Pulte Homes Reviews

If you are looking to be fully informed throughout your home buying experience then think twice about Pulte. We were told we could not speak to the construction manager throughout the home build. We were told everything had to go through the sales agent. This was a nightmare. We had asked for sample tiles in the beginning and never received them until a few weeks from closing. The sales agent was pushy when it came down to the down payment and even forced us to wait three days to sign our contract because they had hit their sales number for the month. The only good part of the process was Pulte’s mortgage department, they were great. ... More

From beginning to now not even completed it is the worst experience and poorest quality home we have ever had

Poor quality of equipments, HVAC and AC had major issues, my tenant keeps complaining of this stuff. My intention of buying a new property was to ensure I don’t face such petty electronic issues, but Pulte made it happen. I don’t think I’ll buy another Pulte property and will inform my acquaintances too if my experience.

Was promised a finished home and threatened with penalty if we didn’t close on time. Closed on time, but home wasn’t finished. Moved in without appliances being in place. Living at residence for a month and house still isn’t graded and is covered in mud. Several things not completed during last clean - basement not cleaned, nails and debris left on roof. Not a great experience.

I bought a house in Windsor Island Resort and paid in cash. After a little delay in the delivery, I paid for a inspection of the house, to make sure that everything was ok. To my surprise a report of 40 pages long with many things that shouldn't be broken in a new house. After asking Mr.Anand and Mr.Ryan to follow the report and repair the house to the condition that it should be delivered, they promised to do it. But after more than 1 month, the house still has issues and they even told me that it was ready to a reinspection, but it wasn't, and I had to scheduled others inspections of my pocket for a service that should be done the first time. It shows a lack of compromise with the client. If I had delayed the payment the same amount of time that they are delaying the delivery of my house, they wouldn't be happy. ... More

Purchased a spec home where most choices were already made, although I was allowed a couple of options. I requested to add a saltwater pool, got a pool but was chlorine pool, now have to pay an additional $2,000 to convert it. Was also told that I would have glass insert front door, and glass office doors, of which I got neither. Make sure to go line by line on what you are getting and what is agreed to, after the fact as they were building the house, I was told what you agreed to with the salesperson is NOT on my build list. Feel completely misled by the purchase process. I have now been in my home for about 2 months, I still have blue painters tape where items are still waiting to be completed, disappointed that I am still waiting for items to be repaired / completely properly. The process to get the items on the punch list done is not easy, poor follow up. Overall, I believe the house will be nice when completed, but my advice, make sure you are in complete agreement with what you are getting, when it will be done, and when repairs will be fully completed. What was supposed to be an exciting, fun experience has left me with some negative feelings on the process. ... More

Location and floor plan were the draw for our Pulte home purchase. After we put money down on the lot we heard throughout the design process they are a production builder. That is for sure. From limited design selections if you do not want gray to the half bath fan that never shuts off to a light switch placed in the middle of a wall forcing you to stretch to turn on, thoughtful living was not executed. Overall we can walk through our home which is expensive and see details that do not match the price we paid.

Our experience with the sales office and design center was very good. However, from the moment the building process began we discovered somethings were not the same as discussed in the sales office. We were not advised that outdoor kitchen pre-wire was an option, even though we requested it. We found no issues in the block and framing process when building our home, but when the wall went up it appeared that all hell had broke loose. We found almost every door in the house had a measurement issue, large gaps between doorframes and walls, builder had to use quarter round to correct the problem (recommended by the buyer) We had the worst experience with Pulte Builders, we felt there was no commitment to satisfy the buyer and we had to fight to get every in-correction corrected. Every peace of hardware in the house was wrong, the master bath tub wrong, the appliances were wrong, the crown molding wasn’t going to be installed until mentioned during our walk through, several internal doors were damaged, damaged tile flooring, pocket doors wasn’t functioning properly( still today) tub in upstairs bathroom doesn’t drain properly (still today), bathroom and kitchen cabinets not installed properly, rails were not properly stain(still today), caulking around baseboard instead of quarter round(still today), front door damaged(still today), pendants installed unevenly, and raised area at garage door retains water. These were things that were most noticeable and disturbing. ... More

I have emailed and texted for some issues in the house that need addressed/fixing, but they haven’t responded

Most of my issues would have been fine had the Construction Manager not overpromised everything. He set expectations that we were hoping for and the result was much much lower. The so-called "perfectionist" produced a home that clearly shows a lack of quality workmanship. Simple things like tile grout not wiped away and all over tub and shower, paint on LVP flooring, irrigation not properly installed and have yet to send out the vender (after 6 weeks), and a yard that was not properly graded for drainage shows the lack of detail the team had. Throughout the process, every issue we found was followed by a "remember this for my review- give me all 10s" by the Construction Manager. It sort of felt like extortion and we gave him all 10s so we would be taken care of- insane! If we rated him lower, there was a risk he would drag his feet even more out of spite and we would not have issues resolved after closing. I've fixed most issues from the final walkthrough myself and spent the money not to deal with Pulte (even though the job was done poorly to begin with). There was no review of work done and our "blue tape" walkthrough clearly didn't mean anything (they clearly just took down most of the tape). To top it all off, we were told by the construction manager that they would follow up on us after close to address anything else we may have found living in the home and he literally ghosted us via text. Not a great way to end a relationship and with that, I will never recommend Pulte Homes to any friends or family. ... More

Initial delay in the lot being released resulted in a 100% increase in the price for that lot. Disclosures of requested information was incorrect; we purchased the home and lot “virtually” due to the pandemic. This service was offered to us however the Builder (or builder representative) was not prepared to handle that as inquiries that we made were incorrectly answered. We did not realize this until after the closing when the obtrusive noise from a “commercial chiller station” was evident (not only outside but INSIDE the home as well). We inquired of this prior to the agreement being signed and were given misinformation. The “Pre-signing” walkthrough was done in a rushed manner and when we asked for items to be addressed we were told to go through the “After sales Construction Manager” (Angel); we (and this house) were not given the service or attention to detail that we should have been given. Multiple turnovers of Construction Managers for the build of our home resulted in copious amounts of oversights. For example: we were never given a “pre dry wall walkthrough”, incorrect color grout throughout the entire house, incorrect kitchen island cabinet installed, unfinished walls in “high” areas that we may not have noticed except for the fact that we utilized a ladder (by unfinished I mean missing Sheetrock, thus holes in our walls), kitchen backsplash tile was not installed prior to our walkthrough and was installed only after we mentioned that it was missing, the lanai frame, screens and door installed crooked and misaligned as if the installer had no experience, the lanai door appears to be a castaway as it does not fit and is missing parts, finish paint over the stucco (outside) was never completed and then covered up with mulch, clothes dryer vent not installed, dishwasher not working, electrical circuits “trip” constantly, trim work left uneven and unfinished (again resulting in holes in the walls in those area), paint on walls and trim work left with large “clumps” of residue visible, multiple sheet rock screws visible, dead bugs in the light casing in the garage, inside doors installed crooked and misaligned, outside door requires forced pressure for the lock to engage and conversely necessitates a forceful “tug” to unlock from the outside, 95% of door jamb plates are too large for the cut out that was made (ridiculously sloppy looking), multiple scratched windows, unfinished shower drains, uneven tile work in bathroom showers, uneven and unfinished tile work in kitchen and bathrooms, scratched hardware, incorrectly installed cabinets, inconsistent landscaping as compared to the immediate neighboring home (which is also a new build, same timing as ours). Unfortunately this is only a partial list of items that are to be dealt with. Despite this list the Customer Service Construction Manager (Angel) that we are now working with is trying to make this right for us. Although we are constantly reminded that his work load is large and contractors are busy. Our question is “How could Pulte stand behind the work and close on this house in the condition that it is in”? It is dishonest, disgraceful and lacking integrity. We were cheated out of the experience that we deserved and were expecting. ... More

We brought our first home with pulte. During 2022 we have signed our contract it took over 12 months for the house to finish…Taking more than an year the house came up with very bad finishing no proper cleaning lot of fixes and it’s been 3 months there are still issues when you spend over 500k in Texas it’s a big thing…they reduce lot sizes and they built very quality less houses… Please do some investigation atleast in San Antonio area when your going with pulte.

build quality is awful.. did not expect this from pulte..

Lashay who was very helpful with the move in and sales. Once we moved in, our experience went completely downhill. Our project manager, Tyler, was not helpful and not willing to fix things that were found even the first week of moving in. We bought this home sight unseen all the way from San Diego and were hoping for a much better experience.

We closed on our home in early April. We have a long list of blue tape repairs that were not done before closing and are yet to be done. A supervisor has been by and reviewed our problems and has told us that the problems will be addressed. We trust that will happen soon

When my wife and I decided to build a new home, we had lots of excitement and anticipation. Pulte made mention early on of celebration walk just before closing. Unfortunately, that final walk was anything but a celebration. In fact, it became a walk with the building manager to point out a ridiculously high number of details of poor building quality. There were so many details that it became a disheartening experience. I’ve lived in the house for over a month now. The house was supposed to be amazing and it’s mediocre at best. We’re still finding issues from electrical to HVAC to superficial imperfections like paints drips everywhere and missing caulking. Their warranty department leaves so much to be desired and it all comes from the same problem. As interest rates rose and demand for homes dropped, layoffs took place. Two building managers were laid off during the build process. It became obvious that the laborers who actually build the house had little to no supervision leading to a huge number of details that fall way short of expectations. I’m sure warranty administrators were also laid off and those who still have a job are overwhelmed. So like many other companies out there, Pulte put investors and profits so far ahead of having satisfied customers. This review may not ever reach those who can make a difference and nothing may change, but maybe someone will think twice before considering Pulte. I wish I would have. ... More

While the buying experience was quick, and was given update on progress regularly, the quality of the house was poor, and it is taking forever to get the issues fixed. There were around 20 issues from which include some safety concerns. I am still frustrated following up on half of the pending issues 1.5 months into occupancy. My suggestion to buyers, don't close until all the issues are fixed.

Contract to closing took 8 months longer than promised. Make sure you’re on site (or have someone on site) weekly to monitor quality. Workmanship is less than mediocre.

My family closed on our new home on 3/24. We were forced to close on an incomplete home because we were told that it would be ready, closing was scheduled, therefore we ended our former accommodation. We showed up to the walkthrough a few days prior to closing to find a house that was nowhere near finished. Huge holes in the ceiling, appliances not hooked up, paint not finished, drywall not finished, exterior not finished, carpet not properly installed, GFCI’s not placed correctly, the list goes on and on…. Stuart our incompetent construction manager had every opportunity to communicate, yet there he was, ready to walk a very expensive home with us that looked like a poor incomplete fixer upper. The day of the walkthrough, I stood outside with our newborn twins with tears in my eyes, knowing that if we didn’t close, we would be homeless. Every single dollar we had saved was going towards purchasing this home for our family. What should have been a joyous time for us, was completely robbed. The most frustrating part was that my husband and I had been very active in communicating issues we had seen while our home was being built. Stuart clearly ignored us and spent absolutely no attention to quality or standards on our home. No one should have signed off on this house to any standards. We closed due to having no other housing option and at the risk of losing our 25-thousand-dollar deposit if we backed out. After closing, Stuart was pulled off of our job at my request and Brandon and Nick sat in our kitchen with us and promised all items would be completed to the utmost standard and in a timely manner. Poor Nick got thrown into an absolutely mess left by Stuart. Unfortunately, here we are on 5/10, still living in a construction zone. Priority was not taken. It seems that Pulte would rather send 6 incompetent workers to try and fix something, rather than spending the money to have it done right the first time. We have not been able to unpack. We have not been able to come “home”. We have not been able to take a photo with our babies in front of our home. We have lost endless hours managing workers instead of earning income and spending time with our kids. Precious time and so much of our money has been lost. I am a cancer survivor. Why is this significant? Because I am supposed to control stress in my life. The amount of stress Pulte has caused me, and my family, cannot even be put into words. I have been forced to yell and argue numerous times with grown men, just to get work done to any type of standard. They threatened to paint my home when stucco was not complete! I had to yell and argue, just to have painters pulled until stucco work was done. I have had grown men refuse to take off their work boots, tracking God knows what into my new home for my babies to potentially ingest. I have had their playpen, cribs, clothing, covered in drywall. I have had to risk their health and my own by inhaling paint fumes and dust. The emotional distress Pulte has caused me is plentiful. It is May 10th and my home is still not complete. There are homes closing on my street, homes being worked on by many workers, yet the work needed to be completed on my home is scheduled weeks out. All my family has ever asked for is the home we put our life savings in to be done in the manner promised. I should have never had to be forced into a situation to yell at employees just to get work completed to standard quality. I shouldn’t have had to argue, just to have work done that was promised. But this is what it has come to. Every step towards completion has been difficult. As much as we want to start settling into our home, we will not settle for sloppy work. This is over a million-dollar home, and we expect the quality as we were promised. All outstanding work is currently still being scheduled and unfortunately this whole experience and lack of quality has left us hating our home. I fear the bigger issues that have yet to be uncovered. Only yesterday the electrician discovered that our kitchen pendant box had been covered up with drywall which is why we were only left with 2 instead of the 3 that was in our contract. We also have rattling ducts every time the AC comes on. Every time we try and make progress on unpacking we find more and more problems and issues with our home. A 1 year warranty is not nearly enough for what we have already and have yet to uncover. Attention and quality have clearly not been spent on our home. I fully regret our decision to purchase and close on this home. Pulte doesn’t care nor want to spend money to make things right. Most items are an argument and things only get resolved if I threaten to contact the ROC. They cut corners and cause extreme stress. I will never ever recommend anyone purchases a Pulte home. I feel robbed of so much. ... More

Craftsmanship leaves much to be desired. The Pulte closing team do not communicate with their own project managers or homeowners. Lived here for two months and my cabinets are not finished, missing slider door screen, unable to open windows because all the screens sag, hole in the ceiling, cracks in the stucco, grout needs to be finished, unable to plug in dryer because the drywall was over the outlet, etc. when we brought this to Pultes attention we were told to go through warranty! What?! This isn’t a warranty issue things are missing and never even were completed!

Really not happy with the awful conditions of the front and the back yards of my new build house since we closed in March . We still don’t have any sods in front and any seeds in the back, landscaping never got done for 2 months since we closed. The front yard is still full of mud, trash, black plastic bags, water retainer bag, plastic bottle full of pee, big rocks, gravels and dirts from when the house was being built!! We’ve been told by the construction manager that it will get cleaned and fixed but nothing actually got done!! Being a first time home buyer, I will definitely learn a lot from this bad experience! Won’t do it again! Even the neighbors upset about the situation! Pulte needs to do a better job! ... More

New home buyers should thoroughly inspect their new home before closing. Once you close, and there are issues with the home, you than have to rely on the pulte warranty department to get the needed repairs fix and it will be a process!!

Where as we love our new home layout, we are very disappointed with the process and quality of materials. The standard finishes are embarrassingly cheap. When you walk through the models you are tempted to mimic what you see but doing so will cost you many 10’s of thousands more. The sales and construction crew made many promises they were not able to deliver and left a terrible taste in my mouth.

Honestly if I was the one that came and look at the home I would not have purchased it. The first day I own the house there has been a lot of problems that has still not been fixed I have here for 4 weeks and still have all the same problems. First time it rain here is Orlando it rain cats and dogs in my house all the way from upstairs to down stairs, that has still not been fixed, broken tile still not fixed paint on the outside still not been fixed, smoke alarm has been going off since before I moved in no one seem to care if we go deaf, we had to disconnect them, some part of the roof tiles has lifted that has still been outstanding this list goes on and one. If there is a way to get a refund on this I am would very much like this to happen. Too many things to list.... I feel like I purchased a lemon house!!!! ... More

From the start of our home buying experience, we had nothing but problems with Pulte! We were told initially that it would take 8-10 months to build our new house and needed up taking almost 13. At one point, our house sat as a wooden frame for almost 5 months without being touched while other houses around us went up. Our homesite was left unattended to the point where people started stealing our build materials so new stuff had to be ordered and that took even longer! At one point we had 4-5 inches of water standing in the second floor of the house because they refused to put the roof on the house because “it’s not the right one line to install the roof”. If we hadn’t put so much money down for earnest money and upgrades, we would have walked away a long time ago. Now we are in the house for about 2 months and we are still fighting to have things fixed or done correctly. There is no pride in workmanship and their “word” isn’t worth anything. Potential buyers beware! If I had to do it again, I’d look elsewhere. ... More