Pulte Homes Reviews

Poor quality materials used quality of work done

The overall build process was good, but we were severely rushed through the close process. We were asked to sign off on items that weren’t fixed in order to not delay our close. We were promised multiple times that the remaining items would be fixed immediately. But we’re over a month post close and most of these items remain open. Multiple times we’re been told they were coming by to fix then nobody shows up.

It's difficult to thoughtfully rate our home buying experience in such a brief summarization. By far there are more positives than negatives. Building a home is a huge undertaking, and no matter how hard you plan, there will be things that go wrong. Unfortunately those are the things that stand out when asked in a rating like this. My advice, it's really important to be very detailed oriented and go over each step with a fine-tooth comb, and then go over it again. And no matter how much you think you have costs covered, it's going to cost more. We knew that was how it would be, and we planned for it. We love our home and we would do it again, but it's a lot of work. ... More

Overall they’re ok

Our sales rep., Gita Adib, was lovely and very helpful. Our field manager, Shawn Turner, was very nice and responsive to our concerns. We have to say that after closing, responsiveness is NOT good. We were given 30 days from closing to email a list with cosmetic concerns that we wanted addressed. Most, if not all, of our concerns were noted at our "Celebration" walk through and not taken care of. A representative from Pulte, Brad, was sent to take a look at our requests and he set up two appointments with us. He seemed very nice and understanding about the things we wanted taken care of, going so far as to say that he and his wife wouldn't accept the things that were of concern to us. On the day of the first appointment, no one showed up to do the work. When we called, we were told by the person who answered the phone, Sadie, that there were no appointments scheduled for us but she would have Brad call us back. That was six days ago. We have phoned every business day since and the first two days we followed up we were told that Brad was busy and he would call us back when he can. The last two days, our calls have been sent directly to voicemail, with no call back from Sadie or Brad. Very disappointing. Someone we know built a Pulte home in another development and had the same problem. She finally wrote to the corporate office and finally got someone to call her back. That is probably our next step! ... More

After sale support is so bad. Materials are low quality

The buying process went very well. Shout to Reem our sales consultant and Caroline with from the mortgage company. It was a pleasure working with both ladies. Construction and warranty has not been a good experience. Pending items from final walk was not completed and warranty items submitted over a month are not completed but interior and exterior. I would not recommend purchasing a Pulte home based on quality and workmanship from construction.

So Pulte left me hangign when Sunpower went bankrupt. I paid for the system. During Sunpower bankruptcy, Pulte advised Solaria is taking over the solar systems asset dibision and all the terms and vonditions stays the same. It turned out that was not true. I've been trying to the system connected for a while now and get tossed from one department to the other. This was not what I signed up for and I told the sales rep with this whole Sunpower bankruptcy, Pulte is going to leave their chstomers to bear the cost. Exactly what I predicted is what is happening. I think if ad customer we are not able to get the silar system activated, Pulte should refund the cost for the system. Also, the power outlet in the bathroom does not work. The flooring in the kitchen seem not prpperly installed. The wood seems to be coming off. ... More

Feel as though accountability and quick action is lacking with basic warranty issues and it requires a heavy push to get things done with the construction and warranty folks. Seem to blame others instead of accepting responsibility and completing the work correctly the 2nd time.

This is the second review that's been requested and I was contacted by customer care at corp. I could go on with my concerns but please refer to my first review.

Paying a million and chasing for every walk in inspection item has been a pain. On top of that management didn’t pay attention to have the home ready with internet fiber cable. Takes 2 weeks to put things in order. I am asked to close home with all items open otherwise it will create a lot of other issues (like a threat) then asked to sign off on walk in inspection checklist to mark everything is closed. After chasing construction manager for 6 weeks now , I am told go and raise service request and he only managed production lines. Few like a fool with sweet talks on signing the documents when items on checklist wasn’t closed. Dishwasher starts leaking and I discover it only when my handyman removes baseboard for doing a paint job , 5 days to action and appliance company comes and fixes it instead of replacing the appliance when complaint was raised within 22 days of buying. I wouldn’t trust the builder and home buying from Pulte ever for ruining my dream home experience ... More

The work is very rough, and one door does not close after 2 months of use. A beam is skewed a bit as well. Kind rough for the work to be done here

This was our second build with Pulte. There were issues from the very beginning, starting with the Project Manager who was totally clueless. Quality and workmanship from the subs was drastically different from only 3 years ago. We had to stay on top of things daily and supplied pics and letters to PM. Had to get his boss involved to get things done . Almost a year of nightmares but happy to finally be in and hopefully nothing major arises. Because of all of the issues documented, we were locked out the last few weeks which was totally childish. It was honestly a very long and grueling experience . ... More

The house looks like they house cheap materials and tiling to get it done. I am still waiting for issues to be taking care of. So far, I have a terrible experience with the so call new house.

HVAC is always having problems. I’ve lived here for a month and it’s been fixed twice.

After living in our home for 6 weeks we are disappointed with Pulte builders. Their advertising/marketing is a lie. Poor quality of materials used, poor workmanship, subcontractors do not take pride in their work. Interior work looks as if Pulte hired 8th grade students. Poor choice for included appliances, the cheapest money can buy. We did not have a choice to supply our own appliances. Customer Care is non responsive. I will not recommend Pulte to anyone.

We purchased a build that already had its custom features selected by someone who was going to purchase but chose not to. There were a lot of things that were told to us about the home that turned out not to be exactly correct. Which we did not learn until after we moved in. The materials used inside the home are not top of the line as we were told. The cabinetry is mass produced and cheaply made. The LVP flooring that was raved about is Shaws cheaper LVP that scratches and scuffs very easily. The service was subpar as well the items that were suppose to be completed before closing were not and 2 months have passed and still we are waiting. We closed within a few weeks to help Pulte Homes meet a deadline to get house sold before new year, but we do not feel we have been taken care of. The home is not wired as a smart home it can be but was not and the vender we were given as a contact did not want to help us AT ALL with any upgrades or even share what had been done in the home! There is no blocking in the walls to hang the TVs. ... More

There are many issues that we have found after closing and one that is still open prior to closing. I have followed up with several emails about my kitchen vent cover, drawer and lazy Suzanne and no-one has set a date to come out to fix it. Prior to closing we were told it would be around January 7 (we closed on 12/28). It's now 2/15 and 3 emails following up and nothing back. The missing tiles in our bathroom shower is still outstanding and we haven't heard back after the tiler came out. We have a hole in our master bedroom door that we did not see during the walk through as you had to close the door to see it. There is a list of items but Pulte has not followed through after closing. Very disappointing! ... More

Overall workmanship is just OK—nothing at all stellar, just OK—don’t have lofty expectations The after sale warranty service they tout is beyond dismal—good luck getting your issues addressed—and forget about a timely manner, that’s such a joke

The Pulte home buying experience started out to be very positive. Unfortunately, the craftsmanship and attention to detail was mediocre at best. We felt the builder was more interested in closing several home before the end of the year than actually doing quality work. After moving in and speaking with other residents in the Norwood Chase neighborhood, we see that most of the 33 homes are experiencing similar concerns. Our construction manager was amazing and working like crazy to meet the demands. It’s impossible. I hope Pulte gives new buyers better attention at their new subdivisions in Richmond Hill, Georgia. The houses are not being built with the quality we expected. Disappointing at best. ... More

From building the house to the moving day Pulte disappointed in every step. First house was delayed by 6 months from original closing month. Second during construction we requested many corrections - all were ignored Third when we moved in house looked like it was 20 years old not a brand new building. So many incomplete areas, dirty, not professional done touch up. The quality of all materials and the work is very cheap and bad done. Within first week we’re getting cracks and chips on all materials. Very disappointed with Pulte - if we could get full refund we’ll leave this house immediately. ... More

We had a great experience with the sales team. Buying was an easy process. There were a lot of delays and hiccups during the build but we expected that and completely understood. Unfortunately, the communication from our field manager was very poor. He rarely gave us updates, was difficult to get a hold of, and sometimes wouldn’t respond to our calls, texts, or emails for weeks. We finally closed 6 months after our expected closing date. It’s been almost 2 months since then and we are still waiting on cabinet hardware and mirrors in our bathrooms. There is trim missing throughout the house, trim falling off, large gaps between flooring and trim, cabinets scratched/dented, etc. Still waiting on getting our issues resolved. I would not build with Pulte again. ... More

Responsiveness to issues is so poor. Quality of homes is poor and customer service is horrible.

Pro : the buying experience was great. Paper work, underwriters, deadlines etc. Con's : The vendors they use. Poor craftsmanship. Attention to details are not something they check nor supervisor. Doors are horribly painted, missing parts, wrong screw colors and installed incorrectly. They installed a horrible and obvious broken, door and patched it up. Doesn't close correctly, patch work horrendous. Floor board chipped, crack. They tired coving all imperfections with paint. Coach lights that trip the breaker every time it rains. Walk in shower that are not tiled correctly, crake cracked and chipped, missing grout, haze on the tile. Overall: House is great from far, but up close quality isn't there specially for the amount you'll pay. It's disappointing. ... More

Things started to break already within a month.