Pulte Homes Reviews

Lot price was very reasonable compares to other builders. Our sales person was wonderful and communicated with us through out the 7 month building process. We moved in mid June, found 12 problems in the house after living there for over a month. Warranty group is great and responsive, but these issues should be avoid if the work were done it right at first place. My advice to new buyers is that they need to hire their own inspector before closing.

Just The finishing touches to be a bit better but they were/are very good at helping resolve any of those issue.

Quality of Home is not as good as like some Home Builder in Dublin and Columbus area,like MI Homes & Rock ford Homes.One thing I would like to Mention that Super wiser Mr.Dale helped us lot address our concern and if we have some questions.He addresses them promptly.Good Luck Dale and stay Blessed

Overall a good and happy experience, some minor issues we came across after closing but are being corrected in a timely and professional manner. Suggestions would be to change out the air filters as soon as possible after closing, register appliances and begin a list of items that need to be addressed for the first year warranty.

After one month many unexpected issues: Light switches and towel racks located in atypical locations, HVAC was wired incorrectly so fan ran continuously, brick work on back of the house not acid washed, concrete step leading to the porch had 6 inch crack/wedge fall out, several paint problems (visible tape joints, missed spots around handles), 3 of the four bathroom sink faucets leak, most doors not plumb so they are "ghost" doors, entire section of roof shingles were not properly sealed and blew off during strong winds, garage door vertical gaskets improperly installed (needed to be reinstalled and repainted). To be fair all major issues were quickly resolved we are still waiting on others. ... More

Purchased a home in the Heartwood neighborhood marked our second home-buying experience, and we wanted to ensure everything was in proper condition prior to move-in. The day before our scheduled final walk-through, we met with the builder’s manager and conducted our own inspection. During that time, we used blue tape throughout the home to identify areas needing attention, including minor touch-ups and an issue where the crown molding above the cabinets had come apart. During the official walk-through the following day, the builder’s manager appeared surprised to see the blue tape marking these items. When we pointed out the crown molding concern, we were taken aback when the manager asked if we had broken it ourselves. This was frustrating, as it’s unreasonable to suggest that a buyer would intentionally damage a home they are about to purchase. While the overall experience was acceptable, this interaction left a negative impression. As a result, we would likely reconsider purchasing another home from this builder in the future. ... More

Disappointed with the quality. Omission of fixtures like towel bars, toilet paper holder, garage unpainted. Up graded kitchen but still not high end appliances. Master shower head is so high we can't reach without a ladder ( Michael Jordan doesn't live here). Garage is so small it is hard to get 2 medium sized cars in it. Many of our scrubs are dead. Drainage issues (working on). Lots are really small for this price house. Vinal siding is low grade ( rattles when the wind blows).

Easy to purchase, problems revealing themselves, outside and inside. Disclosure of property was iffy at best.

The maintenance people seem to be very responsive and have indicated that the warranties will be honored. I am disappointed in the quality of the cabinetry and carpet, as well as the interior paint, for the price we paid. The electrical outlet configuration is odd. Our salesperson wasn't as well informed as could have been, so there have been some surprises. But, we love the efficiency of the home.

I guess this is partially our fault for not asking the right questions as new buyers, but when we were choosing our lot, we were shown the lot which we loved and the elevation. We signed the contract and put our deposit down. Come to find out there was a fire hydrant very close to our driveway, causing them to cut into our driveway, and now we’re basically stuck with a single driveway instead of double. I wish they would have pointed that out prior to signing the contract and let us know. We would have chosen a different lot. We knew it was there on the lot, but we had no idea it would ruin our driveway, and we couldn't afford to lose our deposit. After living here a few months, the walls/ceilings are paper thin- you hear everything. ... More

I normally wouldn’t do a review until everything all the issues that have been identified in the home are complete. The quick response from Pulte title company was great. However, when it came to fixing issues it is a little subpar. After closing over a month in half I am still waiting to close out an item that needs fixing which was identified prior to closing.

Experience with Pulte Homes went ok!

I wanted to share some feedback regarding my experience after purchasing the home. Overall, while the materials used in the homes appear to be on the lower end, —especially for the lower models—but not a major concern for me. I know the builder is aware of this, and I do appreciate that there is a two-year warranty in place. Additionally, the responsiveness of the team when submitting service tickets has been very good, which I value. That said, from a pricing perspective, I do feel that my home was overvalued, and I would like to explain why. After I completed my purchase, I learned that another nearly identical home was offered with a $45,000 cash incentive, whereas I received only $20,000 and out of that 20k, 10k was used towards home value because it was listed for a higher price. I also heard that the other home was renovated to help facilitate its sale, while I was not provided with any similar upgrades or incentives, despite purchasing at a higher price point. I understand that market conditions change and that incentives can vary, and at this stage I realize there may not be much that can be done. However, I wanted to express that the situation felt unfair and disappointing from a buyer’s perspective. Thank you for taking the time to read my feedback. I appreciate your consideration. ... More

I love my home, my overall experience was great had it not been for permit delays that were very unexpected and not well handled. Other than that, I have no complaints

Options were limited, would have liked to have seen more and more consistency with options. Supplies changed quickly and created anxiety having to change from first visit with designer from the next. Pulte insurance options were a joke, poor customer service, inaccurate and poor to no follow up when exploring this option

Our experience with Pulte has been okay overall. The home is not bad, but it’s also not what I would consider top-of-the-line. There have been several issues early on that took away from the “new build” experience. The biggest concern has been the HVAC. There is often an 8–10 degree temperature difference between the main floor and the second floor. The HVAC company has been out four times, and while adjustments have helped somewhat, the issue still isn’t fully resolved, which is disappointing in a brand-new home. We also had drywall tape peeling about a month after moving in, and the garage spring broke about six weeks into living here (now fixed). At closing, the home was quite dirty, and the electrical plan differed from what we were originally shown. While those items were eventually addressed, they created extra stress and inconvenience. Overall, the home feels solid and livable, but the quality and attention to detail have been average. It’s an okay build, not terrible, not exceptional. I just wish the HVAC issue had been resolved more effectively and that some of these early problems hadn’t happened so soon after moving in. ... More

We had some issues with the sales folks. They were NOT up to date on the features. The big problem turned out to be the fireplace. It is more decorative than functional. I found a neighbor who has one took the plate glass off the front of his so heat could better enter the room. It melted some of the siding where the vent went out the rear of the house. Got to hot. I told the agent I loved gas fireplaces as they throw off a lot of heat. The sales person did not know about this failure in the fireplace. I would not have had one if I knew this about it.

Sales rep lied about warranty reporting window. Stated all warranty reporting windows are 1 year. Multiple items are 30 days or less to report. Construction manager stated several identified issues would be fixed before move it was complete. Items are still not complete 80 days after close. Construction manager did complete some items but is now refusing to respond for other major items (showers, scratches on windows, cabinets drawers not operating properly and a pop nail protruding through wood.) Document everything take pictures and report. Don’t trust what you’re being told. Get everything in writing. PGP Title was great. Pulte Mortgage was great. ... More

There are many issues that are not been corrected for a month. Biggest problem is the exhaust pipe for the gas driyer. The driter reports a 95% blockage in it and can not function. You shoud visit the community and see it.

The Pulte rep, did not adhere to their word during the buying experience. We had three days to put it in a final offer, and to have that offer accepted, and see the home in person and then found out that we were getting under by another offer that the realtor was taking and we’re pressured into a new contingency contract to assure that we could get the home. The whole final closing day and buying closure experience was very impersonal with no faulty, representatives and no finality other than signing paperwork.

Salvatore P, Michael W, and Nancy L were absolutely top notch. They were knowledgeable, helpful, and always responsive. They made the process smooth. 10/10 stars for each of them! Pulte Mortgage was an absolute nightmare for me to deal with. I give Pulte Mortgage 0/10 stars. I will never recommend Pulte Mortgage to anyone. At two points in time I considered walking away from the purchase due to Pulte Mortgage. Salvatore P saved the deal both times. He went above and beyond his required job duties and he did so on his day off! He is truly dedicated to his work and his clients. I can’t speak highly enough about Salvatore P and his professionalism. Pulte needs to revamp their mortgage division; not doing so, in my opinion, will likely result in their loosing buyers. Pulte should be honored to have employees like Salvatore P, Michael W, and Nancy L. ... More

We love our new home and the Vale community! However, the buying process was somewhat undignified from what we would have expected from a large, well established home builder such as Pulte. Bottom line: promises were not kept. If they promise that any of the furniture comes with the home, we strongly suggest that you ask them to put it in writing. The other issue we had was with regard to quality control with respect to the home appliances. Unfortunately there was none! We moved in and were without 3 working appliances for the first couple of weeks. Although they were under warranty, we had to take time out of our busy work schedules to meet the repairman multiple times so they could diagnose, troubleshoot and order parts. All of this made the move-in process much more stressful and time consuming. ... More

Christian from the Inspection team was the highlight of my experience with Pulte. Everybody - whole team was good although mortgage personnel (just a couple of them) were quite annoying, but overall - a good group!

Maybe my expectations were too high, but we were disappointed in the outcome. The driveway is so short our cars don’t even fit. Still construction mud caked on our back porch. INHO Pulte is producing homes too quickly and it’s a rushed job.

PULTE aims to provide a caring environment throughout all stages of the home buying experience, from pre-sale to close. However, where they fall short is in quality and accountability of the trades. At this price point I would have expected higher QUALITY. It appeared to me their goal was to deliver a "Defect Free Home" on time and on budget. Expect to be their QUALITY inspector on all phases of work if you want close to what you paid for. Truthfully, all concerns identified have been addressed so far.