Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15340 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars in All Areas
15340 Reviews in All Areas
Customer Reviews
Our Construction Manager Nick was great as was Krista.
- Stephen J.
- Verified HomeBuyer
- August 15, 2025
- Myrtle Beach, SC
After close is still an issue.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're glad to hear that you had a great experience with Nick and Krista! However, we're sorry to learn that you are having concerns after closing on your home. We'd like to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Elgin, IL
- Carlos G.
- Verified HomeBuyer
- August 13, 2025
- Elgin, IL
The sales team Vickey was great, she helped us from the first time we walked in and she answered all the questions and concerns we had, 5 starts for her. Construction manager Carson was great as well. He knew his stuff and very detailed explaining all the house features. 5 starts for him Lending department, pulte mortgage was the worse. They kept asking for documents that I already sent, weeks went by without any response, it was 7 days before my closing and they yet had us qualify for the loan. It put us on a bad spot specially since we were moving from another state. I cost us thousands ...
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear that Vickey and Carson provided such great service and helped make your home-buying experience a positive one! That said, we’re truly sorry for the frustration and costs you experienced during the lending process with Pulte Mortgage. We have shared your comments with our leadership team, so they are aware of your experience. Thank you again. ^KH
Total Score 3
Quality 5
Trustworthiness 3
Value 4
Responsiveness 1
Experience with builder met expectations
- Michael T.
- Verified HomeBuyer
- August 10, 2025
- Monroe, NC
We knew what we were looking for so the the contract process went well. The sales office and builder performed well. Two problems existed with the experience. 1) Financing through Pulte Mortgage was extremely frustrating. Also, the extra financing incentives offered proved more costly than beneficial. 2) An after closing upgrade we agreed to pay for, out of pocket, did not occur after many calls to the contractor and reaching out to the sales office for assistance with the outstanding matter.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. While we're glad to hear that you had a good experience with our sales office, we’re truly sorry for the frustrations you experienced with financing and the outstanding post-close upgrade. We’d like the opportunity to learn more and help work toward a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
As first-time home builders, our experience was mixed.
- Anonymous
- Verified HomeBuyer
- August 07, 2025
- Brownsburg, IN
While the sales and design phases went smoothly, we were disappointed with the construction process. Although we were assigned a construction manager, it quickly became clear that we needed to be our own advocates throughout the build. On our own initiative, we discovered that plumbing for a second shower head in the master bath was missed. Additionally, the wrong paint color was used throughout the home, requiring a complete repaint. We also identified cracked roof trusses that needed to be addressed. Although our construction manager promised to send pictures confirming the roof trusses ...
Pulte Homes responded:
Thank you for sharing feedback. While we’re glad to hear your sales and design experiences went smoothly, we sincerely apologize for the construction issues, missed details, and lack of follow-up that impacted your experience. We understand how frustrating it is to encounter workmanship problems after move-in, especially on a major investment. We'd appreciate the opportunity to address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Responsiveness
- Dennis B.
- Verified HomeBuyer
- August 06, 2025
- Aurora, OH
8 weeks in and still waiting for grade approval so we can install landscaping. Temporary utility mast still in yard
Pulte Homes responded:
Thank you for bringing this to our attention. We're sorry to hear about the delay in your grade approval and the utility mast removed. We'd like to look into this further, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Need to improve communication with buyer
- Linjun B.
- Verified HomeBuyer
- August 06, 2025
- Saint Augustine, FL
Keeping good communicated with buyer is important and closing process is not as clear as it is supposed. Building process is rushed. The buyer has to remind the builder several times to fix the problems and not all concerned issues are repaired timely. During mortgage application process and mortgage transfer process, buyer has to call several times, leave voicemails to find the right person and get updated information. Need improvement.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience, from feeling rushed in the process, lack of resolution of your concerns, and communication issues. We'd like the opportunity to learn more so we can address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Banner park
- Shakir Z.
- Verified HomeBuyer
- August 06, 2025
- Menifee, CA
Overall, it feels like corners were cut throughout the construction process. Attention to detail appears to have been lacking in framing, stucco, sealing, plumbing, and electrical work. I can’t even remember how many times I’ve put in for service request and I’ve only been in for two months. My Tesla battery nearly exploded. The whole neighborhood is going to have to replace their batteries because of the wiring issues.
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about the concerns you have in your home, especially the electrical work and lack of follow up on your service requests. We'd like to escalate your concerns to leadership for review, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 4
Hard to know what you are paying for, questionable quality
- Anonymous
- Verified HomeBuyer
- July 27, 2025
- Brownsburg, IN
Very hard to know what you are getting for your money, little flexible in design and build. Yard quality very poor. Some subs did subpar work.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the challenges you faced with design flexibility, yard quality, and workmanship. If there’s anything we can do to help address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Poor quality in designin the yard and finishing details
- Juan M.
- Verified HomeBuyer
- July 24, 2025
- Delray Beach, FL
Beware of the details such as finishing windows, Drywall’s painting, floor, uneven floors, etc. The yardwork, sloppy, holes, missing plants, etc.
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're sorry to hear about your concerns with the finishing details and landscaping. We'd appreciate the opportunity to learn more and help address these issues, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Pulte review experience was just ok. The construction manager was the only positive person I dealt with and he deserves a raise.
- Anonymous
- Verified HomeBuyer
- July 24, 2025
- Plainfield, IL
The construction manager was amazing. Can’t say that about the rest of my experience buying from Pulte.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a great experience with your construction manager. Yet, we're sorry to learn that the rest of your experience did not meet your expectations. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Great sales, Bad design team. Ok construction
- John G.
- Verified HomeBuyer
- July 24, 2025
- Lemont, IL
The sales department was fabulous. Especially Jenny. The design team needs a complete overhaul. Not enough time to select what you want. They were not knowledgeable and they were extremely misleading. We did not get things they said we would like Slow close drawers in the cabinets. We paid for them but never got them. And the construction team said that wasn’t an option. It was too late to change anything. Sean’s on the woodwork in the cabinets are very visible, used bad paint all throughout the house. We have been in the house 5 weeks and our front door has had to be “repaired” twice already ...
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear that Jenny and the sales team provided outstanding support, but we’re truly sorry the design and construction phases didn’t meet expectations. The issues you've described, from missing features to repeated repairs so soon after move-in, are unacceptable and we'd like to make leadership aware of this. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Don't sign off too soon!
- Dale H.
- Verified HomeBuyer
- July 23, 2025
- Mentor, OH
I would tell buyers to hold off on completing evaluations until after living in home for a few weeks. My issues were dismissed or deflected after title transfer.
Pulte Homes responded:
Thank you for taking the time to provide feedback. We’re sorry to hear that your concerns were not fully addressed after closing, and we understand how frustrating that can be. We'd like the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
Homeowner
- Anonymous
- Verified HomeBuyer
- July 16, 2025
- Westfield, IN
Framing isn't square, and the finish work isn't great. Do not believe that you will get a complete landscaped yard unless you're willing to accept all weeds in the back and standing water. Without a landscape warranty, they will simply shrug off the poor landscape job, resulting in the new homeowner having to pay thousands of dollars to correct the backyard.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're sorry to hear about the framing and finish quality concerns, as well as the disappointing landscaping experience. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Juli was exceptional and attentive to our needs. Eli was very good.
- Nadine D.
- Verified HomeBuyer
- July 16, 2025
- Bonita Springs, FL
Very easy experience .
Pulte Homes responded:
Thank you for sharing your feedback with us. We're glad to hear that you had a smooth and seamless experience. It's great to know that Juli and Eli played a large role in making it such a positive one. Enjoy your new home! ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Disappointed
- Michael A.
- Verified HomeBuyer
- July 16, 2025
- Wilmington, NC
Overall the experience was not what we expected. The home took 3 months to start after we signed the contract. It turned out that Pulte didn’t even own the lot and work had to wait until they finalized the purchase of the land. In the end they delivered late by 5 weeks. So many items that we spotted on the final walkthrough should have been picked up during the build process by the construction managers.
Pulte Homes responded:
Thank you for sharing your experience with us. We're truly sorry to hear that your homebuilding journey did not meet expectations, especially with the significant delay in starting construction and the late delivery. We apologize for the items still unaddressed and would like to escalate them to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
More and more issues with house
- Juan M.
- Verified HomeBuyer
- July 16, 2025
- Brownsburg, IN
The house has more issues than what I expected, it seems like there is not much attention to the little details . The finish on the walls is bad. I have several issues that we keep finding issues that could have been avoided if there was a quality control. I been in the house for 3 month and still haven’t fix one off the main issue that was point out when we inspected it the house which it was the main so sewer line. Also landscaping is bad.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're truly sorry to hear about the ongoing issues you've encountered in your new home. From unfinished walls and unresolved sewer line concerns to landscaping issues, these are not the standards we aim to deliver. We apologize for the lack of follow-up regarding your concerns during inspections. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Hard to get hold for repairs
- Marian L.
- Verified HomeBuyer
- July 16, 2025
- Las Vegas, NV
I love the home. Hard to get hold for repairs.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you are loving your new home. We're sorry to hear you've had difficulty reaching our team for repairs, and we understand how frustrating that can be. That said, we'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 2
Star Rating
- Anissa T.
- Verified HomeBuyer
- July 15, 2025
- Chatsworth, CA
Beautiful homes and we are very happy but there are definitely things they don’t have as sharp as Toll Brothers.
Pulte Homes responded:
Thank you for providing feedback for us. We're thrilled to hear that you are very happy with your new home! If there's anything we can do to help your experience, please don't hesitate to let us know! Thank you again! ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 5
Review for our home with pulte
- Mohamed O.
- Verified HomeBuyer
- June 11, 2025
- Louisville, KY
Overall we are happy with the home. However, the more time we spend on our home, the more realize that the builder materials and workmanship isn't exactly as we expected. Paint is basic and cheap. Landscaping have issues that they don't agree to fix in full. We are starting to notice concrete issues as well that they want to patch up but to me it seems it's just covering bigger issues with the concrete.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you're overall happy with your home, but we’re truly sorry to learn that some aspects have not met your expectations. Your concerns about the paint quality, landscaping, and concrete work are valid. We would like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 4
Value 2
Responsiveness 4
Overpriced
- Adrianna A.
- Verified HomeBuyer
- June 04, 2025
- San Antonio, TX
Shortcuts, cheap materials, poor craftsmanship. Flashing not appropriate size , still waiting to have it replaced and moved in 3 months ago. A/C- poor balance ventilation even after A/C company came to “balance” it. My shower leaks water, so need to get caulking. Some doors don’t latch or handles get stuck. The list goes on..
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are disappointed to hear that you are unhappy with the quality of your home and experiencing these concerns so early on in your new home. That said, we want to ensure leadership is aware of your concerns, we would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Laughable
- Patrick H.
- Verified HomeBuyer
- June 04, 2025
- Brownsburg, IN
well we’re to begin I’ve submitted over ten tickets in not even 2 months of living in my house !! Good thing Mr. Pike is such a great employee or your company would be even worse ! Your project managers are a complete joke and do not care one percent about anyone that has already purchased a home , O and my back door lock has stopped working for the second time in the two months I’ve lived here bravo , your a company who only cares about making $ and not helping the people who buy your homes , again besides Mr pike who is excellent I’d say I’m very disappointed with pulte and would not ...
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re truly sorry to hear about the challenges you’ve faced so early in your homeownership journey. That’s not the experience we aim to provide, and we understand how frustrating this must be. We’re grateful for your kind words about Mr. Pike, it's clear he has made a meaningful impact, and we appreciate you highlighting that. Your concerns about our project management and warranty responsiveness are being taken seriously, and we’d appreciate the opportunity to address them directly. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...
Total Score 3
Quality 2
Trustworthiness 1
Value 4
Responsiveness 5
Nice people to interact with
- Anonymous
- Verified HomeBuyer
- April 22, 2025
- Bolingbrook, IL
They closed the house on time and overall, it looks good and met my expectation. Quality could be better though.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad that your house was finished on time and meets your expectations. However, we're sorry to hear that you have some concerns about the quality. If there's anything we can do to help, please send us an email at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 5
Responsiveness 4
Proceed with caution.
- C D.
- Verified HomeBuyer
- April 15, 2025
- Johns Island, SC
In my opinion we had way to many issues. Issues included, insulation, cement, electrical, communication, and follow through on request requests.
Pulte Homes responded:
Thank you for taking the time to share your experience. We are very sorry to hear that you encountered multiple issues throughout your process. That's certainly not the level of service we strive to provide and want to make leadership aware of this. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Bad Quality High price
- Mrityunjay P.
- Verified HomeBuyer
- April 15, 2025
- Aurora, IL
There are cracks in my new house . This is at the ceiling which is clearly visible . this is not handle properly.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are so disappointed to hear that you are unhappy with the quality of your home and experiencing these concerns since moving in. We want to make leadership aware of this and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 4
Value 4
Responsiveness 4
Great home neighborhood but not a good service
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- Lockbourne, OH
Great home but i doubt the quality and finish details
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that you are enjoying the home and neighborhood. That said, we are sorry to hear that you are unhappy with the quality and finishing details. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Value 5
Responsiveness 1
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