Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC

Finding many issues with the home quality on a daily basis and unable to trust the built quality.

Very Average quality homes. Overpriced.

Very bad closing experience with Pulte Mortgage. There are issues with water staying in front of the house and some other issues internally.

Very poor quality home for the high price tag you pay. Shoddy workmanship, inferior materials {house is filled with plastic material including the light bulbs UNBELIEVEABLE!!!} and low quality installs! Hence the coined name tupperware homes by Pulte. Which we will gladly share with our friends on social media. Most of the workers are more than likely illegal hence the extremely poor workmanship!! Not to mention the ridiculous demands from the HOA. VERY disappointed with our purchase and will NEVER buy another Pulte home again. We cannot wait to sell this one and move away from this overcrowded horrible neighborhood!! ... More

I'M EXTREMELY DISAPPOINTED WITH THE DEAD TREES AND SOD FILLED WITH WEEDS THAT YOU PROVIDED. AVOID DOING THIS TO OTHERS;

Pulte is not maintaining the quality anymore. They are just in a hurry to close no matter whether the house is complete or not. Once closing is done, you have to chase the builder or raise the tickets to fix the issues.

We have several issues mainly related to design and architecture ranging from unreachable switches to rain water getting into the house from exterior door. Can’t even open the back door of suv while parked in the garage. The plumbing clean outs are installed in the master closet!!!!! The namesake laundry room is designed poorly. I could go on…..

When purchasing a Pulte Home it is imperative that you have the home inspected by an independent home inspector at least 20 days prior to closing. Please do not underestimate how important this step is.

The good - Attentive and cooperative Sales team, decent project and construction managers, excellent team in lending department. The Bad - Really poor quality construction and craftsmanship. Too many issues with the house. Pulte outsources most of the construction to 3rd parties and they do a terrible job. Home inspector caught a lot of serious problems. You will notice cracks, crooked panes, windows, electrical outlets after moving in. Cabinet doors and drawers were not aligned. Cracks on crown moldings, glitchy windows, very poor finishing, uneven surfaces, weird floor cracking sounds, uneven heating through the house etc. Highly overpriced homes for the quality offered. ... More

Not responding for issues reported

This is our dream home, however there were many issues with house. It took over 2 months for our house to start construction and when it started it went down. First they laid the wrong foundation. We were supposed to get a raised slab and we didn’t. When we questioned it, it took some time to figure it out. So while that was happening our wood for framing sat in the rain and got mold on it. So after our house was framed we had to have a mold treatment, which we had to ask for. While all this was happening we had a horrible experience with the sales manager in the area. He flat out told us he didn’t care if we wrote a bad review or if we pulled our mortgage from Pulte. He said he didn’t care if our realtor never used Pulte again. He offered to buy our house back multiple time because he knew he could sell it for a lot more. We never had dealt with a more arrogant person in our lives. When we went above his head just to tell them the lack of professionalism, they didn’t seem to care. Pulte doesn’t seem care who is representing them. We have lived here over 90 days and we still are waiting for blue tape walkthrough stuff to be finished. While I know we are in better shape than my neighbors, it’s just frustrating. If you are looking to have a home build, just an FYI if they are building a hero home your house will take a back seat to it. ... More

First day moving into a new home we found out HVAC system was turned off due to bad circuit breaker and this is during peak winter. Also found door bell does not work. This is bad I did not expect this from Pulte builders. I dont know what else I will find out more in the future. I think quality of materials worsened.

We had a terrible time fighting with Pulte about weather proofing issues before windows were put in. The house was filthy when we moved in, and I’m tired of fighting to have things corrected that weren’t done correctly the first time.

Low quality materials and not with the current market materials. Price to Build is not great.

Issues are not addressed in a timely manner. Quality of construction is so poor.

Quality of Construction is Poor and they just want to sell the houses. They also build the same elevation houses next to each other.

Just closed on a new Pulte home and the they tried their best to get me to close with most of the finish work sub standard. I spent lots of energy getting them to do a half decent job when they tried to pass off substandard work. Subs rush through the work and don't care a bit about getting things straight, flat, or aligned. Pulte will attempt to fix things if you complain but even then it's still minimal quality. Go for a base home and add things after closing. Any extras you pay for aren't worth it because the workmanship is so poor. Make sure you get everything in writing because their word doesn't mean anything. ... More

Not a happy customer... 1) Two days after negotiating and signing contract, Pulte lowered their base pricing by 10,000 and drastically reduced the pricing of all upgrades. This wiped out any of the concessions we received in negotiation. We could have backed out of the contract, lost our $5,000 deposit, re-signed a new contract with new pricing and still saved thousands. In no way did Pulte make us feel like we were valued at all as customers. We considered walking away. 2) Any concessions Pulte gives to use Pulte Mortgage are almost useless because Pulte Mortgage charges astronomical Loan Costs (Origination, underwriting, etc..) Those costs ultimately negate the closing costs incentive they give you. 3) We made it very clear that we chose our specific lot because it was one of the largest lots available AND we wanted to fence the yard for privacy for our kids. Mentioned it multiple times. Even mentioned we wanted to speak with the manager/engineer before the land was graded so we could make it as flat as possible on the side where we noticed it wasn't graded in a way to provide the most usable space. We asked about a gate at the back of our property, with no answer. I just contacted a fencing company to start getting estimates for putting up a fence. We found out from our survey (which was provided AFTER signing all of the closing documents) that the property has an easement on it and that we would lose 15 feet of our property that could not be fenced. This is a huge difference. Pulte NEVER mentioned at any point that we had an easement that would affect our fencing. This is a HUGE disappointment to us, since we chose this community over a nearby community mainly because we could have a privacy fence and a larger lot. Granted, I have not had a chance to make this complaint to Pulte yet, but based on my prior engagements, they will do absolutely nothing to make this right or figure out a solution. 4) The workmanship leaves a lot to be desired. There was a lot of sloppy work that had to be addressed before and after closing. Our field manager was excellent and he alone helped make our experience better than the rest of the process. He was responsive and willing to help where he could. 5) We found out at closing many features that we thought we were getting ended up being additional upgrades. This isn't surprising, however, we were never made aware of those choices. The selection sheet can be overwhelming and confusing. Things are not clearly defined, so you do not know what really is an option/upgrade. For example, soft-close drawers and pull out trash, non-standard builder mirrors in bathrooms, etc.. Not major, but would have been nice to have this communicated to us clearly during the sales process. 6) Pulte gives zero flexibility on any changes/modifications. I understand they are a production builder, but there should be some leeway on a limited scale. Some other builders will allow 1-3 "wish list" options I could go on and on. ... More

Lots of little issues within the home & trying to get the field manager back to have the items fixed have been a challenge. Of course now I’m just told to email the “warranty dept”.

It has taken a lot of time for Pulte to fulfill their commitments

Basic things were not provided. I was disappointed on the way handling the issues

We are writing this to show our unsatisfaction and formally document construction deficiencies in our home built by Pulte Homes. Following our pre-drywall meeting, we identified multiple issues, including gaps in the second-floor wood framing and flooring defects in the master bedroom, the other bedrooms and loft areas. These concerns were repeatedly brought to the construction manager’s attention, and we were assured they would be corrected. However, during the pre-closing walkthrough and even on the day of closing, many of these issues remained unresolved, including persistent squeaking and popping flooring, misaligned door trim, and other finish defects. We proceeded with closing in good faith, relying on assurances that repairs would be completed. After returning from closing, we noticed these issues have not been adequately resolved and have been transferred to warranty. Additional problems have also arisen, including crack window, broken kitchen door, a non-functioning door chime, improper doorbell installation, and HVAC airflow deficiencies. Since we moved in, we have had workers coming in to fix the issues under warranty like framer- 2-3 times- carpet guy, door company trying to fix the kitchen door- weather strips. These conditions indicate a failure to properly complete construction and inspection. We feel like we bought a 30 years old home with lots of problems. We are not enjoying the time in our home. Most people won’t even have those issues in their fifth year 10 year but we started having those issues even before closing and still we are experiencing those problems. ... More

We purchased a new townhome built by Pulte Homes in Apex, NC, and unfortunately, our experience has been below expectations. The overall workmanship feels rushed and sloppy — issues we pointed out before closing were either covered up or cosmetically “fixed,” not properly addressed. After closing, getting anything resolved was an uphill battle. The sales and project management teams became unresponsive, and the warranty team hasn’t been much better. The materials used seem subpar: paint quality is poor, floors squeak everywhere, and you can feel the whole building shake when someone walks up the stairs. These are not things you expect in a new-build home at this price point. The lack of accountability and follow‑through after the sale is especially disappointing. Overall, I would rate Pulte’s workmanship and post‑sales service as below average. I wouldn’t strongly recommend them to others, especially if you value attention to detail and responsive customer care. ... More

Overall, it is not worth to buy the home - house was not ready but pushed to close - after move in, noticed the quality of workmanship and materials are poor - found repair issues more than I expected - the warranty team responses the repair request quick but some vendors are not doing the repair good.

The location was very desirable, but the Quality was not. Expectations for a nearly $400K unit were simply NOT met. The upgrades which were nearly $50K, were done with very little attention to Quality. My expectations for a new build were similar to purchasing a new car, yet this Pulte Townhome offered very little of that. Poor quality was evident in the painting, caulking, trim work. The construction process left the carpet full of construction dirt, despite the claim that it was "deep cleaned". Simple items such as insuring the windows were cleaned, were not completed. I'm now forced to work though Pulte's Warrenty team, for items that should of been addressed prior to completing the unit. In short, very disappointed with the quality, from one of the country's largest builders. ... More