Pulte Homes Reviews in Minneapolis St. Paul, MN

Many defects surfaced as soon as we took possession of the home and the home was being lived in.

We were very excited to buy a new home from Pulte, but unfortunatelly our experience has not been very pleasant. We had a defective range that leaked gas the first time we cooked. In fact, the range had been fixed for a different defect prior to our close. It has been a lenghty and exhausting process to finally get to the point where it will be replaced. We are waiting for it to arrive. There were multiple little issues with drywall, cabinets, paint, fireplace, chipped lighting fixtures etc. Most have been resolved, but it's quite disappointing to see these things were missed or considered "acceptable" through quality assurance inspections. Thank you for the opportunity to express our experience. ... More

I would not build with Pulte again.

Not at all happy with the purchase. We like the layout hence we went with it, but the sales agent we worked not at all knowledgeable and we are suffering implications because of it. Also pulte management is not at all flexible on things compared to other major builders. Also the things included in standard price not good , also build quality as well not great as even paint, trim etc are very sensitive

The finishing of the house is below average and the price paid for the house seems pretty high. The corners are very rough and not finished as per expectations. Those were not smoothen for a nice look. The baseboards were left with holes; though the field manager send someone to fix those but those are still looking pretty rough. The paint on the baseboards is not smooth; it is still showing the filled holes different from the paint. The transitions and turns of the baseboards are not aligned and shows big gapes. The woodwork on the stair doesn't seem to be done by a professional at all; the nail holes are filled but are very prominent and can be seen easily at a first glance. The window frames were left very rough and were not smoothen for a nice look. I believe the house is completed in a rush and lot of things to be fixed are left without any attention. Pulte really need to revisit the house and fix those things to the minimum expectations. ... More

One would not want to buy a new home only to see rain water coming in, uneven floors, cranky garage doors, trash provision missing, appliances not working, etc. Unfortunately, this has been our experience. Raising concerns have not helped either - our point of contact for construction (at the time of closure) verbally assured us these would be taken care of but after about 4 weeks simply came back to say he/she has taken care of all issues without doing anything. I believe one would be better off using their money for other options - my acquaintances who went for other communities close by have been sharing much better experience. ... More

unfortunately we are into poor construction Manager ,Who doesn't know to validate the Quality ,Right now we are experience the issue with furnace construction manager call this is normal, we understood this is an issue with furnace blower and lot other issue kitchen cabinets ,sliding's quality all this issue it's been reported now month before and not addressed so far

My daughter couldn't move into her bedroom for 2-1/2 weeks after closing because of a ceiling repair that lacked any sort of management. That will be her lifelong memory when thinking of moving into a brand new home. Celebration punchlist items still outstanding after two months.

Our Home was initially promised to be delivered Q2 of 2022 but finally got closed in Nov 2022. While we understand there could be delays in construction, there was hardly any communication from Pulte on the delay. We had to ask them a status every month and only then we would get a status from the construction manager. They were unapologetic for the delay as though it’s not their problem at all. For every small issue, we were told to look at the 100+ page contract. There were many issues even at closing which Pulte agreed to fix and few of them are still pending after 2 months. Quality of work is below professional standards. There are walls that are warped and not in straight lines in many places within the house. Had a good experience with the sales person but the construction part of it is bad ... More

If I new my brand new home would have so many issues and pulte refuses to accept there mistakes and correct them. We are blamed for poor building and workmanship and they call it cosmetic. Be ware, I should have done my research and never bought from you. You don't stand beyond your work. Quality is horrible

Pretty bad experience including Pulte mortgage. Quality is pretty bad, cheapest materials, have to constantly monitor the process.

When I signed my Purchase Agreement for my townhouse, I signed a document that stated Included Features and listed under Exterior it stated that I would receive a “Fully Sodded, Irrigated, Landscaped Yard.” Instead when they installed landscaping half of the front yard contained mulch with plants and the other half and the boulevard was filled in with rocks. When myself and the other neighbors reached out to Pulte regarding this issue, they said the document meant that they put the “hardscape” down so we didn’t have to sod when we closed. Additionally they said they were saving us money in HOA dues from plows tearing up the grass. I spoke to people who do plowing and the person installing our landscaping who all said the rock will cost us just as much to maintain as grass because the rock will be sprayed around the driveway and street when plowed and all of the rock and mulch will need to be filled each year at a cost to the HOA. So now we are left with a front yard full of rocks instead of grass which is an eyesore and a safety hazard to the kids and vehicles in the neighborhood. Additionally, we had an issue with a drain being clogged behind one of the buildings. It remained that way for several months and continued to get worse everytime it rained. It got to be several feet deep and about two buildings long. We notified Pulte repeatedly and they did nothing about it. Finally we involved the city and Pulte pumped “the pond” and cleared the mud out of the drain. We were also told originally that they were going to sod that area when we purchased our townhomes. While the drainage issues were occurring Pulte was telling us that they intended to leave the area as natural vegetation. Meaning it was going to just be a muddy, weedy, mosquito infested slew. When the city was contacted they confirmed that the original plans stated that the area was to be sodded. The work has yet to happen, so we will see. It also took a call to the city to get Pulte to repair an enormous pothole in the street that was causing people to turn into oncoming traffic when turning onto that street to avoid the pothole. The street maintenance is the responsibility of Pulte until construction is complete and it has been turned over to the city. I am enjoying my new townhouse so far on the inside. It has only had a few cosmetic issues and service has been very easy to work with. However, upper management outside of our neighborhood for sales and construction that we tried to find resolution with regarding our exterior issues were horrible and condescending to deal with. I have never seen a rock yard in the state of MN. I feel the look devalues my home,, is a safety issue, and will cost us more money in the long run than if they had just sodded the yard. Had I known they were going to mislead us the way they did, I would have gone with another builder/community. ... More

The initial meeting went well we signed and during our construction process had three different people represent Pulte. House was built on schedule. The mortgage process was absolutely horrendous and horrible. We were not aware of our approval for the purchase of our house until 30 minutes before our closing. No one reached out to apologize. No one reached out to assist us. No one reached out to provide us an alternate option. We had aNo one reached out to apologize. No one reached out to assist us. No one reached out to provide us a alternate option. We had a glue on our own and do it and got approved in two weeks. Our closing was 30 days delayed due to the lack of communication effort From Pulte. mortgage. ... More

Would not recommend to anyone! The overall experience was a disaster from beginning to end. Mark the project manager was the only thing that saved face in the company. From lying to no response from people we were not happy home buyers. Now living in it a month we are really seeing the poor craftsmanship in a lot of the features.

I regret building my home with Pulte. I would have given zero stars but that was not an option. I experienced countless issues with build quality. I brought these issues to the attention of the job superintendent Dylan. Even after I had an independent inspector come and I showed the report to Dylan, he would still not fix the issues. To make matters worse, not one person at the company ever listened to my complaints. Not one person. I'm marking the review as anonymous because I do not want any retribution from this company.

Rushed the customer to close before the house completed, wait the keys for couple days when signed all paperwork and payments, Moved in incomplete house inside and outside,roofing fly out couple times when heavy winds comes, lights falls down in the kichen,washing machines unsecured, leak in the kichen

Workmanship is poor, at best. Windows were different measurements resulting in blinds not fitting, Finish work from flooring to sanding and painting is substandard for new home expectations. Loan consultant would not return my calls AND emails. It had been a terrible experience and wish there was a lemon law for new home purchases. The home will be on the market as soon as the rest of the developers is closer to completion. Buyer beware.

I bought the house recently and not happy because of the below reasons: 1. No provision for trash Bins in the Kitchen. No one communicated about this during signing of the purchase agreement. 2. Due to cost cutting, corner space in the kitchen wasted (they have simply blocked about 12 cubic ft storage space in kitchen). 3. No SOD in the front of the house which was committed during purchase meetings. 4. Partial SOD in the backyard, no proper grade work resulting water accumulation/breeding area for mosquitoes. 5. No play area for kids in community.

Overall awful experience dealing with Pulte at every level. We were under contract for a specific package - after signing, Pulte changed the paint and carpet package and told us if we don’t like it we can back out of the purchase (Jake). We’ve had mismatched white paint colors in the house, paint over outlets, We’ve had 7 doors now that don’t latch, nails/rusty screws all over the outside of the home, siding falling off the house, wavy baseboard, ZERO escrow updates, and no one within the Pulte group will respond to us. Jack specifically told us if he made improvements to our home it would come out of his bonus. We addressed issues like sharp tack strips and he refused to correct them over 1+ month. My child then bled over our white carpet on those strips. Inexcusable and we are considering legal action. Corey gives zero updates on the remaining escrow updates. Ignores emails and doesn’t follow up. Additionally, he promised escrow updates that didn’t take place. Ben makes empty promises and doesn’t respond to messages. It’s no wonder Corey and Jack follow in his footsteps. We have had opportunities to recommend our friends to Pulte, specifically friends looking at Pulte homes and have told them to go with other companies. I’ve spoken with regional manager Rick Lechernberg, who assured me customer care would contact me about my issues, yet I’m sitting for a week+ still waiting for any sort of contact. Everyone within this organization wants to point the finger in order to secure their paycheck, while not caring for the customer needs. Awful customer service, awful craftsmanship, awful customer service, awful follow Up. You are a number within this organization and as soon as the purchase is made you are nothing to them. They tell contractors to enter your property with ZERO update or notification. I won’t recommend this company to anyone I care about. Because no one I’ve talked to in this organization cares. ... More

I have two sinks plumbed incorrectly. There is a piece of trim that was never installed. Carpet nails stab your feet in the main floor living room. When it's windy the southern siding make a lot of noise. I'm concerned that the furnace won't pass inspection due to a valve touching the door. Windows and other fixtures were never cleaned post install. Places that were shown to have defects in the walk throughs were never fixed.

Home is okay. Bad worksmanship noted throughout. Lots of repairs needed to be completed via work order by builder

This has been the worst experience I have ever had. We are considering selling the house due to the ongoing and consistent issues

Very difficult to get in touch with anyone during the building process. We also had very basic requests post close that are completely unwilling to work with us on. Honestly I feel like there is a bit of common sense missing on Pultes side throughout this process very frustrating.

Terrible experience from day 1. Sales rep was horrible. Walls are already cracking. Roof is falling off. No grading after 30 days. The development looks like a dump site. No updates are given to warranty work filed. Wish I would have gone another direction. Will never buy Pulte again or recommend to anyone.

Bad experience all the way around. Paint the shipping from the door garage door is not working light bulb was wrong sink was wrong chipped everywhere on the deck