Pulte Homes Reviews

The 2 things were touching up the baseboards & leveling the pavers on our patio as promised in our initial walk through. Baseboards are still not done & the supervisor of the pavers looked @ the patio & stated it was so everything had to be re-done. They came out removed all the pavers then replaced them back the exact same way. A J at this time has told the work is acceptable even though it just as bad as it was to start with....not with Pulte Homes

Workmanship is not good and fixing problems after closing is very difficult

Our sales associate was great at communicating. Very responsive. There was some miscommunication at end with the price we thought we had negotiated and what we needed up paying- so that gave us pause

Pulte sales team was great and got us set up fast and efficiently. Our construction manager was attentive during the construction phase but after it was a challenge to keep on them to finish the necessary work after closing. The build quality is passable but often find it wasn't done with any level of craftsmanship. Landscaping left much to be desired. Sod placed in the dead of winter has died and have been trying to wait for a reply. The sod dying and not taking is leading to some soil erosion and grading issues. I hope they respond soon to resolve this issue.

Overall we like our home but numerous problems exist. Most are the result of careless mistakes that now require things to be redone and may be difficult to fix satisfactory.Wish more attention/oversight was given during the building process.

Overall it was good. Teresa was great to work with in sales, Really listened to what you were looking for and what your range was. Also gave great ideas to your future home.

There is way too much to share, but the bottom line is that the sales process went well, but not the finishing the construction's final touches. The last finishing touches, such as fixing things that are not done right or incomplete has been a frustrating slow process. Ranging from bad solutions to no (or slow) response. Even 60 days after closing we are still chasing resolution. This is true for us and other homeowners on our new street. Pulte's operations can't seem to get the 'last mile' of the journey completed. Very disappointing.

Paint, texture, floors. Cabinets, tile. You name it! We are going to have to warranty so many items! Everything has a “short cut”. Flooring. You name it.

Would not recommend. Poor response time to issues. Quality is terrible for the price of homes.

My home was not ready for closing. There were too many items that needed to be repaired redone or fixed. Now it’s a slow and difficult process dealing with the home warranty and vendors entering my home for things that should have been complete before the closing.

Expecting a few things to be fixed when we come closer to 1 year warranty.

Still having issues needing follow up. However, overall experiences where fair. Exp. Rusty on refrigerator door, two different vanity doors, window screen not sized properly, etc.

They don’t care customers after closing. Make sure to get things done before sale.

Everything was great until we filled out our 5 star reviews that they all begged for. After that, everything takes a turn because nobody cares anymore. They got their good review and now it doesn’t matter - maybe a public review will spark some initiative. We moved into our new home 12/08 and discovered a leaking valve on a toilet 12/21. Construction manager wanted to fix it but because of “liability” gets told he isn’t allowed, and we need to contact customer service. We have been contacting customer service off and on with empty promises and zero follow through since then. The plumber called once and rudely says, “I’ll be there in 30 minutes” when neither of us are home and we were not given ANY heads up to expect him. Now they tell me they have no appointments until the 10th. So, they want me to deal with an unusable bathroom for 3 weeks?!!! Beyond that, Morgan at “customer service” is one of the rudest, worst customer experience reps I’ve ever talked to. I would fire my employees if they ever spoke to one of my clients the way she spoke to me. No empathy, no sincerity and just a deal with it attitude. Great neighborhood, beautiful home, HORRIBLE CUSTOMER SUPPORT AFTER. Buyer beware. PART TWO: 1/16/2023 we find water pouring out of our master window, down the wall and onto the baseboard and carpet. We call the emergency number like we were told to if anything like this happens.. Emergency line tells us its MLK day and everyone is off, somewhat understandable. Tells me that they will send the info to the manager and have someone reach out the next morning right away (they said manager was Ariel) By 10am we still hadn't heard from ANYONE so we made another call. We were told that a manager needed to review, and they would pass the info on. We waited 2.5 hours for a call back and received nothing as usual. Called and spoke to Elizabeth at customer service, she is beyond rude and does nothing to even try and help. She told us someone was already working the file and she had to refer us to them and she would have them call us. We asked for their number and she told us, "I don't have it, they work in the field." Then she continued to tell us this person would call us within 24-48 hours to check our leaking roof. 1 to 2 days just to have a customer service "manager" come out to look at our issue? This is an absolute joke. ... More

Homebuying experience is good sales consultant is helpful in showing houses, builders are not able to reapond properly when there are issues in the first 30 days of closing Builder gives so many false hopes for the open issues , but never reapond after closing

Beautiful home and great neighborhood, but overpriced

There are always issues after closing. Most are minor, but there isn’t great customer service or responsiveness after closing by construction manager. We are an afterthought. There should be a person on the construction side to make customers requests feel important post closing for all issues, especially the non warranty issues. Dropping the ball here is what dropped the score.

They rushed to close and we are finding serious wiring issues

When the builder did a walk they with me he gave me his number and told me as I discovered items that need attention to let him know. Well, he doesn’t answer his phone nor does he return messages. The Pulti warranty company doesn’t answer the phone either. I feel like I’m being ignored.

I was disappointed with problems in the kitchen

Unfortunately, I wish I could give 5 star reviews. While the manager was great, all the issues have began after we moved in. The quality of the products isn’t great, some caulk is already falling out, 6 weeks after we moved in and some of the items that were out in the punch list still not finished plus new issues came up. I think the house building process was rushed and the could have been a better quality control.

Make sure everything is done before you close.

Quality of materials bad

Kept me out of the loop majority of the time and periodically checked in to see how things were going, however, never actually followed up on anything. For example, asked him to fix a bedroom door that wouldn't close and he said he would come by that week and he never came. I asked him at move-in to remove some stickers from a window and 2 weeks later I went up to him in person and asked him to come right then to remove the sticker, but he never remembered to come on his own. Still have several things he said he would stop by and fix and never has, my garage door doesn't even lock and he hasn't fixed that yet. ... More

Overall nice constructions although a little shoddy on some things (crown molding, paint, pavers, etc.) also, some of materials used are of the lowest quality (switches, outlet plugs, bath fixtures). Warranty department is also slow to respond and requires multiple phone calls/ emails to get a response (if they respond at all).