Pulte Homes Reviews in Chicago, IL

Had so many issues with our home in Creekside Crossing Plainfield Illinois. Our sales experience was pretty lacking and it really relied on us to make the right decisions here which of course led to some gaps at the end (seemed like she never though we would buy, even after we put down our deposit). There were also quite a few options that were available but not on our options sheet which we missed out on (additional windows is an example). Designer was pretty helpful though we didn't run through all the options so we had to keep asking for things we were seeing on the wall and what could be done. Not sure if she didn't want to upsell us or if she was in a rush but in either case we had to be our own advocates here as well (also wasn't perfectly knowledgeable, told us we couldn't have 3 glass shower shelves in the bathroom because the height would be too high but we could have easily had one at 1', 3' and 5' since we have one at 3' and 5' and the tile is 2' long). Construction manager never sent us meeting notes from our pre-construction meeting so that led to a series of miscommunications making it all the way to the end of the build (which were refused to be corrected; ethernet located on the exterior instead of attic). Communication was pretty substandard and for every 4 emails we sent we would get back maybe 1 which wouldn't answer everything either (no regular updates either on progress until much later in the process). Found quite a few errors at our pre-drywall meeting and even more at our celebration which were options we selected and were never installed (humidifier, outlets outside/inside, ethernet port, conduit from attic to basement, etc.). There are also sooo many quality issues we have tickets for corrections for and they are still not completed 2 months after closing (we are even missing some sod in our backyard). Their contractors they recommend who worked on the home (who you have to use to maintain your warranty by the way) either won't respond, refused to do the work or come in double to triple other comparable vendors. Great example was the plumber, refused to work with us and provide an estimate for a water softener, their second recommendation (who would void our warranty) came in 2.5 times more than what a local water softening company came in to do the work for (and they provided me a life time warranty even instead of the 1 year with the plumber they said). Had to fix a siding issue (due to the mistake with the exterior ethernet) and their contractor told me he wouldn't work with me because I didn't speak Spanish. I told the construction managers and they said they would get me someone else but never did (who also would void my warranty...). Very disappointed with the whole process. Also, despite me ranking their surveys poorly and even listing my name/number in them I haven't heard anything from their corporate office. Just an awful experience. ... More

Don’t fall prey their pre closing experience. They literally don’t care once closing is over. We closed the house without the driveway and landscaping and it’s been more 2 months and we still don’t have driveway and landscaping . I have sent multiple emails to PM but all I heard is an excuse that it’s delay due to weather conditions. They did driveway and landscaping for all the new house closed after us and pouring basement concrete for the new construction which is far from closing . The weather rule don’t apply to them. It’s unfair and disparate treatment . I never expected big builder like Pulte will do this. Please make sure you follow through your promise and deliver what you committed . Otherwise , people will lose trust on big builder like Pulte. ... More

I've been in my new home for six weeks. I've have had a lot of issues with my home, air conditioning does not work, no driveway yet, issues with the sliding screen door, pounding noice when heat is on and a lot of other issues. If I had do do it over again I would not buy a pulte home!!!!

I was not happy with the experience. I feel that they do not go above and beyond and once you sign they don't even call you back. They don't finish the end product.

The home was not ready to turn over way to many quality issues that should have been corrected if Pulte expected higher quality work. Very disappointing

Very poor customer experience before construction and Poor service after construction.. One time.. the Sales consultant told me to get out of the Sales office without any reason when I was asking some clarification, Change on the plan, and Requesting some documents for lot premium..(How it would be decided and any rule or process followed to come up with the premium amount.) About the HOA... They have specified the 2 digit number all time till before Closing.. and they strike out the HOA amount and changed to 3 digit number just before signing that HOA page time of closing. During walk though... Just get side/off tracked by the customer engineer and never gave proper time to review the home. :( ... More

Stay away from Pulte Homes if you can - everything is so expensive, poor quality, bad handing of issues, no peace of mind !!!