Pulte Homes Reviews in Indianapolis, IN

We recently closed on a home built by pulte and it has been near 1 1/2 months but impossible to get any response from the builders

Before I go into the build process, I want to call out Shandra for being a great selling agent. She helped us along the way and was an advocate for us from the start. We began with one project manager, Brandon, who was excellent. He made me feel comfortable and in good hands from our first virtual meeting. Every week he would send us emails with pictures, letting us know what was accomplished and what the plan for the next week was. During my pre-drywall inspection, he was very thorough, and let me know the ins and outs of our soon-to-be new home. Unfortunately, a week later he left the company, and things began to go downhill from there. The new project manager, Brad, did not keep us up-to-date on the building process. We had to send multiple emails to him to try and find out what was going on. We received a brief email from him on July 16th, without pictures, concerning the progress of our home, which contained an excessive amount of typos. On the 25th, I sent an email with questions about progress and potential closing dates. It took him six days to respond to me, in which we were "given" final walk and closing dates. The next time we heard from him was August 16th with an email in which he wanted to know if there were any questions or concerns, and what he could do better. We gave him that feedback the following day, and never heard from him until our "celebration" walkthrough. It was nothing close to a celebration, and in fact had the wind taken out of our sails, in what should have been a very exciting experience. He admittingly had not been in the home since Thursday, and it was nowhere near ready to be shown as a walkthrough. He attempted to call us 2 hours beforehand (on the wrong number). encouraging us to reschedule. We clearly did not receive the phone call, so showed up as scheduled. There were holes in the walls, mud all over the floors, the banister was on the floor, the planning center countertop was not installed, trim outside was not painted, a wire for the front porch was lost, and a hole had to be cut in the soffit to find it. We got to the top of the stairs and we ended the walk. My wife left the walkthrough in tears. We then came back on Wednesday, to a somewhat improved situation, but were at the house for over three hours "after" walking it with Brad, to tape up all of the imperfections. At this point, the whole house needed to be repainted. We ran out of a full roll of painters tape. This should not have been our job... it should have been Pulte's! He needs to make sure that when I walk in that home I have trouble finding anything wrong (at least that's what the signage that Pulte advertises says). We were actually told they were working on changing the verbiage because it was an unrealistic expectation for owners to walk in on a walk through and expect perfection. What? Failure at the core! Even at the final closing day walkthrough there were a ton of items that we called out, that still have not been totally completed 2 months after closing. Since moving in, we have discovered paint circles on our Owner's Suite bathroom countertop, a trim piece that is damaged and needs to be replaced, grass that won't grow in because the soil has been contaminated with paint or cleaner (you can still see paint stains on nearly 1/3 of our lawn), and a garage door that does not function properly. Not to mention we don't have cold water in one of our guest bathrooms. The craftmanship of this home is something to be desired, and we feel that we are stuck in the biggest investment of our lives. We would never recommend Pulte to anyone! Even our realtor was disgusted with the entire process, and said Pulte went from being her #1 recommended builder, to one of her least recommended builders. She had 3 other clients at the time, 2 of which were looking to build with Pulte, but were spared the headache because she saw our experience firsthand and pointed them in a different direction. For a 444K home, we shouldn't have had to, nor continue to have to, micromanage the execution of our home nearly as much as we've had to these past 3 months. Pulte should care just as much about the quality of our home as we do, but have continued to disappoint us with their clear disregard, and honestly, their overall care about us as clients. As homes continue to close, we continue to get forgotten about and have to routinely send follow-up emails to both Brad and Chris. Our lawn is destroyed, there's a 5in divot in our front yard (which my wife sprained her ankle in the other day, hence how we discovered it), and items continue to sit left unattended, even though we were told they'd be completed 30 days after closing. I don't live a life of regrets, but going with Pulte is by far one of the biggest regrets yet. ... More

I’ve built with Pulte before (in Tennessee) and it was a wonderful experience from start to finish. Well. The Indianapolis area Pulte experience couldn’t have been more different. The framing/structure of the home is sturdy and well done, thankfully. My nitpicky, former custom builder father inspected that. But the finishes and sloppy craftsmanship is unacceptable. Here’s the shortlist of issues with workmanship: - Scratches on glass shower door - Lopsided spindles on staircase - Scratches on the luxury vinyl tile floors - Scratches, nicks, and dents in the kitchen cabinets - Tears in screen door (and it was installed upside down) - Crack in window glass - Exposed hole in the floor behind toilet - Windows were installed so high it’s impossible to buy ready-made curtains - Dents in exterior doors - the list goes on… Now, I expect there to be some fixes required. What is unacceptable is I closed nearly THREE months ago and NONE of the promised repairs have been completed. In fact, I’ve emailed the construction manager who was handling my home three times now with no response. He quit responding a week or two after my closing. I’m so disappointed with Pulte’s customer service. ... More

Pulte closes the homes with the appliances not working properly. They give little to no time to review the appliances on the day of closing. Leave us to deal with the warranty team after closing

The build quality is not that great. LVP (vinyl plank) flooring was popped up everywhere within the house and it is making noise everywhere. Within one week we see the windows are leaking because of rain. The workers didn't finished it properly and Builder is not even worried about checking that as a priority Drywall finishing is aweful.. We see lot of gaps between the wall and floor. I assume the builder is offering accommodation to lots of bugs and insects. The gap between house slab and patio concrete is way too much (it's more than half inch). These gaps should not be there in the summer. But i am seeing these gaps for: patio Concrete and house slab. between wall & flooring We closed this house during June 2021, during summer we should not expect these issues ... More

During closing, we found quite a few issues: floor edges broken and pop up, stain on the quartz top of pantry, two windows are broken, lawn is not done yet. Now there has been one and half month after closing, some issues has not be solved yet. The floor has been installed again but there are still several pieces having issues, broken windows are still there..

If you buy a Pulte home you will hear a lot of “ I am sorry”... and no action. For example, they painted the entire inside of the house the wrong color ...they were “sorry” after we pointed out the mistake. They installed the wrong garage door in March and we pointed the mistake out in March...The correct door was not ordered until June 3!! They are “sorry”....They were suppose to put brick around the front door but put siding....We pointed out the mistake...after arguing about it, they said “sorry” and corrected it....and the list goes on.!! They are sorry that they can’t get problems corrected; they are busy!!! WE are sorry that we bought a Pulte home!! ... More

Worse experience of building a house! Terrible communication and many issues with our house. No one gets things addressed after you purchase your home. Would never buy Pulte again and would tell people not to build with them.

Not a good experience

There were many things, particularly in the yard where it was evident that attention to detail was not there

Looks like my three year old caulked and painted the exterior. It was painted under 30 F and is peeling and cracked. It was noted during closing in April and still not fixed. Nail pops are expected but not to this degree.

WHEN THEY DO THINGS LIKE FRAME A WALL IN THE WRONG PLACE, YOU WILL BE TOLD IT IS "BUILT ACCORDING TO THE PLAN", EVEN THOUGH THE PLAN CLEARLY SHOWS IT IS NOT BUILT TO PLAN.

Building experience was excellent. Our building manager was great and kept in constant contact. Problems started once we moved in. We noticed a long list of issues and attempted to get the pertinent ones fixed and wait on the cosmetic. The Customer Care Manager is polite, but is difficult to get any follow up and zero results. It took over 2 weeks to get in touch with our Customer Service Manager who advised that the issues should have been handled by builder and we would have to wait until 11 month walk thru to get majority addressed. To me this is unacceptable and poor customer service. We have had our home for 6 weeks and have no locks on bathroom door, carpet with nails sticking out, AC issues and a our microwave went out in 5 weeks. I hope we can find some common ground and get some resolution as I do not feel we got value for the price we paid. ... More

Superficially a beautiful home. Several issues with workmanship and things that were left undone at time of move in. Pulte representatives are good at sales and telling you the things you want to hear - but there is horrible, to no, follow up whatsoever. The communication between Pulte representatives, their vendors, and the customer are terrible. I would not purchase another Pulte home.

Quality of Workmanship, just average! Responsiveness to issue, poor be ready t wait couple of months to have ur issues fixed!! Celebration day do not be overwhelmed everything looks pretty in ur new home, inspect the house thoroughly every nook and corner!!! For that matter if u have washer/dryer make it a point to run a full cycle, do not believe installs for granted, Granite counter tops inspect every corner run ur fingers....Dont say Dont buy, but pay attention to detail if u want peacefu move in....Good Luck

Lack of appropiate supervision throughout the building process. Several constructions issues associated with finishing work, plumbing problems( Such as pipes making noise), among other concerns.

During the sales process, one of my biggest concerns was the train tracks behind the home that I eventually purchased. When I inquired about this, the lead sales rep and the other sales associates told me that it's a utility line and that trains seldomly passed by. They mentioned it was a few times per week and generally during the day. I've now spent close to two months in this house and the train passes by several times per day and blares its horn. It also happens frequently in the middle of the night, waking me up. I feel like I live in a permanent construction zone and have already grown to hate it. This is not the infrequency they had sold me on and I'm now regretting this home purchase, as I can't imagine living here long term with this constant noise from passing trains on a daily basis. Yes, this was ultimately my decision, but I trusted the information they provided that it wasn't as frequent as it actually is. They've been selling homes in this neighborhood for several years, yet they claim they've had no experience or reports of the train passing as frequently as it does, added to the fact that it often passes by between 3:30 and 5:00 AM. It's as if they want me to believe that this only started happening the moment I moved in. This is beyond disappointing and it's the biggest purchasing mistake I've ever made. I just wish they had been honest with me and not sugarcoated it in order to sell a home. I'll never again purchase a home from Pulte. ... More

Builder said he would provide something, even in email, and eventually did nothing. The issue was brought to the builder's attention 6weeks before closing. Shortly before closing I was told it would not be done. Cost to me to fix: about $30,000.

Beware - They will not give Ernest money back if you are not approved

Pulte has left me with empty promises. It is now been 40 days since I closed on my home and I still have blue tape in my house, crack in my bathtub, scratches on hardwood, kitchen cabinets not complete. I warn you to not close until the home is to your satisfaction.

Just about everything in this home was never done correctly the first time. Not to mention I’ve been in my home two months and warranty repairs need to be done. Also, it’s mind boggling that they don’t have a sense of quality control to ensure things are done correctly the first time or in a timely manner. Excuse after excuse has left me in an incomplete home for two months and warranty repairs for leaks and tnings falling apart!

Second house with Pulte. Totally different experience this time. We knew there would be delays due to worker shortage and supplies. Our house did get delayed and we were ok with with. There is a total lack of communication on everything. We closed with our house not being complete. We have a work order to finish the house. It has been 8 weeks and we have had a couple things done. But now Pulte has stopped with completing our house.

Would not build with Pulte again. Many of the subcontractors did poor quality work and much of it had to be done redone several times. Significant issues remain 30 days after closing.

We were very happy that we purchased a new home and Pulte builders were seen decent. But sorry to say other than the Sales team and the field manager none from above them seem to care about anything. I see both of them trying to do everything possible to get things done but Pulte quality and the contractors that they use are very bad. It has been one month since we moved in to the new house and we already feel we should not have got an house from them. Pulte builders in the Trailside community in Indiana have so bad contractors that a lot of visible features are made in very bad quality. to start with the Bathroom tiles are not fixed properly but is all with ups and downs, the grouts would need to be sealed as they cannot spend another $30 to get that done. The countertops have to be sealed too again a $20 bottle. The quality of Paint used is so bad that if you walk and your hand brushes the wall the pants will start decoloring. The worst is the lighting company that they have selected. The Indiana lighting company in greenwood. The light fixtures are all custom made and so if you want to replace a single bulb you will have to go trough then only as none of the stores like Lowes, Home depot carry these are these are not standard. If you call Indiana Lighting the cost of one LED Bulb is about $40+ and these cannot be changed for 5000K brightness or in different colors or even can you have these dimmable. I sent an email to the management team and they did not even care to acknowledge. Seems to be more of a NON CUSTOMER friendly company whose goal is just to build something and have the home owners suffer. I would not recommend Pulte Builders to anyone. ... More

Never again should you let your house close before the builder has completed each and everything without anything pending. Even something as little as putting a nail in the wall. Because once your home is closed, forget about getting those items done. The project manager will not respond to any emails or calls. My yard was graded and seeded with lawn but had significant amount of concrete rocks and stones. In fact there were more rocks then mud. Upon raising up the issue with the Project Manager- he said this is how they do all the yards, which is a lie- as I had seen other Homes done in my neighborhood and saw them bring fresh mud in and removing the stone filled mud while grading. If you settle for their response and give you stone filled mud- good lick watering your lawn- yard will never hold water for long, will have water everyday to keep the lawn alive. Houses are extremely poorly insulated- meaning you can hear thing said any room if you are sitting in a living room. My paid upgrade for basement bathroom rough in was wrongly measured and placed 4” off then actual location. I regretfully settled and agreed to make the project managers life easy as it would involve cutting concrete. Now with them not responding, I wish I had not settled and make them do it the way it was suppose to. The sump pump in basement was installed 90ft away from its actual location as shown in the building print. Meaning if you have unfinished basement, they will put anything anywhere according to their convenience and whatever makes it cheaper for them. You must stick to the drawings and have them move any wrongly placed items. Now the list is long so I must stop here and end the review. But Do not CLOSE IF YOUR HOUSE IS NOT DONE TO YIUR LIKING. No matter what they say. ... More