Pulte Homes Reviews

Walt, our construction manager was outstanding. Cindy, our designer helped so much. And I was impressed with the options we could pick. Djakarta in sales was super responsive and helpful. We love our home and think Pulte did a good job.

Excellent buying process from selection of lot to build all the way to close

I cannot say enough good things about my experience, and it all started with Kelly. She was the entire reason I decided to look into this home to begin with, and she was an absolute delight to work. Once we got to the walkthrough stage, our construction manager, Charlie, completely exceeded my expectations. His honesty and thoroughness really stood out. He went well beyond the call of duty, taking far more time than he needed to just to make sure every single one of my needs and concerns was addressed. He truly cared about delivering a quality home and making sure I was completely comfortable with everything before closing. Thank you to both Kelly and Charlie for making this such a wonderful milestone! ... More

Pulte sales agent was great to work with: friendly, accommodating, and easy to work with to get my ***** home purchased. The construction manager was: threatening in repeated meetings, intimidating into not addressing certain issues or asking for more issues to be addressed, when asked to address certain issues was told they met "Pulte standards" and would not be addressed, repeatedly told to not complete the final review if unwilling to give all fives, cheaply made "corrections" to home for final walkthrough that look awful, threatened to remove products from the home during the final walk-through when asked questions on why certain items were not complete or completed a certain way, toilet paper holders all installed improperly and unable to hold toilet paper rolls, multiple toilet paper holders and towel holders have already fallen off the walls (within weeks after closing). ... More

Refer to Ryan ***** and the outcome of my requests

Sergio has the eye for making every detail look perfect. Jelani made sure that we, as customers, are absolutely satisfied with our experience. Thank you!

We purchased a previous home from Pulte and loved the process…….so we bought another!😎

We were extremely satisfied with the home buying process. The Pulte group is a well oiled machine to ensure the process is easy and fluid for the buyer. Every aspect of the process ensured we knew what to expect and who to contact for assistance or further information. We love our new home.

[TRANSLATED FROM ES] There were several minor issues that could have been resolved before signing, but they had to wait until we were already at the house to send the warranty team. They could have made the repairs when we told them, during the walkthrough before closing.

Our home closing was delayed 2 months from the originally promised date. Delays were compounding and chronic, with one even coming the ***** BEFORE our scheduled closing. While we are happy with the home now that we finally have it, we will never forget the extremely disorganized construction and management team, and the severe impact that the delays had on our family. The builder promised to reimburse us for costs accrued with the most impactful delay, but in the end, they fought us on those charges, and ended up reimbursing us less than half of our last-minute hotel costs, pet sitting costs, etc. We have encountered several issues (namely miswired HVAC by the builder) while in the home for 2 months, which were in fact addressed promptly by a responsive maintenance liaison and resolved by third parties. All in all, I would not recommend that anyone purchase a Pulte home. There are plenty of other builders to chose from, and we wish we had made a different choice ourselves. ... More

delivered 90 days late and communication was terrible

For new buyers: if they don't write on the paper, nothing will be done. Do not trust oral promises.

Pulte homes quality is bad in the Dallas area and their contractor team is horrible. Anything you ask them you get no answer. I would not recommend to buy pulte homes.

It was a very smooth, efficient and professional experience. I think Pulte did an amazing job.

Christian B. made my second experience with Pulte stress -free .

Pulte utilizes low-quality materials, and my construction manager neglected to resolve the majority of the problems prior to closing. Furthermore, the contract effectively mandates that we proceed with the closing on schedule, irrespective of any outstanding issues. I have currently had an open ticket for over a month for something that will take five minutes to fix.

We did not anticipate to purchase a new build home, but when we were approached with the interest rate and flex cash, financing with Pulte made our dream mortgage become a reality. We appreciate how much information was provided throughout the build process regarding our home. The construction manager was very knowledgeable and helpful with our questions. Reaching out to the warranty team and registering all of our appliances is a simple and convenient process.

There are a couple of major issues I'd like to bring to your attention: 1. HVAC vent issue: Construction missed installing an HVAC vent in one of the bedrooms. The construction manager eventually addressed the issue to some extent by adding the vent and repairing the drywall. However, the wall still has not been painted, and it has now been a month with no communication or follow-up on when this will be completed. 2. Garage floor issue: There were significant staining issues on the garage floor. Construction attempted to remove the stains by polishing the floor, but the polishing was done too aggressively, leaving the surface with a rough, sandy finish. This has created a new issue instead of properly resolving the original staining problem. ... More

The fireplace is an embarrassment. It is electric and looks cheap. The built-in opening in the fireplace mantel for TV connections forces us to mount a TV on the fireplace, even though we did not want it there. And the natural stone finish makes it difficult to find a contractor that will install a mount. There are no towel racks in the main bathroom. The ***** towel rack is in the water closet. The kitchen appliances are subpar for a $700k house. A window in the main bedroom will not open properly. We had United Windows out to fix it, and they cannot because they said it was installed incorrectly. Other problems include a leaky elbow gutter that drips constantly and loudly every time it rains, and a design problem with the gutters that create a waterfall onto our deck every time it rains. And when we bought the house, we were told Pulte partners with Kinetico for water filtration. We contacted Kinetico and they said they cannot install said system in our house because we have "an internal unit" and do not have the proper drain near our water supply. Very disappointing. I could go on. ... More

From the moment of walking into the model home office to the last details of the finished home I experienced total satisfaction with the product that was presented and the presenters as well

Each department that help me to get my new home with Pulte, the people were very helpful, pleasant, kind and very trustworthy in my book. If I can give a higher rating than excellent, I would kindly do so.

Our experience has been unpleasant from Pulte mortgage to moving/living into our house, to trying to resolve issues with the house, to Pulte insurance. The mortgage company was so stressful, and we didn’t know if we would close, so i in formed the builder of what was going on. We were able to close, and we walked into a dirty house ( literal pile of dirt in foyer) with none of the punch list items finished. We are now almost 2 months in, and there are still numerous things not fixed (no ice for months!), and everything that gets fixed either looks worse or as crappy as when we moved in. Our backyard, which was once flat, is now a valley that collects our neighbors water when it rains and floods the yard. We have had Christian (warranty) out numerous times with no appropriate fixes that will last long term. We have complained. We have put in work orders, and it looks like we will just be given this house that nobody gave two ***** to finish before we moved in. The siding and paint outside looks like something i did. It is already peeling around the font windows, and the siding has large gaps around all of the lights and doors. The new vent hood was installed Thursday, and of course this one is bent too and now the wall is damaged again. So we’ll see what excuse will be given for why things won’t be repaired this time. We did not do out final walkthrough prior to closing, and i wish we would have pushed closing back to walk through here and tape it up for things that looked unfinished. We still haven’t had our welcome celebration! How would anyone feel building a new house, being out through hell to get the mortgage, and then walking into a disgusting house with no work completed when the builder said that you would not need to go and tape things that needed to go in the punch list? The house we were told would be cleaned, and I paid $750 to stay an extra day in my house to have this house cleaned. Wasted money. I could have spent that money on someone to clean this house. No compensation. No offer to have people come out to clean. Just here is your dirty house with your broken appliances and yard that floods. I really wish that i had not had my family build here or move. Yea that about sums up my experience with Pulte. ... More

I knew what sort of quality I was getting with Pulte, they're a consistent solid builder.

Great experiece , Seamlesss . Overall good experience......................... Great experiece , Seamlesss . Overall good experience.........