Pulte Homes Reviews in Austin, TX

Crystal did amazing job helping me get the right home

We were excited to enter into contract with Pulte on our new home back in July 2021. The interaction with the sales team through the majority if the process was excellent. Tara was pleasant to work with in terms selecting our floorplan and upgrades. She communicated extremely well with us and we were grateful for her services. On the other hand, our experience with the construction team was poor. We had 4-5 different construction managers along the way thay didn’t provide us with the best communication. We never felt a great connection with any of the construction managers, we actually felt as if we were being passed around without any consideration of our experience. It took over a year to complete our home, after we were told it would only be 9 months. We were very involved with our home project from start to finish, we visited the site 2-3 times a month to witness the progress. While slow at times, we did notify sales/construction of issues we noticed on the quality/workmanship of the home as is progessed. We were reminded various times that all the quality issues on the home would be addressed 1 week prior to closing. We were also assured that ALL the quality issues we highlighted would definitley be resolved before we closed. I was always skeptical as I witnessed the slow progress of the home being built. None the less, I put faith into Pulte to resolve all the quality issues before we closed. With that said, we closed on our new home in August 2022. We were disaappointed that the quality issues were not fully addressed prior to closing, as we were continuosly assured. As of 10/05, as I provide this review, we are living in the house and are still having to put for effort to have Pulte resolve the quality issues in our jew home. It is quite disappointing to have a brand new home, with all new construction and upgrades that we selected along the way, just to witness the lack of quality that Pulte sold us on in the begining as being their top priority with their customers. Since we moved in, my wife and I have not been able to shower in our upgraded spa shower that we paid for. Not one shower! This is extremely frustarting and downright unacceptable. There remain multiple issues with our Spa Shower and Master Bathroom as a whole. Not to mention they other issues throughout the house that have yet to be addressed. The communication is lacking with addressing these issues and confusion seems to be an overwhelming sense amongst your Pulte team members and trades we have been dealing with. I have lost just about all faith and confidence in Pulte to provide us with good communication, a sense or urgency to address our concerns, or to even a quality product! Our experience began with excitement and joy, but has quickly deteriorated, which is unfortunate. We are happy to be residents in the Santa Rita Ranch community, but are extremely disappointed with the Pulte experience regarding Quality, Workmanship and Communication. ... More

Prepare to be "sold" on the model homes they show you. Unfortunately, almost nothing resembles the quality of the model. Poor worksmanship plagues this company leading to constant warranty requests. Items that were listed on the documentation at closing will NEVER get done so be prepared to delay closing. During the building process, their management team is absent, has no idea what is going on, and will not work with the buyer, regardless of the reasonable offers to help with moving the build forward. They will then "force" you to close with many outstanding items because they only care about bonuses/commissions. Your project manager will be great and the only one to help you, but because of their extremely poor management, there's only so much they can do. ... More

My grading of side yard was not done properly and the construction manager has been delaying it since then.It has been many months and nobody is looking into it.I had a very bad experience and I wanted to escalate it.This is not what you expect after paying so much.

appliances installed are of poor quality and the service is very poor

The sales team is very good and helpful. However, I am not satisfied with the workmanship and materials used. The service team seems to be on top of the issues and fix them pretty fast.

My experience with my builder here with Pulte was terrific. Matt was my contractor, I give him 5 stars on communication and quality workmanship. He walked me through the whole process of building my home and communicated all along the way. He is friendly and professional. I highly recommend Matt and his team! I felt very confident and cared for during the whole process and even after I moved in. The warranty team is great and all of my minor issues were attended to quickly and efficiently. Thank you Pulte for the great experience!

Rating: 3 Star The home design and build quality met expectations, but our biggest frustration was with the Pulte Mortgage and Title team (2 stars) for poor communication, delays, and lack of experience. These issues caused unnecessary stress and overshadowed the positives. While the house itself is fine, the process was far from smooth. Based on our experience, we would not purchase another Pulte home or recommend them to others.

We are really neither satisfied nor dissatisfied including loan process what ever it has.

Most new homebuilders are the same nowadays. The same subs are building 200K and 500K houses. The difference is construction managers and how well they are overseeing the subs. My experience with Pulte wasn't great from the get go. Two days into moving in I experienced major plumbing issues. Pulte did honor the warranty and is taking care of everything but I am now wary of potential issues when warranty expires. Probably wouldn't buy Pulte again.

Plenty of issues with the house with workmanship and quality. I wouldn't be able to recommend Pulte just with the number of issues we've had with them. They did go to lengths to make everything better but that only eases the sting a bit. The house was A COMPLETE MESS the day of closing. Landscaping was not in. Carpet throughout the house had to be replaced a couple weeks after moving in. We had to continually nag the builders to get things fixed that were not right. Then it would be "fixed" and we would have to get things "fixed" again. Second time having a home built and was a nightmare. I honestly would blame most of this on Plute contractors and them rushing to get work done due to the amount of work. But Pulte really needs to either find new contractors or do a better job of inspecting and having them come fix their work vs. having the customer inspect and tell Pulte that the work wasn't done correctly. When all is said an done, I would go back and pick a different builder. If it wasn't for the sales rep Molly and the Construction Manager Daniel, we would have tossed in the towel. ... More

Pulte looks to be a better builder versus some of the other alternatives. There are some things which do not make sense to me, but I think you may find that with most builders (such as light switch placement, gaps in the garage below the garage doors etc.). After a not-so-happy sales, design center and finance experience(being very polite here), I was won over by the building super and the build process overall.

Good Morning, Honestly, unless there has been some structural changes in the way Pulte finishes a home before turning it over to the new owners, I couldn’t in good conscience recommend buying a Pulte home. On the day we closed, the home was filthy. Plus, we had tile issues, plumbing issues, trim and paint issues, cabinet issues and a bowed wall. We had workers in our home for weeks after moving in. And, there’s still work to be done. The house was not ready for closing. However, after pointing all these issues out, Pulte assigned Josh Garza to personally oversee the repairs. Josh has been great to work with. He stayed in communication with us throughout the process. He tried as best he could to make sure the repairs were completed to our satisfaction. But even with the best of intentions, Josh can only do so much. We still have tile and grout issues that can only be fixed by re-doing major sections of the tile in the master bath. I’ve accepted that’s not going to happen. In summary, the house was not ready to be turned over to the new owners. However, Pulte has tried their best to fix everything which I truly appreciate. Thank you for following up. I truly appreciate the opportunity to share my experience. Hopefully this information is of some value. ... More

I highly recommend high windows in the living room.

The quality is not good, lot of issues! No more Pulte again!

The overall experience hasn't been great and I would not see myself recommending Pulte to anyone. We bought an existing home that was in the middle of being finished that another homeowner walked away from. First of all this builders scheduled the celebration walk through. We live out of state so we booked tickets, hotel and a car, then the week prior they said they were closed for a holiday yet they were the ones who booked the walk through date and time. So I spent many days and many phone calls sorting that out. We did our own home inspection and during our celebration walk through, none of the items on our list were fixed, yet our list had already been reviewed with our construction manager and agreed upon to get fixed but nothing was done! It was agreed that the list would get handled, but our close date had to get pushed back, so again more work on our end. Once we finally moved in and again we live out of state, there has been nothing but issues. Toilets not working, AC went out, fuses keep blowing, paint on all the floors, carpets, door handles, multiple things on the list not fixed AND more items that got damaged inbetween the walk through and signing (which now Pulte is saying if its not on the list they won't fix it). The minute you sign on the dotted line they just don't care and make unsung promises that take 5, 10 phone calls and emails to fix. It has been a HUGE nightmare and I am so upset that we bought a new home, especially this builders home, never again. I didn't buy a home to spend weeks fighting with the builder about things they should have fixed! ... More

In short, do not buy a Pulte home. In the first month, we’ve experienced leaky pipes, improper grading to the land resulting in water pooling around front and side yards, and a number of other issues a new home should not have. Fingerprints from workers are in multiple places, paint has chipped from multiple bedroom and bathroom doors, etc. Again this is a new home. We asked other builders about Pulte prior to signing with Pulte and they had glowing remarks. Also, the sales rep offered an additional concession if I could find a lender who didn’t require what Pulte’s lender was requiring and when I did, she reneged on the offer. I even took the complaint up the chain to the division president, Michael. He said he’d call me to hear me out and he never did. This is the 3rd new home I’ve bought and this has been the worst experience so far. Disappointed since Pulte has a great reputation. ... More

There are several small details and bits have been missed and construction manager should have focused more on these details.

I had the great experience while making the offer on the house. The agent was super responsive and provide all the information in timely manner. However after closing builder did not complete the remaining repairs as they promised and as sign in the contract. It took almost 2 months to get those issues addressed after the closing. I needed to follow up multiple times on those repairs. They even lied mentioning everything fixed even when none of those items were addressed. It became very hard to trust.

after lengthy construction period, I closed the house with the empty promise from field construction manager to make up missing items paid in design, (no blinds, no medicine cabinet). more than one month after closing, I still don't have the items and no dates provided. So frustrated now.

We were rushed to closing. We submitted third party inspection report before closing that grass is not healthy and need to be replaced. I was told it just needs some sun and would turn green soon after closing. I trusted and approved final walk. But the grass never turned green. When i requested in warranty they are currently pushing back to even add it in warranty

Manny and Austin have been great on the construction side and warranty side to fix issues, but the quality of the home is poor. Clearly sloppy and quick work just to get the house done. Cabinets aren't level, trim is not square or flush, paint is sloppy and dripping. Paint is everywhere in grout and on the floor. Doorways and walls are clearly not level or square. Drywall finish in the entire upstairs is bad and has to be redone. The landscaping was quick and pretty sure the sod was dead when installed, grass still hasn't grown 2 months in and not sure if Pulte is going to replace it or not.

Sales team is worst team you can get . Even build manager was rude. Pulte mortgage team was also worst. Had terrible experience. Best part was after build manager left they assign new build manager (Mark) and he was best and did help great in everything towards closing.

Had a bad experience with being closed before YE, to benefit Pultes books, but not our first home buying experience. The actual closing and mortgage process with Pulte was great! But moving day, the house was filthy, mismatched matte/gloss spots throughout interior, and the list of things that were to be completed hadn’t even been touched. It’s now been almost 2 months and 3/50 things on the list have been completed, but poorly so they need to be redone (e.g., wrong paint and missed spots again, scratched pocket door during install, etc.). Our neighbors have had okay experiences but nothing like the laundry list that we still have. And, their houses were clean when they moved in. You know it’s bad when your neighbors are saying, “we couldn’t believe they closed you…”. ... More

with Covid, the cost of materials got higher and shortage. They chose paper sheathing for wall instead of plywood. It's not great solution for windy conditions. Reasonable price that I paid so I don't have any complaints but if you have money to spend and looking for high end quality house then please go with better home builder. I would not go with Pulte anymore unless I do have soeme money to pay. I had punch list items to fix before closing, of course they hadn't not fixed and spend more than one month to resolve. If you are looking for a house for normal then this builder is just right for you. ... More