Pulte Homes Reviews in Chicago, IL

The quality of the house was disappointing. Uneven flooring, walls not straight or levels and the siding is not straight and has many bulges

Maybe we just don't understand about production homes but we find quality or workmanship issues pretty much everyday.

Material quality is poor and very lower end finishing by workers. You fill less than a month all bad quality Pulte have used. I will not recommend anyone to spend their savings to buy pultehomes.

Very disappointing experience from start to finish for this process. We were made to feel as if we did not belong in this neighborhood from the first day we came in to view the model home. The person walking us through picking out electrical gave us bad advice which will cost us more headaches and money in the long run (an electrician or contractor should be walking people through these decisions, not someone from sales). Then we got a new sales person halfway through who never checked on us and was hard to get ahold of. Post closing we have had issues in our home that have not been addressed in a timely manner and we are still waiting to get a driveway (2)+ months after moving in - with no access to our garage for over a month. We have been down to one car since one of our vehicles is electric and it cannot sit outside on the street for months on end. ... More

From dimensions of home to poor build quality in each aspect of construction, they have used the lowest quality material possible to give homeowners their homes so that they will end up spending thousands and thousands in dollars in subsequent years while Pulte maximizes the profit. This kind of corporate greed at expense of consumer is appalling. Pulte and its employees are so rude and dont care about issues

Cold air is flowing into the room, no proper insulation. Even after repeating request issue is not addressed for months.

There were issues that needed to be fixed before closing, but some weren't completed. I was assured they would be fixed, and I trusted them. After closing, the issues remained. I reported the problems and submitted requests, but I'm still waiting for someone to address them. I don't trust this builder. They took shortcuts to complete my house, and now I need to fix the problems. I'm frustrated that I can't get anyone to respond to me.

There is lot of air leak from all the windows and when we approached the team they informed us that it is how they have manufactured Did we ask for that kind of windows which wont stop the cold air coming inside Staying in Illinois no one needs a house like this We paid the amount for this house no one gifted this to us No proper insulation entire house cannot maintain same temperature Lennar was the best when it comes to quality

Poor communication during buying process. Excellent in on line communication however difficult to talk to a person. Sales staff say No to every request without an explanation. Had to speak to upper management several times for simple requests. Walk through was very unfriendly and so impersonal. Follow thru during first days of moving in was ignored by all. Had a burning smell in Microwave and asked in writing if they could look at it. Wanted them to pull the oven out so it could be unplugged. No response Had a fire in microwave 3 days later with the fire department at my house at 1130 Pm( microwave was not in use at the time of incident) Pulte is very poor on follow up, customer service and communication ... More

Buyers need to keep reminding themselves that it is not a custom home. Plan to have to repaint the inside.

Nick was the only positive experience we had during our home purchase. He was very attentive and quick to respond to our new buyer questions. All other departments were very disappointing, especially the finance department. They were not efficient! We were given a lot of generic responses! We didn't feel like Pulte cared about our needs and concerns about purchasing our home. This experience felt like we were on a conveyer belt!

Hard to get a hold of and have someone take accountability for workmanship after closing. People are not responsive.

Substandard materials used, poor Build quality Better look for other options than investing with Pulte homes Had to Close almost unfinished / sub standard home.

Went with Pulte due to their great reputation. Unfortunately, maybe due to current times our experience was far less than stellar.

The sales office at Bronk Farm oversells and under delivers. Make sure you check every detail. A large number of the community are dealing with sticker shock, HOA changes for minor upgrades like lighting and fences, and other small issues that compound. I highly recommend you have a lawyer review everything from Pulte, negotiate, and double check. Last of all do not buy anything from Tom or Noah. You will regret it. Ask for any other sales agent and if you are transferred to these individuals refuse them as sales managers.

The guy Jinathan Roman who was giving a final walk thru was extremely annoying. He was constantly talking and not allowing us to really inspect the home during the walk through. He must be doing it knowingly so that issues get overlooked. The loan process thru pulte mortgage was painful, very poor communication.

Although the interior of home build was discussed and reviewed, the exterior of the home was not even an afterthought. We were expecting to have a front porch but our model does not have one. This was quite a shock and there was no review of model exterior allowing us to believe the photos we were initially shown of ranch duplexes all had porches. Pulte very unresponsive to our disappointment, almost negligent. Contract allowed no room for discussion or alterations. The build was also delayed from what sales representative discussed. Lastly sales rep. said we could plant our yard with arborvitae as "it's your land you can do whatever you want". However, HOA has extreme restrictions on most plantings. Overall would not buy with Pulte again and could not cancel contract without losing $50,000 deposit. ... More

Overall, OK, experience but could have been more better. Felt like we were not engaged well throughout the process. Felt very bad that we didn't even get any photo or gestures on closing. Not sure if everyone had similar experience but few home owners I,noticed had good reception and key handover pictures. Slightly disappointed having missed that.

Tyler and Dylan have been so great as the construction managers and the best part of the process. 5 Stars across the board. However, our experience with Pulte mortgage was not great. There was a $7000 additional buyers' credit that was promised to us for using Pulte mortgage. We were two weeks away from closing only to find out that the $7000 credit was "miscommunicated" and in fact would not be offered. While all of the miscommunication come from Pulte, there was absolutely no accountability or ownership taken by anyone. The only one that took ownership for Pulte's mistake was us. Unfortunately, this all come to our attention at the 11th hour, and we were too close to the closing date to have time to engage another lender for better options. We were trapped and the whole thing, whether it was or not, seemed very intentional and extremely underhanded. We would never consider using Pulte mortgage every again and we would advise others to proceed with extreme caution. ... More

Our experience with sales was horrible after the contract was signed. Sales person is unorganized & needs retraining. Construction side was good. However the quality of paint is horrible. You cannot clean walls without the paint coming off. Pulte mortgage has too much turnover & we were shuffled around multiple times with loan professionals. When timing is key for locking in a rate, the communication is not fast enough. Ended up costing us a higher rate. If a deposit was not on the line, we would have walked away early on.

Great home and Great quality. Builders did a great job. My only complaint would be the sales experience. Our sales rep Kristen was unprofessional. She did not explain our options thoroughly. Communication was poor. But at the end of the day we are happy with our new home.

Poor quality products used such as granite. Poor workmanship. Window shades do not fit properly as drywall around windows not uniform. Cheap wood used on deck is splitting. During construction found none of bolts on lally columns were tightened down. Cheap, cheap, cheap! Would never recommend Pulte homes.

While our home-buying process with this builder started off smoothly, the overall experience has been disappointing. The quality of several finishes does not meet expectations — the interior paint is of noticeably low quality, showing marks and wear quickly, and the doorknobs and hardware feel cheap and poorly installed. These details detract from the overall appearance and craftsmanship of the home. Equally concerning has been the lack of assistance after closing. Getting questions answered or help with issues has been extremely difficult. Communication is slow, follow-up is inconsistent, and warranty concerns often go unresolved without clear updates or accountability. Overall, while the initial purchase experience felt promising, the combination of subpar materials and poor post-sale support has left us disappointed. We hope the builder takes steps to improve both the quality of their finishes and the responsiveness of their homeowner service team. ... More

Overall my experience with construction quality and material for cabinets are not upto the mark. Within 3 weeks of moving cabinets moved from wall and created crack in backslash and countertop . There is wide gap due to this. Basement stairs have gap and not attached to wall. Wall paint is coming out with a light touch . Cabinets paint is coming out . We feel not confident even after spending huge amount for the Material quality. Feeling disappointed

Production builder…that is all