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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16197 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16197 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

My frustration with the lack of communication and follow-through

  • Anonymous
  • Verified Homebuyer
  • November 04, 2021
  • Westfield, IN

During the build process, the field manager did not communicate with me; and when I called or emailed; he didn't promptly get back to me; if at all. Since closing, he hasn't followed up promptly when I reach out. And the list of items that still need to be done/corrected, hasn't been addressed. It is beyond ridiculous

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

Aiden and Emma have both been very responsive and helpful with any issues and questions we have had about the home.

  • Ashley O.
  • Verified Homebuyer
  • November 04, 2021
  • Johns Island, SC

The whole Pulte team has been very responsive and a pleasure to deal with. This was our first home purchase and they made it a very smooth and stress free experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes

  • Anonymous
  • Verified Homebuyer
  • November 04, 2021
  • Lake Elmo, MN

The materials used are cheap and the interior job overall is very sloppy. It hasn't been a full 2 months since moving in and there are already cracks everywhere around the windows and doors. The shower door also doesn't work and the tiles are cracking as well.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 1

Openess and friendliness

  • Eduardo A.
  • Verified Homebuyer
  • November 04, 2021
  • Davenport, FL

I would recommend them for quality of services.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The weekly updates they provided to always keep me posted.

  • Gina G.
  • Verified Homebuyer
  • November 04, 2021
  • Princeton, TX

Pulte was great. From Keren in sales to Chase our construction manager. Everyone was always helpful in answering questions and keeping me in the loop as to what was going on with the stages of construction on my house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - The experience to purchase a Pulte Home was made easy by their

  • Louis H.
  • Verified Homebuyer
  • November 04, 2021
  • Bradenton, FL

The experience to purchase a Pulte Home was made easy by their Sales Consultant.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Love the 4th hole view

  • Stanley L.
  • Verified Homebuyer
  • November 04, 2021
  • Naples, FL

Love the 4th hole view

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - The entire Pulte team were A+

  • Deborah D.
  • Verified Homebuyer
  • November 04, 2021
  • Hollywood, SC

The entire Pulte team were A+

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor quality

  • Anonymous
  • Verified Homebuyer
  • November 04, 2021
  • Wheaton, IL

Been in the home almost 2 months and I have reported several items that need fixed like shower doors with no bottom tract , dented bathroom door, cracked cabinet, cracked window, grout seems showing in kitchen granite etc . to name a few. No one has showed up to fix anything.

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com.

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Pulte Homes - Pulte stayed on schedule and delivered what they said they would.

  • Martin C.
  • Verified Homebuyer
  • November 04, 2021
  • Plainfield, IN

Pulte stayed on schedule and delivered what they said they would.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - While the quality of the materials used was high, there were

  • Trevor G.
  • Verified Homebuyer
  • November 04, 2021
  • ALVA, FL

While the quality of the materials used was high, there were many instances where the workmanship was poor.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

good responsiveness to issues

  • Anonymous
  • Verified Homebuyer
  • November 04, 2021
  • San Jose, CA

I recently purchased a new construction condo built by Pulte Homes and I found that it is a decent construction.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 5

Pulte Homes - Inappropriate content because it's the truth this overall experience

  • Sean D.
  • Verified Homebuyer
  • November 04, 2021
  • Surprise, AZ

Inappropriate content because it's the truth this overall experience with our new Pulte house being built sucked if that's inappropriate content and take it as you will like I said you got your money that's why we won't expect a email in responseWhy don't you blame it on Covid like everybody else that's what everybody seems like they're doing with the crap that happened with this pulte house

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - The mortgage loan processing was a nightmare!

  • Ogbonna A.
  • Verified Homebuyer
  • November 04, 2021
  • Cave Creek, AZ

The mortgage loan processing was a nightmare! I will highly recommend people think twice before using the Pulte Mortgage Loan financing.

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 2


Quality 5

Trustworthiness 2

Responsiveness 2

Too many defectives/punch list items and delayed responses... disappointments

  • Daehang H.
  • Verified Homebuyer
  • November 03, 2021
  • Hayward, CA

First when we moved in there were numbers of things to be fixed but nothing really had been taken care of and we have been experienced that not many punch items have been completed after a month.... I need your attention to fix our house so that my wife can use the kitchen and receive a new home as expected.

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

Pulte Homes - Be patient with their supply chain challenges but demand accountability

  • Neil B.
  • Verified Homebuyer
  • November 03, 2021
  • Las Vegas, NV

Be patient with their supply chain challenges but demand accountability and communication from them on keeping you updated.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - I prefer to have big entrance door.

  • Behrooz B.
  • Verified Homebuyer
  • November 03, 2021
  • Brentwood, CA

I prefer to have big entrance door.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Pulte Homes - Sales was horrible after signing contract meaningless threats

  • Joseph G.
  • Verified Homebuyer
  • November 03, 2021
  • Haslet, TX

Sales was horrible after signing contract meaningless threats about rewriting the contract. Warranty department is non responsive and sent a Warranty call for another home to ours been a month and the issue they caused is still not fixed.

Pulte Homes responded:
Thank you for taking the time to share this feedback with us so we can address it internally. We are so sorry that you had an unpleasant experience at our sales center. We wish you all the best in your new home search.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Pulte Homes - The sales rep was 100% helpful and had great insight on all the

  • Anonymous
  • Verified Homebuyer
  • November 03, 2021
  • Pickerington, OH

The sales rep was 100% helpful and had great insight on all the details about the house. There was several missed steps that's still not addressed until today November 3rd 2021. We still need our drywall fixed in the basement due to the fact that the shut off vile was drywalled in. And the plumbing guys cut an opening atop of the ceiling that needs fixed. Also we're still waiting on the drywall guys to bring a piece of the part to cover the vent in the non finished part of the basement. We have doors that still needs sanded down and smooth out at the bottom of the doors. There's also doors ...

Total Score 5


Quality 4

Trustworthiness 2

Responsiveness 3

Pulte Homes - Everyone on site was absolutely delightful.

  • Anonymous
  • Verified Homebuyer
  • November 03, 2021
  • Alameda, CA

Everyone on site was absolutely delightful.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - Julio and team have been very responsive to our questions, and

  • Anonymous
  • Verified Homebuyer
  • November 03, 2021
  • Pflugerville, TX

Julio and team have been very responsive to our questions, and addressing inspection report. And, even before when the construction work was in progress, he provided weekly updates. Overall, the team at Pulte has been attentive and supportive. Thank you all!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New and great experience

  • Dongwey M.
  • Verified Homebuyer
  • November 03, 2021
  • LITCHFIELD PARK, AZ

Great Builder and will definitely recommend to family/friends. I'm happy with the outcome of my new home

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

My Home

  • Steven B.
  • Verified Homebuyer
  • November 03, 2021
  • Davenport, FL

All good, clean and fast.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte is great builder

  • Rajesh K.
  • Verified Homebuyer
  • November 03, 2021
  • Black Diamond, WA

But few issues are there in newly constructed house specially with heating system is very poor, looks like they properly not installed. Called several times for the service but people come and won’t fix. This only issue I have with this new house so far!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Their responsiveness when asking a question or needing to correct something

  • Kristen L.
  • Verified Homebuyer
  • November 03, 2021
  • Plainfield, IL

Overall, we do love our home. It's a beautifully designed home and the perfect space for our lives. Generally speaking, the workmanship is okay. You can tell there some things that were quickly done with little attention to detail. But compared to what I have heard/seen elsewhere, I don't think it's truly that awful. The nature of the pandemic has affected our home coming together and getting our appliances worked out has been messy, but I feel our construction manager has done the best he could given the circumstances.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

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