Pulte Homes Reviews

I have had nothing but issues, then with the virus nothing getting repaired, once I HAD to give a good review nothing got fixed.

Plenty of issues with the house with workmanship and quality. I wouldn't be able to recommend Pulte just with the number of issues we've had with them. They did go to lengths to make everything better but that only eases the sting a bit. The house was A COMPLETE MESS the day of closing. Landscaping was not in. Carpet throughout the house had to be replaced a couple weeks after moving in. We had to continually nag the builders to get things fixed that were not right. Then it would be "fixed" and we would have to get things "fixed" again. Second time having a home built and was a nightmare. I honestly would blame most of this on Plute contractors and them rushing to get work done due to the amount of work. But Pulte really needs to either find new contractors or do a better job of inspecting and having them come fix their work vs. having the customer inspect and tell Pulte that the work wasn't done correctly. When all is said an done, I would go back and pick a different builder. If it wasn't for the sales rep Molly and the Construction Manager Daniel, we would have tossed in the towel. ... More

Quality of material could have been a lot better for the price paid.

Like many other large companies Pulte sells stability and process driven builds. Our experience however was not the best after the sales processes. 1) We had 3 field manager changes and we did not get acclimated to the process until about 5 steps in. 2) While the field manager did his best to rectify issues, the workmanship of the house was still just a little off (examples below) a) our cabinet drawers are still very stiff and do not slide back and forth well with daily use. Of course during our walkthrough they made sure the drawers slid as well as they could. But as soon as we put 3 pots in they all started acting up. The cabinets themselves also have large gaps between the frame and the doors themselves but they fit into the "pulte" standard. b) Our hotwater heater stopped working correctly 5 days in and we needed to get someone out to fix it c) The door to our garage broke one month in.. and we have had to exit the house and go around to the garage to leave the house everyday. d) Every single window and sliding door is super hard to close. I have to slam or maneuver many of them just to get them to fit and lock. It is not all bad though as their customer service team is very quick to try and resolve issues but sometimes due to the quality of vendors you get what you get. The appliances provided are also fairly nice as I am enjoying using my chef's range and dual oven/microwave. ... More

I was lucky to buy another new home prior to this purchase. The home buying experience was pretty ordinary compared to the last one. Their inflexibility with options for a home that costs over 800k is laughable.

Pulte looks to be a better builder versus some of the other alternatives. There are some things which do not make sense to me, but I think you may find that with most builders (such as light switch placement, gaps in the garage below the garage doors etc.). After a not-so-happy sales, design center and finance experience(being very polite here), I was won over by the building super and the build process overall.

The home buying process started off well and the house itself is nice, and there have been some quality people at Pulte whom we have encountered, but the problem we had near closing marred out overall experience. We were originally told the closing date would be around 5-6 months after we signed our contract, and we tried to communicate that closer to the six-month date is what we wanted. However, the house was built faster than planned. Normally this would be a good thing, but it wasn't for us because we couldn't move in that early because we were already on a rental lease at our old residence. A closing date was provided to us by the builder, and we tried to have it moved later by about 10 days. Not only did Pulte refuse, but actually then turned around and changed the closing date by pushing it about 10 days sooner. We tried to reason with Pulte, but during this time Pulte started delaying in its responses to us, which caused us a lot of stress during the time. It took about 2.5 weeks before we heard back with Pulte's final decision: no, they wouldn't change the closing date for us (unless we wanted to pay $400/day). The delayed response by Pulte meant that I couldn't lock in a mortgage rate at an optimal time, meaning I lost out on what would have been a better rate than I got. Because of Pulte's unprofessionalism and lack of responsiveness, it's going to cost us potentially thousands over the term of the mortgage. One would think that paying several hundreds of thousands of dollars for a home would include a highly professional level of service, but this was not true for us when working with Pulte. ... More

I'm two months into owning my Home and I still have issues that have not been resolved. The house does look very nice as long as you don't look to close. When we first recieved our home most of our counter tops are dirty or have scraps all around the edges. Our stair way still has unpainted spots. they are small so its not the biggest deal but it shows a lack of attention to detail. Our Gas line for the heater was never even turned on! We had to find out the hard way that our heater didn't work by freezing in our home the first time it became cold out here. Our waps where not installed correctly, but they did get repaired quickly. There is a dip on the out side of our home where water just builds up and makes a small lake Not sure if that is gonna cause issues later. Our Garage door opener has still not been fixed despite them sending people to repair it three times now. In the end we made certain selections for our home that would make it hard pressed to be a ugly home. We may have just been unlucky but the dirty home in the beginning and there was also tons of trash in our back and front yard. Just seems like they didn't put in the effort you would expect for such an expensive home. I wouldn't recommend Pulte at this time. ... More

Paid 290k for our home and over 45k of that was upgrades. You would think if you spent that much for a brand new home that you wouldn't have to finish work that should be standard in every Pulte home. Here are just a few exaples.... #1, upgrade for wooden blinds for 9 windows but no window sills. Seriously, just sheetrock ($60 of wood and trim would have finished the job). #2 upgrade to better stainless appliances and get the cheapest out there (Amana gas stove (even paid extra for gas) and Amana dish washer). Already called to have the dish washer warrant looked at because it won't dry. #3 cheapest FLAT paint that will make a marks anytime you touch, rub or even look at the wall. I just painted the whole house myself for under $500 Sherwin William's ProMar Egg Shell paint. Why flat paint? Pulte probably spent that much for flat paint why not use better paint? #4 tile in master bedroom. Paid extra for tile on wall and paid a lot more to put in a garden tub. You would think, since you paid extra, tile would go all the way up the shower and tub. Nope, tile goes up all the way to ceiling in the shower and only 1 tile up around the tube. Rest of the wall above the tube is sheetrock so looks unfinished and poor looking (too bad I can't attach a picture). Another project to be done. #5 zero light or fans in the house. Moved in with CAPS on the ceiling for me to put lights in. Fans with lights cost $35 at home depot. No lights for the first few nights in our new home. Not fun when you can't see if your own bedroom. Again another project. #6 no gutters. When it rains, it will look like Niagara Falls at the front door ruining the flower bed that is over sized with alternating shrubs that don't match. Now, the office staff and contractors are very nice and helpful. When getting warrant work done, so far has been easy and simple. They have work around our schedule to get things done, zero issues with the workers or staff. Have lots of other examples but these are a few. We don't think that for the 290k that we spent was worth the home that we are having to finish. We will not build with a big builder again because we feel the house was built with low standards (not like the model homes they show you at the front) for high profit for Pulte's share holders. ... More

We purchased our home in February, closed in July and moved in at the end of July of 2019. During construction, the house was always a total mess with garbage thrown everywhere and graffiti written on the slab. Prior to the house was not cleaned nor was it cleaned post-close. The issues that were noted on the walk-through were not addressed prior to move-in. We are now in the process (end of August) having the issues fixed. Our construction manager simply walked away and handed us off to customer service without completing the walk-through list.

Overall happy with the home, but finish work is pretty poor. Paint runs on walls and trim. Backsplash not installed correctly. Caulking ridiculously smeared on tile and cabinets from lazy clean up. Oven not level. Paint & stucco drops all over patios. Rust stains everywhere in garage. Scratches on windows. Warped closet doors. No trash bins in kitchen cabinet (waiting over 1 month now for fix). Just to name a few. Builder has been amazingly unapologetic about the lack in quality. It’s been inconvenient to have (and still have) workers continuously come to the house to fix things, and then not do their best and have to return. I suspect with over half of owners being absentee landlords overseas, they get away with this stuff all the time. Unfortunately, it sucks for the rest of us who live here and take pride in our homes. ... More

Interior of house completed on closing date to my satisfaction. Outside landscaping has not been done at all. Downspout on porch is missing. It has been 27 days since my closing.

Craftsmanship not up to par. Moved in two months ago and there are still fixes taking place on the home and yet to have a yard. Had to get on pulte just to get a rough grade on our yard and after 3 weeks finally happened by getting higher ups at Pulte involved and also getting with the landscape company. Very irritating that when fixes were to take place it would take contractors 2-3 tries to get it right. I would never recommend Pulte built home to friends or family and in fact i would steer them away. Don't get me wrong, we love the house and the layout but it is very aggravating to get to this point and we have been living here 2 months now. Ian and Ryan have been great to work with but the quality of workers and poor attention to detail by them is a reflection of Pulte as a whole. ... More

Our experience with Pulte Homes was truly a tale of two very different teams. On the construction side, we could not have been more impressed. The craftsmanship and overall build quality of our home exceeded expectations. Even more notable was the communication throughout the construction process—timely updates, transparency, and a genuine willingness to answer questions made us feel informed and confident every step of the way. It’s clear that the construction team takes pride in their work, and it shows in both the final product and the customer experience. Unfortunately, our experience with the sales team was the complete opposite. From the initial interactions through higher levels of management, we consistently encountered a lack of knowledge, poor communication, and, most concerning, a lack of integrity. Questions often went unanswered or were answered incorrectly, and follow-through was inconsistent at best. Rather than feeling supported during a major life purchase, we often felt frustrated and misled. It’s disappointing because the strength of the construction team proves that Pulte Homes is capable of delivering an excellent experience. However, the sales process significantly detracted from what should have been an exciting and positive journey. In short: exceptional construction and communication on the building side, but a deeply frustrating and disappointing experience with the sales team. ... More

We chose Pulte largely because of the great initial experience with our salesperson, Vivian. However, that positive impression did not last. As the process went on, her demeanor shifted and interactions with my husband seemed dismissive. She was not present at closing, and when I came back afterward with a question, she did not recognize me. It felt like once the sale was secured, the level of service dropped off completely. Emilie at the design center was absolutely phenomenal!! She made what could have been an overwhelming process feel fun and exciting! With such limited time to make major design decisions, her expertise and natural eye for design were incredibly helpful. We shared our vision, and she immediately understood it, guiding us to stunning selections that we truly love. We couldn’t be happier with how everything turned out with the upgrades we selected. Cameron, the general contractor, provided great communication and attention to detail during the build, which we appreciated especially since we lived out of state. During the build process he was excellent in communication, reassuring, and provided thorough updates. Unfortunately, the closing process felt rushed and unorganized, with the pool team unprepared and windows not completed. After moving in, we began noticing quality issues, particularly with items we did not upgrade, such as outlets not working properly, door lock not working properly, large hole in the drywall under the countertop, paint quality, refrigerator not installed properly, etc. We were surprised by the lack of attention to these details, considering the number of “quality” inspections conducted throughout the process. It was especially disappointing after closing, as we were under the impression there would be continued support during the first 30 days. While some items were addressed quickly, others remain and will need to be included in our one-year walkthrough list. We are overall disappointed with how much additional spending was required for items we expected to be included; such as certain fixtures or finishings. Many upgrades were limited to just pre-wire/pre-plumb, or not available. Overall, our experience started off positively, and the build process initially met our expectations. However, by the end, several aspects fell short, leaving us frustrated and disappointed at a time while we should be enjoying our new home. We recognize that some of this may be due to our desire for higher standards and customization, but it still impacted the overall experience. ... More

We've discovered several issues after moved in, it was taken cared of very slow and confusing way or not at all.

I was promised that the necessary fixes would be completed after closing. However, since then I have only received apologies in writing, and I am still waiting. As of March 4th today, the broken windows have not been repaired. I agreed to close in good faith, trusting the assurances given and assuming that a large company like Pulte would follow through in a timely and professional manner. Unfortunately, the experience so far has not reflected the level of professionalism I expected.

I purchased my home approximately three months ago, and unfortunately, my experience since closing has been extremely disappointing. The primary issue has been slow response times and a consistent lack of communication. Multiple emails and phone calls regarding concerns have gone unanswered for weeks or required repeated follow-ups before receiving any reply. When responses are provided, they are often delayed and lack clear timelines or next steps. As a new homeowner, especially within the first few months of occupancy, I expected a higher level of customer service and post-purchase support. Buying a home is a significant investment, and timely communication should be a basic standard. At only three months in, it is frustrating to already feel unsupported. The process of getting simple issues addressed has been unnecessarily stressful and far more difficult than it should be. I hope this feedback encourages improvements in responsiveness and communication for future homeowners. ... More

Very poor quality home for the high price tag you pay. Shoddy workmanship, inferior materials {house is filled with plastic material including the light bulbs UNBELIEVEABLE!!!} and low quality installs! Hence the coined name tupperware homes by Pulte. Which we will gladly share with our friends on social media. Most of the workers are more than likely illegal hence the extremely poor workmanship!! Not to mention the ridiculous demands from the HOA. VERY disappointed with our purchase and will NEVER buy another Pulte home again. We cannot wait to sell this one and move away from this overcrowded horrible neighborhood!! ... More

After living here for a month, I realized the material used to build my unit is very cheap and low quality. The flooring carpet specially is really bad installed. Doors are low quality. No very happy with the unit in overall. I have submitted 4 service tickets so far in less than a month. I know that this unit will need a lot of work after a few years which it shouldnt be since it's a new brand construction.

We purchased a quick move-in home that required many small repairs, particularly regarding the quality of the finishing work. Several final touches were poorly done, especially the paintwork, and almost all doors were damaged at the bottom, likely due to improper handling when they were removed for painting. During our walkthrough with the builder, we pointed out all the issues we noticed. However, we were told that since the house had already been approved by the county, these corrections were not mandatory, although they would try their best to address them. This gave us the impression that there is no real quality control guarantee for the final delivery. We also left the home available to the builder for more than 20 days between signing and moving in, yet many issues remained unresolved. It was frustrating to see such limited attention to quality from Pulte. Like the Master Bedroom shower ceiling was left with drywall fixes, with no paint. The flooring was damaged by the crew that changed the broken countertop stone, one of the items from our walk. After moving in, the crew from the warranty department came to address some of the issues, but communication and coordination seemed poor. For example, a contractor came to do paint touch-ups but was unaware that sanding and repairing the door bases was also supposed to be addressed by the manager, as from our previous call. Another contractor replaced a damaged garage door panel, but the replacement looked worse than the original. While the staff are polite and responsive to emails and calls, the execution of the work very often falls short. Overall, there seems to be a lack of coordination and quality control both before and after closing. Professional treatment is very appreciated, but unfortunately the final results have been disappointing. The team will keep responding to our questions, but the execution is unfortunately very poor. Very low Quality of everything done after closing. We have seen very good quality in few Florida communities we have visited, but we could not move down there. I hope this is a local issue from the crew working in Cumming GA. ... More

The purpose of this review is to provide an accurate account of our experience in Sunrise Estates. While for the most part the experience was positive there have been a few issues along the way. We were completely unimpressed with our rude sales team member who was wrong about multiple steps in the process. Our construction manager, Vaughn, has been more than helpful and our best point of contact in this process. Working with him we were consistently impressed with how he conducted our build especially after being switched into the role. A few issues have been tough to deal with and have tried to go through the proper channels to get them corrected. We have reached out to multiple managers regarding issues with irrigation, grading, and even code violations and have been met with silence. We feel as though we are being ignored in hopes the problems will be swept under the rug since no one can respond to us. The solutions provided to us to handle these items are less then impressive and in our option, devalue the home we just built. Trash is consistently being blown in our backyard. The plants included with the home and HOA mandated are dead or dying due to these issues. Privacy is at a premium some days as multiple contractors (we hope) will walk all over your property without any introduction. We were very excited to build with Pulte as part of the friends and family experience but this has been a very sour experience. Hopefully this leads to a productive solution as we wish to improve the process for our potential neighbors. As of right now we would not recommend anyone we know build with Pulte ... More

There have been many issues in the home the Zach has yet to address. He assured me that he would her things fixed, then stopped responding to text and calls.

We have not had a good experience. First we were living on our home a few weeks and we had an issue with our smoke detectors. I called the warranty number and was told it’s not an emergency and they will come in 3 or 4 days. It’s a state law in Florida that you must have working smoke detectors so I don’t see how having no fire protection for my family is not an emergency. Also I pay HOA fees for my lawn to be cut, edged and fertilized none of which was being done for my first two months living in the community. I reached out to the managing group of the community and was told oh we are sorry we will start working on your lawn. I stated I’ve been paying for the service for two months and would like to be refunded the money I was told they don’t do refunds. How do you pay for a service and when the service is not done the contractor keeps the money? That doesn’t sound for or legal. ... More

Horrible experience with Brian, sales consultant. He withheld information and lied about it. When we raised concerns once we found out the truth, Megan (Brian’s manager) asked Brian about we reported and reported a response back from him which contradicted what he told us. We went straight to Brian to clarify the inconsistency in what he told us verse what he told his Manager and were slapped with a harassment complaint and told we couldn’t meet with any employee of Pulte without prior approval a manager present and another person present. When we requested meetings the manager was never available. All this was happening while our home was being built prohibiting us from monitoring the progress of our build and communicate with Pulte about any further concerns. All this happened after a purchase agreement was signed and a significant amount of earnest money was paid by us. We have closed on the home and been in it for 2 months and already had multiple craftsmanship issues, none of which have been fixed at this point in time. Kitchen cabinets and counters are detaching from the walls in move in day, interior door handles have lock knobs that fell off the first time we went to lock the bathroom door, soft spots in the subfloor, miscut holes in cabinets that after many complaints during construction were poorly covered leaving an uneven kitchen cabinet base, we were told this would be replaced still waiting for that to happen. There is a list of items that Pulte signed off on saying they will fix, we are waiting to see if they will honor these fixes. There is not upfront pricing on anything, we asked very specific questions about this prior to purchase agreement signature and what appeared to be pricing for finished product was missing a lot of things, such as electrical(lights in every room are not included in the base price). Every appointment along the way was rushed, once they sent you a message to schedule you had a few days to set the appointment and attend or there were repercussions. Everything is a separate appointment, exterior color selections, then interior selections, than electrical. You have to sign off on everything at the end of each appointment. Would have been nice to make all selections and sign purchase agreement all at once so we knew the actual price and if we were truly able to get what we wanted for the budget we had. We clearly stated our budget prior to purchase agreement and were told we would be able to get what we wanted for that amount and it was not how it turned out. Materials used to build the home are not high quality and for a $700,000+ price tag I expected better quality, not basic builder grade or below. ... More