Shea Homes Reviews

I was pleased with the fact that after the contract and options were agreed upon, no additional surprise costs arose. Also, despite COVID, Shea was able to complete the home on time as scheduled.

They are really concerned about the buyer.

Shea is a first-class builder with unmatched attention to customer experience. This is my fourth “new home” purchase and the best, to date. From the professional sales and mortgage team to the knowledgeable field manager and responsive customer service representative, Shea earn high marks. Highly recommended!

The customer service stands out the most about Shea. The co is prompt on home issues on flaws.

Our experience with buying a Shea Home was very exciting. From viewing the model homes, going to the Design Center, and watching the construction process, our family was very excited to move into our new home!

Superb home buying experience and a high quality home. Shea cannot have sone it better.

Shea homes did an amazing job, from sales, to mortgage to customer care they knocked it out of the park. The team is absolutely amazing and if there are any issues they are on top of it. My only minor downfall is there are some areas of sloppy work done (by trades). There’s missing or streaky paint areas, work left incomplete and woth building a new home don’t expect it to be as clean as if you were buying someone else’s. There is construction dust, streaky windows an dirty window seals. But that’s all minor stuff. The overall quality and care they put into the home is phenomenal. As stated the team is unmatched, and the minor issues we had are all getting taken care of by the customer care team. I would highly recommend Shea homes to everyone! ... More

We had a great experience with Laura on the sales side, and we’re probably here because of her forthrightness and good counsel, Ron our construction supervisor was very responsive, honest, helpful and delivered a great product, and Neal, our customer service representative, is a delight to work with and gets done what needs to be done to put the high gloss polish on our new home.

The builder is very responsive to the punch list and is very good about getting whatever needs fixing done in a very timely fashion.

Positives: My salesperson, James, designer, Debbie, and construction superintendent, Manny all contributed to a wonderful home purchase experience. Negative: Shea Mortgage reps were not great timely communicators.

Everyone I’ve encountered during the home buying process with Shea has been extremely professional. The ladies in the front office were great to work with and incredibly accommodating and responsive. There were a couple issues we noticed during our initial walk through, but everything was fixed on the final walk through. Overall, my family and I are extremely happy with our new home! Thank you Shea!

We are very pleased with the design and layout of our new home. The overall quality is very good. This is the second Shea home we have owned and would recommend them to anyone

The entire experience from day one to day of closing was pretty right on. All very pleasant and professional and treated me and my family with respect

All the employees we’ve interacted with especially Linda at Shea provides exceptional service. Home technology was a plus! We are please with our Shea home.

Really nice houses in beautiful communities

The Shea group has been extremely helpful throughout the buying process. We moved from the DFW area and were not able to make it to Spring that often to see our home being built. The Shea group kept us informed throughout the building process and even sent us pictures of our home throughout the process. The craftsmanship of our home is excellent. I have lived in our new home for about 2 months and I still pick up the phone and call the Shea group anytime I have questions and they are always very helpful. I would highly recommend Shea homes to anyone.

If the homebuyers are going to contract their own landscape company, I would strongly advise them to submit their plans once the framing has been completed. It was a nightmare for us when we moved in trying to get our plans approved. We were not doing anything outside of lawn and a few plants. It took us four attempts to get our plans approved. It really caused a lot of anxiety when we first moved in and for the first month and a half, and we were not enjoying the experience. If it wasn't another tree or bush needed, it was too much lawn, or heighth on mounds, etc. . In measuring (literally) many existing lawns around us, ours was actually smaller in SF. Wendy kept talking about "they" want this or that, and some of her demands were trivial and very frustrating. We did read the landscape guidelines and were not planning anything out of the ordinary for this neighborhood. Aimee our salesperson has been wonderful. I understand why she is successful, because she is there for the buyer as well as the owner. ... More

Easy process and good quality home

Final product was as presented, but could have increased value by offering several options that I had to add immediately after closing.

I love Shea Homes! From Sales to the Superintendent, to Customer Service... always available for questions and very responsive.

Good and fast customer service

We did not spend much (hardly any) time reviewing the options or what we were getting. (I know, dumb.) We simply trusted that Shea would go a great job and build a quality home. We were not disappointed. :)

Shea Homes is not the faster builder, but they are a quality builder that delivers in the time promised. The workmanship that went into building our home justified the amount of time it took to build. I'll take quality over speed any day.

The sales team at Shea worked diligently and patiently with us as we tried to sell our home during COVID. Post the sales process, I could not be more pleased with the follow up, maintenance and willingness to fix the minor issues we have encountered. Overall, our Shea experience and home have met or exceeded our expectations and we would highly recommend to future buyers.

Great home