Pulte Homes Reviews in San Antonio, TX

Overall we are mostly satisfied with the house. However, we felt like it was rushed as we approached escrow time. The process does take a long time but laying sod the day our escrow closed wasn't appealing. The wood for the backyard fence needed replacing in some parts. QAQC missed some rotting planks, but the warranty team was quick to repair that. Why couldn't the wood be treated/waterproofed as we have a part of the fence that is bending and nails that no longer play a part- especially if you're dropping over $540K. There are lumps under the carpet and some might even be a screw or nail. There are some nails that are sticking up from the carpet under the stairs that have needed to be hammered down as well. Take your time and do it correctly. ... More

Our experience was up and down with a bunch of delays but both Nancy and Austin took great care in keeping in communication with us and getting us in our new home as efficiently as possible.

Our build happened during the COVI-19 pandemic. There were a lot of set backs during the build and our construction manager was great at handling each one and helping us through the process.

Although our salesman was new with Pulte he was fantastic!! He always made himself available and he is the sole reason my husband and I stuck it out with Pulte when things became rocky. Our first construction site manager refuse to ever meet with us then out of the blue he quit. The second site manager was 100% better and communicated with us weekly. There was a 60-day delay in the construction of our house. Delays happen with construction; however Pulte did an extremely poor job at communicating these delays. When there is a lack of communication, problems will surely arise! All delays were discovered solely because we were proactive in requesting updates. Pulte provided us feedback regarding the delays: 1). The first site manager quite and he did not do some of the things he was supposed to do. Well the customer is not responsible for the actions of Pulte’s employees. 2). Pulte’s second reason for the delay was their construction worker were getting sick from COVID-19. I completely understood Pulte’s second reason for the delays. Where Pulte failed was in the communication department. Had we not inquired about not seeing any movement at the house site, we would have been in the dark. Supposedly, the delays had an effect on multiple houses been built. If this was a mass problem Pulte should have communicated these issues in writing (email/letter). When we would visit the construction worksite we often found beer cans throughout the house and yard (yes, we have pictures). We were extremely concerned and provided a Pulte representative the pictures and mention this matter in a survey. No one from Pulte contacted us regarding this matter. We found a water bottle find with urine placed in one of our tubs and yes we reported it and have pictures. Just as we reported food wrappers throughout the house site (in and out) to include yogurt, some type of meat bone, and fountain drinks. Then one day we notice what appeared to be raccoon footprints and once again I took photos. We did hire an independent home inspector, especially after a couple driving by in the neighborhood yelled out “Make sure you get a home inspector.” I have never experienced anything from neighbors before. We decided to go with Pulte’s financing due to their incentives. The young lady who served as a loan manager for my loan was very pleasant. I noticed she was asking for paperwork that was originally generated from Pulte. What I discovered is Pulte business processes need to be improved!! An example is a request for a receipt. We made a payment to the Pulte’s sales office using our debt card however Pulte’s financial department request a copy of the receipt from us the customer when Pulte already had a copy of the receipt on file. This is at no fault of my loan manger as she was just following Pulte’s processes. There should be a benefit to doing everything related to your house with one company. As with any new house defects will be discovered and we are slowly discovering them. We discovered one major defects (front door lock not working) and multiple minor defect. It took roughly 30-days for our front door to be replaced (completed yesterday). We are waiting the other items we discovered to be fixed and some replaced. Overall we are 85% satisfied with the house itself, which is a direct result of the second construction site manager we had. ... More

I wish we had asked more questions. We would have made slightly different moving arrangements. There were too many issues after closing.

The virtual purchasing experience was quick and painless. It helped that the home consultant actually lives in the neighborhood and can give honest feedback about Pulte and the ins-and-outs of the new community. We liked the virtual design center appointment too as it was easier for us to narrow down on our picks and not spend on other things we would have seen if at the center in person. The build process was fast however even though we were told the house would be done by mid-November, this doesn’t mean the whole house, just that it was structurally sound. The house was still being worked on even post-closing. Warranty has been responsive but we definitely recommend that home buyers do not close until even the aesthetically flawed items are fixed if time isn’t an issue. The exterior of the house is nice however the workmanship could improve in the interior. We found the inside of one of our linen closets with an incomplete paint job - as if they were hastily painting to just get it done. I just so happened to notice that the walls facing inward were haphazardly painted with lots of exposed drywall still. A painter was sent quickly after I let the field manager know. We paid extra for hardware in our kitchen and almost all the doors and hardware were misaligned. This took over a month to fix and oddly enough, the cabinet technician that was sent to align our cabinetry did not have a level or a ladder. Luckily, we had these items and just let him use ours. There was a crack on our entranceway tile and we were scheduled a month out for the repair. Once the tile technician came out, he looked at the leftover tile Pulte left for us and informed us that Pulte failed to provide the 17x17 tile so now a box has to be ordered for us and we are going to be scheduled out yet another month. Our front and back yard had nails and trash on it when we moved in after closing. Brown sod was delivered and installed. We noticed afterwards that other houses on our block had their front yards raked and pretty much debris/trash free before sod install and the sod that was delivered to them was still green. FYI warranty doesn’t cover sod. There was a gap under our front door that let bugs in and messed with our insulation -which also took about a month to fix. Overall, the field manager was responsive 30 days post-closing and the warranty officer has also been responsive and easy to communicate with. We’re also glad that we only pre-plumbed for a water softener and then got our water softener system directly from the vendor because it was considerably cheaper than going through Pulte. Same with our security system. We opted to have them put in a panel for us near our Pulte Planning Center for fiber internet and stuff (total waste of money) however it was frustrating that the panel is useless and both our security and AT&T fiber had to drill elsewhere to be able to work. Be prepared to go around with a hammer to hammer down the nails in the carpet as all of us, including our toddler got our feet stubbed plenty of times. Also vacuum as soon as you can so that you can get all the staples, dust, dirt, and other stuff from the build. Having a home inspector is a regular part of any home buying process (regardless of existing or new construction) and ordinary. It would have been great for the Pulte field manager to work with our third party inspector directly. However, Pulte told us they do not interact with our third party inspector so we had to be the go-between. Considering on top of this, this is COVID times, Pulte should consider coordinating (as they strive for excellent customer service) and not leaving it to the homebuyer especially those like us coming from out of state. ... More

Would have gave them a 5 but they was in such a rush to meet their deadline that I had to keep asking questions about the same problems items I wanted fix. PM was patient with me but I just feel like the whole build was rushed.

We had great success working with Ellen in sales and Peter as the PM. We are very happy with them and their attention to our concerns and questions. We continue to be frustrated with the paint, texture, tile, door, electrical, appliance, etc.. work the subcontractors completed too quickly and with poor effort and attention to simple detail.

It was a wonderful home.

The quality of the package for a Pulte home is well designed with value added bonus systems which make the package of a Pulte home a good buy. The onsite team here in Veramendi are above the bar in excellence and responsiveness.

Would have got 5 stars but my AC line wasn’t hooked up and leaked out into my walls and floor, doorbell didn’t work, oven was broken, melted parts in my dishwasher, grass was dead due to a covered up sprinkler head.

Satisfied customer

Pulte Homes has provided a pretty good product. Located in the Sendero project of Veramendi in New Braunfels, Tx, it is a very expensive product. Pulte's contact personnel have been excellent to deal with. My only real disappointment is the dead tree in the center of the front yard. I have submitted numerous updates as to its declining condition, both to Pulte, and to the landscape contractor. I think I still may have reason to hope I am not being stuck with a dead tree.

Felt like for the money that we spent, our house should have gotten a lot more attention to detail, workmanship, clean up of our home and yard area, before closing on our new home. Pulte has been good at fixing the major issues brought to their attention thus far. For that we are grateful.

The home is gorgeous. My wife and I are proud to call the home built by Pulte as our home. Trusting it was built with care consideration is in question. Material seems to be high quality but the workmanship is below average. We found areas that were not sealed, parts damaged such as shelves that were cleverly hidden, the trees died outside within a week of moving in, windows scratched with a knife (assuming to remove the plastic cover), and the list goes on. It hasn't been even a month yet. The saving grace is the responsiveness of the build manager. Pulte gives a 30 day support after closing to take care of issues we find. The build manager is very positive and willing to help. From the build manager I can tell Pulte hires their direct employees with focus on experience. I'm not sure they do the same for their contractors. Coming from California where a home like the one we purchased would be 4 times the price. We'd recommend Pulte. ... More

Make sure all items are addressed prior to signing.

It could be better, follow up don’t happen when expected. Still waiting on follow up after closing 3 months ago. Paint quality is poor. Repainted immediately after moving in. Still finding little things that was not caught in walk through but now OUR responsibility although it is fixable.

During the home buying and building phase of the process, Ana and Trevor were outstanding. They provided timely updates and even answered my questions when they were not working. Unfortunately Pulte post build process and customer service as been sub-par. I’ve been in my home for just over 30 days and there are lots of issues. My water heater circuit breaker constantly trips even after the plumber and electrician have inspected it. On move in day, I couldn’t lock my front door. The floor in the upstairs hallway squeaks already. My AC unit won’t cool upstairs but downstairs it’s freezing. Thermostat read 72 when it set for 76. I have open tickets with the warranty department and still waiting resolutions. I expected higher standards from Pulte and overall I think it’s a good company. ... More

The quality of work is poor. I have been waiting for a month the get cabinets doors replaced that were miss drilled when the handles were installed and they tried to fill the holes with caulk. One pantry door also broke the first day we moved in and we are still waiting on the to be replaced as well. We also had to have our main sewer line replaced due to a brick being dropped into it. The quality of work from the trades is poor at best.

The home buying experience was easy. The mortgage company was great and responsive. However, the work done on the house was very sloppy. You can tell the house was built by the lowest bidders. For example, there was paint splattered on the floor, cracked tile, towel holder was not anchored to the wall properly so as soon as we hung a towel it fell off the wall, caulking was not finished in some areas, and other minor details that you would normally not expect to deal with from a new house.

A complete lack of quality control

Sales personnel were great, we worked with Chris an had a good experience overall. The build of the actual house really showcased the lack of tradesman quality, a lot of poor quality materials are being used. Rushing out on these homes is causing a lot of simple things to be missed. Construction manager Matt was very helpful and responsive. Warranty department so far has been great.

Working with construction team and the finance team was over the top awesome. Very responsive and great people. Steve from construction, and Amber and Cassandra from Finance were just outstanding. As for sales rep, very bad communication with us along with not being truthful at all.

Things went much smoother when Wes took over as construction manager

If we had to use Dayna, sales, again for anything we would not buy, build or even think of owning a home. Working with her was the worst experience for us. She continued to call my fiancé by my last name and Jose when that isn’t even his first name either. Matt, our builder, we would work with him on any home at any time. He was amazing and followed through every time and timely.