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Pulte Homes Reviews
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What Real Homeowners Say About Pulte Homes
With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16197 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.
Customer Reviews
Poor attention to detail
- Samantha M.
- Verified Homebuyer
- November 03, 2021
- Fort Mill, SC
I bought a home out of state so my experience will be different I'm sure. My husband flew down the week before closing to address any issues that weren't caught the day before by the warranty manager. He flew down a week later to see they had not even begun, even though he was going to our closing an hour later. Since then, we have had sub contractors in and out of our home to do everything from remove paint on floors, clean windows that appear to have smoke damage, remove cabinets to install lighting that they forgot to, cut holes in sheet rock to run a new conduit for internet ...
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you.
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 4
Pulte Homes - The home appears to be built well.
- Anonymous
- Verified Homebuyer
- November 03, 2021
- Noblesville, IN
The home appears to be built well. There were several small issues to do with general clean up and plumbing. The appliance supplier is horrible and had we payed closer to the contract I would have had second thoughts. We have been here for almost 2 months now and all is fixed except for the microwave.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 1
builder
- Brenda C.
- Verified Homebuyer
- November 03, 2021
- Forney, TX
overall it was great, very happy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The amount of unfinished work not completed prior to move in.
- Heather K.
- Verified Homebuyer
- November 03, 2021
- Tallmadge, OH
It was ok. Not great but not bad. The trades moved too quickly and didn’t do a quality job.
Total Score 3
Quality 1
Trustworthiness 4
Responsiveness 1
Pulte Homes - Great experience with the Pulte team all around
- Anonymous
- Verified Homebuyer
- November 03, 2021
- Wood Ridge, NJ
Great experience with the Pulte team all around
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Despite ridged and arcane systems and procedures the end results were ,surprisingly, pretty good
- William W.
- Verified Homebuyer
- November 03, 2021
- Flemington, NJ
Don’t let the process get to you. And pay attention to details from the beginning
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Pulte Homes - very good responsiveness to kind of urgent issues
- Xuan N.
- Verified Homebuyer
- November 03, 2021
- Saint Paul, MN
very good responsiveness to kind of urgent issues
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Happy with my purchase, expect I’m still waiting for them to
- Tomas O.
- Verified Homebuyer
- November 03, 2021
- Albuquerque, NM
Happy with my purchase, expect I’m still waiting for them to fix some details!!!
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 1
Pulte Homes - Quality and great people to work with
- Patrick C.
- Verified Homebuyer
- November 03, 2021
- GLENDALE, AZ
Quality and great people to work with
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great customization! Build early!
- Melissa H.
- Verified Homebuyer
- November 03, 2021
- Land O' Lakes, FL
Thankfully we were able to sign and build our home before the prices went up on lumber and materials. They were very efficient getting what we needed and communication was top notch!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Co family House hunting at Spencer’s Crossing
- Mark C.
- Verified Homebuyer
- November 03, 2021
- Murrieta, CA
It was a tiring experience looking for a.nuce house here at Spencer’s Crossing in Murrieta CA. Fortunately, Pulte had called and gave us a chance to pick our new home. Thank you Pulte. Hoping to have a good and better working relationship in the coming years!
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Very positive
- Kevin P.
- Verified Homebuyer
- November 03, 2021
- FLORENCE, AZ
Our closing walk through was very positive . Good team
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not professional
- Anonymous
- Verified Homebuyer
- November 03, 2021
- Spring Hill, TN
Bad experience for painting
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 1
Pulte Homes - Home was being rushed at the end of stage so there many issues,
- Sanghyuk M.
- Verified Homebuyer
- November 03, 2021
- Tucson, AZ
Home was being rushed at the end of stage so there many issues, including water leak and electrical issues etc.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
Pulte Homes - Not bad buying from pulte
- Liuxun Z.
- Verified Homebuyer
- November 03, 2021
- Hayward, CA
Not bad buying from pulte
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Quality issues
- Richard P.
- Verified Homebuyer
- November 03, 2021
- Canton, MI
Should review cost of all options with Pulte before signing or making any deposits, found options to be dated, limited and over priced. Was not allowed access to home during construction, was only allowed once during construction, can understand now after seeing quality issues.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
How helpful and informative the Pulte professionals were
- Charles J.
- Verified Homebuyer
- November 03, 2021
- Estero, FL
Great value for the price
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Pulte made the whole buying experience very transparent and smooth.Very
- Rajeshwar R.
- Verified Homebuyer
- November 03, 2021
- Black Diamond, WA
Pulte made the whole buying experience very transparent and smooth.Very satisfied with customer point of view.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Buyer Beware
- Nancy E.
- Verified Homebuyer
- November 03, 2021
- Ann Arbor, MI
Everyone was very nice and responsive during the building process. After closing you are treated like chopped liver. Issues that were promised upon signing off on the final inspection prior to closing are ignored despite numerous texts and emails. Love my home but very disappointed in the lack of communication. The Field Engineers should be required to take a course on how to communicate with their clients.
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 1
Pulte Homes - We had a Great experience.
- Ronald M.
- Verified Homebuyer
- November 03, 2021
- Las Vegas, NV
We had a Great experience. Most of Laurel Fenton was an amazing help to us with everything
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
On time and resposive
- Nelson A.
- Verified Homebuyer
- November 03, 2021
- Punta Gorda, FL
They did a great job
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Great job in the building process
- Robert T.
- Verified Homebuyer
- November 03, 2021
- Fort Myers, FL
Great job in the building process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - First Time Home Buyer, couldn't ask for more.
- Nitin G.
- Verified Homebuyer
- November 03, 2021
- CUMMING, GA
First Time Home Buyer, couldn't ask for more. Pulte made our dream into reality. Special thanks to our Construction Manager Seth Gehle, he did a terrific job and made sure we have the home as we imagined.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Had a great field manager and construction manager.
- LaVonne B.
- Verified Homebuyer
- November 03, 2021
- Mc Cordsville, IN
Had a great field manager and construction manager. Definitely professional and dependable
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Quickness
- Besidone A.
- Verified Homebuyer
- November 03, 2021
- Inglewood, CA
John doom has been great to work with, so helpful.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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