Pulte Homes Reviews in Detroit, MI

Structurally our home appears good. Fine details are really terrible. We just gave up on complaining because it never got addressed. Even when they came to fix it multiple times. When you choose Pulte, you get a great neighborhood, but not a great house. (To the point when others come in and point out the bad looking fine details.)

thanks PGP Title , Pulte Mortgage and Sales team for the smooth closing process. everyone was amazing

We have a beautiful home, but don’t look too close. Pulte has absolutely zero care for quality. We still have paint splatters on the floors, crooked window jambs, visible drywall seams on the ceilings, visible nail holes and joints on trim throughout low voltage cable installed in the wrong place. All of which was pointed out to Pulte multiple times and promised to be fixed before closing. We’ve been in the house for a month and those issues are not fixed. When replacing a light fixture in a bathroom I found a NEC code violation, Pulte denies. Getting a hold of Pulte is becoming increasingly more difficult. My first review had much more detail of how bad Pulte’s quality is, but i was simply told it “contains inappropriate content” so it wasn’t published. If this one is also “inappropriate” please let me know why. ... More

Quality of the home is poor and not meeting customer standard or satisfaction.

We are very please with our Pulte home. The entire staff was great to work with.

I was shocked at the condition of my wood floors when closing. There should have been some type of covering on them.. The mud was horrible and it took me 3 cleaning to get it all up. There was paint on the floor and also on some of the dark wood. There were screws under the cabinets that had to be pulled out and holes were made. the calk on the fire place is a disgrace. The front door had a large gap and cold air was coming through, the garage entrance to the house would not even close unless I through my whole body weight against the door.

Our home got delayed due to inclement weather and unfavorable soil conditions for months. Minor items requested in the initial contract were not fulfilled. Those issues were brought up during quality walks. Most items were taken care at the end. The quality of drywall is poor - thin walls and easily dented. The trim along all the home was not cut properly. Every door edge is rough and even injured my child. The field manager's response is that Pulte is interested in making profits - buying a product that is cheaper than providing quality finish. Plumbing soldering was not performed on one of the shower pipes - resulting in flooding through drywall. Two window decorative shutters do not stay in place - needed plastic screws replaced. Our vehicles barely fit in 3 car garages - why could not they make the entry a few inches wider especially many residents have minivans and pick up trucks. My previous 15 year old house built by Pulte has better quality with materials and workmanship than the latest homes I see here in Detroit and Cleveland areas. Since Pulte builds at prime locations that are very attractive to families, many people tend to overlook some of the quality issues. But as discussed in private phone chat groups among owners, most people are not happy with Pulte homes and their attitude to own up to cheap builds while charging premium dollars on lots and builds. ... More

In my case, I’m probably overly critical, especially when paying $700k. Ultimately, Pulte resolved every last issue and went above and beyond with its customer service. While the experience was challenging, as is with any new build, the end result was worthwhile and I’d recommend Pulte to anyone.

Please contact me for all the details. I can only say that after I signed my purchase agreement and paid my deposit everything was a down spiral. Multiple reasonable requests during construction ignored, complaints about quality ignored, I even had to vacuum clean the site myself to mitigate health problems to my asthmatic daughter. Late closing and promises to fix things next week every week ( we are 3 months after closing) that were either not fixed at all or the fixed were bad and are in line for the next round of fixes. I am very disappointed with the overall experience.

when i decide to up great some finish items,I end up paying three times more what its worth,It should not be like this!! also guest bathroom finished very poor.

We were rushed to close on a house that was not completely finished. We ended up not moving into our home for two weeks after the purchase so Pulte could fix numerous issues that needed to be redone of finished. Even after that, it took multiple weeks to get other issues resolved. Eventually, we were sick and tired of Pulte not finishing things correctly or in a timely way and decided that any minor issues we still have will be done by us with our own contractors of our choosing.

We had a very nice experience in buying the home which Pulte built. It is a great builder and we are very happy with the entire experience.

I have a suggestion for pulte when working w seniors. I think they could give more support to senior house buyers that are not as experienced as young ones on the internet. This issue came up for me and my husband often during the mortgage phase of this experience.

It was the first time to purchase new home for me so there are several unknows and concerns. Long story short, at the end my family and I are fully satisfied with support & service of Pulte team and quality of house.

Our Pulte home build exceeded our expectations. Not only did they make our timing work, but they were always fast to communicate and kept us informed every step of the way. Our home is beautiful and the craftsmanship is at a high level because of it. Our building manager, Wally, was incredible to work with.

Take your time and not rush things and you'll have a good experience

The new home was ready in the timeline that I was promised. The Pulte team was with me every step of the way and identified any issues during my walk through. These issues were fixed in an appropriate time frame. It is nice to be in a brand new home where everything works the way it should.

Pulte seems great on the surface, but the more 3rd party inspections we had and the longer we live in the house its very clear how bad of a job they did and covered parts up so you wouldn't notice. We had shelves falling over after 2 months of use, our garage drains towards the house, not out the garage door, doors hung wrong, tack strips poking through the carpet to the point they were drawing blood if stepped on, with no one offering to properly fix anything and just add more band aids over top. Some of my issues I pointed out during the buying process, was promised it would be fixed, promised it did get fixed then later I find out that none of that was true and its the exact same as it was before. All they care about now is money, not quality, or making good homes. Most of the contractors don't show any pride in their work, and its clear that instead of getting a slightly better contractor, Pulte just hopes you don't notice. Some things are done beautifully though, for example our tile work was done suburb. I hope in the next few years I can fix all the issues they have left me and have the home that I paid for. ... More

The field manager who helped in our building process was amazing. He ensured that everything was handled in a timely manner. We are very pleased with the house that we have purchased. the house is great and the neighborhood is welcoming. The responsiveness from our field manager Chadd has been outstanding.

My salesperson (Adam) was the best! He kept in touch through all phases of the home building process and genuinely cares about making sure I am 100% satisfied with my home. The quality of my home is very nice. After i moved in, I opted to paint the interior with the colors I wanted and it made a positive difference. I can honestly that I had very little stress in building my home. They delivered 100% with friendly attitudes.

Friendly helpful staff, quality building materials, all at a reasonable price. A place I can call "home".

There's no lock provided for master bathroom by design! That is unbelievable and never heard of with any good builders. In spite of asking about this with Pulte the answer has been only 'NO' which doesn't sound good.

Requirements from builder were met however, do not expect anything over and above what I ws absolutely necessary for builder to pass inspections. Less than expected finishing work. For example, the on the front porch were covered in cement although we were told they were already "cleaned up." Not a great welcome present to walk into. Outside trim paint was missing or "thin" in many areas. Ceiling vent in the guest bathroom was askew. The list goes on. Nothing horrendous but very disappointing considering these are not cheap homes. We are not big complainers or trouble makers but we had originally had been very excited to move here after leaving a long-time beloved home. The landscaping wasn't done when we moved in and we were OK with that but there was a brick in the driveway that we had to move when we pulled up and then trash was everywhere in the yard. Again, we understood that would be taken care of when the landscapers came (and they did a great job, by the way) but very disappointing to see. We did a "final walk through" the day we closed and the home hadn't been cleaned yet (they were doing it that morning and we closed in the pm). We thought it would look great; even the porch had dirt all over it. We were just disappointed. ... More

Very happy with our new home

Bad customer service. Bad finish’s on the house. Nothing lineup. And they promised to have an individual within the first month to take care of any issues and it’s has been a month an half and no response!!!! Be careful and check out all final touch’s especially your windows, (top and bottom not the exact measurement). Bad work over all.