Pulte Homes Reviews

Quality of workmanship is not what I would expect for a half million dollar home. Most of the work seems to be subcontracted out. Their response to issues have been extremely slow.

It was a rush on closing on our house never had a chance to address all house issues Exhaust vent above microwave still leaks leaving a greasy residue. Disappointed

Cleanliness throughout Check air filter to furnace windows. Check every installation fixtures. Check every light and every switch in every room. Make sure all appliances work , all doors and draws operate as they should. We have had several issues from plumbing to electrical to minor structure though the response is good it doesn't ease the trust of the quality to value of the home. We love our new home we just don't like all the inconviences we experienced so far in our first two months.

We love the house. But there are so many cosmetic issues after closing. The manager on site seems like he didn’t regular his contractors on their workmanship and the quality of the house before closing on the house. After, closing we had to call in and address alot of problems and he was very selective on which emails he wanted to answer or reply. He was very unresponsive. For example, we contacted him about the issues and asked him to schedule for repair services he didn’t answer at all and it been like 2 weeks. I had to call costumer services and they told me they would have him to call me to explain and still nothing. We are very unhappy and disappointed. ... More

6 weeks after closing we still have outstanding items from Weather list. Our Field Manager keeps promising to resolve but then never does.

Field manager was great but after closing, several requests for repairs went 100% unanswered, which we have never experienced from other developers before. Very disappointed. Until now, we still have not received a call or email regarding requests. So poor.

All of the Pulte folks tried their best. And actually the sub contractors were friendly and responsive, and fun to talk to. The trouble is when they finished their respective job there was little or no responsibility placed on them to leave the job completed in a workmanship like manner which includes leaving the job site clean and hazard free. I thought that there was little or no accountability placed on the sub contractors unless I complained. Then, perhaps, my concerns would be heard. I would be afraid to not do my own supervision.

I was shocked at the condition of my wood floors when closing. There should have been some type of covering on them.. The mud was horrible and it took me 3 cleaning to get it all up. There was paint on the floor and also on some of the dark wood. There were screws under the cabinets that had to be pulled out and holes were made. the calk on the fire place is a disgrace. The front door had a large gap and cold air was coming through, the garage entrance to the house would not even close unless I through my whole body weight against the door.

I submitted my 30 day checklist on Nov 15th and have not heard back from anyone (Dec 5) on when the issues I reported will be resolved. I contacted CAC@pulte.com on Nov 29th and they said someone would contact me? Haven't heard from anyone. (Dec 5) There has also been a lot of problem with landscaping collapsing on this block over the past 2 weeks and it has to do with Packing that wasn't properly done when pipes were laid to the sides of houses. There is confusion on who is responsible (Arizona pipe or Desert Valley) and what the reporting process is, there isn't one? you contact Pulte Reps and no one responds. You call Desert Valley Landscaping and they are too busy or don't want to spend anytime resolving the issues. They send someone out and they put rock on it to cover problem so you can't see it. Not happy ... More

Most expensive tract house we’ve purchased. We’ve dealt with four other tract builders. By far our experience with Pulte has been the most disappointing of them all!

The worksites are not clean and cannot believe that areas that I am finding glue and messy painting and we paid extra for site finishing and not sure we received what we paid for. I have nails sticking out of doors and dents in utility doors along with chips and cracks in our granite countertops. We cannot believe how much silicone that we are having to clean up in the bathrooms. Just not the quality we were expecting for the price that we paid. This coming summer we have outside that need to be addressed. And we could not believe that on the garage walls they cleaned their caulk off on our walls...so we have that to look at too. Also they cleaned their caulk off on our siding which cannot be clean-off so we are having to wait to have the siding replaced. We have to believe that all of this is costing you more money...so why not slow down and treat these houses as your own versus slapping them up as fast as you can. Also we have to continue to have workmen come in and fix the issues and we are getting tired of this too. ... More

The quality of the house was disappointing. Uneven flooring, walls not straight or levels and the siding is not straight and has many bulges

Pulte seems great on the surface, but the more 3rd party inspections we had and the longer we live in the house its very clear how bad of a job they did and covered parts up so you wouldn't notice. We had shelves falling over after 2 months of use, our garage drains towards the house, not out the garage door, doors hung wrong, tack strips poking through the carpet to the point they were drawing blood if stepped on, with no one offering to properly fix anything and just add more band aids over top. Some of my issues I pointed out during the buying process, was promised it would be fixed, promised it did get fixed then later I find out that none of that was true and its the exact same as it was before. All they care about now is money, not quality, or making good homes. Most of the contractors don't show any pride in their work, and its clear that instead of getting a slightly better contractor, Pulte just hopes you don't notice. Some things are done beautifully though, for example our tile work was done suburb. I hope in the next few years I can fix all the issues they have left me and have the home that I paid for. ... More

I feel this House was rushed to be built and closed on for financial gains. Numerous craftmanship and material issues, most that were addressed at walk through, have not been resolved. It is now two months past closing and we're still waiting for simple things to be repaired and or replaced. This was my first time purchasing a new home, and it has been far from a pleasant experience for me or my family.

Pulte good on buying end. Needs continual follow up post purchase. Pulte staff very good.

We've been trying for years to have a new house built. We decided to go with Pulte because they had the floor plan we liked. During the build process, communication was pretty weak. They were 5 months late completing the house. During this time, getting updates was difficult. When it came time to close, the closing agent didn't have the most up to date paperwork (good thing I was paying attention). When we took delivery of the house, we began to notice just how poor the finishes actually were. Most of the doors have either finish or open/close defects while the majority of the trim (door jams, baseboards, etc) is of poor quality. The grout is the wrong color or suffers from efflorescence, not sure which. There are hollow tiles (poor contact to the floor), entry way threshlds that pop off, wrong toilets, thin spots in the front landscaping cover, mismatched stucco patchwork, the quartz counters chip and stain easily and the list goes on. Next time we'll pay a little more attention to the quality of the model and inspect some of the quick move-in units before we commit to build. Pulte will be at the bottom of our list, if on it at all. Anyone who buys a Putle house should be prepared to lower their expectations or be disappointed. ... More

Moved into our house for over a month, and have found several issues. Broken tiles covered with caulk, running toilets, shoddy painting, bent window screens, leaking shower heads. We work full time jobs, Pulte can’t come to fix issues on the weekend. Buyer Beware

The thing that really bothered me was at the walkthru; the Pulte guys gave me an assurance that "If I needed anything to just reach out to them". Well I did. And no response. Guess they did not care anymore since the unit was sold. It was all song and dance.

Still waiting on getting items to be finished that should have been done at closing.

Use extreme caution on knowing all the rules, associations involved and before you sign off on walk through go through it with a fine tooth comb. In fact spend the money for a home inspector even though the house is new.

Every time we discovered a mis-communication or error during the construction phase, we were told there was nothing that could be done, or to hire an independent contractor after the house was completed. Not one accomodation that we requested was made (for example: a 2nd sink in the kids' bathroom or a washer/dryer hook up in the garage). When it was discovered that there was an error in the back yard layout and we had no way to get a wheel barrow through, the foreman promised us a 2nd gate to remedy the issue. Yet, he then told his managers that he never made that promise. Sandy and Chiristi were the only two employees who were people of their word and we could trust in this process. Upon completion, so many details were left unfinished. One minor example was we couldn't figure out why our outside lights didn't work. When we looked closer, there were no lightbulbs and the styrofoam packing was still inside the fixtures. Overall, we are going to be very happy in our hew home, but the sales pitch and exclamations about 5 star customer service and attention to detail, fall short on many levels. ... More

You expect builders to overcharge for upgrades however I have been disappointed in the lack of pride in the workmanship. I have many things that still need to be fixed such as painting touch ups inside and outside, wires that need to be properly pulled into the ceiling, concrete touch up on driveway, and the house is infested with ants (how does that happen on a brand new house?)

Very nice people, but a cumbersome process to get any warranty work completed. We have been waiting 6 weeks for touch-up paint.

Don't get me wrong, we love our home, but we've spent weeks having to touch up the details in our home ourselves because the painting was shoddy and the cabinets looked thrown up in a hurry with visible gaps everywhere. Plenty of nice aspects to the home, too, but we constantly had to stay on top of the builders to do good work and fix mistakes.

We were pleased with initial construction but concerns after closing have been difficult to get resolved. Has required multiple requests, multiple follow ups, multiple submissions of texts, emails & Pulte website service forms, promises to get back to us in two business days but receive no response.