Pulte Homes Reviews in Austin, TX

Major grade/drainage issues: Well, where to start this experience. •The day before closing and after a rain storm, our upper neighbor which did not have sod or grading, had erosion sweep into our yard and the builder had to frantically remove the erosion from our yard, place erosion barriers up and put new sod for us to close the next day. Unfortunately, they did not remove all the erosion, and this affected our grading away from our house. This was the first red flag. • Intermittently, I noticed that water would pool by our outdoor AC unit on our right yard from the builder saturating the houses close to the upper neighbors’ yards with sprinkler water and this water would run though our upper neighbor’s yard which did not have sod or a grade. • The water would pool by our AC unit making our right side unusable. On top of this, the erosion barrier that the builder put up by the AC unit failed to prevent erosion from moving into our right yard by the outdoor AC unit. • This combination of events caused our right yard to become muddy and unusable. • Multiple messages were sent to the Builders PM to put a new erosion fence and regrade/re-sod our yard. A new erosion barrier was not installed. • A warranty ticket was submitted to regrade the right yard and add sod. I escalated the issue to the Warranty manager. He stated they would regrade and re-sod. • The above issues occurred over two months of closing. The last straw was when I found the upper neighbors sprinkler (possibly intentionally/carelessness by the builder) pointed towards my right yard where my recycle and trash cans are located which soaked them. • After talking to the PM about regrading my yard and possibly putting in a trench in, they finally regraded my yard with a 0.5” grade with about a 4' x 10' long area and then resodded. I asked the PM if this enough and he stated yes and if not, they will rip up the sod and regrade and resod again. Great! • The yard still has standing water when the upper neighbor waters their yard, we have placed outdoor gutters by the retaining wall ourselves to resolve the issue. Major HVAC issues: • After two weeks of closing, we noticed the AC system could not hold temperature in the Texas summer, we phoned the emergency line for the AC company: CASA mechanical. The company came the next day and noticed there was a leak in the coolant line (location unknown) and charged up the HVAC system with refrigerant. • The company came back multiple times to do leak testing and decided there was no leak and charged up the HVAC with refrigerant. Two weeks later, the AC could not hold temp. they did another leak test and replaced the outside compressor thinking the compressor coils were leaking. The CASA mechanical company gave no work ticket. I also was relaying information given to me from one technician to the next, essentially project managing the technicians. Mind you, the HVAC system is under warranty. • Two weeks later after replacing the compressor, the HVAC system could not hold temperature again, they charged the unit up and essentially supervising the technician, I stated there must be a leak in the coolant line within the walls of the house. The coolant line had to be pressure scoped within the walls. • Lo and behold, a technician had to rip up our dry wall to find a framer’s nail puncturing the coolant line which was leaking freon gas into my daughters’ room. • Framer finally came to put new dry wall in and painter finally painted the replaced dry wall. • The above issues occurred over a two-month window after closing. These experiences are beyond frustrating. It appears they have downsized during Covid and they have fewer project manager managing builds but this is no excuse. ... More

I was the PM for essentially the entire project build. I was forced into the house saying if I didn’t close, I may not get the house for a while blaming COVID. The trades rushed to get the job complete and botched everything. I’ve been in the house only 2 months and I’ve had EVERY trade come out, at least once, for one reason or another: - Forgot security system entirely - Botched entire electric plan and wasn’t caught until I said something right before drywall (delayed the project weeks) - Had to regrade about 60% of lawn due to sitting water and lack in grading - Chipped tile - Bathroom tile had permanent marker all over them with serial number for the tile #28314 - Grout seal was left to stain floor tile in master bath and laundry - Concrete runoff left and never removed before sod was laid in backyard - Sod died due to concrete and was never replaced to the point where the dead sod was over run with weeds and grass (still isn’t fixed) - Masonry grout had holes and they used white caulk instead of grout in front entryway - Countless texture and paint issues inside and out - Items left under the carpet (nails, plastic and extra padding) but they laid carpet anyway - Found nails, glass, brick, wire, wood, stone, beer cans, sharp rusted blades all in my grass while weeding - Appliance Touchscreens don’t work for Whirlpool oven and I need to go outside and reset the breaker each time this happens - They installed an old HVAC control and fought me until I showed PowerPoint documentation from my first day that I standard is the touchscreen - Irrigation head broken, lost water for days, and not all my grass was getting wet and subsequently died - 4 Windows upstairs were installed off the track and/or squeeked so bad it had to be replaced - HVAC dampeners we’re backwards so upstairs controlled down and vice versus - Media Room is significantly hotter than the rest of the house so they had to come out and install 6 more vents in my roof Are you getting the point? Where does it end? I’ve only been in the house 2 months! Our neighborhood Facebook group has nothing but TERRIBLE things to say about their experience with Pulte. Even with how bad everything was above, PULTE Mortgage was the WORST of all. Heard from multiple sources they are corrupt and I saw it first hand. My experience was so bad, they offered me a 3% rate and I took a higher rate with another company because they were so manipulative. They do not stand for quality and don’t be suckered into the 5 star client feedback they must have paid for. I truly hope you don’t go with them and have to deal with their incompetence. ... More

I’ll be glad to speak with the Pulte’s Vice President. My house has tons of cosmetic issues and warranty is not doing what they supposed to do. I have all the pictures that prove that our house doesn’t meet the requirements of quality that Pulte sells or offers to their clients. If Pulte considers itself a trust builder, I’ll be more than happy to talk directly to the Vice President. I don’t want to deal with the Salesperson or warranty guys anymore. I want the house that I paid for. Not the garbage that I received. The house is so bad that even the Field Manager got fired. Let me know how can I get in contact with him and how can I send you the proves. ... More

I had multiple issues from the time of setting mortgage with Pulte to problems with the home. we had issues with the tiles broken || Laundry room did not have space for dryer (poor planning) || Cabinets cracking || Doors were not sealed correctly and made squeaking sounds. || My laws was damaged by the construction workers || The water lines were broken and leaked waters|| the walls are not build in straight line hmm and i can go on and on || more than half of the issues is still not fixed.

So many issues with my first time buying experience. Sales team is great but the builders not responsive or helpful!

This is the second home from Pulte we purchased because of the quality work based on the first one. Unfortunately, the quality of the workmanship and materials on this new house is so poor, we just can’t even compare to the first one or even some fixer uppers. Doors and door frames are refurbished with new paints over them but still can be seen visibility on the outside with dents and uneven surface. Most windows don’t seem new with serious scratches on the handle bars. Shower tub also with serious scratches. People not cleaning after themselves, which left paints in the kitchen sink and shower. The wall in the garage is made of the cheapest material I’ve even seen for a new build, if I had not asked the site manager to fix some of the stuff, one would not believe it’s a new house. All of the above plus other small details not worth mentioning, are just one would not expect for purchasing a brand new house. Minimum zero attention to detail and carelessness are how I would describe this new build. I would like to invite the senior leadership in Pulte headquarters to come check out the quality of work and see for themselves and tell me if this is what a new house should be nor would they be happy with it. I got tired of asking the site manager to fix this and that, I rather deal with it myself after work because I knew there was no way to demand further, which was going to waste a lot of my time, plus the site manager had a tight schedule and other demands from other home owners. On the flip side, the site manager was great. I’m just disappointed at the materials that Pulte decided to use for a new house, maybe it’s just mine. ... More

After moving in, we have had so many issues with our home that we regret buying it. It’s as if no one looked at the home to ensure things were done right. Cabinets are misaligned, improperly installed, broken, nails missing from showers, grout is multiple colors or missing, door knobs damaged, paint splashes and grout EVERYWHERE, light fixtures installed crookedly, framing issues, dirt and sawdust everywhere, nails in carpet, metal debris in lawn - this is an absolute nightmare. For all issues we have been told to coordinate with the warranty dept. I should receive a stipend for the work I’ve done to fix my house to the point Pulte should have. This work is shameful. ... More