Pulte Homes Reviews
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What Real Homeowners Say About Pulte Homes
With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16188 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.
Pulte Homes
has 4 out of 5 stars overall
16188 Reviews
Customer Reviews
*****
- Craig A.
- Verified Homebuyer
- October 13, 2026
- Mesquite, NV
Some of the process has been great yet some has been dismal. The inside finish work and the paint has not been good at all. Poor craftsmanship and it appears there is a lack of pride in doing a good job by some of the subcontractors, or trades, as the construction managers called them. The finish work appears to have been rushed to completion to meet a build deadline established at the beginning of the process. Once we took the keys our construction managers have been difficult if not almost impossible to get a response to texts or calls. Our sales representative was, and is, fantastic. The ...
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear your sales representative, design team, and warranty team have provided such positive and responsive support throughout your experience! We’re sorry, however, that workmanship and communication after closing did not meet your expectations. We appreciate your candid feedback and will ensure your comments are shared with the appropriate teams for review. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
The $2.2 million dollar house was built with lowest grade wood, uneven tile work, and lower appliances/bathroom glass by unqualified employees
- Anonymous
- Verified Homebuyer
- October 13, 2026
- Las Vegas, NV
I would not recommend to buy a pulte home in ***** as they have ***** cases against them.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear that you are unhappy with the quality of your new home. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Bad quality of building materials
- Jin G.
- Verified Homebuyer
- October 12, 2026
- ORLANDO, FL
Sliding doors have the water leaking, bugs intrusion, airflow due to the holes/open spaces. Windows have the water leak. Doors have open spaces so bugs came in the house. Air condition duct leaks, etc
Pulte Homes responded:
Thank you for bringing this to our attention. We are truly sorry to hear about the concerns you're experiencing in your new home. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 3
Amazing experience all the way long.
- Camila C.
- Verified Homebuyer
- October 11, 2026
- ORLANDO, FL
We had an amazing experience all the way long. And even after, we do had some issues, but everything was solved asap.
Pulte Homes responded:
Thank you for sharing your experience. We're delighted to hear that you had an amazing experience from start to finish! It's wonderful to know that any concerns you have had have been quickly resolved. Welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mostly satisfied
- Anonymous
- Verified Homebuyer
- October 11, 2026
- Las Vegas, NV
Overall satisfied, however, we were not happy with no towel bars in the master, no linen closets in the entire house, and lack of an extra window in the downstairs bedrooms - both are very dark because of the outside cinder block divider between homes. Also upstairs living room could use an extra window across from the kitchen to bring in more light. Floor plan is awesome -works great for us.
Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that you are enjoying the floor plan of your new home and are overall satisfied with your experience! We appreciate your thoughtful suggestions regarding additional windows, storage space, and bathroom features and will share your comments with the appropriate team. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Great Experience
- Alan E.
- Verified Homebuyer
- October 10, 2026
- Clermont, FL
Everything went smoothly and Matthew has been very responsive to fixing small issues we had.
Pulte Homes responded:
Thank you for sharing your feedback. We're delighted to hear that you had a great experience and everything went smoothly! It's great to know that any concerns you have had have been quickly addressed by Matthew. Welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall wonderful and stress-free process.
- Anonymous
- Verified Homebuyer
- October 10, 2026
- Buckeye, AZ
Our construction Manager, Art was very communicative, helpful and knowledgable about the entire building process. He answered quesitons immedicately. We were from out of state, and he made sure that we got weekly updates and photos of our house progress.
Pulte Homes responded:
Thank you for sharing your experience with us. We're thrilled to hear that you had a smooth and stress-free experience throughout your process, especially while being out of the state! It's wonderful to know that Art was helpful, responsive to your questions, and kept you informed throughout the process. Congratulations on your new home! ^KH
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Review
- Trent L.
- Verified Homebuyer
- October 09, 2026
- Saint Paul, MN
Mason was really great to work with. He was always very responsive and knowledgeable.
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a positive experience while working with Mason! It's wonderful to know that he was knowledgeable and responsive throughout your process. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Simple and satisfying
- Thomas G.
- Verified Homebuyer
- October 09, 2026
- New Lenox, IL
Our sales rep Ron made the process very easy and was a huge help in the buying process.
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that Ron helped make your experience such a great one! Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I am thrilled to be home.
- Anonymous
- Verified Homebuyer
- October 07, 2026
- Brighton, MI
Everyone on the team was professional and the process was seamless. I am in love with my new home.
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a positive experience with our team and are loving your new home! Welcome home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Above and beyond expectations.
- Luevonna L.
- Verified Homebuyer
- October 06, 2026
- Estero, FL
Overall, my experience with Pulte Builder for the Verdana subdivision was excellent made possible by the Construction Manager and sales consultant. Home was finished early and closing moved up one week. Unfortunately, my experience with Pulte Mortgage was totally unacceptable. Justin
Pulte Homes responded:
Thank you for sharing your feedback. We’re thrilled to hear your experience was excellent and that your construction manager and sales consultant helped make the process such a positive one! We’re sorry that your experience with our mortgage team did not meet your expectations, and we’ll ensure your feedback is shared with the appropriate team for review. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
actually the experience went quite well.
- Ronald R.
- Verified Homebuyer
- October 06, 2026
- Parrish, FL
I would put the rating of my experience much better and I've had with previous home buying experience.
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had such a positive home buying experience with our team! Congratulations on your new home and welcome to the community! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Sales are good but coming to the build & field manager experience. It was not great. My field manager was changed mid-build. Both were not responsive.
- Anonymous
- Verified Homebuyer
- October 06, 2026
- Delaware, OH
Not responsive field/build managers. Surprisingly they respond close to build & stress out for giving them good reviews. They care very much about the reviews but not a good customer experience. Also, they stop responding post-close with any questions.
Pulte Homes responded:
Thank you for bringing this to our attention. We’re glad to hear you had a positive experience with the sales team, but we’re sorry the communication and support throughout construction and after closing did not meet your expectations. We'd appreciate the opportunity to learn more about your unaddressed questions, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 4
Responsiveness 1
Rushed construction towards the end, lots of warranty claims in first month
- Anonymous
- Verified Homebuyer
- October 06, 2026
- Celina, TX
We pointed out so many defects during construction that sat unaddressed for weeks and months until the week before closing. A mad rush to address everything at the end commenced, which did result in fixing some things but others had to be addressed a second time. After moving in, we found even more issues which required warranty claims with the builder. The warranty process has been fast and effective at least, but we have never had to make this many claims before ever. If you build with this builder, you have to be relentless with your demands to meet your standards, otherwise they will let ...
Pulte Homes responded:
Thank you for bringing this to our attention. We’re sorry to hear the construction process and timing of repairs did not meet your expectations, particularly with concerns remaining until just before closing. We’re glad, however, that the warranty team has been responsive and effective in addressing the items identified after move-in. We appreciate your feedback and will ensure its shared with the appropriate team for review. ^KH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Pulte exceeded our expectations in many ways
- Donna M.
- Verified Homebuyer
- October 05, 2026
- North Port, FL
quality of construction and included features was amazing
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that your experience and your new home exceeded your expectations! Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Anonymous
- Verified Homebuyer
- October 05, 2026
- Las Vegas, NV
We had a great experience. Our salesperson was very honest and forthright which is the reason we initially chose the Pulte neighborhood over the other builders in the area. Working with the construction manager was a fantastic experience. He is a first class professional and quickly resolved any of the minor issues we had during the move-in process.
Pulte Homes responded:
Thank you for sharing your feedback. We’re thrilled to hear your salesperson’s honesty, and guidance helped you feel confident in choosing Pulte and that your construction manager provided such exceptional support throughout the process! It’s wonderful to know any minor concerns were addressed quickly. Welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It was a great experience for us, I'm glad we went with Pulte, thank you very much for everything I would strongly recommend to anybody looking
- Anonymous
- Verified Homebuyer
- October 05, 2026
- Bradenton, FL
It was a great experience for us, I'm glad we went with Pulte, thank you very much for everything I would strongly recommend to anybody looking
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a great experience throughout your process and are happy with your decision! Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Should've thought longer
- Anonymous
- Verified Homebuyer
- October 05, 2026
- Plainfield, IL
Poor communication, false promises and lots of loose ends. No consistency in project manager, lack of knowledge of basic things along the way. Many times I was told sorry, we're changing hands right now.
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear the communication and coordination throughout your homebuilding experience did not meet your expectations. We'd appreciate the opportunity to learn more about your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 1
Worst experience - Biggest mistake of life, Sales Person ***** for selling
- Anonymous
- Verified Homebuyer
- October 05, 2026
- Aurora, IL
Can't believe Pulte can do this with me, being new and first time buyer, Sales person *****, fooled and sold us with incorrect information. I felt cheated and lost all of my money and repent each single day.
Pulte Homes responded:
Thank you for bringing this to our attention. We’re truly sorry to hear your first homebuying experience left you feeling disappointed and that the information provided during the sales process did not align with your expectations. We'd appreciate the opportunity to learn more about your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Not a quality build for finishing’s many basic items used are poor quality material and poor craftsmanship
- Anonymous
- Verified Homebuyer
- October 05, 2026
- Aurora, IL
Construction materials and basic materials used Not a quality build for finishing's many basic items used are poor quality material and poor craftsmanship
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you are unhappy with the quality of your new home. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
Awesome
- Anonymous
- Verified Homebuyer
- October 01, 2026
- Saratoga, CA
Excellent build and service. Thank you Mary and Ross for going above and beyond.
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a positive experience and are happy with your new home! It's wonderful to know that Mary and Ross went above and beyond throughout your process. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home buying experience
- Martin J C.
- Verified Homebuyer
- October 01, 2026
- Clermont, FL
Our home buying experience was not without problems. However Pulte was very responsive to our needs and requests. Even after settlement we had issues that could have been walked away from by any other company. But Pulte and their representatives mad it right.
Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear our team remained responsive and supportive throughout the process, especially when concerns arose after closing! It’s wonderful to know the team continued working with you to make things right. Welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall very good.
- Anonymous
- Verified Homebuyer
- September 30, 2026
- North Reading, MA
I had an excellent buying experience with the Pulte sales consultant. I found him to be very professional, knowledgeable and trustworthy. He was always available to respond within a timely fashion. For me he made the process and sales experience very enjoyable. The location is a very nice and very community oriented. As for the building material I believe the Pulte Builders uses quality product. I did not have the opportunity to pick and choose the materials since the unit was already built. I have had some issues since I have moved in. After few days I had no hot water in the unit. It ...
Pulte Homes responded:
Thank you for sharing your experience with us. We're delighted to hear that you had a positive home buying experience due to your sales consultant's efforts! We’re sorry, however, to hear about the concerns you’ve encountered since moving in and the time it took to resolve the hot water issue. We'd appreciate the opportunity to learn more about your unaddressed concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Verry Horrible experience
- Anonymous
- Verified Homebuyer
- September 30, 2026
- Atlanta, GA
The administrative staffs are very lazy, not trust worthy, and very inconsiderate. I kept sending documents to them and they NEVER review the documents instead, they keep requesting for the same documents over and over again looking for ways to make me pay more on the house. They are very inconsiderate,
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced throughout the process, particularly regarding repeated document requests and communication. We appreciate you bringing these concerns to our attention and will ensure your feedback is shared with the appropriate team for review. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Awesome experience
- Anonymous
- Verified Homebuyer
- September 29, 2026
- Davenport, FL
The quality of the materials used to build the homes. The well structured floor plans. The spacious rooms
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had such a positive experience throughout your process! It's great to know that you are happy with the quality of your new home, the floorplan, and spacious rooms. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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