Pulte Homes Reviews

Had several issues with my home and work is underway to fix all of these which should have been fixed before closing.

We have had a really bad experience with Pulte Homes and wishing now we hadn't bought it. Terrible quality, bad tradesmen, pushy construction managers, sub-par quality and workmanship. Majority of blue taped items weren't completed, after closing ll these items are time consuming to be handled. Trades come into fix their issue but are so sloppy that they damage other stuff and don't care about the property. Flooring trade came into fix soft spots in master bathroom, removed doors and put back pretty badly. There is metal cranking noises under sub-floor, LVP floor has ton of soft spots, neighboring unit that sold recently, got all new LVP, while we are stuck with low quality installed LVP floors. Construction Managers are pushy, sloppy pushing to close with open issues. Warranty team is hard to work with except Angela Z, who has been helping us to her best. Their trades don't care about property, come by the main door charge their device and to top blow their nose and wipe it off the main entrance, all on the Ring camera. Very disappointed. ... More

Do not trust these people. The sales team lies. The building manager lies. All people lie and they communicate horribly. I hope this is shared.

When we first coming everything great. During the time building the House it a lot issues- problems going on and very stressful to due with ….. After closing some projects they not done correctly. I’m talking with Manager builder but not been done until now! They said will fix that’s! Do that’s ….. after 2 1/2 months since we moved in . It not done!!!!!

Overall buying experience was not great. We voiced our concerned with the boss on site (Darrian) and were told things will be done on time. The day we closed wasn’t really a “celebration” when we arrived to do our final walk of the home we found guys working on the roof, driveway was a mess, garage was a mess, painting wasn’t complete inside the home, we voiced our concerned about the temp difference between upstairs and downstairs and that wasn’t resolved, took forever for hot water to arrive throughout the entire home and he thought that was normal. So many other things went wrong and the overall buying experience was a complete disappointment to say the least. For Pulte not to have a “finish” product the day you close on your biggest purchase of your life is embarrassing. They had more than plenty of time to complete this home and make it a wonderful experience but they chose not too. Darrian has to learn to babysit grown adults and learn to verify if things are being done on time. He also has to take criticism and learn how to communicate better. Because he is the boss on site, he is responsible to make sure customers are satisfied and he failed. I wish him the best of luck and success in the future but he needs to be re-trained at his job. We just feel like we were let down when we shouldn’t have been because we tried to communicate and stay on top of things with everyone. Pulte was quick to take my money and down payment but were no where fast enough to make a great buying experience. The absolute worst buying experience of our life. ... More

The home inspection uncovered numerous problems, but they haven't addressed a single one. Many issues remain unresolved; they're simply stalling for time. If I had to choose again, I would absolutely not buy a house from this developer; they are absolutely terrible. I would also not recommend them to any of my friends.

Having owned homes from several other builders in the Bay Area, this was my first experience with Pulte, and it has been deeply disappointing. The sales team provided poor communication and a lack of guidance throughout the process. Even the key handover was impersonal, with no agent present. Furthermore, the construction quality is subpar compared to competitors; specifically, the driveway concrete is so poorly finished that cement washes away when watered. I would advise other buyers to be cautious before choosing Pulte.

Careful when purchasing a home with Pulte Homes in Bison Ridge…. Stay AWAY from RUBEN he is only interested in selling you a house and he will make you fill like he understands you and he will make you feel like he will go all the way with you, but if you bring a realtor things shift for the worst you will NEVER hear from him again not even to show his face and congratulate you for purchasing a new home. We had so many issues, I went back and forwarded with another pulte sales manager (GARY) and instead of making this BETTER for the client he just made excuses and did not do anything about it. I requested to speak with someone higher to make myself be hearted about ALL the situation that had happened and EVEN the VICE PRESIDENT OF SALES AND MARKETING (Brad) did NOTHING!!! SO lets say I just stopped trying to be heard and be completely DISAPPOINTED of PULTE HOMES REPRESENTATIVES and I am just passing the voice… if you buy a house with PULTE make SURE you are being heard before and AFTER the closing. ... More

Prior to purchasing a new home in Oakwood, my Husband and I owned 4 previous homes ( a combination of new construction and resales built by various national builders). Unfortunately, the home we purchased from Pulte was horribly built and now is posing significant safety concerns. Please reconsider building with Pulte Homes.

Im disappointed in quality of homes in few scenarios where paint work is done very badly, there was water leakage as soon as we moved, there was a bump on a wall, there were lot gaps between dry wall and doors, doors are not aligned with frame. whole climbing stairs wall is not smooth I mentioned it multiple times but builder didn't try to fix it. Mortage consultant where I was highly disappointed

Extremely dissatisfied, I am furious about the fact that the floor was not protected, all tyles are scratched Kitchen countertops are chipped 2 months since closing i have not been able to setltle

Overall Pulte home buying was a terrible experience filled with uncertainty n disappointment. Other than the construction guys on the property, everyone was uncooperative starting from sales, mortgage personal to the final handover. After the possession of the property, every issue I had was treated like “it’s a YOU problem”.

I would not recommend this builder. The overall quality of work was disappointing, with several issues that should not happen in a professional build. Communication was inconsistent, and it often felt like concerns were not taken seriously or addressed in a timely manner. And the final result did not meet expectations. For such a significant investment, you expect attention to detail, reliability, and accountability — all of which were lacking here. I would strongly suggest doing thorough research and considering other builders before making a decision.

Within the first week after moving in, the AC system did not work, leaving us without cooling. It took significant effort to get attention to the issue. There were also structural changes made without proper approval, which is very concerning for a new construction home. Communication with Pulte has been extremely poor. We sent emails requesting help and clarification but received little to no response. The build quality is also below expectations for a new home: • The exterior color communication was incorrect, which spoiled the overall look of the house. • Gutters were left filled with construction debris. • Walls are uneven and the texture/paint quality is very poor, clearly visible to the naked eye. • The garage door does not close properly, and we were told it happens because of the sun and that we should manually close it in the afternoon, which is not an acceptable explanation. • Hot water issues occurred, and the initial response was simply that electric heaters are not good. Still in process of figuring out more stuff. ... More

Its been Difficult for Me from the Beginning to the End and Still having Issues.Ive NEVER DELT WITH SUCH WHAT IS REALLY GOING ON WITH THIS ENTIRE GROUP

At the time of booking the house everything looks good, they promise everything, but it is a real pain after paying the initial deposit, paperwork to get the loan from pulte mortgage is a real pain, they have no clue what they are asking and how to evaluate, they keep asking documents, they come back after a month again asking same and more documents, at the end they reject loan saying the underwriter is not accepting, in my case they said everything approved after i agreed for 60 % down, i liquidated my invenstments and before the closing date they come and tell me it is rejected from underwriter, what kind of logic is that, when i protest and ask them to compensate for the taxes i have to pay on my liquidated investements, they come back and tell me they will wokr again with underwriter and within a day it gets approved. So that will tell the kind of customer service and the level of knowledge and the processing that happens at pulte, very bad experience. I was happy to walk out if they had given my deposit back, even though they had promised at the time of booking that it will be refunded in extranious circumstances but they said i will loose the deposit even though I was not backing out of the agreement. It was literally a nightmore of 6 months to go thru this, i would never recommend pulte until they openly promise that things have changed and they provide everything in writing. ... More

Worst experience ever! Rudest people I have ever dealt with. Dishonest at every turn. Promotions are a game on numbers and a pure attempt to deceive. Dan is rude and unprofessional. Marci deceived us about short term rentals and never did anything to rectify the situation. Leo is the worst supervisor and used profanities while speaking to me and took no accountability for his incompetence. I will never work with Pulte again. When I reached to complain it was always someone will contact you and no one ever did. Stay away from Pulte Homes.

The only place that felt they were helpful was in Title!

Very poor experience from soup to nuts

I was lied to throughout the whole process by both Pulte and my Agent. I was told i could build a pool in the backyard and then found out once construction started there was a huge 15 ft drainage easement in my backyard that i cant build anything on. No one tried to help, Pulte essentially said too bad so sad. They tried to offer a different lot but none of them would work for our model home we wanted. Also after we closed we had plumbing issues and they ignored us. They sent out the plumber with only a plunger and he plunged our toilets for 15 mins. Nothing happened and he left saying he fixed the issue. The same toilet buid up happened again, i begged them to send the plumber once more this time with a camera. They sent the plumber with only a snake, couldnt find anything they said. And then finally it happened a third time, but this time the toilet downstairs exploded everywhere and soaked my floors, baseboards and carpet in sewer water. We are currently without flooring in our home due to the stupidity of Pulte. We would never ever buy from Pulte again and are thinking about legal action. ... More

Govany is the worst super you could get. unresponsive, no accountability and constantly blaming others for his short comings. We have to replace the our entire floor, garage floor, repair cabinets, countertops, windows, carpet, and shower glass still 2 moths after closing. all items we brought up well in advance of closing and initial walkthrough. Dont walk . . . RUN! away from pulte. Others in our community are having the same issues.

Brand new home looks good outside, after move in we identified lot of issues in first month itself, very bad materials in all places, mainly the tiles are broken the Pulte representative came but he told it will not cover the broken was by your mistake. So many issues but pulte team is not responding properly.

Very expensive starting from lot until utilities. Quality and workmanship is not up to the mark for the price paid for the home. Very limited walk through and that not adequate time provided. Floors on level is not even. Paid for many customization but most of them are below satisfactory level.

When I mentioned the issues to the field manager Cameron before closing, nothing was fixed, and it was clear that there was no effort to help

My experience is very bad I regret choosing Pulte