Pulte Homes Reviews

Our experience with Pulte Homes was truly a tale of two very different teams. On the construction side, we could not have been more impressed. The craftsmanship and overall build quality of our home exceeded expectations. Even more notable was the communication throughout the construction process—timely updates, transparency, and a genuine willingness to answer questions made us feel informed and confident every step of the way. It’s clear that the construction team takes pride in their work, and it shows in both the final product and the customer experience. Unfortunately, our experience with the sales team was the complete opposite. From the initial interactions through higher levels of management, we consistently encountered a lack of knowledge, poor communication, and, most concerning, a lack of integrity. Questions often went unanswered or were answered incorrectly, and follow-through was inconsistent at best. Rather than feeling supported during a major life purchase, we often felt frustrated and misled. It’s disappointing because the strength of the construction team proves that Pulte Homes is capable of delivering an excellent experience. However, the sales process significantly detracted from what should have been an exciting and positive journey. In short: exceptional construction and communication on the building side, but a deeply frustrating and disappointing experience with the sales team. ... More

Be very careful during the entire process, since the showroom will just say anything & the builder will build to a "spec sheet" you never saw or even knew about until after it's way too late for changes. They will just keep bringing up a survey instead of actually focusing on how to get earn positive reviews.

We chose Pulte largely because of the great initial experience with our salesperson, Vivian. However, that positive impression did not last. As the process went on, her demeanor shifted and interactions with my husband seemed dismissive. She was not present at closing, and when I came back afterward with a question, she did not recognize me. It felt like once the sale was secured, the level of service dropped off completely. Emilie at the design center was absolutely phenomenal!! She made what could have been an overwhelming process feel fun and exciting! With such limited time to make major design decisions, her expertise and natural eye for design were incredibly helpful. We shared our vision, and she immediately understood it, guiding us to stunning selections that we truly love. We couldn’t be happier with how everything turned out with the upgrades we selected. Cameron, the general contractor, provided great communication and attention to detail during the build, which we appreciated especially since we lived out of state. During the build process he was excellent in communication, reassuring, and provided thorough updates. Unfortunately, the closing process felt rushed and unorganized, with the pool team unprepared and windows not completed. After moving in, we began noticing quality issues, particularly with items we did not upgrade, such as outlets not working properly, door lock not working properly, large hole in the drywall under the countertop, paint quality, refrigerator not installed properly, etc. We were surprised by the lack of attention to these details, considering the number of “quality” inspections conducted throughout the process. It was especially disappointing after closing, as we were under the impression there would be continued support during the first 30 days. While some items were addressed quickly, others remain and will need to be included in our one-year walkthrough list. We are overall disappointed with how much additional spending was required for items we expected to be included; such as certain fixtures or finishings. Many upgrades were limited to just pre-wire/pre-plumb, or not available. Overall, our experience started off positively, and the build process initially met our expectations. However, by the end, several aspects fell short, leaving us frustrated and disappointed at a time while we should be enjoying our new home. We recognize that some of this may be due to our desire for higher standards and customization, but it still impacted the overall experience. ... More

We've discovered several issues after moved in, it was taken cared of very slow and confusing way or not at all.

I was promised that the necessary fixes would be completed after closing. However, since then I have only received apologies in writing, and I am still waiting. As of March 4th today, the broken windows have not been repaired. I agreed to close in good faith, trusting the assurances given and assuming that a large company like Pulte would follow through in a timely and professional manner. Unfortunately, the experience so far has not reflected the level of professionalism I expected.

I purchased my home approximately three months ago, and unfortunately, my experience since closing has been extremely disappointing. The primary issue has been slow response times and a consistent lack of communication. Multiple emails and phone calls regarding concerns have gone unanswered for weeks or required repeated follow-ups before receiving any reply. When responses are provided, they are often delayed and lack clear timelines or next steps. As a new homeowner, especially within the first few months of occupancy, I expected a higher level of customer service and post-purchase support. Buying a home is a significant investment, and timely communication should be a basic standard. At only three months in, it is frustrating to already feel unsupported. The process of getting simple issues addressed has been unnecessarily stressful and far more difficult than it should be. I hope this feedback encourages improvements in responsiveness and communication for future homeowners. ... More

Very poor quality home for the high price tag you pay. Shoddy workmanship, inferior materials {house is filled with plastic material including the light bulbs UNBELIEVEABLE!!!} and low quality installs! Hence the coined name tupperware homes by Pulte. Which we will gladly share with our friends on social media. Most of the workers are more than likely illegal hence the extremely poor workmanship!! Not to mention the ridiculous demands from the HOA. VERY disappointed with our purchase and will NEVER buy another Pulte home again. We cannot wait to sell this one and move away from this overcrowded horrible neighborhood!! ... More

After living here for a month, I realized the material used to build my unit is very cheap and low quality. The flooring carpet specially is really bad installed. Doors are low quality. No very happy with the unit in overall. I have submitted 4 service tickets so far in less than a month. I know that this unit will need a lot of work after a few years which it shouldnt be since it's a new brand construction.

We purchased a quick move-in home that required many small repairs, particularly regarding the quality of the finishing work. Several final touches were poorly done, especially the paintwork, and almost all doors were damaged at the bottom, likely due to improper handling when they were removed for painting. During our walkthrough with the builder, we pointed out all the issues we noticed. However, we were told that since the house had already been approved by the county, these corrections were not mandatory, although they would try their best to address them. This gave us the impression that there is no real quality control guarantee for the final delivery. We also left the home available to the builder for more than 20 days between signing and moving in, yet many issues remained unresolved. It was frustrating to see such limited attention to quality from Pulte. Like the Master Bedroom shower ceiling was left with drywall fixes, with no paint. The flooring was damaged by the crew that changed the broken countertop stone, one of the items from our walk. After moving in, the crew from the warranty department came to address some of the issues, but communication and coordination seemed poor. For example, a contractor came to do paint touch-ups but was unaware that sanding and repairing the door bases was also supposed to be addressed by the manager, as from our previous call. Another contractor replaced a damaged garage door panel, but the replacement looked worse than the original. While the staff are polite and responsive to emails and calls, the execution of the work very often falls short. Overall, there seems to be a lack of coordination and quality control both before and after closing. Professional treatment is very appreciated, but unfortunately the final results have been disappointing. The team will keep responding to our questions, but the execution is unfortunately very poor. Very low Quality of everything done after closing. We have seen very good quality in few Florida communities we have visited, but we could not move down there. I hope this is a local issue from the crew working in Cumming GA. ... More

The purpose of this review is to provide an accurate account of our experience in Sunrise Estates. While for the most part the experience was positive there have been a few issues along the way. We were completely unimpressed with our rude sales team member who was wrong about multiple steps in the process. Our construction manager, Vaughn, has been more than helpful and our best point of contact in this process. Working with him we were consistently impressed with how he conducted our build especially after being switched into the role. A few issues have been tough to deal with and have tried to go through the proper channels to get them corrected. We have reached out to multiple managers regarding issues with irrigation, grading, and even code violations and have been met with silence. We feel as though we are being ignored in hopes the problems will be swept under the rug since no one can respond to us. The solutions provided to us to handle these items are less then impressive and in our option, devalue the home we just built. Trash is consistently being blown in our backyard. The plants included with the home and HOA mandated are dead or dying due to these issues. Privacy is at a premium some days as multiple contractors (we hope) will walk all over your property without any introduction. We were very excited to build with Pulte as part of the friends and family experience but this has been a very sour experience. Hopefully this leads to a productive solution as we wish to improve the process for our potential neighbors. As of right now we would not recommend anyone we know build with Pulte ... More

There have been many issues in the home the Zach has yet to address. He assured me that he would her things fixed, then stopped responding to text and calls.

We have not had a good experience. First we were living on our home a few weeks and we had an issue with our smoke detectors. I called the warranty number and was told it’s not an emergency and they will come in 3 or 4 days. It’s a state law in Florida that you must have working smoke detectors so I don’t see how having no fire protection for my family is not an emergency. Also I pay HOA fees for my lawn to be cut, edged and fertilized none of which was being done for my first two months living in the community. I reached out to the managing group of the community and was told oh we are sorry we will start working on your lawn. I stated I’ve been paying for the service for two months and would like to be refunded the money I was told they don’t do refunds. How do you pay for a service and when the service is not done the contractor keeps the money? That doesn’t sound for or legal. ... More

Horrible experience with Brian, sales consultant. He withheld information and lied about it. When we raised concerns once we found out the truth, Megan (Brian’s manager) asked Brian about we reported and reported a response back from him which contradicted what he told us. We went straight to Brian to clarify the inconsistency in what he told us verse what he told his Manager and were slapped with a harassment complaint and told we couldn’t meet with any employee of Pulte without prior approval a manager present and another person present. When we requested meetings the manager was never available. All this was happening while our home was being built prohibiting us from monitoring the progress of our build and communicate with Pulte about any further concerns. All this happened after a purchase agreement was signed and a significant amount of earnest money was paid by us. We have closed on the home and been in it for 2 months and already had multiple craftsmanship issues, none of which have been fixed at this point in time. Kitchen cabinets and counters are detaching from the walls in move in day, interior door handles have lock knobs that fell off the first time we went to lock the bathroom door, soft spots in the subfloor, miscut holes in cabinets that after many complaints during construction were poorly covered leaving an uneven kitchen cabinet base, we were told this would be replaced still waiting for that to happen. There is a list of items that Pulte signed off on saying they will fix, we are waiting to see if they will honor these fixes. There is not upfront pricing on anything, we asked very specific questions about this prior to purchase agreement signature and what appeared to be pricing for finished product was missing a lot of things, such as electrical(lights in every room are not included in the base price). Every appointment along the way was rushed, once they sent you a message to schedule you had a few days to set the appointment and attend or there were repercussions. Everything is a separate appointment, exterior color selections, then interior selections, than electrical. You have to sign off on everything at the end of each appointment. Would have been nice to make all selections and sign purchase agreement all at once so we knew the actual price and if we were truly able to get what we wanted for the budget we had. We clearly stated our budget prior to purchase agreement and were told we would be able to get what we wanted for that amount and it was not how it turned out. Materials used to build the home are not high quality and for a $700,000+ price tag I expected better quality, not basic builder grade or below. ... More

The initial sales experience was positive, with assurances of exceptional quality throughout the home build. Unfortunately, post-closing reality has been significantly different. Within three weeks of occupancy, major and minor flaws stemming from poor workmanship have become evident. Issues include, but are not limited to: failure of the tankless water heater, a severely loose kitchen faucet, and several clear footprints visible on the concrete patio floor after recent rainfall. The overall quality of workmanship is deeply disappointing. We purchased a new home specifically to avoid the persistent maintenance issues of an older property, but we are now discovering new defects daily. We advise future buyers to secure a third-party home inspection, as the builder's claimed daily inspections appear to be insufficient. ... More

Poor quality products used such as granite. Poor workmanship. Window shades do not fit properly as drywall around windows not uniform. Cheap wood used on deck is splitting. During construction found none of bolts on lally columns were tightened down. Cheap, cheap, cheap! Would never recommend Pulte homes.

While our home-buying process with this builder started off smoothly, the overall experience has been disappointing. The quality of several finishes does not meet expectations — the interior paint is of noticeably low quality, showing marks and wear quickly, and the doorknobs and hardware feel cheap and poorly installed. These details detract from the overall appearance and craftsmanship of the home. Equally concerning has been the lack of assistance after closing. Getting questions answered or help with issues has been extremely difficult. Communication is slow, follow-up is inconsistent, and warranty concerns often go unresolved without clear updates or accountability. Overall, while the initial purchase experience felt promising, the combination of subpar materials and poor post-sale support has left us disappointed. We hope the builder takes steps to improve both the quality of their finishes and the responsiveness of their homeowner service team. ... More

We chose Pulte Homes based on my personal experience working in the homebuilding industry and their reputation in the market. We were extremely disappointed by numerous issues throughout the construction process and in the end result. We have been in the home for 2 plus months and still have warranty work taking place. This is our 4th new build in Phoenix, and by far the worst experience. Manu of our new neighbors feel the same way, sadly I would not recommend.

Cheap quality. Finished poor. Site sales not satisfied. After service is ok. John is working hard to fix the problems. Can’t call this home luxury as posted on website and signs. However, the neighborhoods are good but would not recommend to. Family or friends.

POC responsible for validating my financial records kept adding requirements until I was told that I couldn't close on the scheduled closing date. Also, my loan was supposed to be for a convential 30-year fixed rate loan, but they showed the final loan to be a VA loan. Also, I was told that I had to provide a letter to explain that I was going to stay at this new home at least for one year (incorrect). I had overpaid on the 20% deposit and was supposed to get a rebate. However, you failed to tell me that you were sending a check to the new home and it got rained on. It was so problematic, that I had to reach out to your leadership to get this resolved. Also, your mortgage company didn't contact me they had transferred my loan to a different mortgage company. Had I known what this process was going to be like, I would have used my credit union for this loan. This was a very bad experience for us! ... More

This was supposed to be an exciting time of my life. Find my first house. It was absolutely horrible trying to close on the house. I’m still dealing with issues that Paul will not call me back about. The backyard has a drainage issue. The sod was not laid properly. For the money spent on this house I think it’s an absolute shame that nobody will respond back. I would not recommend this company nor would I buy another Pulte home that’s my experience.

The quality of the carpet, paint, flooring, and backyard work is poor. Even the chandeliers and taps installed are of a basic type. After signing the contract, it becomes very difficult to receive a response from the sales team, and after closing, it is challenging to get a response from anyone

Our builder rep was good - he alone gets 5 stars. The sales rep I would not trust. Pulte does not respond - you will be referred to the sales rep only. These homes are quite basic with the lowest grade material that can pass an inspection. Buyer beware.

How many surveys do I need to do? I specifically went into detail about my issues with the build when I did the other survey. No response or acknowledgement from that. Now I'm supposed to tell you again?

If pulte does not approve you, do not give up and find another lender who will! Most of the time pulte is not willing to go an extra step for the customer and will put you down through the home buying process. Make sure you have a strong real estate agent to guide you and fight for you. Overall experience was not great and cannot say I recommend the company but love the home!

Pulte showed throughout the whole process that they didn’t care about anything besides bottom line. From getting the wrong lot opposed to the one we discussed to just predatory lending techniques to horrible landscaping. The whole time I was constantly reminded why I and so many others do not enjoy buying from home builders. My yard will need about $50-$80k worth of retaining walls for any part of it to be enjoyed. It’s clear Pulte realized how much soil/walls were needed to make the lots respectable and they don’t care so obviously they’re doing whatever they can to exit with the most money in pocket. No reasonable person would accept these backyards and side yards. I constantly see GCs running down the streets trying to fix landscaping/drainage issues. My backyard has receded due to eroding by 8-10 inches already and I’ve only been moved in for 2 months. Our agent debbie was consistently spilling lies out of her mouth and was horrible with communicating with my agent and helping out my lender. Pulte mortgage tried to get me approved for over 6 months because I have rental properties. My personal lender got me approved in 2 weeks. The whole process was truly just awful. The only bright side was working with Greg. He helped fix some of our yard problems which included their landscaping company that laid sod on top of rocks. Stay away best you can. ... More