Pulte Homes Reviews

Great process.

House not delivered on original schedule

The woman who handled our purchase has been great and has been very responsive when we brought up concerns. However, the man responsible for our home construction was nice enough, but we are still waiting a month later for him to fix problems noted prior to closing. Though he repeatedly told us that he would be with us for thirty days following closing. The warning about “getting work done before they get your money” could not be truer. He missed two options we had requested. The first was fixed prior to closing. The second was a double sink in the bathroom. There was only one sink installed. He “guaranteed” the correct set up within 4 days. Then it was moved to the next week and then moved again. Finally, we said enough. However, the job we finally got left the bathroom filthy with three areas of the drywall needing attention (which I will end up doing). And now neither the mirror nor the lighting fixture is centered. So we are forced to accepted substandard work because he did not read the plans. We also paid a lot of money for upgraded walls. As we paint the walls, I cannot believe all of the wall prep that I have to do to fill in problems with the drywall and sand down huge areas of paint drips. (I won’t even go into how bad the paint is.) But I will mention the poor workmanship with the baseboards. There are numerous gaps that they attempted to fill with caulk only to even do a bad job with the caulk. Right now, we are dealing with popping noises coming from the canned lights in the kitchen and bathroom, and a loud garage door opener. While these are the problem areas, there are some things that are done well and some nice unexpected touches. ... More

Quality is good, design is nice but a little longer time to respond on issues or queries.

Our experience started out wonderfully but we ignored the fact this is not a custom builder. They are a first off quantity builder, meaning they build as many as possible as quickly as possible. They have a system that helps them achieve this. The home is delivered partially built to the site and put together like a puzzle. You cannot make changes, upgrades or choices outside of their guidelines. Quality is satisfactory but not outstanding, also craftsmanship varies according to quality of crews hired to work. We have lived in a custom built home where the builder took pride in his product, Pulte builds communities with houses that look nice. In order to get issues handled you have to submit them to a site, they forward to the apporioate person, you wait for that person to contact you to make an appointment to address your issue. If not an emergency you are asked to wait until your 11’th month walk through. Most of the people we worked with did their jobs well but they couldn’t do them extremely well because corporate rules/guidelines/regulations tie their hands. Don’t be afraid to ask questions, watch the process as closely as possible, and don’t expect your home to be perfect. We waited over 6 weeks for the foreman to bother to get around to taking care of our celebration walk through list and that’s only because we had to complain otherwise we’d still be waiting. ... More

Craftsmanship not up to par. Moved in two months ago and there are still fixes taking place on the home and yet to have a yard. Had to get on pulte just to get a rough grade on our yard and after 3 weeks finally happened by getting higher ups at Pulte involved and also getting with the landscape company. Very irritating that when fixes were to take place it would take contractors 2-3 tries to get it right. I would never recommend Pulte built home to friends or family and in fact i would steer them away. Don't get me wrong, we love the house and the layout but it is very aggravating to get to this point and we have been living here 2 months now. Ian and Ryan have been great to work with but the quality of workers and poor attention to detail by them is a reflection of Pulte as a whole. ... More

Neighbors are great! I am sad to say I am still waiting to be able to use my shower in the master bath. My builder was sent to another area in the process of finishing the issues with my home. He tried but couldn't get contractors out to finish the jobs. You for sure need to keep an eye on the work that's done inside. Like painting inside and out, floors and the doors. Don't take anyone's word it will be taken care of. Don't sign off on anything until it's done!

The emergency release cord from the garage opener is to long. When I closed my car door it got caught and I did not notice it. So when I pulled out it was active and closed the door on top of my car.

Our sales rep., Gita Adib, was lovely and very helpful. Our field manager, Shawn Turner, was very nice and responsive to our concerns. We have to say that after closing, responsiveness is NOT good. We were given 30 days from closing to email a list with cosmetic concerns that we wanted addressed. Most, if not all, of our concerns were noted at our "Celebration" walk through and not taken care of. A representative from Pulte, Brad, was sent to take a look at our requests and he set up two appointments with us. He seemed very nice and understanding about the things we wanted taken care of, going so far as to say that he and his wife wouldn't accept the things that were of concern to us. On the day of the first appointment, no one showed up to do the work. When we called, we were told by the person who answered the phone, Sadie, that there were no appointments scheduled for us but she would have Brad call us back. That was six days ago. We have phoned every business day since and the first two days we followed up we were told that Brad was busy and he would call us back when he can. The last two days, our calls have been sent directly to voicemail, with no call back from Sadie or Brad. Very disappointing. Someone we know built a Pulte home in another development and had the same problem. She finally wrote to the corporate office and finally got someone to call her back. That is probably our next step! ... More

The service provided by Pulte is very satisfactory.

Pulte is an amazing builder with beautiful work.

Our build manager was absolutely incredible. So responsive, attentive and thoughtful throughout the process.

The process was so easy we were preparing for something to go wrong or get delayed. But we were pleasantly surprised when we closed earlier than expected. Highly recommend the Pulte Finance team too, they were awesome to work with and made it easy to understand our options.

Corey has been very nice and responsive. We have a few more items outstanding but I feel confident that everything will be resolved.

I had the most wonderful experience with the purchase of my new home. My wife and I were both thrilled about the customer service we received. My manager was outstanding and was always there when we needed him. His name is Alan and he is an amazing person. I would highly recommend a Pulte home to anyone.

From our initial walk though of the model homes to the contracting of the build and design center, everything was great! Both our sales representative John and our construction manager JT both kept us up to date and invited us to be a participating part of our home construction. We are very happy with our purchase and would do again.

Tyler the job supervisor is great however the vendors are not. The appliance vendor is terrible. They set the refrigerator with shims instead of leveling t without telling anyone. Then they broke off a support leg without telling anyone. They came back and left the frig set 2 inches higher on one side than the other. Finally the came back with a new frig. They damaged the walls, railings and floor transition in the process. They got dirt and grease all over the doors, frig and cabinets without cleaning them up. Miserable vendor who should be fired. This is a common problem with this vendor and everyone knows about it. ... More

Thanks for give us a beautiful home

Quiet neighborhood, good quality homes for a decent price.

The finish job on our walls is very disappointing. I have never seen such a sloppy finish. Because of that I would not recommend a pulte home.

Every meetings from signing the contract to move in were so helpful and useful, made the buying procedure clear and smooth

We had never built a house before. The salesperson was informative and offered advice and suggestions as we were making our decisions . We never felt pressured. You will only get out of this experience what you are willing to put into it. We tend to be people that plan far ahead. We visited several Pulte communities looking at how our preferred model was being built. We kept a photo library of the various selections and construction results from the houses we visited so that we could show them how we wanted certain things done. Some things we did ourselves (installed our own under cabinet lighting, installed our own cabinet hardware, bought our own refrigerator and kitchen faucet etc) because we either did not like the options or believed we could do it cheaper and/or better). We knew that we wanted to install some Smart items that work with Alexa and we never thought we had enough outlets in any of our rooms so we added about 18 outlets throughout the house. We lived about 20 minutes away from our new house and we constantly made trips to the new site to watch construction and note little things that needed attention which they happily mitigated or explained. The final walk through held no real surprises or disappointments. A freak wind storm hit the house about 2 weeks before closing. They had the missing shingles replaced well before the closing. Our house broke ground in October 31 and we moved in mid-March. Since the roof was installed in the dead of winter the shingles never had a chance to warm up and bind. We also just got our asphalt driveway and trees and shrubs put in today because you can't do that in the winter. We love our house and wake up each morning very happy with our decision. ... More

Looking forward to getting "30 day walk through" issues resolved next week

While Pulte Homes are rated one of the highest quality homes in the home-buying field they are amazing. However the pulsing Mortgage Company is less than to be desired. Our sales men and our construction manager we're also very good I would recommend Pulte Homes we love our new Dream Home.

Perfect