Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15527 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars in All Areas
15527 Reviews in All Areas
Customer Reviews
Loved the house, hated the process
- Luis G.
- Verified HomeBuyer
- May 20, 2026
- Rio Rancho, NM
I had a very bad experience during my loan approval process; a lot of miscommunication in between the teams involved that eventually affected my approval timeline; the process created a lot of stress for me and my family to the point of almost break the deal (even losing money doing so). At the end I got the approval and the house. We love the house, seems to be a little be high on cost compared with current market, since homes are being sold in the same area (pre-owned) 15-20% below the price we paid.
Pulte Homes responded:
Thank you for sharing your feedback. We’re very sorry to hear about the stress and frustration you encountered during the loan approval process and understand how difficult that must have been for you and your family. We’re glad to hear everything ultimately came together and that you love your new home! ^KH
Total Score 2
Quality 5
Trustworthiness 4
Value 3
Responsiveness 4
PULTE Mortgage Close now!
- Maria B.
- Verified HomeBuyer
- May 20, 2026
- Davenport, FL
The sales person Carlos Sánchez is AMAZING!!! The construction manager Lorenzo is great!!! PULTE mortgage always a DESASTER! Deal breakers! I am a home buyer in your community and realtor of 4 potential qualified buyers that just one closed. PULTE Mortgage is a deal breaker!! Must go out of business. PULTE Title was good.
Pulte Homes responded:
Thank you for sharing your feedback. We’re thrilled to hear Carlos and Lorenzo made such a positive impact throughout your homebuying journey! That said, we're sorry to hear about your frustration with the mortgage process and appreciate you bringing this to our attention. ^KH
Total Score 2
Quality 5
Trustworthiness 5
Value 5
Responsiveness 2
Pulte Homes
- Pavel P.
- Verified HomeBuyer
- January 24, 2026
- Lathrop, CA
Pulte does make great homes, but the management / builder team does not care after you sign on the papers. Even on my key day, nobody was present from the builder side. It felt so racism.
Pulte Homes responded:
Thank you for sharing your experience. We’re truly sorry to hear that you felt unsupported after closing and especially disappointed on your key day, which should be an exciting and positive milestone. Your feedback is important to us and we would like to make leadership aware of your experience. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 5
Trustworthiness 4
Value 3
Responsiveness 5
Great homes…however…
- Salvatore D.
- Verified HomeBuyer
- August 14, 2025
- Immokalee, FL
Great quality homes worth every dollar. However, the buying process via Pulte Mortgage was very annoying and stressful, as they are asking too many little things that honestly other mortgage companies don’t ask. I’m sure there company has their reasons to go sober this stressful process but I believe it should be reviewed. I also got same feedback from many other people that went via Pulte Mortgage. Beside that, all the people working for Pulte are amazing and professional.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re happy to hear that you’re enjoying the quality of your new home and had positive interactions with our team! We’re sorry to learn about the stress you experienced during the mortgage process and understand how this could impact the overall experience. We’ll be sure to share your comments with our mortgage leadership for review, as we value your input in helping us improve. Thank you again. ^KH
Total Score 2
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Trust
- Raul C.
- Verified HomeBuyer
- May 21, 2024
- Tucson, AZ
So to make a long story short. The process throughout the process was great with the superintendent. He was personable and great to work with. The issue came the day we were closing. The sales agent and his boss seemed like they cared but once it came down to it their true colors came out. They lied, deceived, manipulated, and no sense of urgency or remorse. I was really excited throughout the process and it was shattered after that day.
Pulte Homes responded:
Hi Raul, we're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 5
Trustworthiness 2
Value 4
Responsiveness 5
scott was the most knowledgeable and helpful person at the job. without him i would rate the experiece as bad. steve at the closing was very hepful and a much appreciated person.
- Denny B.
- Verified HomeBuyer
- November 03, 2023
- Powell, OH
as above without your construction supervisor scott i would rate the experience as not a very good one. he was the most helpful person on your team. steve at the closing as also very helpful. if it was not for him our closing was the worset one i have ever had. you have 2 great people in them
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Pulte
- Anonymous
- Verified HomeBuyer
- August 31, 2023
- Saint Augustine, FL
I feel like many of the delays I was not kept honestly aware of. The project manager sent a funny joke that i did not need. I just wanted honesty as to the progress of the home. It was a fast move in sale so they said and it took from November to July to complete.
Pulte Homes responded:
We're so sorry you had this experience but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 5
Trustworthiness 3
Value 5
Responsiveness 3
Pulse mortgage very bad customer service and lack of communication
- Bruce C.
- Verified HomeBuyer
- May 10, 2023
- Port Saint Lucie, FL
Pulse mortgage does not communicate that well very hard to get a hold of someone to talk to rate them very low
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Rough experience
- Ross L.
- Verified HomeBuyer
- February 02, 2023
- Winfield, IL
Went with Pulte due to their great reputation. Unfortunately, maybe due to current times our experience was far less than stellar.
Pulte Homes responded:
We're sorry to hear that you didn't have a good experience and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 2
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
There is no title for this
- Clifton E.
- Verified HomeBuyer
- January 19, 2023
- Estero, FL
Communication when things were taking longer then expected was horrible mark the salesman made me feel like it was my fault thinking it was going to be done when they projected
Pulte Homes responded:
Hi Clifton, thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Bad sales team
- Anonymous
- Verified HomeBuyer
- December 20, 2022
- Alameda, CA
We have serious issues with the sales team. Particularly for timing of pretty much anything and the mortgage process. We were literally pushed towards using pulte mortgage where pulte wasnt even able to provide the amount that we needed to borrow.
Pulte Homes responded:
Hello, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 2
Quality 5
Trustworthiness 5
Value 5
Responsiveness 1
Don’t trust the timeline
- Andrew P.
- Verified HomeBuyer
- December 07, 2022
- Riverview, FL
This experience was one of the most stressful events I’ve ever gone through. Not knowing when the house would be competed, not knowing what kind of lease to sign for a temporary rental, and not to mention the enormous loss of money we had to pay for a month to month rental.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information so we can get in touch with you? ^TP
Total Score 2
Quality 5
Trustworthiness 3
Value 5
Responsiveness 5
The Building Manager and the sales rep...Tommy and Cathy...both employees had a dedication and commitment to us that went way beyond any other experience
- Mario S.
- Verified HomeBuyer
- February 01, 2022
- FORT MYERS, FL
The quality of the work is excellent. Unfortunately due to the pandemic, targets on completions became an issue and supply delays constantly disrupted time lines. Communication regarding this issue is key and Pulte lived up to it and set very reasonable expectations.
Pulte Homes responded:
We are thrilled that you are pleased with your home and we were able to go over and beyond. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 2
Quality 5
Trustworthiness 3
Value 5
Responsiveness 3
GREAT BUILDER
- Marco R.
- Verified HomeBuyer
- January 19, 2022
- San Antonio, TX
In my opinion PULTE it´s a great home builder
Pulte Homes responded:
Thank you for your feedback. If you have any other feedback you would like to share please feel free to email us customersupport@pultegroup.com.
Total Score 2
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Midgets issue
- Lavanya C.
- Verified HomeBuyer
- April 15, 2021
- Riverview, FL
Ponds were not planned correctly. The water is stagnant and we are not able to enjoy the view for which we paid additional money . There are midgets everywhere and I am not able to step outside because of this. Stagnant water can cause more issues long term.
Pulte Homes responded:
We are so sorry to hear that the pond in your community is not enjoyable and that you are experiencing a problem with midge flies. We would like to learn more about your concerns so we can make local leadership aware. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 2
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Get what you pay
- Shivaji S.
- Verified HomeBuyer
- May 15, 2019
- Lutz, FL
Quality is deteriorating than earlier deliveries. I moved from 14 yr old Pulte home to new home built by Pulte and next day onwards started having water leaks, A/C faults, un-wired utilities, site grading issue and the list goes on. Should never get into agreement that has a potential to close at Quarter end - they rush and deliver sub-standard homes.
Pulte Homes responded:
We're disappointed to hear you experienced these issues with your new home and encourage you to contact us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 2
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
A horrible experience
- Christopher H.
- Verified HomeBuyer
- June 03, 2026
- Zephyrhills, FL
Bad overall experience never again very sad.
Pulte Homes responded:
We're truly sorry to hear that you did not have a good experience with us and would appreciate the opportunity to learn more about it. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you. ^KH
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Not quality customer service for the cost of the house.
- Nicole J.
- Verified HomeBuyer
- May 26, 2026
- Eagle Mountain, UT
Super unhappy with the price we have paid and the look of the neighborhood. Super cookie cutter now as most of the homes are white and tan and almost all the same model. Pulte dropped the ball in almost all aspects. For the cost I would not recommend them to anyone
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear your experience has not met expectations, particularly regarding the value of your home and the overall character of the neighborhood. We would like to learn more about your concerns with customer service, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
House is nice, buying process was not
- Zaki A.
- Verified HomeBuyer
- March 06, 2026
- Las Vegas, NV
Everything when it came to the sales process at the beginning was great. And then as we reached closer to closing, we got paired with Pulte’s preferred lender Guild Mortgage. The experience with them was shady and the loan officer David was unresponsive and was trying to wait until last second to provide us information so it would be too late for us to switch. At that point, I had mentioned multiple times to Pulte that the service there was subpar and Pulte didn’t do anything about it. The salesperson was unresponsive towards the end. I even sent an email detailing everything to corporate ...
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re very sorry to hear about your frustrations regarding the lending process and communication toward closing, especially as a returning homeowner. That’s not the level of service we strive to provide, and we understand how disappointing this must feel. We want to ensure leadership is aware of your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Worst Sales Office in Illinois
- Anonymous
- Verified HomeBuyer
- March 04, 2026
- Plainfield, IL
The sales office at Bronk Farm oversells and under delivers. Make sure you check every detail. A large number of the community are dealing with sticker shock, HOA changes for minor upgrades like lighting and fences, and other small issues that compound. I highly recommend you have a lawyer review everything from Pulte, negotiate, and double check. Last of all do not buy anything from Tom or Noah. You will regret it. Ask for any other sales agent and if you are transferred to these individuals refuse them as sales managers.
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the sales experience and community matters, as this is not the experience we strive to provide. Transparency and professionalism are important to us, and we take comments like yours seriously. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 4
Trustworthiness 2
Value 4
Responsiveness 4
Not built with quality in mind, or customers first
- Anonymous
- Verified HomeBuyer
- February 13, 2026
- Ontario, CA
The Brand New Build Home Buying Experience is not what used to be. Just not feeling the quality of the build, and customer service experience. Just want to rush you to get he keys and you are on your own kind of feeling. Our streets have so much construction going on and construction vehicles parked everywhere, it is dangerous to drive through the streets just to get home. If you really care about our options, I would love to sit down one on one with your top management to share my comments and options.
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear you’re disappointed with the build quality, customer service experience, and ongoing construction conditions in your community. That’s not the experience we want our homeowners to have. We'd like to look into your situation further, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 4
Great Sales Associate
- Ricky S.
- Verified HomeBuyer
- January 21, 2026
- LITCHFIELD PARK, AZ
The moment we walked in Erik was great. Erik treated us like people and not a number. He was not pushy at at all and did not try to sell us anything. Erik merely answered our questions and gave us further information. Erik was there every step up of the despite him. Ring moved to another location. The overall experience was not as great as Erik was. The mortgage process was a nightmare and after the close of the home, Pulte made us feel as though we were in this alone.
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re very glad to hear that Erik made such a positive impression by treating you with respect, answering your questions, and supporting you throughout the process. At the same time, we’re sorry to hear that the mortgage process and post-closing experience did not meet your expectations and left you feeling unsupported. Your feedback is important, and we appreciate you bringing these concerns to our attention so we can work to improve the experience for future homeowners. ^KH
Total Score 2
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Disappointing experience.
- Anonymous
- Verified HomeBuyer
- December 09, 2025
- Hamel, MN
Disappointing experience. We were promised a home in Aug but got our home in October. Sales rep we dealt with was bad at communication. We felt rushed and we did not get what was promised.
Pulte Homes responded:
Thank you for bringing this to our attention. We’re truly sorry to hear about the delays, the communication challenges with your sales representative, and the feeling of being rushed throughout the process. We'd like leadership to be aware of this, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Very happy with our home. Not happy with our construction supervisor or the selling agent for Pulte.
- Michael P.
- Verified HomeBuyer
- October 13, 2025
- Brownsburg, IN
We purchased a model home. The selling agent was very friendly at first until problems were discovered. There was cracked tile in the bathroom that was hidden from us by placement of furniture in the bathroom. We were aware of drywall issue in dining room ceiling needing to be repaired. We were not told at that time that it had been caused by a leak in the ceiling. Once we expressed our concern of not being told these issues before we signed, the selling agent became very difficult to work with. The construction supervisor was a complete flake. Getting things fixed and getting proper ...
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustrations you encountered during your home purchase, especially regarding communication and the issues discovered after closing. That’s not the experience we want for our homeowners. We appreciate you sharing both the positive and constructive feedback about our teams. Please know your comments have been shared with our local leadership for review. Thank you again. ^KH
Total Score 2
Quality 4
Trustworthiness 2
Value 4
Responsiveness 2
Pulte Home OK Mortgage & Title a 2‑Star Experience
- Anonymous
- Verified HomeBuyer
- September 17, 2025
- San Marcos, TX
Rating: 3 Star The home design and build quality met expectations, but our biggest frustration was with the Pulte Mortgage and Title team (2 stars) for poor communication, delays, and lack of experience. These issues caused unnecessary stress and overshadowed the positives. While the house itself is fine, the process was far from smooth. Based on our experience, we would not purchase another Pulte home or recommend them to others.
Pulte Homes responded:
Thank you for taking the time to share your feedback. While we’re glad to hear the home design and build quality met your expectations, we’re truly sorry that the mortgage and title process caused frustration and stress. We understand how important clear communication and smooth coordination are during such an important milestone. Your feedback is valuable, and we’ll be sharing it with our teams to work toward improving the experience for future homeowners. ^KH
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
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