Pulte Homes Reviews

While the buying experience was quick, and was given update on progress regularly, the quality of the house was poor, and it is taking forever to get the issues fixed. There were around 20 issues from which include some safety concerns. I am still frustrated following up on half of the pending issues 1.5 months into occupancy. My suggestion to buyers, don't close until all the issues are fixed.

Good deal for the overall homeowner in terms of plot to build construction experience. Not great in terms of pressing communication channels, we had a tough time getting mortgage setup and that was a very stressful and bad experience as we were constantly being asked zillions of unnecessary paperwork which wasn’t really needed to prove intention of mortgage purchase. But overall credits were given towards closing which was much appreciated.

When I moved in, I found many places were incomplete, some were damaged, and some places had not even been painted. All window curtains were not installed. The bathroom glass door can not be closed very well, and there is a massive space for water leaking; every wardrobe door was incomplete(Not securing every closet door)

Where to start? The home design and location is amazing. Quality has suffered and I keep getting the excuse that getting good people is difficult. No it is Not!! If you reward good workmanship and quality and likewise punish and reject poor quality and workmanship you will get positive results. You also harbor a sence of not my fault, where is ownership and a sence of pride in your community? I came into the community with high expectations. The home is very nice from a design and estphetic perspective. There are still paint and stain drips all over. The floor in the bathroom, upstairs and down. They had to replace a cement patio that somehow was broken and I had to insist and beg for an obvios issue. This was before I closed on the home. My foundation was so bad esthetically, I can say that now, I seriously thought the house would fall.over. Only after engineers and the Mason company assured me it was safe and just esthetically appalling. I could go on and on. The property is small in comparison but I new that before I purchased. It just gets me that a Company like Pulte would even offer homes with these issues not addressed before hand is sobering. Pretty house but no hot watee upon movein. Rob blocked my calls. I moved in on a Friday and I could not get anyone to address my issues until Monday. Its not an EMERGENCY?? If it were you or your family I bet dollars to donuts it would have qualified as an emergency!! ... More

Our experience has been amazing! From the realtor to the builder, everyone has gone above and beyond for our needs and to accommodate everything we’ve asked for.

Pulse mortgage does not communicate that well very hard to get a hold of someone to talk to rate them very low

Overall, it was a good experience!

We live a great quality of life because the Pulte home we purchased was designed to support modern families with high quality materials. We've had a couple of small issues and Pulte has been right on the mark when supporting us. Their new home warranty is unsurpassed in the industry. We are very happy with Pulte and our decision to invest in them.

The worst build process I’ve ever been through in my life. Too many issues to type but all it takes is one look through my history. Since I’ve been in the home (2 months), I’ve already had a ceiling leak in my master bath, electrical problems (outlets not working in all bathrooms, window still not fixed that was on closing detail, landscaping not completed. I would not and will not recommend Pulte, not even to my worst enemy.

Home construction completed within time frame. Not sure where it is a smart home as advertised. For the price we expected the interior doors to be solid rather than hollow core doors. Also response time for a continued problem has been slow and no return calls.

Crystal did amazing job helping me get the right home

The house is beautiful. I love the kitchen it’s easy to work. I’m cooking more than usual

sales rep and construction suprv kept us updated throughout building timeframe.

Great experience overall. Very happy with our home and lot selected for the build.

We are Very happy with our new home.

The 2 things were touching up the baseboards & leveling the pavers on our patio as promised in our initial walk through. Baseboards are still not done & the supervisor of the pavers looked @ the patio & stated it was so everything had to be re-done. They came out removed all the pavers then replaced them back the exact same way. A J at this time has told the work is acceptable even though it just as bad as it was to start with....not with Pulte Homes

Very poor response to many issues. Hot water issues appliance issues. We need for somebody to follow up now

Contract to closing took 8 months longer than promised. Make sure you’re on site (or have someone on site) weekly to monitor quality. Workmanship is less than mediocre.

Terrible experience with Pulte. This is my fourth new build and I understand there will be problems with the home after it's finished. The workmanship is sloppy, lack of accountability is unacceptable, and communication should have been much better. My small home of less than 1,800 sq. ft. and priced over 500K, and it looks more like a $250K home. Closets and pantry wire shelves are narrow, they could have installed the much deeper size or wood shelves. Vent hood was installed crooked and only attached to wall with one nail, not four like it should have been. When garage door opens it sounds like a tank is driving through the door...extremely loud.! The worst experience was at the Design Center. Design Consultant told me many things that were incorrect. She lacked any attention to my needs and my questions. I was not allowed to return to Design Center when I changed my mind on a few things and they (she) would only forward me pictures via email and/or text to choose my tile from. What happened to "excellent customer service" as Pulte claims to provide? ... More

My family closed on our new home on 3/24. We were forced to close on an incomplete home because we were told that it would be ready, closing was scheduled, therefore we ended our former accommodation. We showed up to the walkthrough a few days prior to closing to find a house that was nowhere near finished. Huge holes in the ceiling, appliances not hooked up, paint not finished, drywall not finished, exterior not finished, carpet not properly installed, GFCI’s not placed correctly, the list goes on and on…. Stuart our incompetent construction manager had every opportunity to communicate, yet there he was, ready to walk a very expensive home with us that looked like a poor incomplete fixer upper. The day of the walkthrough, I stood outside with our newborn twins with tears in my eyes, knowing that if we didn’t close, we would be homeless. Every single dollar we had saved was going towards purchasing this home for our family. What should have been a joyous time for us, was completely robbed. The most frustrating part was that my husband and I had been very active in communicating issues we had seen while our home was being built. Stuart clearly ignored us and spent absolutely no attention to quality or standards on our home. No one should have signed off on this house to any standards. We closed due to having no other housing option and at the risk of losing our 25-thousand-dollar deposit if we backed out. After closing, Stuart was pulled off of our job at my request and Brandon and Nick sat in our kitchen with us and promised all items would be completed to the utmost standard and in a timely manner. Poor Nick got thrown into an absolutely mess left by Stuart. Unfortunately, here we are on 5/10, still living in a construction zone. Priority was not taken. It seems that Pulte would rather send 6 incompetent workers to try and fix something, rather than spending the money to have it done right the first time. We have not been able to unpack. We have not been able to come “home”. We have not been able to take a photo with our babies in front of our home. We have lost endless hours managing workers instead of earning income and spending time with our kids. Precious time and so much of our money has been lost. I am a cancer survivor. Why is this significant? Because I am supposed to control stress in my life. The amount of stress Pulte has caused me, and my family, cannot even be put into words. I have been forced to yell and argue numerous times with grown men, just to get work done to any type of standard. They threatened to paint my home when stucco was not complete! I had to yell and argue, just to have painters pulled until stucco work was done. I have had grown men refuse to take off their work boots, tracking God knows what into my new home for my babies to potentially ingest. I have had their playpen, cribs, clothing, covered in drywall. I have had to risk their health and my own by inhaling paint fumes and dust. The emotional distress Pulte has caused me is plentiful. It is May 10th and my home is still not complete. There are homes closing on my street, homes being worked on by many workers, yet the work needed to be completed on my home is scheduled weeks out. All my family has ever asked for is the home we put our life savings in to be done in the manner promised. I should have never had to be forced into a situation to yell at employees just to get work completed to standard quality. I shouldn’t have had to argue, just to have work done that was promised. But this is what it has come to. Every step towards completion has been difficult. As much as we want to start settling into our home, we will not settle for sloppy work. This is over a million-dollar home, and we expect the quality as we were promised. All outstanding work is currently still being scheduled and unfortunately this whole experience and lack of quality has left us hating our home. I fear the bigger issues that have yet to be uncovered. Only yesterday the electrician discovered that our kitchen pendant box had been covered up with drywall which is why we were only left with 2 instead of the 3 that was in our contract. We also have rattling ducts every time the AC comes on. Every time we try and make progress on unpacking we find more and more problems and issues with our home. A 1 year warranty is not nearly enough for what we have already and have yet to uncover. Attention and quality have clearly not been spent on our home. I fully regret our decision to purchase and close on this home. Pulte doesn’t care nor want to spend money to make things right. Most items are an argument and things only get resolved if I threaten to contact the ROC. They cut corners and cause extreme stress. I will never ever recommend anyone purchases a Pulte home. I feel robbed of so much. ... More

Amazing experience I would definitely recommend Pulte to family and friends!!!

Pulte has been a great experience so far. I was also apprehensive about various builders and the whole ordeal of buying a house. But, right from the start it was an easy experience with Pulte, may be my sales consultant Jeff and Construction Manager Keith made it easy or I was lucky to have them. Both of them went above and beyond answering calls or text out of business hours and keeping me updated on the progress of the build. Understood we ran in to extended times due to materials arriving late due to COVID supply chain issue etc. I was surprised to see how easy it is If you are prepared with few things like Loan Pre-approval, your own docs ready it is not a big deal to buy a house as I thought. Please go ahead with Pulte as they were highly responsive and all the way through the ownership after I move as well. So far they've been wonderful ! ... More

All areas of the home are having issues. Knowingly installing recalled electrical panels and refusing to replace them tells the ethical issue. Doors and windows do not match and close properly. The hardware installed is not aligned and is crooked. Tiles have grout and glues that weren't cleaned properly now it is too late to clean. I do not recommend anyone paying round million dollars for the home they are building. Please vet other builders before choosing Pulti.

First time home builder, fell in love with a neighborhood where Pulte had the remaining lots. The build process itself was pretty painless - there was a decent rough schedule of when to expect things (and when not to, with some of the supply chain issues causing delays), and progress was pretty consistent. On the whole, I do like my house, and I think it looks nice - we've had a couple service issues (shrunken joist causing a dip in the floor), but Pulte Customer Service has been responsive thus far. The design center experience was actually pretty fun, though I remain a little bummed that Pulte stays (intentionally) limited on customization options - I love my standup shower, but to not even have the option of adding a wall niche for shampoo seems really behind normal trends (they offered a glass shelf instead). The frustrations started later in the process during the finish work - I didn't appreciate the letter "forbidding" me from visiting the house, and while I can understand that they don't want buyers distracting workers and that they're trying to actively avoid changes, it doesn't do much for your confidence in the process when you're told you can't see the work going on. There is a very short "celebration of craftsmanship" walkthrough ahead of the close where you can go through and point out issues with paint/finish, but I think it's unreasonable to assume everything will get caught in one hour. Additionally, more time would have allowed me the opportunity to actually think about some of the things I was seeing (the mantle I selected at the design center is a good match to the floor, but I don't love it against the rest of the room, so I would have at least liked the chance to do a change order even at extra cost). The other major frustration has been with the handling of the weather-affected items on the exterior. I built over the winter, so I knew that I would likely close with the driveway/landscaping still pending, but getting those final items completed was a genuine irritation. There was no communication of a schedule (the "official" response from the project manager was "the subcontractors don't follow the schedule I give them, so anything I give you would be wrong", which is an unacceptable non-answer that actually makes me more concerned that my house has quality issues if Pulte has such little authority/control over its subs), so crews would just appear with equipment at random. I work from home, so this was a massive inconvenience, as I'd be on important calls and unexpectedly would have a tractor 10' behind me in the backyard grading the lot, or I'd run an errand and come back to discover my driveway had been blocked off for asphalt while I was gone (was super lucky that I had my car out already, because the crew "was surprised" that it wasn't a vacant house, so they hadn't even rung the doorbell to warn me). I would HIGHLY advise anyone building over the winter to try to push the closing to after ALL work is completed, because Pulte is ineffective (or just not interested) at minimizing the inconvenience to you once you're in the house. ... More

Once home is signed for Pultie s very slow to respond to home issues let along give direction on how to get things fixed. Been here 7 weeks and still no back yard. Pultie won’t come and fix things, like painting, leftover blue tape for 10 months! No one wants to take responsibility for home issues, granted they are little but paying what we did for a home we shouldn’t be treated this way.