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- Jacksonville-St. Augustine, FL
Pulte Homes Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Pulte Homes.
Read all 328 verified reviews from homeowners that built a new home with Pulte Homes in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Pulte Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Jacksonville-St. Augustine Area
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Customer Reviews
John - the field manager
- Ronald L.
- Verified HomeBuyer
- January 19, 2022
- Saint Augustine, FL
John is literally run ragged and has a number of things to monitor and manage per day and can always provide updates because he always has to put out fires. He has had no assistance with it either with exception to towards the end of my build. John did everything he could to keep us up to date on things that were going on when there were things happening. He returned calls at his earliest convenience as well. The amount of issues that we have with the home for which are all MINOR issues and are getting fixed. It’s more so the amount of time that it’s taking to get them fixed, it almost is ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Good customer service
- Nathan M.
- Verified HomeBuyer
- December 07, 2021
- Saint Augustine, FL
Our builder Dustin was great. Some of the subs seemed to rush to get the job done because of their workload. Some of the work was sloppy, concrete, paint, floors… but Dustin is taking care of any issues in a timely manner so happy overall.
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
Options for customization
- Jessica S.
- Verified HomeBuyer
- November 30, 2021
- Saint Augustine, FL
Our experience was really good! We were nervous about deadlines but they were able to get us in our new home before our little one is born which we didn't think was possible. The project manager and sales manager were great at getting back to us in a timely manner.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Very nice new home
- Syed A.
- Verified HomeBuyer
- September 08, 2021
- Jacksonville, FL
We looked for a newer house in various cities, but our realtor in Jacksonville showed us a fully furnished model home by Pulte and we simply could not refuse this. Very beautifully built home in a circle where we can go for walks, jogging and biking every evening. Good company, good employees.
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 4
Fixing minor issues before we closed and moved in.
- Kenneth M.
- Verified HomeBuyer
- June 30, 2021
- Saint Augustine, FL
This is our second Pulte home. This time, we purchased one of the models so lots of people had been in the house. Jeff, the sales rep, worked with us on pricing and timing of the purchase. Ryan, the construction manager, did the pre-closing walk-through with us and noted/took care of all the minor issues in a very professional manner.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Pulte Homes - It was a relatively pleasant experience.
- Dale Z.
- Verified HomeBuyer
- March 03, 2021
- St Augustine, FL
It was a relatively pleasant experience.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 3
site foreman
- Gary A.
- Verified HomeBuyer
- January 27, 2021
- St Augustine, FL
Site foreman was the most responsive and thorough we've seen
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Pulte Homes - Responsiveness of builder and attention to detail was outstanding!
- Joseph D.
- Verified HomeBuyer
- November 08, 2020
- Ponte Vedra, FL
Responsiveness of builder and attention to detail was outstanding!
Pulte Homes responded:
We are so pleased to hear that you have had a great experience! Thank you for sharing and we wish you all the best in your new home. ^AS
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Pulte Homes - Buying was easy Louis was very helpful.
- Joan F.
- Verified HomeBuyer
- November 06, 2020
- Saint Augustine, FL
Buying was easy Louis was very helpful.Be aware that finishes are limited
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Good Design and prices
- Gloria M.
- Verified HomeBuyer
- October 28, 2020
- Jacksonville, FL
I loved the design and materials it is a good price include for what they offered, I loved this company because they are honest about what they are selling you, they show you two models houses, one house without upgrades and another one full upgrade, that’s tells you a close Idea how it’s gonna be the house what you want. Others builders just shows the houses full upgrade just because they want to sell.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Pulte Tidewater / Nocatee
- Angela R.
- Verified HomeBuyer
- October 22, 2020
- Ponte Vedra, FL
I love Pulte Homes. The entire Building Team experience was excellent, extremely responsive and thorough. The workmanship was very good. Would recommend Pulte as a Builder any day, all day.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Happy Homeowner
- Karon T.
- Verified HomeBuyer
- June 03, 2020
- Jacksonville, FL
So we're loving our new home and the great use of space. There were small issues most of which were associated with the current pandemic that were quickly addressed and corrected.
Pulte Homes responded:
We are so glad you had a positive experience and your concerns were addressed quickly. Thank you for sharing your experience and we wish you all the best in your new home! ^Abby
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
No complaints
- Helen K.
- Verified HomeBuyer
- December 11, 2019
- Saint Augustine, FL
We love our new home! Great value.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Pulte Homes - Overall things were pretty good.
- James C.
- Verified HomeBuyer
- June 20, 2019
- St Augustine, FL
Overall things were pretty good. The only real negative was the nickel and dime charges.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Pulte Homes - Very pleased
- Brett L.
- Verified HomeBuyer
- June 18, 2019
- Ponte Vedra, FL
Very pleased
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Pulte homes
- Anonymous
- Verified HomeBuyer
- September 27, 2024
- Yulee, FL
The home buying was great, but some of the materials used and the workmanship is poor, I am still fixing mistakes. Not one thing addressed at the walk-through was fixed before moving in, very poor CS.
Total Score 5
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Nadia and Nate were great.
- Kellyann C.
- Verified HomeBuyer
- May 02, 2024
- Saint Augustine, FL
Nadia and Nate were great. After closing we noticed damage to the front door. Sent an email and work ticket along with photos and have not had any response.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 1
A.j.
- Alex S.
- Verified HomeBuyer
- September 27, 2023
- Saint Augustine, FL
Buying experience very good. Cheryl our agent very attentive and thorough. Overall value of home so far is good. Workmanship needs improvement. So far resolving home issues has been good.
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Wonderful Customer Service
- Kimberly H.
- Verified HomeBuyer
- July 06, 2023
- Jacksonville, FL
I am aware with anything manufactured/built, there will be some flaws. Pulte does a wonderful job of responding to issues when they are discovered. But some things were definite design flaws and poor craftsmanship. For instance, finding that a towel rod was only attached to the drywall and not anchored properly, the back door hitting the top of the building, and the poor paint job. Little things like these makes one wonder about the overall workmanship of the home and very thankful for the 1 year warranty for anything.
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
NA
- Randal B.
- Verified HomeBuyer
- February 09, 2023
- Jacksonville, FL
We like our new home overall. The follow through on resolving issues has been slow
Total Score 5
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Good
- Yakov L.
- Verified HomeBuyer
- December 14, 2022
- Saint Augustine, FL
Long home closing date waiting
Total Score 5
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
I built a Centex, Divosta and now Pulte homes, which were all under the same title company. My experience has been good.
- Sheri C.
- Verified HomeBuyer
- January 12, 2022
- Jacksonville, FL
This was my third home built within the Pulte Corporation. A very interesting process, since COVID was at its peak. However, this experience seemed more aggressive with certain aspects with the closing process. Just was not accustomed to certain lack of professionalism and communication. But in the end, I was satisfied.
Total Score 5
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Very responsive to my questions and flexible with my closing date.
- Michael M.
- Verified HomeBuyer
- December 10, 2020
- Ponte Vedra, FL
Pulte Mortgage and Title were phenomenal. I purchased a model, so I would say that this comes without the standard warranty and i should have done a little more checking before the purchase. But the sales and project management team were very good themselves as well.
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
See below fornreview
- Brenda G.
- Verified HomeBuyer
- January 02, 2025
- Jacksonville, FL
Andrew,Tim,Gretchen,Mike and Ally have been great. The craftsman ship of the home is very poor. Lots of issues and many repairs needed. I would not recommend a Pulte home to anyone.
Total Score 5
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Poor workmanship
- Anonymous
- Verified HomeBuyer
- April 10, 2024
- Green Cove Springs, FL
Don’t trust quality of workmanship get it inspected don’t close until everything is fixed and they will make excuses for most problems in the house walls they will look at from 6 feet away to see if they’re straight sliding door glasses. They will look at 9 feet away for scratches and many other problems that may not be resolved.
Total Score 5
Quality 2
Trustworthiness 2
Value 4
Responsiveness 3
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