Pulte Homes Reviews in Phoenix Mesa, AZ

Be careful, get everything in writing! They will promise you everything but then not deliver as promised, unless its in writing !

Poor workmanship, finishes were poor and currently having flooring issues and filed ROC Complaint. Our construction manager was great but the overall experience was poor with the quality of the build and the accountability by Pulte as the contractor

Do not go through Pulte Mortgage, it’s been a nightmare from the start. Also, the home was completed and closed yet the kitchen cabinet door was not installed and a month in has not arrived, There are scratches all over the cabinets and poor quality installation.

I have been in my home for a little over a month. Obviously I am going to find imperfections, but there are far too many things that pop up that just show laziness. Holes in drywall, nicks and dents in drywall, grout splattered and stuck to tiles/walls, chipped grout, cracked paint in almost every ceiling corner. I've had the project manager/customer service come out to inspect some of the issues, said they would have it taken care of in a couple weeks. it's been over 3 weeks and there is still no update.

I chose Pulte because I knew I was going to use some upgrade materials. Bottom line the contractors are fair to mid. I would not recommend a Pulte home over any other reliable builder.

I am very upset at what happened at closing. Up to this point had a great experience with everyone that we had encountered. WE did the walkthrough and labeled A LOT of things with blue tape. Supervisor asked us not to take the survey until he had a chance to fix the things that were tagged. Went to sign paperwork and came back to check on the status of the repairs. Nothing had been worked on but all of the tape was off. Called our realtor and she called the supervisor who told her that he was in the house while repairs were made, and it clearly was not. He also told her that the rest would be done the next day. We got our keys and had a painter lined up so we can paint the colors we wanted and start moving in. Painter refused to work because the quality of what was left was horrible. I was extremely upset so I called the emergency number and spoke to a very nice lady that emailed the supervisor and his boss also about all of the issues. I also sent her many pictures to show her what I was dealing with. Miraculously all of a sudden contractors were brought to the house to complete work that should have been done in the 5 days between the first walkthrough and the signing of the documents. The supervisor reached out to me again and asked me not to take the survey until all repairs were made the correct way. His only concern was the survey, and I was left wondering if that is his concern why didn't the items get taken care of the first time around? ... More

The home we bought was to be completed between Jan. and April with Feb as their goal. We closed June 12th. The interior of our brand new home was really dirty. We found shoddy workmanship everywhere we looked. There are holes in cabinets that expose the insulation. A week before our close we were at the property and heard a bulldozer hit our AC Unit. It knocked it off it's foundation and slammed it against the house. It was dented all over. We called and complained and we were told they would take care of everything. All they did was replace the dented exterior. The unit turns on with a very loud BANG!! We have complained and requested service but we have not been contacted yet? Our $26,000. tile floor that we couldn't wait to see had adhesive tape glue that was left from the painter's throughout the entire house. We were told over and over that they were going to do an acid cleaning before we took possession. There was no cleaning! I spent 4 days on my hands and knees cleaning it with Goo Gone and I'm 66 years old! It's starting to re-appear as we walk on it. This is our forever house. Our Retirement house. Our last house. We expected much more than we got. ... More

After two months since COE, some items are still not addressed or fixed. The appointments have been re-scheduled for 2 or 3 times.

Sloppy work/ poor craftsmanship. It feels and looks very rushed. There are holes in walls that we are finding in random places that were missed during walk through, globs of paint everywhere on the walls even after pointing out and fixing over 50 during walk through, uneven cabinets etc. They also have an awful warranty. Flooring isn't even covered! We have only been in our home 2 months and the floor is already coming up and they are saying it’s not covered under warranty.

Pulte needs to step up their game for quality control on the use of their sub-contractors. It seemed at the tail end of the build they incurred all kinds of inferior quality workmanship and follow-up. Very disappointed. They did their best to fix the issues, but it was a head ache getting there.

First of all, thank you so much for Salesperson Josh, he is really helpful and make you understand end to end process. Because of him I want to give 5 stars but after I move in couple of issues noticed. Especially electricity, it continuously trips power, and I was stayed 10 days without electricity in Master bedroom. Still issue exist but no one cares after reported issue.

Pulte asked me many times throughout the building process if I thought I was getting a quality home. I would tell them that I can’t possibly know that yet. Now that I’ve moved in; yeah, if this is Pulte quality, cosmetically it’s pretty awful. Can’t say too much about the functionality of everything as I’ve only lived here a month, but the price of the home is not consistent with the quality. It’s disappointing finding new issues on a daily basis.

Been in new home for one month now. They forced us to close by Oct 1 to hit their quota after we waited over a year for it to be finished. Now waiting weeks for someone to feed pond to all my issues that were not complete. My punch list. Everyone dark except these surveys

Poor Workmanship. House was dusty and dirty when we got it. I thought it would be nice and clean and shiny like the models. Nobody wants to take accountability for the workmanship.

We were rushed into our new home without many things being completed first. We have had various issues with the finishing stages of the home and the exterior of the home. Paint was not and is not completed to match colors, holes in cabinets, cracked cabinets, dents on facia of appliances, stucco cracks on most exterior walls, and many other little things that add up to a move in ready home, which this was not. They are fixing things as we go but that's not good business practices if you want to continue business. Would be nice to pay for a home that is move in ready, cleaned, not construction cleaned which is dust and insulation everywhere, and everything work before buyers move in. ... More

we have a lots of issues at home we called them several times it takes more than a month before they do an action. some of our appliances ang not in good condition not working.

We had a great experience with construction manager till the point of closing of our new home. There were few issues which were supposed to be fixed within the month after closing. But later the construction manager backed away and told us to go via Customer Service. Incompetence is an understatement for their customer service department. They aren't communicative and sounds like they want to finish our call in a rush. We get work orders but nobody shows up on the designated day and subsequently our work order get pushed out.

Paint is of poor quality and very thin. Finish work is lazy and lacks detail required of finish work, trim is done with 45s in some places and just pressed against each other in others, house was super dirty when we got keys, the ac filters were so clogged it was making a whistling sound because the air was going around the filter. Counter top was cracked they tried to say it was a fissure and then changed the definition through out to fit their benefit. The house was lazily went through with touch up paint that ended up on cabinets and other places that it shouldn’t been on. A substance on our sink that can’t get off, a black spot on our glass that won’t come out. I unpleased by the lack of attention to details through out. ... More

I understand there are delays due to lack of supplies but that doesn’t excuses the lack of quality in work or providing great customer service. I have worked with multiple builders from Dr. Horton to Toll Brothers and Pulte is the 2nd to last builder on my list when it comes to customer service. The weekly updates on the build was very nice, but other then that, it seems like I was a bother. My concerns are not heard, and the superintendent and care team are too busy to help.

While we love our new home there are shortcomings. The delivery was rushed and felt as if there were numerous items either damaged, not working, or missing or unfinished. We moved in almost two months ago and only one item of several has been addressed. We still don’t have cold running water, but the vast majority are damaged or cosmetic items. While the price you pay is subjective I feel we paid a large premium for a sub par product in the end with slow service after the sale. There are only so many excuses of trades not being available and supply chain issues which is why we rated the experience as average but how things are handled and once resolved to our satisfaction will ultimately drive our final opinion of if we would recommend or use Pulte in the future. ... More

During the final walk thru we found problem with, cabinets, flooring, tile and roofing. Numerous work orders were put in but either trade people did not show up or they did not attempt to fix the problems. When you pay 1/2 million for a home we would expect quality workmanship. I believe builders are pressured to get homes built. Our Project Manager tried the best of his ability, but if the Contractors don’t Care then there is not a whole lot he can do on his own.

We have cosmetic flaws, some more unsatisfactory small pea size pit and chipped wood exposed on exterior surfaces the of the cabinets; to minor blemishes, cracks in paint at joints or filled in cracks to conceal, but visible; to a huge crack in the bottom shelf of the wall cabinet likely caused by installation of the under cabinet lights. These have been reported on their Customer Service website, but have yet to be resolved. The cosmetic blemishes can be overlooked, but the cracked cabinet makes the whole gourmet kitchen upgrade unsatisfied and we feel we overpaid. Its been 6 weeks since we moved in and these concerns have continued to be neglected. ... More

Going on two months in the home and still no cabinet hardware. Good luck with getting any resolution on issues not reported during the final walkthrough. My cabinets were installed poorly, and I’m struggling to get Pulte to fix the damages. Communication is poor, and I was accused of causing the damage myself. I’m so disappointed. Every time I reach out for updates on my outstanding issues, I am made to feel like a bother. The sales process is great…but the experience after the purchase is complete can leave you feeling devastated. Tip- stay in that house during the final walkthrough until you catch every little issue. Get on your hands and knees and inspect the cabinet installs carefully. You should not expect to have to do this, but I missed some of these things and now I’m in the position I’m in. I have had to come to terms with other items I reported will not be fixed. Had I known…. ... More

It is VERY obvious that Pulte did not appropriately oversee the workers who built my home. So many massive issues in all of the finish trades. I wanted to move into my home with peace of mind and now I’m stuck in an endless cycle of fighting with tradesmen over their terrible craftsmanship. Absolutely horrible. I used the think Pulte stood for build quality. I no longer have this association with their name.

When you bring up issues right after closing such as cracked tile, door has hole in it, which takes over 2 weeks to be painted so far and not installed, a month out at this point to get stucco hole fixed, if they show up! Just horrible on issues and they just do not care after you are handed the keys. No communication with you, if there is no one is on the same page.