Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15308 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars in All Areas
15308 Reviews in All Areas
Customer Reviews
Pulte Homes - Very difficult to get a hold of someone to fix issues under warranty
- German C.
- Verified HomeBuyer
- November 13, 2019
- San Antonio, TX
Very difficult to get a hold of someone to fix issues under warranty
Pulte Homes responded:
We are sorry that you have had a hard time getting in touch. Please always feel free to email socialcare@pultegroup.com so our team can assist in getting those issues addressed. ^Abby
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Disapointed
- Brian D.
- Verified HomeBuyer
- November 12, 2019
- Menifee, CA
This is my 3rd new house and the craftsmanship is disappointing, cheap materials, poor paint job, doors rub/warped. We have only been here a short time and now we are having appliance issues. The construction workers do not respect that someone is living here now, starting work before 7 am, parking in front of my house so guest can not, blocking my driveway. The supervisor was nice offering help after we moved in but he left with out introducing us to his replacement, abandoned us.
Pulte Homes responded:
We are so sorry to hear that you had a negative experience as well as being unhappy with the quality of your home. We would like the chance to make things right and would appreciate if you could email socialcare@pultegroup.com so a team member can be in touch. Thank you for taking the time to leave a review. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Never Again
- Anonymous
- Verified HomeBuyer
- November 08, 2019
- Fort Mill, SC
This was the first time we had a new house built and will definitely be the last. We had no idea what we were getting into. The day we put our deposit down we were instructed that we had to choose the plan we wanted that day. Next we were instructed to meet with the interior design team to pick out what we wanted inside the house. We were allotted only 3 hours to pick out everything from granite to cabinets , flooring and paint. I wished we were given more time as 3 hours is not near enough time to decide. Then 2 weeks before we closed there were several issues that needed to be corrected ...
Pulte Homes responded:
This is very disappointing to hear but we thank you for taking the time to leave a review and share your experience. If you still have unresolved issues or would like to discuss further, please email socialcare@pultegroup.com and a team member will be in touch. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Average at Best
- Anonymous
- Verified HomeBuyer
- November 06, 2019
- Saline, MI
Had to ask several times for things to be fixed, appointment were missed and requests were overlooked.
Pulte Homes responded:
We are so sorry to hear that you haven't had a good experience and are happy to help with outstanding concerns. Please feel free to email socialcare@pultegroup.com so we can assist. ^Abby
Total Score 2
Quality 2
Trustworthiness 3
Value 4
Responsiveness 2
Disappointing
- James S.
- Verified HomeBuyer
- November 04, 2019
- Fort Worth, TX
Low quality, shoddy work in some areas, poor customer service, misinformation, rushed design center appointment that missed significant details, excuses rather than fixes. Very disappointing, should have gone with DRHorton across the street.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Not a quality build
- Brian B.
- Verified HomeBuyer
- October 30, 2019
- BUCKEYE, AZ
Not happy with the quality of our build or the way the house was rushed to closing to meet numbers for builders production.
Pulte Homes responded:
We are so disappointed to hear that you aren't happy with your new home. If you want to discuss further or have unresolved concerns, please email socialcare@pultegroup.com and our team will look into the situation. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Lack of attention to detail
- Anonymous
- Verified HomeBuyer
- October 30, 2019
- Schertz, TX
Unfortunately our excitement to move into our new home was quickly replaced with regret. This is the second house we have had built new and this one looks and feels like it was rushed to completion with little to no attention to detail. Our cabinets were not level, the handles were not even close to even, the trim and paint were both very sloppy, the stonework was falling apart (literally stone falling off), there was/is paint and stain on the carpet and tile, the yard wasn’t flattened before the sod was laid, the list goes on. They are currently working with us to get all of these items ...
Pulte Homes responded:
We are so sorry to hear that you had a negative experience and are left with unresolved concerns but sincerely thank you for taking the time to leave a review as it is essential to us in working to better the home building experience. If we can help with anything please feel free to email socialcare@pultegroup.com ^Abby
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Forgot to set up utilities for our house
- Michael S.
- Verified HomeBuyer
- October 09, 2019
- Aurora, OH
We’ve been in the house for nearly two months and our house still does not have the ability to have internet because Pulte did not coordinate properly with internet companies to make sure our house was serviceable
Pulte Homes responded:
We are so sorry to hear you haven't been able to get internet in your new home. Please email socialcare@pultegroup.com so our team can look into the situation. ^Abby
Total Score 2
Quality 4
Trustworthiness 1
Value 4
Responsiveness 2
Under Built - Over Priced
- Anonymous
- Verified HomeBuyer
- October 09, 2019
- Ann Arbor, MI
Construction was adequate and of an average quality. Common sense items in construction are overlooked and cannot be corrected as NO alterations are allowed. Consistency of construction from one unit to another is missing. Many items are not disclosed or glossed over. Numerous items and options in the model homes bear little resemblance to what is actually built and no answers for the differences are provided. Attention to details, particularly in finish work and cleaning seemed to be lacking.
Pulte Homes responded:
We are so disappointed to hear that you aren't happy with your new home build. For unresolved issues or to discuss further, please email socialcare@pultegroup.com so our team can assist. ^Abby
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Not The highest quality,
- Adam M.
- Verified HomeBuyer
- October 02, 2019
- Liberty Hill, TX
From the street it looks amazing, after being in the house for a few months you find all the things not done or half done. - Paint on the outside stone (a lot) from when they painted the trim - Drywall tape coming off, multiple spots - They used broken base when doing the trim. - Bad caulking job everywhere - The dampeners in the attic were not even hooked up to power and are set to off. (WOW) - They used 1/4 round on the base in the main area of the house because they couldn't schedule the trim after the flooring was done, you do this when you screw up. - 3 doors didn't even latch when you ...
Pulte Homes responded:
Hi Adam. Thank you for taking the time to share your experience. We are sorry to hear that you have unresolved concerns. Please email socialcare@pultegroup.com and our team will be in contact. ^Abby
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 3
Highly disappointed
- Michael G.
- Verified HomeBuyer
- September 26, 2019
- New Hill, NC
Not a happy customer... 1) Two days after negotiating and signing contract, Pulte lowered their base pricing by 10,000 and drastically reduced the pricing of all upgrades. This wiped out any of the concessions we received in negotiation. We could have backed out of the contract, lost our $5,000 deposit, re-signed a new contract with new pricing and still saved thousands. In no way did Pulte make us feel like we were valued at all as customers. We considered walking away. 2) Any concessions Pulte gives to use Pulte Mortgage are almost useless because Pulte Mortgage charges astronomical Loan ...
Pulte Homes responded:
We are so sorry to hear that you have had such a negative experience and that you are disappointed with the home building process. If you would like to discuss these matters further or need assistance getting issues resolved please email socialcare@pultegroup.com and our team will look into the situation. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Tortella Home Buying Experience
- Joseph T.
- Verified HomeBuyer
- September 25, 2019
- Schertz, TX
Reference the feedback I submitted back in August...very unpleasant experience dealing with the sales team and the lending team.
Pulte Homes responded:
We are sorry to hear that Joseph and will definitely pass this information along. If you want to discuss further or have any other concerns please feel free to email socialcare@pultegroup.com and our team will be happy to assist. ^Abby
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
FL townhome - "sloppy" workmanship and quality control
- Anonymous
- Verified HomeBuyer
- September 25, 2019
- Orlando, FL
Generally very poor finishes and workmanship. A few major faults - for example, one wall was bowed at the bottom and when it was cut open, the drywall was installed over a scrap piece of wood that fell on the floor. A wall in the bathroom that joins the shower stall is not straight. Our range had a fault at closing that made it inoperable and required it to be replaced that took almost two weeks to replace. Lots of minor finish issues - including bottom window frame leaks during heavy rain, tiles not flush in shower stall,
Pulte Homes responded:
We are so disappointed to hear that you aren't happy with your home. If you would like to discuss further or have outstanding issues, please email socialcare@pultegroup.com so we can look into them. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Buyers Remorse with Pulte
- Wanda P.
- Verified HomeBuyer
- September 25, 2019
- Fort Mill, SC
Monitor the different building stages of your home. During your walk-through check all appliances to see if they open and work appropriately. Make sure the home is cleaned properly prior to you moving in.
Pulte Homes responded:
Hi Wanda. We are sorry to hear that you are disappointed with your home building experience. We would be more than happy to discuss further or to help you with unresolved issues. To do so please email socialcare@pultegroup.com and a team member will be in touch. ^Abby
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Unsatisfied Pulte Homeowner
- Anonymous
- Verified HomeBuyer
- September 20, 2019
- Albuquerque, NM
I am not sure if the closing was rushed, but if your home is not ready, I would suggest you do not move in and sign any paperwork! It has been almost two months and we still have people in and out of our home trying to finish everything that was not completed in time or done poorly. I thought Pulte took more pride in making quality homes and now we are finding everything in the home is done a the least cost possible. Not satisfied with Pulte at all!
Pulte Homes responded:
We are so sorry to hear that you aren't happy with your home. If you would like to discuss further or need help getting unresolved issues addressed, please email socialcare@pultegroup.com and our team will look into the situation. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
A cosmetic disappointment
- Sara H.
- Verified HomeBuyer
- September 19, 2019
- Wadsworth, OH
Be diligent about addressing issues with the home. They’ll try to sneak them by you and cross their fingers you don’t notice. We upgraded and paid for paint and have been horribly disappointed. There were several spots that were missed. A lot of dry wall issues because someone left the windows open and it rained and the drywall on the windowsills are all cracked. Front door painted black but painted with the door open so there is black paint splatter on our light gray floors. Uneven walls. The trim on our stairwell was painted white which splattered on the upgraded rod spindles. It’s hard to ...
Pulte Homes responded:
Hi Sara. We are so sorry that you have had such a negative home building experience. If you have outstanding concerns or want to discuss further, please email socialcare@pultegroup.com and our team will look into the situation. ^Abby
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
Home Survey
- Angela P.
- Verified HomeBuyer
- September 12, 2019
- New Hill, NC
Lots of little issues within the home & trying to get the field manager back to have the items fixed have been a challenge. Of course now I’m just told to email the “warranty dept”.
Pulte Homes responded:
We are sorry to hear that you have had trouble getting in touch with the local team. If there are outstanding issues yet to be addressed, please email socialcare@pultegroup.com so that our customer care team can work to correct them. ^Abby
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
TERRIBLE attention to detail.
- Anonymous
- Verified HomeBuyer
- September 11, 2019
- Fort Mill, SC
I highly recommend working with a smaller, more localized builder or purchasing an existing home and working with a contractor you can pay more attention to detail with along the way in order to customize. Overall, we like our home because we chose the neighborhood over the floor plans to begin with, but we are also willing and able enough to fix the mistakes made by the builder on our own and with the help of [capable] contractors. Based on the quality of work, we are glad we passed on several builder upgrades so that we can have them installed by true professionals.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 1
Trustworthiness 1
Value 4
Responsiveness 3
Pulte Homes - tile fell off front of house only 33 days.
- Mark D.
- Verified HomeBuyer
- September 11, 2019
- Buckeye, AZ
tile fell off front of house only 33 days. The General Contractor told me I have to get with insurance company for the damage. ONE TILE fell off in middle of roof! We are not happy. Insurance adjuster told me it was about a 15 minute job for $100 and our deductible is $1000. I asked GC if he has a person who could get and replace same tile. Have not heard back from Don about this. All other items have been taken care of-to be fair.
Pulte Homes responded:
We are disappointed to hear that you are having problems with your home. Please email socialcare@pultegroup.com and our care team will look into the problem at hand. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Parkside at Mason Mill
- Adam N.
- Verified HomeBuyer
- September 04, 2019
- Decatur, GA
Competitive pricing and features from a market review, nice location. Negatives are the initial sales process and that many of the items promised prior to closing were not fixed...subsequent follow up has been poor after the sale was completed. Recommend allowing enough time to hold accountability on getting items fixed PRIOR to closing.
Pulte Homes responded:
We are so sorry to hear you haven't been happy with your experience. If you would like to discuss these issues more or for additional assistance regarding your home please email socialcare@pultegroup.com with your address and some more detail. ^AS
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Beautiful home horrible craftsmanship
- Anonymous
- Verified HomeBuyer
- September 04, 2019
- North Las Vegas, NV
Moved into a beautiful new home thinking all would be perfect, now after 4-8 weeks nothing but issues from carpet coming up in the corners seams splitting, horrible wall texturing, corners not even close to being somewhat square, holes in drywall counter tops having to be replaced due to not installed correctly, hole under kitchen island with rebar coming through it. I’m not happy with this home. Thought it would be a amazing thing being a home owner but nothing but headaches. On the plus side was the builder lender they where the only professionals in my book. The home Quility is trash
Pulte Homes responded:
We're disappointed to hear that you've encountered problems with the quality of your home. We'd be happy to look into these issues and provide assistance. You can reach us by emailing socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 4
Poor work
- Anonymous
- Verified HomeBuyer
- August 28, 2019
- Ashburn, DC
My problem started with Pulte during the constructions of the house July 2019. First the wrong flooring was installed and it took about a month with the back and forth before they admitted that the wrong flooring was installed. The AC vents in two rooms were covered by dry wall, I had to do multiple follow up before it was corrected. The repairs that we were promised during the initial walk through were not touched on the final walk through. We were promised that the repairs will take place after and it would be up to our satisfaction but forget about it. The workmanship the use is poor and ...
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 3
A nightmare to complete home
- Andrew B.
- Verified HomeBuyer
- August 28, 2019
- Albuquerque, NM
Never fully completed home after continued promises . Always had excuses because of it’s this contractors fault it’s that contractors fault. That shouldn’t be my problem as a home buyer. And I shouldn’t have to make 1000 phones calls to get it fixed after a problem has already been noted multiple times. Multipurpose things also had to be fixed or change because they were not what was selected at design center .
Pulte Homes responded:
We're incredibly disappointed to hear about your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Never see the terrible workmanship!!!
- Anonymous
- Verified HomeBuyer
- August 08, 2019
- Decatur, GA
This is the second time for me to buy a new home(previous one was from Bezer). Pulte hired non-professional workman and did a terrible job and the quality control is also not in place. The workmanship is totally worse than a DYI. Even the house was closed, the house still needs a lot of work. If I can upload photos, I surely will present them. To buy a new home from Pulte actually buys yourself frustration, I am still dealing with Pulte.
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 3
Good floor plan and construction, poor home buying experience
- Philippe B.
- Verified HomeBuyer
- August 07, 2019
- Westfield, IN
Pros: Good floor plan (Alison), Very Nice and competent building manager ( Ryan) Cons: Inflexible and contract focused interactions with sales. ( If you have to ask for something that is not spelled out in the contract, don’t bother, the answer is NO). Excessive (in my opinion) “Earnest Money”.... more than $50K (10%) in our case. Once you have paid that much, you are locked in and not much room for flexibility/requests after that. Compared to our old Carmel subdivision, no pool, clubhouse. Not a welcoming HOA and community feel... got 2 “courtesy notices” within the first 3 weeks as we were ...
Pulte Homes responded:
We're disappointed to hear that you weren't satisfied with your experience and we appreciate you providing feedback so that we can share it with our local leadership team. If we can assist with anything, or if you have additional comments or concerns, please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
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