Village Builders Reviews in Houston, TX

As a first-time homebuyer, my experience purchasing a home was extremely disappointing from beginning to end\. From the sales representative to the loan officers, there was a significant lack of communication, organization, and accountability throughout the entire process\. We were given information by the sales representative about certain items that were ultimately not included in our home purchase\. The inspection report was not submitted in a timely manner, preventing us from having the opportunity to address necessary repairs before closing\. Despite these delays, we were rushed to complete everything on our end\. During our final walk\-through, we also discovered that an appliance was not working\. On closing day, we were initially instructed to complete the closing virtually, even though our situation did not qualify for a virtual closing\. As a result, we had to make a long drive to the title office and close in person that same day because we were required to close on that specific date\. Even on closing day, there were additional issues with communication\. When I picked up my keys, I was given only the keys to the home and not the mailbox keys\. I had to drive to the post office to address the issue, without knowing that my mailbox keys had been left at the model home\. I was never informed where the keys were or that they had been left there\. Throughout the entire process, I felt that I was the one responsible for following up, requesting updates, and making sure things were moving forward\. We received incorrect information from the very first walk\-through, and the lack of communication created unnecessary stress during what should have been an exciting milestone for our family\. Buying a first home should be a positive and memorable experience, but unfortunately, ours was filled with frustration, confusion, and disappointment\. Based on our experience, I would not recommend this builder to my family or friends\. I sincerely hope the company takes these concerns seriously and improves its communication, coordination, and customer service so other first\-time homebuyers do not have to go through the same experience\. ... More

Let me start with the ultimate pro of this home buying experience, the new homes sales consultant. His name is Scott *****. He was very, very helpful with all of the questions I had throughout the process and is a great personality. Here’s where the buying experience takes a little but of a downturn. I had a third party home inspector come out and check the home prior to closing. The inspector gave the builder a list of things that needed to be fixed because they weren’t up to code and recommendations on other things that needed to be fixed with the home. Me and the builder, Caden *****, overlooked the list of things that needed to be done with the home after the inspection and much of it was fixed by him and his team. However, they left a few things unfinished such as black staining all the way down the driveway, cracking in the sheetrock in the garage, and unfinished trim along the kitchen cabinets. I had to pressure wash the driveway for a couple of hours to get it looking like my neighbors. Caden had said that his team would come by to finish the driveway and kitchen cabinets but never did. I had reminded him twice but it was still never done. I’ve been in the house for about a month and there have been a ton of stains coming up on the vinyl flooring throughout the kitchen and living space. It appears they used too much glue throughout and it seeped through the cracks causing everything to stick to it. My house is very clean and I never wear shoes in the house, however there are still many stains coming up. I had to buy a deep cleaning mop to clean the floors and it’s done a decent job at getting them up. I just think the overall quality of the build is less than desired after being all moved in to the home. I would advise others to look elsewhere for builders if possible. ... More

During construction, a worker damaged a water pipe, which led to mold growth in the laundry room. I promptly raised the issue and contacted the construction manager. Initially, they responded quickly and said they would address the mold. However, after I sent several follow-up emails, I received no further responses. During the final walkthrough, we also noticed areas needing some paint beneath the master bathroom cabinet. We were asked to sign off on the walkthrough with the assurance that the painting would be completed afterward, but they never come back to paint those areas.

The process was quick and smooth. There were a couple minor hiccups but everything was made right before closing.

Overall Experience Overall, I really love my new home and am very happy with my purchase. From the initial purchase through the move-in process, the experience was generally positive. The builder's team was great to work with, and they were responsive whenever I had questions or concerns. Quality and Value I really love the home and feel that it provides good value. However, there are a couple of areas that I believe deserve attention. The issue with the breaker box is a concern because I have experienced problems with the electricity and the GFCI tripping frequently. I would also recommend paying close attention to the lawn and grading around the home. There are drainage concerns and uneven areas, particularly around the sides of the property. Builder's Team My experience with the builder's team was great. They were professional, responsive, and addressed my questions and concerns in a timely manner. I appreciate the communication and assistance I received throughout the process. Advice for Future Home Buyers For potential buyers, I would recommend doing a thorough inspection before and after moving in. In particular, spot-check the breaker box and electrical system to make sure electricity is flowing properly throughout the home and that the ***** outlets are not tripping repeatedly. I would also strongly recommend having the lawn and grading thoroughly inspected—not just the front and back yards, but especially both sides of the home. Look carefully for uneven areas and potential drainage issues. Overall, I really love my home and had a great experience with the builder's team. My recommendations are simply to pay close attention to the electrical system and the grading/drainage around the property so these issues can be identified and addressed early. ... More

We were treated with respect, matters taken care of at the beginning but during underwriting, it became too murky. We did get the house, finally but it took someone else to pick up the pieces and he was very helpful.

Couple of thing the home inspector listed were not properly addressed. 1 garage door fire rating is less than the 20 minutes required. Specs were not provided when questioned 2. Drawer slidesin closet questioned for durability, answer was Lennar buys in bulk to get cheaper prices so it might not be the best 3 Air conditioning pan had water in the emergency pan and was assured it was taken care of at closing told every unit would have some condensate, I know there shouldn't be any thing in the pan. Fast forward 30 days later submitted claim for water still in the pan. Was told it was a raccoon piss in it not water. We haven't heard anything thing in the attic or seen anything since I have gone in the attic multiple times 4. Kitchen island has a loose panel, submitted claim carpenter stated it was a caulking issue, my experience tells me it needs to be nailed not a base not caulked. 5. Lights are flickering will see what there response will be 6. Had to do my own pressure washing it was promised but not done. 7. Had to straighten fence some spindles were bent thought they did straightened the most noticeable ones 8. Had to seal back splashes and showers since it wasn't done ... More

They are products are great qualities and have a great price.

The Lennar website listed several items as being included and I did not find out until my walkthrough they would not be included. For example I was supposed to have a painted garage and they refused to do it. I was told by the sales staff that my home would have radiant barrier and example homes I was shown had it. My home does not. The company refused to make it right. They gave some additional funds to closing but those funds did not cover the cost to have all the work done for everything that was missing from the home. Those things are still being advertised on the website for my neighborhood as included. Also when touching up paint they used different color/type of paint on the doors in several places and it stands out. They refuse to fix because it's cosmetic. It was done on the final walkthrough and unable to tell until the paint had dried which happened after I left. The day after closing it rained and 2 windows leaked water into the home. 2 of the shower heads were covered in dry paint that I had requested they clean off and they didn't. Overall I am disappointed with the experience and do not find Lennar to be trustworthy. ... More

The builder communicated well and made it easy to understand the whole process even if you're a new buyer.

I mostly had a great experience in purchasing this fine home. There is only one negative thing I can say and that is the lawn was not taken care of by the time I moved in. I had to constantly hound and beg for the lawn to be taken care of and I should not have had to do that. When you move into a new home the last thing you have time to worry about is the lawn. I believe it should have been taken care of before I actually moved in but it was not. So for future homes you all sell, please help out your buyers by making sure the lawn is immaculate. So the rating given above was what I went through to get someone to cut my lawn after I moved in because it wasn't done before I moved in. The house is beautiful and I like it and am happy with it. ... More

Our experience has been awful. If we had to do it again, we would not. There have been so many imperfections that we have had to call about to get fixed since we moved into our brand new home. The response time is very slow as well. Disappointing!

Dear Lennar Customer Care Team, I am writing to formally log a complaint regarding the poor workmanship and materials in my new home. As a first-time homebuyer, this has been an incredibly disappointing and stressful experience, and the ongoing issues have prevented me from enjoying my home since moving in. Below is a summary of the outstanding and unresolved issues: Cosmetic and Paint Repairs - Paint touch-ups noted during the final walkthrough in the guest bedrooms and master bathroom remain uncorrected. The building site manager stated a technician would return, but no one has arrived. - A recent paint touch-up near the master shower tile was rushed and incomplete; the technician spent only a few minutes and failed to cover the necessary areas adequately. Master Bathroom Shower - The master bathroom shower floor had a hole that required a three-week replacement process through the warranty team. - The contractors hired to reinstall the shower glass completed a subpar, sloppy installation, leaving silicone residue all over the glass and hardware, that required a second trip to be corrected. - The shower plumbing is reversed: turning the knob to the hot water side yields cold water, and turning it to the cold water side yields hot water. HVAC and Air Flow - There is no airflow from the AC vent in the half bathroom, making the room consistently hot. - The master bedroom suffers from poor airflow. At night, the bedroom temperature reaches 77 degrees Fahrenheit despite the thermostat being set to 71 degrees. - The air vent in the main hallway is missing a filter. Appliances - The dishwasher door could not open fully due to an incorrectly installed part, which required a Frigidaire technician to repair. - Upon the closing of my home, the refrigerator door had a long scratch and the microwave contained food residue. While the building site manager replaced the refrigerator door, his subsequent communication regarding other issues was highly unprofessional. Blinds - I was previously informed that Lennar does not provide window blinds. However, every newly constructed home on my street—including unsold properties—has blinds installed. Given the volume and severity of these issues, this experience has fallen far short of the standard expected of a new Lennar home. I would like to request that a representative contact me immediately to schedule a comprehensive review and resolution of these outstanding problems. ... More

The purchase was smooth and efficient. The quality of the home is. Insistent with the price. The Lennar team was very responsive and proactive. They made sure we were aware of features of the home and required maintenance items..

What influenced my rating was how the representatives were very kind and considerate of all my questions. They were very professional and I loved the atmosphere!

Horrible experience with getting issues resolved

Dint have any

My wife and I purchased a newly constructed Lennar home with great anticipation, expecting to move in shortly after closing. Unfortunately, within days of taking possession, we discovered a concealed plumbing leak caused by a construction nail that had punctured a cold-water line inside an exterior wall. The leak caused extensive water damage, necessitating water mitigation and the removal of flooring, drywall, and insulation, along with several weeks of reconstruction before the home could be restored. I appreciate the professionalism of Maina *****, who worked diligently to coordinate the repairs, and Hugo, whose workmanship during the restoration was excellent. Their efforts were instrumental in bringing the repairs to completion. What most influenced my review, however, was that this issue appeared to have been preventable. During my independent inspection before closing, a damp area near the foundation was identified and brought to Lennar's attention during the final walk-through. We were advised that it was likely caused by lawn irrigation. It was later determined that the dampness was actually the result of the concealed plumbing leak. Although Lennar ultimately repaired the damage, the repairs delayed our move into our new home for several weeks and significantly disrupted our family's plans. We also requested reimbursement because we were unable to occupy the home as intended, but that request was denied. I appreciate the individuals who worked hard to restore our home, but the overall experience did not meet the expectations we had when purchasing a brand-new residence. I hope that Lennar strengthens its quality-control and pre-closing inspection processes so that future homeowners do not experience similar problems. ... More

not worth

From the very beginning of our home-buying journey to closing and even after moving in, our experience has been exceptional. The entire Lennar team was professional, knowledgeable, and always willing to answer our questions and address any concerns. The quality of our home and the craftsmanship exceeded our expectations. Whenever we had warranty items, the team responded quickly and made sure everything was taken care of in a timely and professional manner. Their communication, attention to detail, and commitment to customer satisfaction gave us confidence throughout the entire process. Buying a home can be stressful, but Lennar made it an exciting and enjoyable experience. We truly appreciate everyone who helped make our dream of homeownership a reality. We absolutely love our new home and would highly recommend Lennar to anyone looking for a builder they can trust. Thank you for making this such a wonderful experience! ... More

I'm just happy that everybody can get the situation taken care of.

bad experience with the builder's team

Securing this home was super quick! Everyone involved made the process to this home buying decision very easygoing ! I love my home. We have had some issues come up since moving in but customer service is super quick to respond and resolve all matters !

Derek was very king and prompt a took care of any issue . Allison told me by detail what to do after moving in .

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