Centex Homes Reviews

poor fit and finish work. no flexibility. difficult to resolve issues. was lied to numerous times during construction

Our point of contact was horrible and the building process was very slow. Really disappointing when other homes that started after ours, were completed before. Our closing date was moved almost 1.5 months.

Lack of sense of urgency and detail

The way the builder interpreted Centex and Pulte is somewhat misleading. There was a reference to Centex whenever a question of standard and quality comes. Though Pulte acquired Centex, the builder take pride in being a Pulte owned, the quality of construction and handling of issues is not upto the mark. My friends who constructed through Pulte had a better buying experience and warranty claims. We somehow felt that the Centex tag on them became a reason for skipping many items on the build quality.

The backyard is so soggy and it retains water due to which I have complained to the warranty team however they are not taking responsibility. It not even been month since I have moved in.

My home was not completed when we closed, it has been over a month and a half that we closed and still no one has come to my home to paint over 40 drywall patches and tags that had to be corrected after closing. For them to come complete the tags around our house it took them one month after closing. I really wanted to love my experience with Centex/Pulte but I am completely disappointed by the work and lack of interest that was put into this home.

The lack of communication is almost enough to make you wish we bought somewhere else. We have had issues with our closing date, our driveway, the HVAC and the landscaping in the backyard. All other issues are to be expected and are small. It has been a frustrating experience. The communication is horrible. Driveway was in disrepair since the day we moved in (nobody told us about this until we went to do the final walk through the day of closing). We were told over and over the drive way would be torn out and replaced. Dates have come and gone and I still have no idea when it’s going to be done. On top of all that they are supposedly not tearing out and replacing but shaving down and redoing the top. If you’re looking to buy a home with Centex make certain that things that need to be done are done before you close otherwise good luck. ... More

Overall buying experience was poor. The house was not complete at closing. I drove to the house after closing only to see painters inside doing repairs that should've already been completed. It took over a month after closing to get the correct appliances delivered. The driveway surface was damaged from ice during construction and still has not been addresed almost 2 months after closing. It is a nice house, but due to the overall buying and closing experience, I would not recommend Pulte.

Quality of workmanship is not there. Doesn’t seem like any quality control is in place (I.e. step by step inspections, etc). Lack of communication during closing process and being told less than 24 hours before closing that it wouldn’t be ready for another week or two. Left us having to scramble to make living arrangements since we had already sold our other home two days prior. Once we moved in, there immediately was a leak in the home due to plumber not tightening the master shower drain all the way during construction. This led to holes having to be cut in the kitchen ceiling. They initially just patched the holes and it was very obvious so I had to push for the entire downstairs to be retextured/painted. Had to have AirTron come out because they stripped an air vent when doing that. Still waiting for them to come out and fix issues with the texturing. Garage door was extremely crooked making it very difficult to lock or even open. Was told that it couldn’t be fixed by the worker sent by the construction team, however, I had a contractor come out to install a garage door opener and he realigned the entire door to make it function properly. The support beam underneath the master counter is broken but I have to call the warranty line to have that fixed. The back patio is extremely unleveled and there is a large dip in the middle of it. These are just some examples of all of the issues that we’ve had since moving in. Overall, not a great experience and wouldn’t choose Centex again. ... More

My house has defects and it is not regular, it is on two floors and the upper floor sounds and they do nothing to fix it, they say it is normal, as it will be normal, it is a new house and it should be fine

My concrete wall need to be fixed but know one shows up, I’m telling them to fixed it and the ceiling paint is bad, my. Backyard is all being crack. I have referred my friends to centex but I’m really upset with the builder. I’m not going to refer my friends and family to this builder .

We have only lived in this house 1 month and the ac has already leaked into the ceiling causing drywall damage and mold. The AC was wired wrong and ran 24/7 for a month causing the ac unit to leak and our electricity bill to triple in cost. There was also things promised at closing that never got fixed and the vent in the roof was not sealed causing rain to leak into our attic. We have not had a great experience and would not buy a home from this company again.

The house wasn't done when we went to closing. centex assured us that they were going to everything done as we moved in, but it been 2 months now since we moved and the house is still uncompleted. We're thinking of bringing this issue to court.

During the build process, I did not think it would be as rough as it was. Going through four field managers was not necessary. Having to update them weekly on issues, keep repeating issues each week. The lack of responsiveness to issues was unbelievable. If client points out a problem, I would think it would be fixed at that stage and not months later. Or just let slip by as if it was never brought up. Also trades not caring about other trades work, which is normal but it was prominent. I was not able to receive a straight answer from multiple people. Each person would give me a different answer every time. There was a large lack of communication between the Dallas Office and Colorado Office. Not all of it was bad, the salesman Don was great to work with. He was friendly, straight forward with everything and overall easy to work with. Another person out of Dallas office was able to provide me more information that was helpful than the people actually on my house. The house is done and I have lived in it over a month. It is a great starter home but the process could have been smoother. ... More

Communication has been faulty from the beginning. I moved in June 2020 and was told that a 30 day walkthrough and 11 month walkthrough would happen to fix issues, but the 30 day was and will not be done per the warranty dept. Low tier Whirlpool appliances specifically came as an incentive, but were not installed properly. For 1.5 months, despite numerous requests, no one came to attach the missing ventilation tube to the clothes dryer, indicating this was not an emergency. Finally, we were frustrated enough that we fixed it on our own dime. Not being able to safely and cleanly use a clothes dryer after move in is not an emergency? Additionally, any service personnel that came to the house had no idea what they were there to service; the plumber came 3 times because his team didn't review the prior visits and came unprepared all over again. The warranty dept has not proven it communicates at all with contractors. The most blaring issue is the lack of craftsmanship on this house with obvious hastily completed work. The amount of holes, cracks, bad or missing painting, and misaligned blinds and cabinets, and frayed carpet edges cut too short is innumerable. Additionally, the base and floor boards were poorly cut and installed and separated from the floor very shortly after move in causing ants to march in throughout kitchen and living room for days. This will be left unaddressed again and I was told by the warranty dept to pay a contractor to get it fixed even though the structural warranty should be applied. The blue tape I placed and photographes in most places in the final walkthrough before close was plainly removed without remediation. These issues still exist and are getting worse. The housing development is also not kept clean in public areas even though we are paying HOA dues. I will be unlikely to deal with this builder again. ... More

Homes are slapped together workers not double checking their work. Warranty take forever to get somebody out there. My front door was not installed correctly. Had to hire my own guy because 84 Iumber is worthless. I have 2 cracked windows. Still waiting for that.

I found some imperfections on my home and I told to the construction management but the issues aren’t fixed yet

the whole inside of the house is painted the same color. all the walls and trim work? water company charged us for 19000 gallons of water used, we were not living there yet and still as this date haven't?

Extremely poor communication, already found problems in the home within the first month.

The Home The house itself is great construction and we love our home. There were many issues that were not resolved until after closing but several (stained carpet, scratched tubs, missing kitchen cabinet) were resolved quickly. We were informed throughout the building phase as to how the construction was coming but we're not informed well enough to where when our closing date came we were told it had to be pushed back another week. It was always "we are coming along great, man" when it really wasn't. Our apartment lease was about to expire and we had three days between closing and our lease expiring to move. Would have been better that we were told sooner about the closing date being pushed back. Centex did compromise and allow us in the house before closing to paint given our time crunch. Overall, we have had no problems with the quality of the home. Weather Agreement Fixes and Sod When we closed there were still several issues to be fixed and we closed in December, so no sod. It took two months for our last kitchen cabinet to be installed and even then there was a missing part which took another three months for someone to call me to set up a time to come install. We still do not have a shelf in a bedroom closet mounted and it has been five months since closing. We only need a single wall mount. As for the sod, we were repeatedly told by the builder that our sod would be put in first. He told our neighbor and us both that since we moved into the new construction area first, we would get sod first. Since he began sodding the new homes 2-3 weeks ago, we have not gotten our sod. Every other house in our street, including homes that have not closed have sod. Our neighbors and us both have backyard fences, which nobody else has, and we are essentially being punished because of it. The builder wants to take out a 6ft section of both our fences in order to use machines to lay the sod. He knew we were building fences and he said they can lay it by hand. We are repeatedly told that we will be getting sod "this week" and it never happens. Our neighbors were told this same thing this week and they have drug their feet and not given us our sod to the point where they can't give us our sod because rain is coming. My family was right, once you close on your house, it's like the builder doesn't even know you. I researched many companies before I settled on Centex and I thought they would be different when it came to trust. The home itself is great but the responsiveness and trust are nowhere to be seen. ... More

These homes are built with the bare minimum requiement. For the money spent, Id at least expect to get an archectual roof. curious to see how long the three tab single last in the lowcountry... Also! make sure you go behind them every step of the way. the people working for the contractors building the homes have little experience and could care less about the quality of their work. Get an inspector!!!

Not trustworthy and quality Also when called for repair before closing and after closing so far no one came by and fixed yet When I said to change closing date since everything not finished they told me that I have to close house otherwise you will have pay daily charge

Workmanship lacking and very sloppy! Not impressed at all.

We have honestly had nothing but issues unfortunately since moving in. Broken sewer lines. So bad that we had to call emergency line on Christmas DAY when whole house lost sewer use. Not fun with tons of guests. We had to have an electrician out within first two weeks too for an issue with outdoor lighting. The tub was clogged with grout and I had to reach into the pipe and clear it. Something we asked in walk-through to be completed. There is grout smeared all over our tile floors and we have had to scrape it off. The pantry door does not latch and neither do many of the other doors in the home. The paint was rushed and many spots smeared on the ceiling. Lots of gaps showing. Overall just rushed and messy. We find a new issue almost daily and for the price we paid, its super frustrating. ... More

Centex agent was very rude and misleading on several issues. House was unfinished at closing and she threatened us like it's our fault if we backed out.