Pulte Homes Reviews

Pulte does good work. I would recommend buying a home from them.

Our build manager was absolutely incredible. So responsive, attentive and thoughtful throughout the process.

Tyler the job supervisor is great however the vendors are not. The appliance vendor is terrible. They set the refrigerator with shims instead of leveling t without telling anyone. Then they broke off a support leg without telling anyone. They came back and left the frig set 2 inches higher on one side than the other. Finally the came back with a new frig. They damaged the walls, railings and floor transition in the process. They got dirt and grease all over the doors, frig and cabinets without cleaning them up. Miserable vendor who should be fired. This is a common problem with this vendor and everyone knows about it. ... More

Quiet neighborhood, good quality homes for a decent price.

We were very impressed with the hands on experience working with our Supervisor

The homes and community are very interesting. You can count on Pulte to finish what it started, unlike other builders who initiate a community then end up leaving parts of it to another builder that the community looks hodge podge in the end. The sales and design process was great, but execution leaves more to be desired though.

Pulte homes come with average standard options. The model homes give a false impression of what a Pulte home actually looks like. There are many options to upgrade with prices that are very expensive. The home was built very quickly which was a benefit. However, there were numerous repairs that needed to be made due to poor quality work in some areas. The construction managers were responsive to correcting our concerns.

The house is nice, a few issues were found and are being addressed, quality was overlooked for time it seems in parts of construction. The hoa fees are high, especially for the area, and there so far is no reason for this...no play areas, garbage not included, and a gate that is only closed evenings. Not sure what we’re paying for in regards to hoa

Generally speaking, Pulte's standards are high and their responsiveness to issues is excellent; however, there is room for improvement when it comes to the supervision of subcontractors/business partners during the final "finishing" construction phase. Some finish items need more attention to detail: carpentry trim work, final painting (we had lots of "overspray" at the crown molding/wall area; crooked electrical switch plates; granite not polished (rough edges); landscaping selections don't fit size/scale of yard. The worst issue we encountered was an improperly installed door threshold/quarter-round trim molding that our small dog caught his paw in, twisted and ruptured a disc resulting in emergency spinal surgery. If the installer had taken five extra minutes to fix the "gap", there would have been no hazard. So, as stated above, more attention to detail needed with the subcontractors performing the finish work. We especially love the modern layout, the generous room sizes, the flooring options and the master bath is fantastic! Pulte has extremely high standards overall--so work with your construction representative and field supervisor closely to ensure the finished product meets their high standards and your overall expectations. Then LOVE your Pulte home! ... More

Our overall experience purchasing and building our new home with Pulte has been very positive. From the initial purchase through design selections and construction, we felt supported by a knowledgeable team that genuinely cared about delivering a quality home. We would like to specifically recognize Frank, Natalie, and Alex for their outstanding work throughout the process. Frank made the purchasing experience smooth and straightforward, answering our questions and helping us feel confident in our decision. Natalie was exceptional during the design process, providing guidance and expertise that helped us make selections we are truly happy with. Alex did an excellent job managing the construction of our home, keeping us informed throughout the build and demonstrating a strong commitment to quality and customer satisfaction. While our overall experience has been positive, there were a few areas that did not meet our expectations. Upon receiving the keys at closing, the home was significantly dirtier than we anticipated and required a thorough cleaning before we could comfortably move in. While not a major issue in the grand scheme of the build, it was disappointing after an otherwise positive experience. Our greatest frustration has been the post-closing completion process. We understand that weather can impact schedules for grading, irrigation, landscaping, and sod installation, and we appreciate that some delays may have been unavoidable. However, nearly two months after closing, many of these items remain incomplete, and timelines have repeatedly shifted. More concerning than the delays themselves has been the communication surrounding them. When we have reached out with questions or requests for updates, we have often felt as though our concerns were being minimized or that we were inconveniencing the team by asking for information. Homeowners who have recently made one of the largest purchases of their lives naturally want to understand the status of outstanding items, and we believe more proactive, responsive communication would greatly improve the customer experience. Similarly, the fireplace brick issue identified at closing has taken longer than expected to resolve. While we appreciate that corrective work is being pursued, updates have been infrequent, requiring us to repeatedly seek status information ourselves. Despite these frustrations, we remain very pleased with the quality of our home and the experience provided by Frank, Natalie, and Alex. Their professionalism, expertise, and customer focus were highlights of the entire process. With stronger post-closing communication and more timely completion of outstanding items, our experience would have been excellent from start to finish. ... More

Be sure to have your own inspection done on the house and make sure to have them come back out once the repairs “are completed”. I’ll leave it at that.

Definitely some quality concerns mostly cosmetic, but a few with plumbing and electrical. Construction manager is extremely responsive and great at getting what you need and answering questions.

Our salesperson Brent was very helpful from start to finish. The Loan process was relatively easy. Punch list was created during final walk before closing, addressed prior to getting keys. Closed within the timeline provided from the start.

The mortgage process is not the greatest. Lack of communication between different agents etc. Frustrating and unprofessional.

Bought my first home with Pulte! Overall great experience. The only issues i encountered was the mortgage process. It has to get pushed back (their fault) only for them to sell it to another company not even a month into owning the home. I also had some walkthrough issues that have yet to be fixed. We like our house and we got a great deal for the home we’re in, I just hope it lasts!

Overall, our purchasing experience went well enough. The process was complicated at times and it felt like Pulte could have done more to maintain the flow. However, we are satisfied with the end result.

I had a vey nice experience with the construction manager. She kept me posted with every detail and update with the construction progress.

In searching for a townhome, it’s my experience that Pulte has a higher level of standard than comparable builders in the area. The interior layouts and the neighborhood layout, all have been thought out a bit more. A driveway was standard, garages were all painted, the home layout was more open and natural, and the portal after moving in for submitting tickets was quality. However, I also generally have found that all builders (even Pulte), build to code—meaning that they don’t go above and beyond the minimum requirements. Examples: insulation values, sound insulation (between town homes and between levels), porch railings (only required if your porch is 30” above the ground), are all code minimum. I certainly can hear my neighbors through my walls even if they’re just walking on the stairs or if their kids are crying (I have no issues with my neighbors being loud, as they’re just living their life; I just wish Pulte put more care into sound insulation). My porch was less than 30” from the ground, so they didn’t install railings which just looks so incomplete. But even with those issues, I’m still glad I went with Pulte. ... More

I have found so many mostly fairly small problems. It is like pulling teeth to get the help I need and I still have unresolved issues after 2 months. I have doors that won't shut. Missing door stoppers so dings in walls, unanswered questions as simple as what paint colors can I get for touch up. How hard is that?

The house is beautiful, that said I do have some issues with the house. I don’t think the quality is there for the price. I’ve had trouble with the AC and the flooring. They are willing to help remedy the issues as long as it’s before you close on the house.

Pulte is a fine builder and were great to work with during the build process. They were extremely transparent and communicative. Once we closed, that transparency stopped and trustworthiness declined. We were told we won’t have a driveway for a while because the weather in Ohio in April. It made sense until the unoccupied homes down the street that were quick move ins got driveways poured. We called Pulte and they told us the city won’t let them sell homes unless there is a permanent driveway which for us wasn’t the case because we built our house during the winter. We called the city, it was a lie. We’ve had other issues too with poor responsiveness, leaking sink for 3 weeks now and a A/C condenser that wasn’t plugged in. ... More

Home is an adequate entry level home... Most appliances and fixtures are lower quality, but functional....lot sizes are a bit small for the money...had a few things break right out the gate...garage door fell off its rails, had to be repaired...fire alarms gng off for no reason, had to be replaced, spectrum utility svc box crushed during home construction...wires exposed...Pulte rep stated that's not their property...which is fine, but install properly during construction and the customer isnt left hanging, I repaired it myself...frustrating...I scaled down to a smaller home on purpose as a senior citizen, small home makes sense...but attention to detail and quality not the highest priority...as a mil retiree I've bought a few homes...so compared to previous purchases...the build of this home is a 6 out of 10...adequate for the cost...just didn't expect a Lennar Home issues...good community amenities, nice sales and construction reps though...not unhappy with the home, but just a bit more entry level than expected. ... More

Everything is good however still after 7 months living in this property, every time I open the faucets upstairs the first 3 to 4 minutes there is a horrible smell and even though I mentioned to the construction manager; his response was that it was bc I hadn’t used the water so it was in the tank and bla bla bla… after 7 months, it still smells bad every time I take a shower or bath… not one is there to take the blame. Everything else during this 7 months have been very good.

Scott was very kind and informative.

Work order system is slow. A contractor comes to fix cracks in the foundation and can only fix one because the work order says "crack" not "cracks". He was unable to get permission to fix all so he has to come back. What a waste of everyones time. We are also disappointed with some of the craftsmanship. Even after the final walk through we found many small instances of work that looked like it was hastily done. Also disappointed with quality of some of the materials used. We paid for baseboard upgrades and were suprised that they were not actual wood.