Pulte Homes Reviews in Orlando, FL

everything was good except for the grass ..they put the grass very dry and dead already,, I had to water it every day..that it cost a lot of money in water bill already.. the sprinklers stopped working….I sent the complaint but nobody has answered me

I have felt very comfortable dealing with all the staff, they are very attentive and helpful, especially Alberto, an excellent person.

Sale support is great. But quality of workmanship is questionable. Tile lippages are obvious in many place at family room. Paint left on hinges and door handles. Some repair requests are ignored and not fixed. Wall oven and microwave oven touch screen is broken. One shower drainage is clogged. Bottom coroners of counter top look old and need touchup.

Pulte was not good on communicating throughout home building process. Although there were issues with delivery of items. Delays or missing items were never recieved. Because of the delays i had additional unexpected costs.

Overall good in work through

The communication has been a major issue before and after closing. It been like a hit or miss. Somedays it feels like no one is listening to our feedback. there has been issue with work quality, major items. I am not going into minor defects which are multiple. Overall I am still feel happy in this crazy market but i don't think the expectation that come with Pulte 'brand' have been met

Sales and construction managers were great overall, responsive and engaging. Major issues related to subcontractors timelinesses and attention to detail. 6 weeks after closing, still a number of unresolved issues which are taking unnecessarily too long to effectively address. This is simply unacceptable for a home in this price range!

We were reminded several times by numerous employees of Pulte that Pulte is not a custom builder.

Pulte title company was horrific at communications. Omar Wes and Maria kept me sane through this process and they were the only reason I continued to move forward with pulte. A lot of the issues I had were with the trades and the poor workman ship. I’m now in my home and see so many flaws. Whenever i reach out to Pulte warranty, they have an excuse for everything, which is unacceptable in a house that cost so much. My lights dim and flicker and their own electrician told me that my house was underpowered. My carpet is torn, baseboard missing paint, tons of drywall seems can be seen through paint, and an excessive amount of bulkiness in my carpet. ... More

Project planning was not good Roofing trusses sat in sand and soil for 4 months before pouring the foundation of home. Construction crew still installed them and had to remove them. Construction crew ordered doors with no roof on the home, clean up crew did not remove paint and texture overspray from wall switches.......... call me for more details.

During my quality walk through, I thought there were way too many issues that still needed to be fixed that had they been fixed previously I would have had a much easier walk through and less stressful final week before closing. After closing water lines were clogged with sand that I needed to wait on a plumber to fix, closet doors had not been painted, and the range vent hood had not been installed.

It was a long and painful experience. The last part of the completion was awful to say the least. We didn't like the way we were treated by some members of the construction team.

I am giving overall 2 start just because of the customer manager (Brandy)quick response. Worst experience for the rest all.

Pulte offers quality cookie cutter homes. They have descent floor plans and great layouts. They are not able to alter build plans in the beginning. The little changes that were asked were not able to be accommodated because they lack a good internal process communication. Surveys post build do no good, they need surveys after each part of the build process. 8 steps should include 8 surveys plus any other data Pulte would like to collect.

From start to finish everyone involved was helpful and friendly. The process was smooth and the overall experience was very positive

Our sales rep at the beginning of the process of buying our home was fantastic. He was proactive in his communication, regularly checking in to provide updates about the progress of our home purchase and build. Our construction manager was responsive in a timely manner to our requests for updates. We understood the lack of proactive communication, because he expressed that he was extremely busy because he was the only Spanish-speaking employee in the area so had many Spanish-speaking clients he had to liaise with. Still, he was able to provide a timely response to any questions we had. As we approached closing, our contact with Pulte began to go downhill. We had several issues pop up at the last minute regarding the workmanship and quality of finishes in the home. It has been more than two months since closing and some of the pre-closing repair requests have not been addressed. The responses from the warranty department are not made in a timely manner. We have purchased other new construction homes in the past and have received much more prompt, professional service from those builders. Overall the house is beautiful but it was not delivered in the condition we contracted for. We are very disappointed with the level of service and would therefore not recommend building with Pulte. ... More

Truly enjoyed our process building our home. Everyone we interacted with was great!

The construction with Mr Wesley was flawless. However, once delivered, pointed issues were not solved properly. I am waiting for more than 2 months to get some problems fixed.

Favorite part of this process is being able to count on the warranty process. Every request I've submitted has been promptly responded to. Thank you

You’ll be pressed to rate your experience however you should give a realistic score as the craftsmanship and follow through is sub par

Everyone was incredibly helpful throughout the entire process. The project manager, Ryan, was great; timely updates, quick to answer questions or take care of anything needed.

Great team. Everyone was supportive throughout the process and made things as easy as possible.

at the beginning sales was nice, during the finical was terrible, at the end I have to use my cash to closed the house, and still delayed the closing date due to not completed the house , after close multiple area either not completed or install unproperly . such as leaking water from the ceiling , from garage wall. missing tiles from the kitchen or bathroom, my house closed on3/30 it is been over 1 month now still finish all ..

Research and understand the limitations of buying a mass built house and the experience should be good.

Pulte is struggling with hiring and maintaining build and customer service managers. Communications is horrible, and sometimes non-existent. Warranty issues are slow to get resolved. The closing process was very stressful and dates changed a few times. They also ordered the appraisal to be done 4 months prior to closing on a new neighborhood and in a rapidly changing market. As a result, Pulte was unable to find comps that supported the sale price of the house.