Pulte Homes Reviews

Read the reviews on this site very carefully. The mortgage process was a teeth grinding nightmare; however, the loan consultant was the saving grace. Mortgage processor asked for information piecemeal and how many times do you need to check with an underwriter for someone who is close to a credit score of 800? Title insurance was wonderful. The pre-drywall walk through was well done with considerable knowledge and helpful detail shared. While there is no doubt the structure is well built, some interior finishes are low quality, overpriced and contractor final work is sloppy. If there are quality checks on interior contractor work it’s not done to the highest regard as the house structure itself. There was ceiling paint on hardwood floors and the marble fireplace that I needed to remove. Kitchen cabinet uppers have chips where handles have been screwed in, dents and one has a screw end visible beneath where the molding was attached. The water from the fridge and kitchen faucet tastes terrible and has a plastic odor. After repeated follow up on the issues, one to the customer care manager (no reply) and a colleague (3 follow ups), I’m advised the water is piped the same as every home out here and it’s definitely safe. Hmmm..so why does it smell and taste so bad. The rest of the items need to wait 11 months. These are basic things that the builder should own and rectify without delay. Sadly, very disappointed. ... More

We had a difficult issue with Pulte, as they reneged on their own contract, causing closing delays. Do not buy from them without using your OWN lender and title company!!!

The sales process was smooth. The quality of the finishing, (trim work, tile installation, painting) was low in my opinion. The superintendent for my build came across as helpful but his follow through has been poor as far as making sure the finishing issues are resolved. Unfortunately some of the repair work has resulted in more damage/poor workmanship than before the repair. The house closing was moved up 3 weeks from its original date and the quality of the final product seems to have be sacrificed to make this happen.

I bought a $1.2m home and had a field construction supervisor INTENTIONALLY damage my home and property, I have photo evidence and no one seemed to care. You think that is hyperbole but it's not.

Within a month of living in the home we have had multiple issues with electric work, plumbing, garage door, seals for faucets and floors, nails sticking out in the carpets. I believe we’ve had 4 different electricians that have had to come fix things and 2 different plumbers for multiple issues. I would highly suggest anyone who is purchasing get their own third party inspector to make sure work is done correctly. Warranty manager has been quick with scheduling people to get issues fixed but there shouldn’t have been so many issues to begin with

So many issues with pretty much everything, flooring, paint, boot bench, electric problems, missing hardware in bathrooms etc.. The Project manager was doing his best and was Extremely helpful. Nonetheless, this house, the way it is build is not worse what we paid for it. It’s a shame

They tell you things have been ordered, but they haven’t. They insist that work was done because they believe the contractors over the homeowners—the ones who see the problems every day and know nothing has been done.

We chose the best in line kitchen to get better look. The sample showed to us was very different than the actual material installed. They seem ugly to us and we are very unhappy. We raised the concern to sales office and they said team will not be able to help us. Sales office should have the true representation of sample that is planned to be installed. Kitchen is most important to us and we really need Pulte's help to resolve issue

Horrific finishes and poor communication. Was told to trust the process and left with the job incomplete.

I am been having a couple of issues and had to contact multiples times and will be already two month and not been fixed.

Pulte needs to slow way down on the build process. While we have found Pulte responsive to fixing things, it seems we are always discovering things that aren't right. It definitely does not make us feel like our investment matters when we see so many cut corners and inconsistencies.

The quality of work I feel is sub par for the price of the house. They rush you through closing and the buyer pays a penalty if they delay closing for any reason, but the Pulte can delay without recourse. We moved into an unfinished home, unpainted exterior, and 8 weeks later, still no sod and an incomplete punch list. With the weather being a slight factor on some of the above items, I still feel it was poor planning on Pulte's part. My advice to new home buyers with Pulte is to stay on top of them every step of the way. Do not settle for less than you expect and keep pushing them. In the end, we are happy with our home, despite the issues and unfinished list... We will keep pushing to get everything completed. They do complete the work, it just takes many attempts and follow ups... ... More

I was very disappointed with the attention to detail, or lack thereof, that was placed into my home. I have been through home builds before, but this one was not favorable by any means. For the amount we paid, you would have thought that there would have been multiple eyes onsite to ensure quality control was happening. Instead we have damaged wood all over the place, specifically little chips throughout our craftsman trim, and paint that looks like an orange peels texture. I don’t understand why this happened as I pointed it out on several occasions. I don’t think it’s acceptable to receive a home that has wood filled in with “mud” or some filler - but the project manger specifically told me that the FROG often gets overlooked. I also don’t see how Pulte sells a craftsman trim, but somehow leaves trim nails sticking out in 3/4 of the doorways, slightly ironic. I had to call out the drywall on multiple occasions as there were spots that weren’t properly finished or dings and dents that were completely overlooked. The orange peel paint is probably one of the most aggravating things to look at considering it was probably the easiest to remedy at the time of application. The legs of our island were damaged and dented - of which had I not called it out, I would have been stuck with it. The cabinet paint was dinged up by the workers. I had to pitch a small fit over considering it’s the focal point of the house. Our yard also was missing a bunch of sod and it has been a fight since our closing to get this done, which is still an outstanding item. The moral of the story here is buyer beware and pay very close attention. You would think you would get what you pay for, but then again, not so much these days. Once you go through the process make sure you document everything. ... More

The quality of our home is not what we expected to be getting for a $300K+ home. All of the work was hired out and was done very quickly. The walls are not straight and the caulk work is horrendous around the house. When brought to the project managers attention we were told that the work that was done meets "pulte standards" so nothing would be done to fix it. The house overall is beautiful but the detail aspect of the home is very poor.

For the money I could have built me a home to my liking and of greater quality. Location is what got me here.

Look up the long list of issues that were not addressed prior to moving in.

Made settlement 12/19/19. Walked into a filthy bug infested house and had to use master key because ours wasn’t delivered yet. Subcontractors rarely show or call for scheduled appointments. They don’t take responsibility for their work but quick to blame others. i.e.leaking window still not fixed. Warranty manager NIC is a saint without him nothing would get done post settlement. Nobody other than Nic takes responsibility and respects the homeowners. General consensus of our neighbors is similar to the above. When I told the design center what I wanted to upgrade she was rude and abrupt. Called with a question her comment was “ it is what it is”. Which is unacceptable. Hopefully this will help others in making move pleasurable. ... More

We love our new home, however the buying/building process was unbearable. Our Sales Associate, Blair, was condescending and somewhat rude during the entire process. She rushed us through our choices and didn't offer many that were available. There was never a time where we felt she truly cared or understood our wants and needs. Our sales contract was signed in June 2019. Our first walk through was on July 15th. At that time, we were given a closing date of September 26th. We had a home to sell and Blair continually hounded us about putting the home on the market. We listed the home on August 14th and it sold on August 16th. To make a long story short, we never closed on our new home until December 17th. We lost our buyer and he ended up suing us for breach of contract, costing several thousand dollars that Pulte would not agree to assist with. Also, our home was appraised at $12k less than the selling price and Pulte would only take $6k off. The home is beautiful, but still has minor issues that were supposed to be fixed before we moved in. The house was never cleaned before we moved in, so we had to do it ourselves. Pulte told us the subdivision was in Morrisville, but it's actually in Durham. These kind of things were continual and expected throughout the entire process. We have a list of items ready to send to the Construction Manager before our 90 days is up. We'll be curious to see if we get a response. I emailed two simple questions to him a month ago and still haven't received a response. ... More

Less than 2 months moving in, with the rain This week I have a water leak through the AC vent and window from the half bathroom downstairs. Reported and after 3 days no answer. Bad quality of material and labor. Where is the field manager from 218 Eagleson??????? The house can get flooded and nobody cares.

Takes several follow up calls to get response. Unwilling to mitigate noise issue emanating from Pulte owned model next to our new build. Four year old pool motor left on 24/7 and rattles. Attitude that we should take up with future purchaser of the model home rather than current owner (Pulte)..."not their problem". So beware of buying a model or spec already built.

I had to switch lots because the front elevation of my original home was drastically changed and would no longer allow access for my physically handicapped family members. There was no communication from Pulte about the change, I discovered it during my initial walk through, after construction had begun. The new lot was a compromise on my part, as it did not have the same benefits as the original, but I decided to go with it. Switching lots slightly delayed my closing date, but I was mostly able to transfer everything over from the original contract. Upon closing, the tiles in my bathrooms had to be ripped out and replaced because they were wrong and I spent the first few days in my new home allowing access to tilers. I have a laundry list of items that will need to be addressed through the warranty. Everything from crummy paint jobs to crooked installations. While many things do look nice, there are also a great many details that look like they were lazily slapped together. One reason I chose my new lot was because it had no rear neighbors. I was told the area behind the home would remain green and lush with trees and grass. Less than one month after closing, my HOA fees went up $30/month because they “forgot” to add insurance to the monthly assessments. Less than 2 months after I moved in, the green area, newly planted trees, and quiet bike path behind my home were ripped out to make way for a parking lot. The beautiful, natural view I was promised would never change is now a dirt pile awaiting ugly asphalt and concrete, to be filled with strangers’ cars, not 10 feet away from my driveway. There has been no communication from Pulte about the change, I have been trying to get information from them on how/why this decision was made, and how/why Pulte feels they can change an agreement after they’ve taken our money. Not to mention they’ve been working on this parking lot for almost two weeks, and the heavy equipment being used has been shaking and rattling my home to the point that pictures have fallen off the walls and items are being shaken off of shelves. I am angry and frustrated with Pulte for one instance after another of pulling the rug out from under their customers. The ladies who work in the sales office have been as kind and helpful as possible, but they can only do so much. Pulte needs to step up and treat their customers with integrity and honesty, and keep their word instead of changing the terms after a contract is signed. ... More

Looks nice but the not really satisfy with the quality of product used. Lots of cosmetic things are unfinished. Tried to reach the builder but said to contact costumer service, did but no response.

When we moved into the condo, we found two problems that should never have happened. First they installed the wrong size damper on the heat (net result, no heat on the first floor and too much on the second). Four days later, the problem was fixed. Second, when the closet shelves were installed, the drilled through a PVC waste pipe. The leak is now fixed, but I am still waiting for them to repair the closet.

First, the good. The main employees you deal with are great people. They really are. But the line is pretty much drawn there because their hands are tied to corporate policy that’s not conducive to a quality product. Answers to questions and problems are “the labor force is terrible”, are not acceptable and should never be when buying a half million dollar home. Several subcontractors just flat out do not care about the quality of their work. I’m not sure why but it’s really none of the consumers concern. The end result though is a poor product. I bought a Pulte home back about 1 years ago and the experience was so much better then. Not anymore. ... More

Though we are finally getting things addressed, it has taken 2 months, and numerous complaints to regional management. Our sales person, Ellen, has always been upfront and responsive. But we know there is only so much she can do.