Pulte Homes Reviews

If the team that assisted us with our home purchase is any reflection of this company than you are in good hands. Priscilla was our sales rep. She was AMAZING! We met her at a different subdivision but ended up purchasing in New Braunfels, and we begged to keep her. She was so sweet to my family and was super accommodating. She drove completely out of her way to meet with my family in New Braunfels to tell us about the home instead of pawning us off to someone else. If we ever reached out to her she was quick to get back to us. Matt, our project manager...I think that is his job title, was absolutely one of the best parts of the experience. Despite me telling him that it was not necessary to reach out to me every week, he did anyways. When we went through our house on the first walk-through, he was extremely thorough and patient with us. Not once when we asked for something to get adjusted did he even act like we were inconveniencing him. Most of the requests we had, he jumped on the same day. I would call him and felt like I blinked and he was knocking on our door to help. This was an amazing experience and truly believe Priscilla and Matt should be used as benchmarks for any company on how to treat a customer. Keep up the great work Pulte and keep hiring A+ employees. ... More

Great folks to work with. Everyone does their best.

During our pre-drywall walk through our builder said, "This is a happy house." and it has continued to be. Sure there are a couple of things that still need to be addressed but I have never worked on a project that was perfect. We are very happy with the quality of the construction and the changes to the basic plan we selected. Our neighbors are complimentary and often wishing they had done the same. Now we are in the middle of adding our personal touches.

Pulte has done an outstanding job with our home and their communication. Starting with JJ Thomas, our Building Manager, who was responsive, knowledgeable, professional and honest, to Rebecca Beck in Customer Care, we have been pleased and satisfied to-date. The only reason why my rating above is not 5 stars, there are several outstanding issues that we are currently addressing, although we have confidence they will be handled to our satisfaction.

This is my 2nd Pulte home, regardless of any issues major or minor they always get taken care of.

Pulte is a great builder! Definitely recommend it if you are looking to buy a new house.

I was very pleased with the whole process altogether. The folks at Pulte that I worked are quite knowledgeable about what they are doing. Will recommend to anyone to use Pulte if considering building.

Not only they did their job professionally but they also are responsive and compassionate.

Very organized streamlined process. Impressive.

It was a very good decision to buy a Pulte home. They did an awesome work to support the whole process in a record time. I really trust on this company to handle every single step. My only complain is that by design, they decided on my property to install the air conditioner compressor on the 3th floor outdoor area instead of having it in the ground, outside of the house , so you can hear the maddening noise of the equipment all the time. Regardless of this, I'm very happy with Pulte.

Overall they’re ok

Overall this has been a great experience for us. Home is roomy, efficient, and in a great environment.

This is my fourth house that I purchased in the last 15 years and by far it was the easiest process. Pulte made the experience very efficient and made sure that all of my needs were met. Furthermore, the design and the workmanship of the houses is amazing. I would definitely purchase another Pulte home.

Quality construction with a value price inside of an exciting new community!

Lack of communication and customer satisfaction from warranty dept.

Over all is good. Thanks

Sales staff and project manager were great to work with. Love 99% of our new home. Some of the quality of work - particularly on the trimwork was less than what I would expect. Additionally, kitchen design leaves a lot to be desired. Cabinet doors open into walls and range hood and they do not provide enough support in the subfloor to keep the island area from vibrating. They have been great to work with on this issues thus far, but some may just be design flaws that need to be addressed.

We LOVE our home. Pulte was easy to work with, met their deadlines, and answered our questions. When we had a sewer issue, we called the emergency number at 3:30 am and got a human! Then, Brandon, the warranty specialist fought for us with the city, and all utility companies to get the problem resolved so quickly. The problem was caused by the city, but Pulte stood by me throughout the entire crisis. Great company! I highly recommend this company.

These homes have been rushed and not competed correctly, There are so many mistakes that could have been fixed prior to closing, We are very unsatisfied with Pulte,

Maybe we just don't understand about production homes but we find quality or workmanship issues pretty much everyday.

Take more attention to detail.

Consumers should be allowed to go to the design center prior to finalizing the contract as the design center adds 10's of thousands of dollars to the purchase price. This not revealed up front. They build the homes too quickly and do not give enough attention to quality. The materials used are not good quality and the subcontractors are not supervised and they do very poor work. The homes are very expensive with cheap materials used so the profit margin is high and the consumer does not get a quality product

Home is well designed. Mangg features standard.

Customer service is real slow to respond to problems , had appointment for 3 problems today 8-12pm. Only one showed up. Called 24 hrs ago for another problem, left voice msg and havent received a call back

For the price I paid I expected better quality and polish to the workmanship. So many cosmetic flaws and oversights. Moulding and trim are beat up. Walls have varying degrees of texture when they should be smooth. Different paint colors used on a wall. So many things that are disappointing to continue to discover. Pulte makes these big customer experience promises, but no is reaching out or following up on my requests. Responsiveness has been so poor. The house and it's finish feels and looks like a rush job- and that was after pushing back closing. I never would have accepted this house in the condition it is in if I wasn't going to be homeless after they changed to closing date. ... More