a long list of issues with the home that were found by an independent inspector. Even after all those issues were brought to the builders attention not everything was properly fixed. It's very clear that the home was built as quickly as possible with little care for quality because they know you'll just make warranty claims for issues after the purchase

Lack of response from builder. Discovered builder waste materials buried in backyard such as nails, wires wood stakes, mesh, dry wall etc. Bath tub framing issues, not secured nails protruding through carpet. Even laminate tiles.

After inspection with the builder, we noticed some new issues with scuffs and dings on the walls. We tagged them with blue tape again builder said that he would come out and have them fixed. When we got our keys and we moved in, the issues were not fixed. Lennar mortgage was difficult to work with. It seemed like there was a never-ending list of conditions that needed to be met and at one point even asked for custody documents, which were irrelevant to the home buying process

Courtney went to CA and would not return my calls and the next person assigned to her job took a whole month to check the right box on the paperwork.

The whole process was a nightmare. The sales rep was ageist against us as younger buyers and kept showing us options less than what we were looking for because she believed we couldn't afford our dream home, even though we qualified for it on top of our previous home. She failed to send us details about the house when we requested them. Anytime we had questions we were made to feel like a burden. After our inspection, certain issues were not addressed or were said to be addressed within the weeks following closing, that never happened. We are still waiting for things to be addressed even over a month past closing. The construction manager was caught in ***** multiple times, and we will be filing and ROC complaint regarding roof trusses not being built with proper equipment even though he assured us it was (inspection proved otherwise). ... More

I give these ratings because of what I was told and what did not happen now left for me the home buyer to deal with. Taylor M. I would love to call out she lied to me and made me believe these issues would be taken care of, as soon as I signed she was no where to be found. Very disappointed in the service or should I say the service I am not receiving. If I had to do it all again it would not be with Lennar. Take a good look before you sign on the dotted line.

Would not recommend. From the ground the house was built on, to the crappy material and construction, all the way through all the members we dealt with, the ***** and all the way through to *****. Terrible experience.

Everything was super easy they helped out a lot with everything

I encountered two friction points during the home buying process. First, Lennar Mortgage failed to honor the discount previously agreed upon with their sales team. Second, the underwriting process was disorganized; despite having months to review my initial submissions, the underwriter waited until the final days before closing to issue an excessive surge of last-minute document requests with immediate turnaround expectations.

I was told by the construction supervisor if we had any issues to contact him well after 2 months and numerous phone calls and text messages he refuses to return any type of contact this is ridiculous the screen s on my windows are not even the right size ridiculous

Sales and administrative services are available for answering questions about any questions related to the new construction. At time of closing everything is really easy and smooth. The layout of the villa is very nice and spacious. Make me feel comfortable in my new place.

I've had no issues with my entire experience. I've received the necessary support when needed. Thank you for making my home journey a great one.

Our only complaint and we did not address it at the time was that the floors were not very clean. I had to mop a few times to get all the dust and these white specs off the floor both downstairs and the master upstairs. The cleaing ladies could of done a better job. Other than the floors the house was very clean.

Like the house and area. Everyone has been very nice and respectful.