Pulte Homes Reviews
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What Real Homeowners Say About Pulte Homes
With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16188 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.
Pulte Homes
has 4 out of 5 stars overall
16188 Reviews
Customer Reviews
Our forever home
- Benjamin B.
- Verified Homebuyer
- July 21, 2026
- Dacula, GA
We were both excited and nervous, but our team made us feel at ease and supported us throughout the process. They promptly addressed any questions or concerns we had, which was greatly appreciated. Thank you Ivette and Charles!
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that our team helped make the process stress-free and addressed your questions and concerns! Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Never Doubted
- Beth S.
- Verified Homebuyer
- July 21, 2026
- Green Cove Springs, FL
JASON LENCHERT**I was led to Jason by what I am confident was simply a blessing and from the first meeting I was confident in Pulte Homes and immediately made a decision on purchasing a new home. This had been a long journey leading up to meeting Jason but at that meeting I never looked back. I am so thankful that I immediately knew PULTE was the best decision for me.
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had such a positive experience due to Jason's efforts! It's wonderful to know his guidance and support gave you the confidence to move forward. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Efficient and pleasing
- Anonymous
- Verified Homebuyer
- July 21, 2026
- BONITA SPRINGS, FL
A great buying and delivery experience
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a positive homebuying experience and are happy with your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome customer service by awesome team.
- Anonymous
- Verified Homebuyer
- July 21, 2026
- Novi, MI
Awesome customer service by awesome team.
Pulte Homes responded:
Thank you for sharing. We're delighted to hear that you had such a positive experience due to our team's efforts! Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Fantastic
- David S.
- Verified Homebuyer
- July 21, 2026
- San Antonio, TX
We had a great experience with the sales man Ruben and Matt on the back end helped us with any minor issues with the home
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had such a positive experience while working with Ruben and Matt! Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful experience
- Bradley M.
- Verified Homebuyer
- July 21, 2026
- San Antonio, TX
Great experience from the start to finish. Everyone we worked with, Ana, Jesse, were wonderful to work with and were very responsive.
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a great experience throughout your process! It's great to know that our team members were a joy to work with and responsive to your questions and concerns. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My experience with the manager (Joe Scalley) has been amazing during the walk through and till with responding to calls and questions.
- Temitope B.
- Verified Homebuyer
- July 21, 2026
- Upper Marlboro, MD
Ok
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a positive experience! It's great to know that your walkthrough was positive and your questions were promptly addressed. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ok
- Anonymous
- Verified Homebuyer
- July 21, 2026
- San Antonio, TX
Home poorly build
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you're unhappy with the quality of your home. We'd appreciate the opportunity to learn more about your concerns. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
We had a great experience from start to finish. We appreciated the thoroughness and confidence that things would be done correctly.
- Ryan G.
- Verified Homebuyer
- July 20, 2026
- Saint Augustine, FL
Morgan was exceptionally good. I appreciated his consistent communication and commitment to deliver a pristine product.
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a great experience from start to finish! It's wonderful to know Morgan's consistent communication and dedication to delivering a pristine home made such a positive impact. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
IT was smooth and easy
- Anonymous
- Verified Homebuyer
- July 20, 2026
- Columbia Station, OH
good
Pulte Homes responded:
Thank you for sharing. We're delighted to hear that you had a positive experience with us! It's great to know that you found the process smooth and seamless. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great buying experience.
- Anonymous
- Verified Homebuyer
- July 20, 2026
- Cottage Grove, MN
Great buying experience. Prompt attention to questions,concerns, queries and requests.
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a great homebuying experience! It's wonderful to know that our team has been prompt in addressing your questions and concerns. Congratulations on your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Ok
- Robert J.
- Verified Homebuyer
- July 20, 2026
- Columbia Station, OH
The architecture is lacking; too many interior doors, too much wasted space. Island, lights, cooktop, sink not lined up. Shelves in closets and pantry are a waste of space, too cheap. The construction manager seems to care but many of the craft people, based on the small holes, splatters of paint, and missed opportunities, do not care. It is, however, better than many other builders out there.
Pulte Homes responded:
Thank you for sharing. We appreciate your feedback regarding the home's design, finishes, and craftsmanship, and understand how these details can impact your overall experience. We would like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Great Experience
- Anonymous
- Verified Homebuyer
- July 19, 2026
- Charlotte, NC
I had a very easy experience with the team in Mallard Park! Brandon and Lee were great throughout the buying experience, and Angel was super thorough on the construction side!
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a smooth and seamless experience while working with Brandon, Lee, and Angel! Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great
- Anonymous
- Verified Homebuyer
- July 19, 2026
- Parrish, FL
It was a pretty great experience for being a first time home buyer. My general contractor Dan was wonderful
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had such a positive first homebuying experience with us! It's great to know that Dan was helpful throughout your process. Congratulations on your new home and welcome to the community! ^KH
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Transformer box and plants issue is still not resolved
- Ming Chiu S.
- Verified Homebuyer
- July 19, 2026
- Peoria, AZ
Transformer box and plants issue is still not resolved
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear that you have unaddressed concerns and would like to escalate them to our team for further review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 1
Construction good. Sales on site could you more experience at a site with more oversight.
- Anonymous
- Verified Homebuyer
- July 17, 2026
- Ormond Beach, FL
So had great experience with Ashton our Construction Manager she was awesome. Sales side little shaky with the staff on site. Drywall should be fixed after electrical comes thought and mounts the vanity lights.
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear you had a positive construction experience and that Ashton provided such outstanding support throughout your homebuilding journey! We also appreciate your feedback regarding the sales experience and the drywall finish work. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Absolutely amazing experience!
- Paavan P.
- Verified Homebuyer
- July 16, 2026
- Hilliard, OH
Working with Bob and Emily throughout the whole experience was amazing would highly recommend them!
Pulte Homes responded:
Thank you for sharing. We're delighted to hear that you had an amazing experience due to Bob and Emily's efforts! We appreciate your kind words, congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good
- Anonymous
- Verified Homebuyer
- July 16, 2026
- Zephyrhills, FL
Better inspection, was missing insulation over master bedroom, many minor stuff
Pulte Homes responded:
Thank you for sharing. We're glad to hear that overall, you had a good experience but are sorry to hear about the items that were missed throughout the inspection. If you are still experiencing concerns, we'd like to learn more about them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Bad
- Anonymous
- Verified Homebuyer
- July 16, 2026
- ORLANDO, FL
quality of construction is terrible
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear that you're unhappy with the quality of your home. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Two out of three parts to the process were great!
- Anonymous
- Verified Homebuyer
- July 15, 2026
- Kingston, WA
Sales and the construction manager were awesome, very responsive and helpful. My only challenges were with Pulte Mortgage. The change in loan processor 45 days before closing caused frustration and unnecessary stress for me.
Pulte Homes responded:
Thank you for sharing. We’re delighted to hear your sales consultant and construction manager were responsive and supportive throughout your homebuying journey! We also appreciate your feedback regarding the mortgage process and will share your comments with the appropriate team. ^KH
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent quality
- Anonymous
- Verified Homebuyer
- July 15, 2026
- Ontario, CA
My overall experience with Pulte has been great. After nearly two months in our home, we have not noticed any issues with the quality of the build.
Pulte Homes responded:
Thank you for sharing. We're delighted to hear that you have had a great experience and are enjoying your new home since moving in two months ago! We hope you continue to enjoy it for many more years to come! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Well-built home
- Anonymous
- Verified Homebuyer
- July 15, 2026
- Mesquite, NV
They were very responsive to our needs
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you are enjoying your new home and our team has been responsive to your needs! Congratulations on your new home! ^KH
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
***** was just incompetent. I literally had to explain how a brokerage statement works to the underwriter. The quality isn't the worst, but you need to check with whoever is doing your installations. All of my water dispensing appliances leaked. They were either installed incorrectly or they were *****. Seriously not okay with my fridge leaking, being ***** and the resolution is completely unacceptable. Pultes construction manager went above and beyond with everything. Shout out to Zach. One of the most professional, approachable, patient and solution oriented people I've ever worked with. The warranty team is responsive, but the resolutions are not great. They either send you somewhere to talk to someone else or the resolutions sometimes take a while. I get that you have a lot going on and it does seam like they are doing the best they can with what they have. I'll give them that. Overall though, I'm happy with the transaction in general because of the incentives, but mostly because of Zach and his willingness to go above and beyond about everything. Thank you Zach.
- Dallyn M.
- Verified Homebuyer
- July 15, 2026
- Richmond Hill, GA
Pulte mortgage, our construction manager, the installers, and the warranty team.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear about your experience with the appliances and to hear that your concerns have not been resolved. However, we appreciate your kind words about Zach and will share your comments with him. We would like to make leadership aware of your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 3
Trustworthiness 5
Responsiveness 5
Total Experience Review
- Angela M.
- Verified Homebuyer
- July 15, 2026
- Colmar, PA
Overall a good experience. Quality not great. But the response from the sales and construction team is excellent.
Pulte Homes responded:
Thank you for sharing. We're delighted to hear that overall, you had a good experience! That said, we're sorry to hear that you're unhappy with the quality of your new home and would appreciate the opportunity to learn more about your concerns. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 5
Builder was great. Sales team was ***** and unresponsive.
- Anonymous
- Verified Homebuyer
- July 15, 2026
- Leesburg, VA
Rob on the sales team is ***** and incompetent.
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you did not have a positive experience with our sales team and will share your comments with the appropriate team. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
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