Pulte Homes Reviews

We were rushed into a quick closing and we do not presently live nearby. So far, we are simply dissatisfied with the warranty department and their inability to resolve urgent issues quickly. We had a flood of water come through the front door May 6, in a rainstorm. It’s rain season and this isn’t fixed yet. This issue has not been taken seriously as we thought it should have been resolved by the end of that week the latest. We would say that we have some lack of trust with Pulte Homes. As well, it’s difficult to speak to anyone without a message machine. That’s not working too well either. There is no comfort in waiting for a return phone call. ... More

Make sure your electrical outlets are not put in the corners where walls meet in the bathrooms. Get salesmen’s promises in writing. Don’t buy a model without speaking to an owner of one. Be prepared to be at home for “Punch lists” to be addressed.

Over all the updates on the build was excellent. If something doesn’t get done by the move in date it takes forever to have the items fixed after that.

I really like the home but the communication from the field team completely stopped at closing. Driveway and yard are still a work in progress due to weather but I only know something is going to happen when someone shows up knocking at the door. A heads up seems like it should be in order ‘hey, don’t drive on the concrete for x days’ versus it just being poured, roped off, and no discussion.

Make sure all items are addressed prior to signing.

Warranty response is great and follow up is good. We absolutely love the floorplan of our house and the speed at which problems were resolved.

House not delivered on original schedule

Quality is good, design is nice but a little longer time to respond on issues or queries.

Overall very general approach to the quality. Like working to the gas station, at the very first glance everything looks good, but when you start looking in to detail, you could see that quality isn’t so good. I would never hire any contractors, to do job with this level of quality.

I have gone through a bad experience with Pulte after my loan was approved. Until the loan approval I was helped. Sales team good job. Before the closing, a the final walk through was not conducted. Upon closing, I found the home was not properly identified for the issues that pointed out like cement scraps in the foyer, laminated floors broken joints, scratched fridge, incorrect wiring with rooms, incorrect Ethernet cable marking to the location to which wire should go, lot of doors are not closable due uneven hinges placement specific to master bedroom and other bedroom & toilets, garage door steps wood has holes, sink stopper issues, master bed room toilet paper holder missing or loose fittings, kitchen ceiling drywall breaking, guest bathroom curtain rod had not been placed correctly and fell down, and kitchen area floor cabinet molding ripping off. The house worth 1 million or more and quality is not even matching and finishing awful. Construction over site is not managed and quality inspection is not good. After closing all issues are owners issues and it will be taking longer time to get fixed. To get Pulte builder name corrected a good contractors need to be hired. Contractor builder who supports building have done a very bad and terrible job. No proper quality inspection was conducted for the home buyer isatisfactolion. Issues need to fixed. ... More

I think they rushed through the build and had shotty work in many areas. After closing I was dropped like a led balloon. It has been 2 months since closing andI have yet to have a rough grade or driveway put in while spec homes have been built and finished including grade and driveway long after my closing. Needless to say I am very disappointed.

I definitely would advise anyone buying with Pulte, at least the team I worked with, do NOT accept closing agreements or promises. We've been closed for a little over a month and we're still trying to make progress on most of the items that were 'promised' to be taken care of right after closing if we agreed to close on time. All of the pressure and quick responses pre-close made us think they would continue to work in our interest, but overall this has not been true. Almost immediately after I submitted a favorable review, the construction management have pushed follow-up on to the warranty advisor and the vendors and it is entirely up to me to stay on top of them. Things that were on Pulte's own pre-close list are still not done (like clamping down an electrical pipe or finishing paint) even after I've followed up twice. The overall quality for the cost is also just extremely disappointing. So many corners were cut and are already showing themselves, such as bad caulking, poor painting finishes (or completely unfinished) chips in glass, incorrect vent installation, and so-on. I will say that Pulte did well with communication and follow-up during construction, but when it came down to the wire there were so many punch list things that just were not addressed. I brought a lot of them up and they said they would handle them, but again almost immediately after we closed we have struggled to get appropriate action taken. This is further complicated now that we've moved in and I'm worried some of this will never get fixed and we paid WAY above market for the size and quality of this production home. ... More

We began looking in September and closed in late November. The buying portion of the experience was genuinely pleasant. Our sales representative, Sam, was fantastic—knowledgeable, responsive, and easy to work with—and our realtor was also excellent. The location of the condo is perfect, and we love the floor plan and layout. The issues began after construction and at move-in. We completed a walkthrough prior to closing and identified multiple items that needed attention. None of those issues were resolved before we took possession of the home. Several have since been addressed, but many remain outstanding and have been deferred with the explanation that they would be handled at the “one-year complimentary patch-up,” which has been frustrating for a brand-new home. The quality of workmanship has been especially disappointing. The drywall and walls throughout the home show numerous nail pops, cracking, and very poor paint work, including visible drips and uneven finishes. While many of these issues are cosmetic, for a newly built home at this price point, the level of craftsmanship is not acceptable. As someone who does a lot of DIY work, I would be embarrassed to leave work in this condition. We also asked specific questions about sound transmission because we have never shared walls before. We were told that the walls were designed with dead space and insulation to prevent sound from traveling and that noise would not be an issue. That has not been our experience. Once neighbors moved in, we quickly realized the walls are thin and we can hear normal daily noise. Additionally, the front bedroom is noticeably cold and seems to have poor air circulation, which raises concerns about insulation and overall energy efficiency. While we love the area and the design of the home, we do not feel the value matches the price paid. The buying experience was smooth and professional, but the construction quality and follow-through on issues have fallen short. We love where we live, but the quality does not justify the price. ... More

It could be better, follow up don’t happen when expected. Still waiting on follow up after closing 3 months ago. Paint quality is poor. Repainted immediately after moving in. Still finding little things that was not caught in walk through but now OUR responsibility although it is fixable.

The finishing on the house looks cheap, especially the painting job, it looks like workers got zero supervision and they really don't care on quality of workmanship, it was really disappointing...

I'm extremely dissatisfied with the on-site builder manager, Ryan. Despite multiple attempts to contact him over several days, he didn't answer my calls. When I finally managed to reach him via message, I was shocked to hear him say that he's not a handyman and can't visit my house. All I wanted was for him to stop by and take a look at an issue with one of my equipment. Unfortunately, the problem remains unresolved due to the lack of concern from anyone.

It was tough to get a final move in close date. We were given 3 different dates that cost us 3K in rentals. Because we rushed the final close date (we found out at 3 PM that were were closing the next day), the house was not cleaned. There was paint on the floor, lots of drywall dings, and other issues we didn't think we'd have with a brand new home. We didn't get any followup until we pressured our main builder contact. Was cleaned up after two months of being in the house. The air in the loft is still not working, we have one drawer and blind that is unusable in the kitchen.

pulte building too fast, sub contractors works not best, land scapping, driveways, roof have issues

Our home buying closing was remote from the State of Washington. The actual closing went smoothly. The issues we have addressed have not been responded to our satisfaction. We have gutters that totally leak and overflow when it rains. The toilet in our master bedroom does not operate properly. Molding in the master bedroom shower is missing. The garage door is not properly installed and constantly rattles from the wind. There is tape on the patio door that needs to be removed. There was a workman sent to address our fireplace hearth to which we could not find the issue that he was to address. I need someone to address these issues and they do not seem to be a priority to the inspector. They all we addressed except for the garage door with Sarah the construction manager. ... More

Be sure that you know what you’re going to get for your final product. Our home was to include a two car garage. Due to poor grading of the lot, extra stairs were needed to get into the house through the garage. And therefore two cars do not fit in our garage. And Pulte is not willing to compensate us for the loss of value for our home.

Appliamce s are look like the lowest price ones and cqbinet drawrrs are falling out because they used wrong size od screws used. Third time and seems like it will keep happening until all replaced by longer screw sized.

Mortgage team stretched the time unnecessarily, they were keep on asking the same documents multiple times. The hand over/construction manager team doesn’t fix the items properly as they promised, the issues are still existing. The sales team Ms Sara is the best employee and she was 100% supportive. No one visited to hear back on open issues since the closing.

Home took longer than expected

We just built a home through Pulte in Estero Florida. We went with Pulte because it was either them or Lenar in our HOA. I think the process went very well but certain things that we have experienced recently are the reasons for the mixed review. So let me start here: Positives- Our PM that over saw the build was fantastic. Very knowledgeable and very helpful. Our sales rep, was fantastic. Always giving us updates and keeping us in the loop as we didn’t Lu e in the area during the build. Negatives: Closing Manager. Walked in within about 4 minutes of arriving for our appointment. Our assigned person waited for the manager to step in to introduce herself. When the manager entered she introduced herself very quickly and the stated “do you have my closing check”? As she held out her hand. Just not professional. Customer Service for after build issues: had an issue with our air conditioner a week after we moved in. Called the company that installed the unit. They came out pretty quick. BUT the guy acted like he knew what he was doing. Claimed he fixed it and left. A short time later we still noticed that it was not cooling. Called company again. They then sent a different person who definitely knew more BUT still didn’t have what he needed to resolve the issue. I then emailed the customer service email asking for them to make sure it got resolved since it would have been the third time we called. That was several days ago and I still am hearing crickets regarding the email that was sent. Ceiling light plates: so we ordered some lights not affiliated with Pulte. When the one light was being installed we learned that someone used a junction box that was installed upside down. SMH Pulte you are a big enough company that should really make sure your staff is representing the company the way it should. You NEED to Do better. ... More

Response to issues is not quick and material is not a good quality. Seeing quite few issues at home